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Westin Reston Heights

Certificate of Excellence
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11750 Sunrise Valley Drive, (Opening May 20, 2008), Reston, VA 20191
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Breakfast for 2 Included
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Westin Reston Heights
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290 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Elizabethtown, Kentucky
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here three days last week and had a great experience. The hotel was a little difficult to find. My GPS did get us in the general area and after a few turns we found it. The place was clean and comfortable. All the staff were very helpful. The workout room was clean and had good equipment. I did... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear lauracharms, Thank you for choosing the Westin Reston Heights for your accommodations and it was an honor to have you as our guest. Our goal is to make our guest's stay more personal, so that guests could feel renewed while staying with us. We are also instinctive in serving our guests for a good memorable stay with us. We're... More 

Vicenza, Italy
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel. The restaurant food and staff are very good. They try really hard to please all the customers which is refreshing. Pool and jacuzzi are nicely maintained. Shuttle is available to near entertainment and they have airport transportation.

Was this review helpful? Yes
Marc E, Ass at Westin Reston Heights, responded to this review

Dear Katherine K, We want to thank you for your recent stay at the Westin Reston Heights. We appreciate the positive feedback you have given. Here at the Westin, we strive to meet guest satisfaction and go above & beyond so that your stay can be a memorable one. Looking forward to your next visit here at the Westin in... More 

St. Louis
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

1. Advertising as an "airport hotel" is a little misleading, with a 20 minute from IAD to Reston Heights. 2. Quality of stay, cleanliness, comfort and service were up to Westin standards. A bonus was the included breakfast, which was off a menu, not a buffet. Counter staff: excellent, (Ivan Quinonez should be commended for service above and beyond the... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear Mogarian, We appreciate the feedback and thank you for choosing the Westin for your accommodation. We're glad to hear that Ivan made your stay a positive one! We strive to meet guest expectations and thrilled that we were able to meet yours. We do want to apologize for what happened with our shuttle. We want to assure you that... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My last review pointed out some deficiencies at the hot tub, those have now been fully resolved. I think they basically rebuilt the whole heating system. But now the temp is always perfect, and the hot tub and the pool are both consistently spotless. They have the same lifeguard every day now too, Matt, who's very nice and always good... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear ben_nuttin, Thank you for always choosing the Westin Reston Heights for your accommodations. We appreciate the positive feedback! Matt has been with us for the past few months and it's always a thrill to have him as part of our team. We're looking forward to your next visit here in Reston! Be well. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Great location, very close to Reston Shopping Center and to golf courses. The staff is very helpful and the resturant is above average with great breakfast options. All in all a very pleasant experience with superior service.

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear Sunil S, We want to thank you for your recent stay at the Westin Reston Heights and we truly appreciate the feedback you have given. It is our standard to not only meet guest expectations but to go above and beyond as well. It makes us proud that we were able to serve you well. We hope to see... More 

Charlottesville, Virginia
Level Contributor
312 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed May 19, 2015

This hotel is in the middle of nowhere and it's not the easiest to find (trust me your google maps are not updated enough for this part of Northern Virginia). But it's a Westin so it's fine. We had a lovely king suite with an extra sink out in the room and both a stall and a bath tub shower... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear wombat1223, Thank you for your recent stay at the Westin Reston Heights. We also want to thank you for giving us your feedback. We are thrilled to hear that you enjoyed your stay with us. The hotel is located not too far from the Washington Dulles International Airport (IAD) and about 22 miles from downtown DC. We do apologize... More 

Los Angeles
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed May 11, 2015 via mobile

Stay away from this hotel if you don't have a car. There is nothing around the hotel, and they don't provide regular shuttle service as they claim. I was told by the front desk and the driver that they pick up every 30 minuted at the metro station. I was at the metro station at 1:20pm today, and I even... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear JGau, Thank you for your recent stay at the Westin Reston Heights and for providing us your feedback during your stay with us. We want to apologize for the inconvenience you experienced with our shuttle from the metro. It is our standard to always meet guest expectations and it saddens me to hear that we weren't able to meet... More 

Reston, Virginia
1 review
5 of 5 stars Reviewed April 27, 2015

We blocked 20 rooms for a large family event with many guests coming from out of town. Rochelle Goldberg was our point of contact and did a great job working with us. There were no issues and all of our guests were very happy with the accommodations!

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear Bill H, We truly appreciate your feedback and for choosing the Westin Reston Heights for your family event accommodations. We're all thrilled to hear that you enjoyed your stay with us and that Rochelle made a difference in providing you exceptional customer service. She's the one of the best at what she does. We are looking forward for your... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2015

Stayed here a few times, very quiet, good staff and helpful front desk. Free shuttle from Dulles is worth $20 each way, also local drop off at local businesses is super helpful and cost saving. They have very good (but a bit pricey) food in the bar and restaurant.

Was this review helpful? Yes 1
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear annemJ4005KD, Thank you for choosing the Westin Reston Heights for your accommodation. We appreciate the feedback you have given. Our drive is to make our guests happy and we're very glad to hear that you were able to enjoy your memorable stay with us. We hope to see you again next time you're in the Reston, Va. Be well. More 

Lincoln, Nebraska
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 24, 2015

This hotel has a deal with a meeting I was attending so it was a no brainier given the rates they were offering. I had some concerns early on when the hotel shuttle which was supposed to pick us up at the Metro station took over 30 minutes to show up past its appointed time. We were there when it... More 

Was this review helpful? Yes
Marc E, Assistant Front Office Manager at Westin Reston Heights, responded to this review

Dear NEBXRAYMAN, Thank you for your feedback. It is very important to us and we appreciate you sharing your thoughts and experience while staying at the Westin. We want to apologize for the delay when you needed to be picked up at the Wiehle-Reston Metro station. Delays may be caused by shuttle coming from IAD airport or traffic from Reston... More 

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