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Renaissance Portsmouth-Norfolk Waterfront Hotel

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425 Water Street, Portsmouth, VA 23704
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1 room 1 adult
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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462 Reviews from our TripAdvisor Community

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Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We checked in on Saturday evening of a long weekend. Being a frequent business traveler who prefers Marriotts, I was so disappointed in the checkin process. Although there was no one else checking in at the same time, the front desk clerk was just chatting away to other staff members for several minutes, clearly seeing that we were there but... More 

Helpful?
Thank Dianespence
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience at our hotel. I sincerely apologize about your experience during your stay. I have shared your review with my staff! Service expectations are the same no matter the season! Again my apologies!! More 

Harpursville, New York
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Felicia was outstanding when checking me in. I was in business for the weekend and needed a quiet room. She got me quiet room which required her to actually find one that fit my needs. Great job. The entire staff was very helpful.

Helpful?
Thank Kevinb4567
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you very much for sharing!! Felicia is an absolute delight!! She truly defines customer service! I have shared your review with her!! Come back and visit soon!! More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here on business. The lobby was beautifully decorated for Christmas. Staff was helpful, restaurant food good. My room was dated, but had a nice view of the water and was clean. No complaints. Not all that much to do in the area. You certainly would want a car to get anywhere.

Helpful?
Thank Jessica B
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thanks for sharing!! We love decorating our hotel for the holiday season!! We hope your holiday was joyful!! Look forward seeing you in the new year!!! More 

Virginia Beach, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Very Upscale! The whole hotel was very clean and visually impressive. The service was excellent. The function I attended in the function hall was amazing and this was accented by the wonderful accommodations provided by the hotel. The food was also amazing!

Helpful?
Thank Jason R
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Great Review!! As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. More 

Portsmouth, Virginia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The Hotel is beautifull...The Staff, professional and extremely polite (true southern hospitality), the views of the Elizabeth river are breath taking, the food, not your typical hotel food... quite flavorful and well presented. The hotel manager Derrick Pair and Staff made my team feel welcomed and at home. I would highly recommend any company set up an account and put... More 

Helpful?
Thank Aniedoja
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience with us!! Look forward to seeing you soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The staff and management at this hotel is truly amazing. Wonderful. Room was fantastic. I wish I could remember names. I'm a Platinum Elite member and where I'm pretty simple, it's very nice to be recognized for being a loyal customer and these guys went above and beyond. Thank you so much. The staff recommended dinner at a Tapist, "speak... More 

Helpful?
Thank John H
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Happy New year!! Thank you so much for sharing your review. We definitely strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! More 

ONANCOCK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for a dance "weekend." Our room had a great view of the river, marinas, river traffic, and ship yards. Dinners at the hotel were quite good. Hotel is near a number of other dining establishments and thus one has many options. What was truly significant was the courtesy and friendliness of all staff whom we... More 

Helpful?
Thank WT W
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. More 

Locust Grove, Virginia
Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

This was our first time staying the night in this area and this hotel did not disappoint. The hotel and rooms are beautiful and very clean. Outstanding views. The staff also stands out as being very professional and welcoming; they were really on point. We enjoyed the breakfast and found the wait staff to be very accommodating and friendly. There... More 

Helpful?
Thank Ballroom_Forever
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Happy New Year!!! Thank you so much for sharing this wonderful review!!! Our staff really takes pride in servicing our guests!!! Come back and visit soon!!! More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 30, 2015

This hotel is in a great location and is a great place to stay in Norfolk or Chesapeake! Rooms and grounds were clean and presentable! Romantic place to walk around and enjoy your family and the views of the river and nearby ships and architecture! Nothing to complaint about for the most part. A bit pricey but expected based on... More 

Helpful?
Thank Arvelle M
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing your review! The views here are breathtaking!! Look forward to seeing you back here in 2016!! Happy New Year!!! More 

Huntington, New York
Level Contributor
328 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
5 of 5 stars Reviewed December 28, 2015 via mobile

We have been here before, and this hotel never disappoints. We are Marriott gold, and are treated like royalty here. Derrick was welcoming, informative, and attentive to our every needs. We had a gorgeous room on the 16th floor. The concierge floor was closed for the season so we were treated to free appetizers in the lounge and free breakfast... More 

Helpful?
Thank marie s
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Happy New Year!!! Thanks for sharing this wonderful review!!! We are glad you enjoyed the free appetizers and breakfast due to lounge closing!!! Our team is delighted to serve guest like you in any way possible!! Thank you again for sharing!!! Come back and visit soon!! More 

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