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Westin Reston Heights

Certificate of Excellence
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11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191
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Westin Reston Heights
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Westin Reston Heights
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286 reviews from our community

Traveler rating
    139
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    28
    11
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great location, very close to Reston Shopping Center and to golf courses. The staff is very helpful and the resturant is above average with great breakfast options. All in all a very pleasant experience with superior service.

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Charlottesville, Virginia
Top Contributor
309 reviews 309 reviews
40 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in the middle of nowhere and it's not the easiest to find (trust me your google maps are not updated enough for this part of Northern Virginia). But it's a Westin so it's fine. We had a lovely king suite with an extra sink out in the room and both a stall and a bath tub shower... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear wombat1223, Thank you for your recent stay at the Westin Reston Heights. We also want to thank you for giving us your feedback. We are thrilled to hear that you enjoyed your stay with us. The hotel is located not too far from the Washington Dulles International Airport (IAD) and about 22 miles from downtown DC. We do apologize... More 

Los Angeles
Reviewer
5 reviews 5 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Stay away from this hotel if you don't have a car. There is nothing around the hotel, and they don't provide regular shuttle service as they claim. I was told by the front desk and the driver that they pick up every 30 minuted at the metro station. I was at the metro station at 1:20pm today, and I even... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear JGau, Thank you for your recent stay at the Westin Reston Heights and for providing us your feedback during your stay with us. We want to apologize for the inconvenience you experienced with our shuttle from the metro. It is our standard to always meet guest expectations and it saddens me to hear that we weren't able to meet... More 

Reston, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

We blocked 20 rooms for a large family event with many guests coming from out of town. Rochelle Goldberg was our point of contact and did a great job working with us. There were no issues and all of our guests were very happy with the accommodations!

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear Bill H, We truly appreciate your feedback and for choosing the Westin Reston Heights for your family event accommodations. We're all thrilled to hear that you enjoyed your stay with us and that Rochelle made a difference in providing you exceptional customer service. She's the one of the best at what she does. We are looking forward for your... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed here a few times, very quiet, good staff and helpful front desk. Free shuttle from Dulles is worth $20 each way, also local drop off at local businesses is super helpful and cost saving. They have very good (but a bit pricey) food in the bar and restaurant.

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear annemJ4005KD, Thank you for choosing the Westin Reston Heights for your accommodation. We appreciate the feedback you have given. Our drive is to make our guests happy and we're very glad to hear that you were able to enjoy your memorable stay with us. We hope to see you again next time you're in the Reston, Va. Be well. More 

Lincoln, Nebraska
Top Contributor
60 reviews 60 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel has a deal with a meeting I was attending so it was a no brainier given the rates they were offering. I had some concerns early on when the hotel shuttle which was supposed to pick us up at the Metro station took over 30 minutes to show up past its appointed time. We were there when it... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear NEBXRAYMAN, Thank you for your feedback. It is very important to us and we appreciate you sharing your thoughts and experience while staying at the Westin. We want to apologize for the delay when you needed to be picked up at the Wiehle-Reston Metro station. Delays may be caused by shuttle coming from IAD airport or traffic from Reston... More 

New York City, New York
Top Contributor
159 reviews 159 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 21, 2015

Was at this hotel for week on business in Reston. Great location - as in easy to get to office areas in Reston - but far enough away from hub bub that location was restful. A quiet facility that allows you to get work done. If you're looking to party, not the place for you. Restaurant was nice, but typically... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear billq-newburgh, Thank you for your recent stay at the Westin Reston Heights! The hotel is in an ideal location for business people to rest and have a relaxing quiet stay after a long day at work. It is also a good location for guests with family and friends to get together and can use our shuttle to go to... More 

2 reviews
5 of 5 stars Reviewed April 19, 2015 via mobile

I stayed at the Reston Westin last weekend. Can't say enough about how great my experience was. The hotel is very clean and comfortable. The food at the restaurant was delicious. The staff was courteous, attentive and helpful. All my interaction were positive ... restaurant staff, Matt at the pool, all the shuttle drivers and the desk staff. It was... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear Aaiselly, Thank you for your wonderful feedback of the Westin Reston Heights! We're glad that you had a splendid stay and that every associate were able to assist you the best they can. It is our goal to provide every guest the best service to create a memorable experience. We look forward for your next visit at the Westin... More 

Manassas, Virginia, USA
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2015

At check in I was offered late check out and free bottled water based on the credit card I was using. I had completely forgot about some of the perks so it was nice to have this brought to my attention without asking. The hotel is very clean and offers free garaged parking. 24 hour room service. A Nice fitness... More 

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Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Thank you Jeff C for your choosing the Westin Reston Heights for your hotel needs and giving us your great feedback about your recent stay! We strive to meet guest expectations and we're happy to hear that we were able to meet yours. We hope to see you again on your next visit to Reston, VA. Be well. More 

1 review
4 of 5 stars Reviewed April 17, 2015

We got a room for two nights so that we could take our kids into DC and see the sites. Our room was great...very clean and spacious. The staff was excellent...super accomodating and friendly. The front desk staff gave us great advice about the metro and places to eat and shop. Housekeeping was quick to help us set up the... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear Claire O, Thank you for your recent stay at the Westin Reston Heights. We are thrilled that you enjoyed your stay with us. We always try to go above & beyond and we're glad to hear that we were able to meet your expectations. Every associate are always more than willing to help guests in every way possible. We're... More 

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