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All 7 Portsmouth hotels

Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 of 5 Hotel   |   425 Water Street, Portsmouth, VA 23704
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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Ranked #1 of 7 hotels in Portsmouth
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 5 days ago
UncleMiltieDC Washington DC, District of Columbia
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272 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My rating is generous, and assumes my experience must be unusual. The building's location is very nice. It's in downtown Portsmouth, right on the water. The room decor is also very nice. My room, however, has a bad smell. Like sweaty clothes after a long, hard workout. I asked the front desk to come up to my room and spray.... More

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Murfreesboro, North Carolina
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful property! I attended an event here and the service was top notch. Even if you are attending an event in Norfolk, VA I would recommend this hotel as it is a short commute (less than 3 miles to Norfolk. It is a waterfront property where you can see views of the City of Norfolk. Also impressive... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete a hotel review and sharing your experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel. Our management and staff strive to ensure our guests experience the best visits possible during their travels. Look forward to delighting you on your return trip!! More

Tel Aviv, Israel
Top Contributor
65 reviews 65 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed one night at this hotel and was very impressed. Warm welcome by the staff, nice lobby, but more important, beautiful room, beautifully designed, very elegant, liked very much the colors. I got a very quiet room with wonderful sea view. The mattress and pillows were very comfortable. Ths atmosphere is calm and relaxing. The staff is extremely nice.... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Renaissance Portsmouth-Norfolk Waterfront Hotel! Hope you will select us on your next visit to Portsmouth. Please feel free to contact me if you have any further questions or comments concerning your recent and/or future stay More

Chesapeake, Virginia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel on many occations, but yesterday, I had a bad experience from beginning to end. After the 1st night, i decided to stay one more night. I booked the reservation, then went downstairs to change my my credit card info. Wow, it was so confusing how they do this "extra charge" for incidentals. Keep in mind,... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete a review on our hotel. We are sincerely sorry that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was unenjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. Hotel management has discussed the issues mentioned to the responsible parties! We truly... More

Westerly, Rhode Island
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 weeks ago via mobile

Spouse stayed at this hotel on buisiness. Visited for aweek to see him. The hotel is a gem. Situated on the Elizabeth River with great waterviews. Staff and managers were always friendly and helpful. As a business stay they us feel at home and welcome. A lot of Southern Hospitality. Rooms are spacious , comfortable again with great views. Portsmouth... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Look forward to delighting you again in the future!!! More

Senior Contributor
27 reviews 27 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 22, 2014

5 day business trip, overall outstanding experience. Stayed at highest floor, stunning view, very confortable room, some flaws in room keeping (did not replenish coffee and bathroom amenities for a couple of days), good exercise room, good breakfast, good bar with friendly staff. Check in was friendly and professional. Will definetly consider coming back.

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! Regards More

Huntington, New York
Top Contributor
170 reviews 170 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed February 11, 2014

I cannot say enough about this hotels service, rooms and fantastic location...it has a wow factor rarely found. Incredible views abound especially from the 16th floor where our room was. The staff here is friendly and attentive. The prices here are reasonable too...anyone looking for a bargain should definitely spend a long weekend relaxing in this hotel. The pool and... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I am Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of the management and staff, We would like to thank you for providing such great feedback on your recent stay. I assure you that we are going to share this feedback with the associates. Please advise us of any future stays in Portsmouth, as we... More

Fenton
2 reviews
5 of 5 stars Reviewed January 29, 2014 via mobile

What a great hotel. Great food, great rooms, friendly staff and great location. Sits overlooking a navy ship yard and is close to a lot of great places. Was snowed in here and come to find out they offer a snow rate when the weather is like it was. Great deal and would recommend this hotel to everyone. Staff very... More

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A TripAdvisor Member
4 of 5 stars Reviewed January 28, 2014

The indoor pool at this facility is definitely what sold me. I stayed here for about 5 days before I could find somewhere to live in Virginia. The customer service was awesome. There was a small down fall and it was no upgrades have been done to these room with the exception of a flat screen tv. If you get... More

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Maxwell D, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for your kind review. I am elated to hear that we were able to exceed all expectations during your recent stay.I am also happy to hear that you have considered coming back to visit us. Thanks again for your kind review and have a terrific week!! The Renaissance family hopes to see you again soon. More

Birmingham, Alabama
Top Contributor
160 reviews 160 reviews
21 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed January 23, 2014

I spent two nights here on a business trip to the Norfolk/Portsmouth area. I've stayed in Renaissance properties around the country and thoroughly enjoyed the experience. Based on that history, this location was a disappointment. The room was nice and clean, although the bathroom fixtures seemed a bit outdated. The view of the Naval Shipyard was impressive, but it wasn't... More

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Maxwell D, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I deeply apologize about the entire experience during your stay at our hotel. Providing excellence service is something that we take great pride in and not meeting those standards obviously reflected in your dissatisfaction during your time spent here. I can assure you that if you are ever in town and decide to choose our property again the experience will... More

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Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Also Known As:
Renaissance Portsmouth Hotel And Waterfront Conference Center
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel & Waterfront
Renaissance Portsmouth
Renaissance Portsmouth Hotel And Waterfront
Portsmouth Renaissance
Address: 425 Water Street, Portsmouth, VA 23704
Phone Number:
Location: United States > Virginia > Portsmouth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Official Description (provided by the hotel):
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 
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