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Holiday Inn Express Claypool Hill

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180 Clay Drive, Pounding Mill, VA 24637
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Holiday Inn Express Claypool Hill
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Holiday Inn Express Claypool Hill
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51 Reviews from our TripAdvisor Community

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Traveler rating
    12
    18
    12
    5
    4
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19
8
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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    (51)
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    (12)
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    (19)
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1 of 5 stars Reviewed 2 days ago NEW

We had such good service from the house keepers to help us and have always had great visits until this last stay they put us in one room top floor in the back away from everything ,we asked to be moved so they put us in another room that was on third floor ,when we laid down somthing in the... More 

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Shreveport, Louisiana
1 review
5 of 5 stars Reviewed 3 weeks ago

We came from Shreveport and we checked in early and our room wasn't ready and the housekeeper I think her name was sharon or shannen but she stopped what she was doing and went right to the tomorrow and cleaned it and got it ready for us we were tired and not wanting to wait really but she was very... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

Thank you so much for your comments about your stay with us at our Claypool Hill, VA Holiday Inn Express & Suites and for your recommendation to others to stay with us. I apologize that you had to wait for your room but glad to hear that our housekeeping staff prepared your room for you right away. I realize how... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 29, 2015 via mobile

Stayed here fit the night after day surgery. I was ill from the anesthesia, my husbands back was aching from waiting around in hard wooden chairs& on concrete floors. The rooms were comfortable, the hot tub helped his back&it was a quiet room.

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

I am happy to hear that the hot tub was just what your husband needed to help his back after waiting on hard chairs. Glad we could help. Thank you so much for staying with us at our Claypool Hill, VA Holiday Inn Express, More 

Wilmington
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015

My family stayed at this hotel because of its proximity to Grundy. The lobby and breakfast area were nice, but the rooms needed updating, especially the bathrooms. Our room had an awful odor, Disappointed.

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

Thank you for staying with us at our Claypool Hill, VA Holiday Inn Express & Suites and for the feedback. I apologize for the odor in the room. This will be addressed with our housekeeping staff. Our goal is providing our guests with clean, comfortable rooms. I hope you will give us another chance to better serve you. More 

Niceville, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

Have stayed in this hotel every year since it opened. The rooms are always in excellent condition. Staff always friendly and very helpful. Bed are very comfortable. Could not ask for a better breakfast. Did not use the pool but it looked very clean and the gym equipment was in working order. Will always be our choice while visiting the... More 

Was this review helpful? Yes 1
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

Thanks so much for the great comments you posted about your stay at our Claypool Hill, VA Holiday Inn Express & Suites. We really appreciate the positive feedback because we strive to provide our guests with clean and comfortable rooms. And we do look forward to your visiting us again. More 

Suffolk, Virginia, United States
1 review
5 of 5 stars Reviewed January 13, 2015

I've been staying at this hotel three years. Stayed in the same room two years in a row. (Not Kidding) This year, got a different room. Good beds Great pillows. Fridge has been turned off but, meh, that's a nit pick. Wi-Fi speed was great. One of the best hotels I've stayed at consistently. And apparently they're upgrading between now... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

Thank you for being a frequent guest at our Claypool Hill, VA Holiday Inn Express & Suites. I am so happy to hear such great comments such as yours. Wow! That is really something staying in the same room for two years. Bet you felt that was your second home. Again, thank you for being our guest at Claypool Hill. More 

Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 10, 2015

Upon entering, we were immediately treated by hotel staff. The lobby was clean and had a fresh smell. We checked in and went to our room. Our party had 3 rooms. The rooms were clean and the fridge was on and cold. The bathroom was sparkling and room and a comfortable temperature. The beds were very comfortable with premium mattresses.... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

What great comments! Thank you so much for posting such wonderful comments about your stay at our Claypool Hill, VA Holiday Inn Express & Suites. We couldn’t have done any better advertising than what you wrote! I am so happy to hear that you enjoyed the amenities. We look forward to you returning if your travels bring you to Claypool... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 10, 2015

I stayed in room 310 which is a suite. It was me and my one year old son the first night and it was a great stay. The second night it was me my two sons and in laws. The room was great the beds are extremely comfortable and we had a blast in th pool and hot tub. The... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

Thank you so much for the positive feedback you had regarding your stay at our Claypool, VA Holiday Inn Express & Suites. I am so happy to hear that you had a good time here. Our goal is providing our guests with clean, comfortable rooms with courteous, helpful service. Thank you so much for recommending our hotel in Claypool Hill. More 

Rutherfordton, North Carolina
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 13, 2014

Even though it was just a one night stay, everything was good. Clean room, and plenty of choices for breakfast - something for everyone. We found everything as expected for a Holiday Inn Express stay. Just noticed they added some HD channels on the tv.

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

Thank you for being our guest at our Claypool Hill, VA Holiday Inn Express & Suites. I am happy to hear your stay was a good one. Our goal is providing clean and comfortable rooms for our guests. I am glad that you enjoyed the breakfast also. We feel a good breakfast is essential for starting your day. Again, thank... More 

Charleston, West Virginia
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed October 21, 2014

This appeared to be a newer hotel. We were in the area on a fall foliage trip and this is the nicest hotel in the Pounding Mill/Tazewell area. The staff were very friendly and helpful and the hotel was relatively quiet. The room had a strong odor that may have been an attempt to deodorize after someone had smoked in... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Claypool Hill, responded to this review

Thank you so much for the great comments you posted. We pride ourselves on a clean, comfortable room and also friendly, helpful staff. I apologize for the headboard falling off the wall. That will definitely be addressed. Thank goodness nobody was hurt. Thank you so much for bringing that to our attention and repairs will be made. Also, I apologize... More 

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