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Renaissance Portsmouth-Norfolk Waterfront Hotel

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425 Water Street, Portsmouth, VA 23704
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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382 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
46 reviews 46 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Darnell Smith - one of the manager of this hotel is to be commended. He goes above and beyond to make sure that his customers are taken cared of. He made my girlfriend and my stay in this hotel a very pleasant one. hotel - it is close to the shipyard where you will feel the nostalgia and pride of... More 

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for the very kind words!! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future!! More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

I really appreciated Vauchona, who worked at the front desk. She was very patient and well mannered. She showed very good hospitality and made sure I had everything I needed. I really liked my visit because she made me feel welcome and the experience was remarkable.

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience here at our hotel!! I will share this review with Vauchona!! She is one of our many superstars at front desk!! Look forward to seeing you on future visits!! More 

Wappingers Falls, New York, United States
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Super views and service. Always a pleasure to stay at the Renaissance. Easy to take a little scenic walk along the water side or the quaint old town. Some good restaurants within walking distance. The Sunday morning brunch is ample and delicious.

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel through Trip Advisor. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

New York City, New York
Top Contributor
66 reviews 66 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

a beautiful location on the water with views of Navy and other vessels. The town of Plymouth is a real find; historic, friendly and make sure you take a walking tour with "Colonel Crawford" who brings the town's history to life, a perfect afternoon. The hotel rooms could use a refresh but the staff was delightful and we will be... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

As a valued rewards member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Please come back and visit us soon! More 

Greenville, North Carolina, United States
Senior Contributor
36 reviews 36 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I met 2 other couples and spent two nights. The service was pretty good but the facilities were dated to say the least. Never stayed in a Marriot that did not have a restaurant that was closed for dinner! For the money, not what you would expect.

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing. Our apologies for the "dated" feel of the hotel. Built in 2000, Our Renaissance has received two renovations since. Currently, plans are in the works for another remodel within the next three years!! Look forward to having you back at our historic hotel. More 

Charleston SC
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

I always stay at Marriott and this hotel is part of the reason why. I love this place, beautiful hotel right on the waterfront. The staff was warm and inviting and the service was excellent. I have to compliment the front desk staff as well as the bartender in the bar! I forgot his name but he was excellent. My... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience at our hotel. My staff takes pride in providing stellar customer service!! I will make sure i share this review with them!! More 

Portsmouth, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We enjoyed a Mothers Day lunch at Foggy Bottom restaurant at the Renaissance Hotel in Portsmouth, VA with a full view of the Elizabeth River and Norfolk on the other side. Several yachts and a commercial ship came by as well as the ferry keeping its regular schedule. The service was excellent, not rushed, and willing to make changes to... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete an online review. We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable!! The breakfast buffet is truly a great way to start the morning. A true delight on a special day as Mother's Day!! More 

Dallas, Texas
Top Contributor
74 reviews 74 reviews
46 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently stayed here for three (3) nights on Business. The hotel is superb and service excellent. The location is right on the water, literally 30 steps from the front door and you are at the water. The dining room serves great food with friendly helpful staff and views that are amazing. You get to look at the ships in the... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us!! More 

Boston, Massachusetts
Top Contributor
75 reviews 75 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Attended a conference at the hotel. Great property on the river with shuttle boats across to Norfolk. Rooms were very nice, great river view of Portsmouth/.Norfolk. The maids were excellent. All staff were very gracious and helpful. Conference rooms and set-ups were outstanding. Bar was open and lively and good bar food menu. Hotel is huge. Area has been and... More 

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thanks for sharing. I agee, the views for our hotel on any floor are breathtaking!! Hope you visit our hotel during the summer. This historic town is the place to visit between June and September!!! More 

Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very Pleasant! Every time I'm there. The staff is lovely and the hotel is nice with a great view of the Elizabeth River for guests to enjoy. The Sunday morning brunch is great with an omelette chef onboard. The docking pier for the ferry to Norfolk is right there. Large scales special events. Recommended!

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing this wonderful review!! Please let me know when you return to our historic town so I can say thank you in person!! More 

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