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Renaissance Portsmouth-Norfolk Waterfront Hotel

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425 Water Street, Portsmouth, VA 23704
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1 room 1 guest
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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420 Reviews from our TripAdvisor Community

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Traveler rating
    166
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    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Louisa, Virginia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very nice hotel although there is a lot of walking. All the staff is very friendly and always speak to you. The view is great. The hotel is walking distance to the Seawall Art Festival which is convenient. I got the breakfast deal and the breakfast is much better than average.

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us! More 

Level Contributor
113 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 1 week ago

I had one night to spend in Norfolk, which normally means I would try to get a good rate at the Waterside Marriott, but I decided to try the Renaissance instead. It sits directly across the water from the Marriott, and there is a ferry stop right out front. And the rate was about $50 less than the Marriott, too... More 

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing your experience. We enjoy having our guest discover something new in our historic city. Look forward to seeing you again!!! More 

Apex, North Carolina
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is huge. What a lobby . The room view was fantastic day or night. Everything was large even the lobby bar. The staff was friendly & knew about local flavor to help us. the room seemed clean & was very quite.

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you very much for sharing your experience! I am also a fan of the hotel views! Look forward to meeting you on your next visit to our historic town!! More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

The rooms are very spacious, large bathroom, very comfortable beds.Pillows are a bit soft. All the rooms have a view of the surrounding water ways. The 24 hour gym and pool are very nice. My fridge froze my food the first night I stayed here and the staff went above and beyond to replace my fridge and replace the food... More 

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. I have communicated your review to our ambassadors to ensure they continue providing the stellar service we are known for! Look forward to meeting you during your next... More 

Chicago, Illinois
Level Contributor
60 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Mediocrity seems to be what they strive for at this hotel, from housekeeping to maintenance to the tidiness of their patio area. I was supposedly upgraded to a room, but the beautiful room did not make up for the fact that the carpet was disgusting in parts of the room, and the bathroom had things on the wall between the... More 

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities mentioned on your review. I communicated with our senior leadership team about your experience . Hope you will select us on your next visit to Portsmouth and allow us to show you that mediocrity is not accepted! More 

Stevensville, Maryland
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Ok, I am a Marriott Vacation Club owner so I know first hand of their standards. My room has a musty odor that I just can't put my finger on. Maybe coming from the shipyard but not sure. My other problem is that I was told they served breakfast in the morning. I interpreted like other hotel chains that offer... More 

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. Thank you very much for sharing your experience at our hotel. On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities with the room smell causing for a most unpleasant stay. Our engineering and housekeeping team have received your review and... More 

Fleetwood, Pennsylvania
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very well appointed - very impressive lobby, bar, etc. Rooms are ok. I like the terry cloth shower curtains. The pool was awesome! the hot tub though was too hot. In fact the tap water is too hot. They could dial that back. There is free wi-fi but no free breakfast, not even coffee although the rooms... More 

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The title says it all! When we arrived we were greeted by a very welcoming doorman and the rest of the staff were at the same level...welcoming, helpful and gracious. The facilities were very clean and beyond what we expected. This hotel is a true gem. Walking to the store downtown was a delight.

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing such a wonderful review!! I read your review to our staff this morning and what a great feeling to start their day!!! Thank you and we look forward to seeing you again!!! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I spent three nights at this hotel and it was great. The bellman Danny was very knowledgeable of the area, as far as where to eat and places to shop and how to get there. He was very respectful to my wife and I. A gentleman in every aspect to us and every one that drove up.... More 

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for such a warm review!! We are very proud to have service ambassadors like Danny and Mike on our team!!! I will share this review with them!! Look forward to seeing you again!!! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Loved my stay! The room was very clean and easy accessible to restaurants and the Pavilion. Great views from the 12th floor. Check-in staff was very friendly. One bad thing housekeeping beating on the doors @ 8:00am asking guests when are they checking out. So rude especially that early when you have partied the night before, at least wait till... More 

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

My apologies about the housekeepers knocking so early. I have shared this information with my housekeeping Manager. Thank you for sharing this review!! More 

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