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Renaissance Portsmouth-Norfolk Waterfront Hotel

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425 Water Street, Portsmouth, VA 23704
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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404 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Christiansburg, Virginia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for a wedding in Virginia Beach. The hotel is gorgeous. The staff is friendly. The atmosphere is nice without being pretentious. The bar was reasonably priced. Did not eat any food here, so cannot speak to the dining. Local eateries within walking distance. Could not have asked for a better hotel stay.

Was this review helpful? Yes
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My stay here is worthwhile.. the hotel itself is amazing.. and the staff are really professional and friendly! Their gym is pretty awesome too, not to be compared with other hotel gym, the hot tub/jacuzzi is really nice! All in all, my stay was great!

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Florida
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The entrance of the hotel is spectacular. The staff is professional and very helpful. The restaurant is ok. I visited on bussiness. I received an upgrade to one of the suites and the view were fantastic. The suite was very spacious. But the table and furniture was old and beat up. The furniture was dirty. The bathroom has mold and... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. I have communicated your concerns to our Style team to ensure this opportunitites like this do not happen again! Look forward to meeting you during your next stay... More 

Suffolk, Virginia
Level Contributor
103 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place resembles a run down Howard Johnson's. Maintenance is poor. I have personally been to this establishment 20 times since they opened the doors and each time I visit the lounge, it just gets worse and worse. Folks who use this hotel do not appreciate it for the luxury standards that it is supposed to represent as a Renaissance.... More 

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Please accept my apology for the missed opportunities noted on your review. We strive to ensure our guests experience the best visits possible during their travels and we fell short this time. To prove to you that we take every complaint seriously, I asked for senior management's permission to share with you that we are in the concept stages of... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed July 3rd. Showed up early and we're able to check in early. We were behind a large group at check in. We were thanked for our patience by both Artia and Maxwell (manager?). We told them all was well and proceeded to check in. We ran across a mix up in our bed preference and Maxwell quickly went out... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing these kind words!! I have shared your review with the staff!! Please come back and visit again!!!! More 

Ahoskie, North Carolina
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The service outside from the valets was very good and they all had great personalities. Once you walk inside there is a long hall and tall grand ceilings and doors. Lots of lounging space in the lobby and it's very nice, clean and appealing to the eye. Once we checked in my husband gave the young lady at the counter... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your review. The water views from this location are spectacular!!! Look forward to seeing you again soon! More 

Reston, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As a platinum Marriott member, I like to stay at the Marriott Renaissance Hotels due to their usually attractive facilities, and reliable and very accommodating service. This particular facility provided the usually welcoming experience (hotel facilities, registration, valet service etc.), but failed to provide the more personal service that my wife and I expected. For example: the hair dyer did... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Our apologies for the issues experienced at our hotel. As stated during our conversation upon your departure, I have personally addressed these opportunities with my team. Extended an invite back for the opportunity for you to see firsthand that the opportunities we discussed were addressed. I am sorry you have decided otherwise. Thank you again for sharing your review! More 

Spotsylvania, Virginia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everyone was very friendly. Room was clean. Great location and fascinating views of Norfolk Shipyard. Parking costs 10 bucks a day. Nice waterfront boardwalk begins at hotel entrance. Beware of the homeless population.

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us! Come by and ask for me personally!! More 

Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a wedding and was more than disappointed. My husband said that it was more like staying at a lesser hotel than the Renaissance brand that we know and love. It took a long time before I was waited on at the reception even though there was only one guest in front of me. The... More 

Was this review helpful? Yes 1
Maxwell D, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Good Morning, I want to first off by say thank you for your honest feedback in regards to your most recent stay here at the Renaissance Portsmouth Hotel. Here at the Renaissance we take pride in service and from your feedback we failed you tremendously and for that I want to ask for forgiveness on these missed opportunities. I can... More 

Upper Darby
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel while visiting the Hampton Roads area for the Hampton Jazz Fest. Loved the area and gym and everyone was so friendly and helpful. The only negative thing was the breakfast service, but that doesn't change my opinion of this hotel. It was a wonderful stay. I will definitely visit again.

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next girls getaway with us!! More 

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