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All 6 Portsmouth hotels

Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 of 5 Hotel   |   425 Water Street, Portsmouth, VA 23704
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Ranked #1 of 6 Hotels in Portsmouth
A recent review
4 of 5 stars reviewed 2 weeks ago
brobob1225 richmond virginia
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349 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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richmond virginia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Made two reservation. One with Marriott points and the two nights paid. Seemed to confuse the front desk and after we finished the points stay got a call on my cell phone asking why we hadn't checked out yet. Finally they figured it out. Stayed on the concierge floor. It offered free breakfast which was pretty basic. The eggs each... More 

Was this review helpful? Yes 1
Fayetteville, North Carolina
Contributor
11 reviews 11 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Attempted to stay at this location for two days starting on 12/26/14. We checked out within 15 minutes of seeing the room. The room smelled heavily of cigarette smoke and the toilette seat was chipped, stained, dirty and so yellow. ***I have included photos.The toilette bowl was yellow from not being cleaned. We were told the room would take 30... More 

Was this review helpful? Yes 3
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete a review and sharing your experience with the Renaissance Portsmouth-Norfolk Waterfront Hotel. You indicated in your response that cleanliness was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we... More 

Philadelphia, Pennsylvania
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 14, 2014

The following letter was written to the Marriott Corporate Headquarters in Bethesda, MD. It outlines our misadventures for the weekend. We left out personal information, but you'll get the drift when you read this review. To Whom It May Concern, My family, wife, daughter and myself, were scheduled to be in Portsmouth, Virginia for the weekend of 11/15-11/17 2014(Saturday thru... More 

Was this review helpful? Yes 2
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our departure situation causing your reservation relocation. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue... More 

Hampton, Virginia
1 review
1 of 5 stars Reviewed December 13, 2014 via mobile

Why? Had an allergic reaction to the food prepared for me after the banquet manager, Mr. Marrufo was told multiple times about my allergy to corn, soy, and wheat. I also told him, in front of the T-TAC ODU director that my food needs to be cooked in butter. Well, it was cooked in soybean oil...Allergy to soy so cook... More 

Was this review helpful? Yes 1
Darnell S, General Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Dear Denise T, Let me first say thank you for taking the time to provide us feedback. I wanted to tell you that I am very sorry about the issue that took place. I know that we did make efforts to prepare your food per your instructions. I know that it was not intentional and we did our best to... More 

Virgnia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 8, 2014

Stayed here Dec. 6th for my company Xmass party. Great views of the riverfront and naval shipyards. Great views of the Portsmouth water front. Hotel and common areas were all very nice and great for a party. Rooms were good, nothing fancy. Seemed to be clean. Try to book a King room...the twin queen beds seemed small compared to a... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing!! We strive to deliver a flawless guest experience. Please send our apologies to the Mrs regarding the mirrors. I have added this to our wish list for our next renovation. From our family to yours... Happy Holidays!!! More 

Chesapeake, Virginia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 6, 2014

We stayed here just one night after a holiday party held in the Ballroom. This hotel is beautiful. Everyone we encountered was beyond friendly and very helpful. Be sure to check out the bar! We had a room facing the water (see pic of the sunrise view from our window!). The hotel is clean, rooms are quiet, spacious and very... More 

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience!!! I communicated with our team about your experience. Hope you will select us on your next visit to Portsmouth. Have a wonderful Holiday season!!! More 

Key West, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 3, 2014

It pains me to write this review because: 1. Portsmouth is my hometown and I am proud of its "renaissance;" 2. I love the location and spectacular views of this hotel; 3. the staff is so very eager to please and accommodate; and 4. it is my default place to stay when I return home for family gatherings. With that... More 

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Darnell S, General Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Dear SouthernmostTraveler, Let me first thank you for taking the time to write your review. We sincerely appreciate the feedback. I will be upfront and honest, the party that took place on Saturday night was a mistake on our part. It should not have been booked at our location. This is not our typical booking and this was not the... More 

Roanoke, Virginia
Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 2, 2014

The Renaissance is a bright spot in a city trying to get back up. Nestled right on the water with the old town area right beside it, it is the place to stay when in Portsmouth and possibly Norfolk depending on the need. The hotel has on sight parking in a attached parking garage for $10a day. The staff is... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Love the feedback!!! Your feedback is integral to our ability to continue to improve our service. Thank you again and come visit us again soon! More 

Linden, Virginia, United States
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 2, 2014

I stayed here during a convention, and I love it. The bar is great, staff happy and extremely friendly, and the rooms are positively gorgeous. I loved that I could take the ferry everywhere. I will definitely stay here again.

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your feedback. We are delighted that we exceeded your expectations!! Look forward to seeing you on a return trip!!! Happy Holidays!!! More 

Bermuda
Top Contributor
55 reviews 55 reviews
55 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed December 1, 2014

For all of my travels, this hotel is average. The room, bed, decor all fine. Water pressure fine. The restaurant food was ok. The bar was lively at night. There is a nice sized hotel store in case you want a snack or forget something. Our interactions with the staff were pleasant but but it's those small things that added... More 

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities with your room. I have personally notified our Housekeeping Manager and she is addressing this opportunity as speak!! Please give our hotel a second chance to experience an extraordinary stay!! Many... More 

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Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water Street, Portsmouth, VA 23704
Location: United States > Virginia > Portsmouth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center

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