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Westin Reston Heights

Certificate of Excellence
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11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191
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Breakfast for 2 Included
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Westin Reston Heights
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300 Reviews from our TripAdvisor Community

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Traveler rating
    144
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    30
    14
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Level Contributor
171 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed here for one night before an early morning flight out of Dulles Airport. Our room was spacious and comfortable. The hotel offers an efficient shuttle to and from the airport which operates 24 hours a day on the hour and half hour. But did not have time to use any of the facilities that had... More 

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Tampa, FL
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Basic Westin, but was disappointed that they didn't have valet. The bed was fine and the room was as you would expect it to be. I was only there one night so I can't comment on the cleaning service, however I did not have any trouble with noise.

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear MeeshiFLA, Thank you for your recent stay at the Westin Reston Heights. We appreciate the review you have provided. We always strive to meet guest expectations and being instinctive in everything we do. We hope to see you again at the Westin in Reston for a more memorable experience. Be well. More 

Adelaide, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Extremely comfortable and classy hotel. Rooms excellent, comfortable, clean and well prepared. Bed was very comfortable. Great bar and restaurant within hotel. Pricing in high end though. Free shuttle bus provided by hotel which is handy and definitely needed if you don't have a car to get to train, Dulles Airport or Reston Town Centre. Good free wifi to room... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear Mitch136, We truly appreciate the wonderful feedback you have given! We're thrilled to hear that we were able to meet your expectations as well. Our goal is to ensure that every guest have a great experience staying us. A sense of renewal by being instinctive in everything we do. Service to our guests is our priority and we want... More 

Washington DC, District of Columbia
2 of 5 stars Reviewed 2 weeks ago

What a disappointment! The food at the restaurant is terrible and simply poor quality. The staff is overwhelmed when more than 3 tables are occupied and it slows the whole service down. All is wanted was a coffee refill and I had to ask twice. The room was standard, but the closeness to the freeway is terrible. Front desk staff... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear WorldTour999, Thank you for choosing the Westin Reston Heights for accommodation and for providing us your feedback. We apologize for the inconveniences you experienced during your stay with us. Here at the Westin, we strive to meet guest expectation that they feel renewed by adding a personal touch to each guest requests and making it happen to the best... More 

New York
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this property a few times and every time I encountered some issues. One side of the hotel is facing directly the highway. I got twice a room facing that side and when I asked to be re-assigned to a different one they was never one available (yeah, right!). The folks at the check in are not very... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear WorldTravelers3000, Thank you for choosing the Westin Reston Heights for your accommodation. We want to thank you as well for taking the time in giving us your feedback. We apologize for the inconveniences you experienced during your stay with us. We strive to meet guest expectations and it saddens us that we weren't able to meet yours. Your comments... More 

Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this on an express deal from a hotel site and we got lucky! This was a very nice hotel, with an incredibly helpful staff. We will probably stay there whenever we go back...if it's in our budget. It's near very good shopping and restaurants as well.

Was this review helpful? Yes 1
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear cstormski, Thank you for your recent stay at the Westin Reston Heights and for giving us a great feedback! We're glad to hear that you had a wonderful stay. It is always good to check deals on our website to see the best deals we could offer and we want thank you for taking the opportunity. Looking forward to... More 

Seattle
1 review
2 of 5 stars Reviewed 2 weeks ago

My confirmation of two queen beds was not honored and I was told very loudly for all to hear, "You booked on Priceline so your accommodations are not guaranteed." Wow. I've never been shamed in public before for being price conscious and tech savvy. Instead I was offered a king bed, even though I explained that I actually had a... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear Saltoro, Thank you for choosing the Westin Reston Heights for your accommodation and for giving us your feedback. We want to apologize for the inconveniences you experienced during your stay with us. It is our standard that we meet guest's expectations. Your comments have been duly noted. We want to assure you on your next visit at the Westin... More 

Charlottesville, Virginia
Level Contributor
102 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here on a short business trip and enjoyed it immensely. There is now a metro station a short distance away and the hotel offers a shuttle to and from the station. This makes it a realistic option for travel into Washington DC. The hotel is elegant, the staff courteous and helpful, and the rooms comfortable and very well-appointed.... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear pageonedaily, We appreciate the wonderful feedback you have given. It is truly a delight that we made your stay a memorable one. We want to thank you as well for choosing the Westin Reston Heights for your hotel needs. Here at the Westin, we strive to be the best in everything we do in making sure that after your... More 

Norfolk, Virginia
Level Contributor
136 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not one staff member assisted my husband and I and our 4 peices of luggage out of our car and to our room (are bellhops obsolete these days? There were no bellhops at the Hilton Guam either!). Room was not entirely cleaned (which showed lack of attention to detail) - drawer were full of previous client's old paperwork, hangers were... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear mizeryztool, Thank you for your recent stay at the Westin Reston Heights. We want to thank you as well for giving us your feed back. Please accept our apologies for the inconveniences you experienced during your stay with us. It is hotel standard that we meet guest expectations and making sure that you have a memorable experience. Again, we... More 

FORT WORTH TEXAS
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the Westin Reston hotel for business in the Reston area. The rooms are nice size with a chair for reading, desk and chair and chair. The bathroom is a descent size. The bed was comfortable and the rooms are comfortable.

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear AWSTX, Thank you for choosing the Westin Reston Heights for your accommodation and for giving us your feedback. Consistency is one of the things we strive to maintain. We look forward to your next visit at the Westin in Reston. Be well. More 

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