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Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 of 5 425 Water Street, Portsmouth, VA 23704
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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356 reviews from our community

Traveler rating
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    48
    29
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesapeake, Virginia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars NEW

We have been there several times for several different functions and they have all been amazing! The staff has been excellent, and the fucntions have been well attended to. The hotel is super clean, and decorated beautifully. The bar with the fireplace in the lobby is goregous. The food was pretty good, desserts were the only thing that was lacking.... More 

Was this review helpful? Yes 1
Nazareth, Pennsylvania
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice property - great rates. Shower dial for water was opposite of what it said. Set it to cold, got scalding... Mr. Pair, try it out please! One treadmill was unusable, on the other two the headphone jacks did not work with the TV. Bar area was very nice - friendly folks Concierge Lounge was top notch! I do... More 

Was this review helpful? Yes 1
Chesapeake, Virginia
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This beautiful hotel sits on the Elizabeth River on the Portsmouth side of the Harbor,i love water period !..lakes,ponds ,streams, rivers and the Chesapeake Bay.As is my custom i like to name and identify those that make my wife & i stay wonderful : Deseree, Juliette,Danny,Micheal C.,and Lauren made our stay just plain wonderful !..I forget the name of the... More 

Was this review helpful? Yes 2
New York City, New York
Top Contributor
61 reviews 61 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A very nice hotel in a very interesting location for an Ex-Navy man... The Staff was great, and very helpful, the surroundings were very well cared for. The room was nice and clean, but I believe it is time for a refresh. Everything seemed dated, but immaculate. What ticked me off was a $10 parking fee, and no included breakfast... More 

Was this review helpful? Yes 1
Southern Maryland
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for one night on 2/8/15. The hotel was very nice. The room was clean and the view on the harbor was cool. Only issues I found was that the cleaning staff cleaned rooms at 8 and 9 at night. They were very loud when guests were probably trying to sleep. Last thing that was an... More 

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete your online. We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More 

Louisa, Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are nice and the views are wonderful. The staff is friendly and very helpful. My only complaint would be the long walk from the front of the hotel to check in and then another long walk to the elevators. You will get your exercise at this hotel. Parking is easy and my van which needs 7' clearance fit.... More 

Was this review helpful? Yes 1
Maxwell D, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thanks for sharing your feedback!! Our goal is to provide customer service that is memorable for all our guests. Look forward to seeing you in our historic town again!!! More 

richmond virginia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 13, 2015

Made two reservation. One with Marriott points and the two nights paid. Seemed to confuse the front desk and after we finished the points stay got a call on my cell phone asking why we hadn't checked out yet. Finally they figured it out. Stayed on the concierge floor. It offered free breakfast which was pretty basic. The eggs each... More 

Was this review helpful? Yes 2
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! Regards More 

Fayetteville, North Carolina
Contributor
11 reviews 11 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed December 28, 2014

Attempted to stay at this location for two days starting on 12/26/14. We checked out within 15 minutes of seeing the room. The room smelled heavily of cigarette smoke and the toilette seat was chipped, stained, dirty and so yellow. ***I have included photos.The toilette bowl was yellow from not being cleaned. We were told the room would take 30... More 

Was this review helpful? Yes 4
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete a review and sharing your experience with the Renaissance Portsmouth-Norfolk Waterfront Hotel. You indicated in your response that cleanliness was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we... More 

Philadelphia, Pennsylvania
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 14, 2014

The following letter was written to the Marriott Corporate Headquarters in Bethesda, MD. It outlines our misadventures for the weekend. We left out personal information, but you'll get the drift when you read this review. To Whom It May Concern, My family, wife, daughter and myself, were scheduled to be in Portsmouth, Virginia for the weekend of 11/15-11/17 2014(Saturday thru... More 

Was this review helpful? Yes 2
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our departure situation causing your reservation relocation. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue... More 

Hampton, Virginia
1 review
1 of 5 stars Reviewed December 13, 2014 via mobile

Why? Had an allergic reaction to the food prepared for me after the banquet manager, Mr. Marrufo was told multiple times about my allergy to corn, soy, and wheat. I also told him, in front of the T-TAC ODU director that my food needs to be cooked in butter. Well, it was cooked in soybean oil...Allergy to soy so cook... More 

Was this review helpful? Yes 1
Darnell S, General Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Dear Denise T, Let me first say thank you for taking the time to provide us feedback. I wanted to tell you that I am very sorry about the issue that took place. I know that we did make efforts to prepare your food per your instructions. I know that it was not intentional and we did our best to... More 

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Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water Street, Portsmouth, VA 23704
Location: United States > Virginia > Portsmouth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel And Waterfront Conference Center
Renaissance Portsmouth Hotel & Waterfront Portsmouth

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