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All 6 Portsmouth hotels

Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 of 5 Hotel   |   425 Water Street, Portsmouth, VA 23704
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Ranked #1 of 6 Hotels in Portsmouth
A recent review
5 of 5 stars reviewed 1 week ago
msnurse757
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323 reviews from our community

Traveler rating
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    43
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Everyone was very friendly and attentive. They tried to meet my needs in any way possible. What I didn't have it was gotten for me. Very clean n rooms well stocked. No one hanging in the front and valet ans Concierge quick and efficient.

Was this review helpful? Yes
Richmond, Virginia
1 review
3 of 5 stars Reviewed 1 week ago

My husband and I planned a 29 year anniversary getaway. After reading the reviews, we decided to stay at the Renaissance Portsmouth-Norfolk Waterfont Hotel. Prior to staying, I read several people were given a double bed although they requested a king bed. Because of that I contacted the hotel directly to ensure we were able to reserve a king bed.... More

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of the management and staff, we are delighted your were able to enjoy your anniversary at our hotel!!! I have shared your review with the manager and agents that delighted your with the appetizers and complimentary parking. Look forward to personally meeting you on a future visit with us!!! More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel. The employees were super friendly. Ellen, who works at the front desk, was super nice. She did so much to help me during my stay. Then there was Derek; he served me in the restaurant and made sure I had everything I needed. Oh, and I can't forget about Clinton, the chef, he made some... More

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your review!!! I have notified the team of their stellar performance during your stay!! We looking forward to providing excellent service to you again in the future. More

Wheeling, West Virginia, United States
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I will never stay at this hotel or any other Marriot brand hotel ever again. I was charged $350 in cleaning fees and damages that were not from my room. I attempted several times to resolve this with the hotel management and corporate customer services. They provided pictures of a room that did not belong to me. There was a... More

Was this review helpful? Yes 2
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you very much for your feedback. Feedback, both positive and negative are important to us improving our operation. I have personally reviewed the information and I personally went to the room and saw the damage. Our intention is to always be honest, transparent and never scam anyone. It is not beneficial to our guests or to the hotel to... More

bosnia and herzegovina
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The location of the hotel is prime...premium if you want to watch activity in the shipyards or relax to the sounds of the harbor. The rooms are set up in concert with the property to give almost all of them a harbor view, which is very rare but the hotel is actually waterfront. History and entertainment are within minutes on... More

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! More

Woodbridge, Virginia, USA
Top Contributor
62 reviews 62 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a conference and thoroughly enjoyed the hotel. The room was very comfortable and staff was great. The concierge lounge attendants were very friendly and helpful. Food served there was more substantial than you usually get in a lounge. The banquet staff was amazing. Couldn't believe how fast they served plated meals - food was good too.... More

Was this review helpful? Yes 2
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing your experience at our hotel. The water views here are simply amazing!! Look forward to seeing you in our historic town soon!! More

Hampton, Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I were looking for a last minute get away and found the Renaissance online. The hotel is in a prime area with a short walk to a great selection to have dinner. Old Portsmouth is filled with a great deal of history, and activities for the entire family. Upon our arrival, we were pleasantly suprise with the... More

Was this review helpful? Yes 2
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete a hotel review. We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More

Raleigh, USA
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As other reviewers have said this hotel has a lovely location on the river with lovely views and it is also on the edge of the olde town area of old Portsmouth. The lobby/bar area are lovely. The rooms are very nice and spacious. There are very minor areas of wear which stop me from giving it 5 stars. The... More

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

This review was simply wonderful to read to my staff. They simply enjoy providing memorable experiences for every guest we encounter. Look forward to seeing you again soon!! More

CHARLOTTE, North Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed at this location for Hampton University's Graduation Weekend. The view at this hotel is amazing. There is a ferry that will take you to the Norfolk side which has restaurants, shopping and other activities. The rooms were comfortable- a little tight but not bad. From the parking to the front desk is a long walk so be prepared. The... More

Was this review helpful? Yes 1
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Congratulations on the graduation celebration!!! Thank you for selecting our hotel!! Next time you visit, please allow me to personally take you down the Portsmouth Historical Hallway and share some of the history of our great city!! More

Savannah, Georgia
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 25, 2014

Room was very comfortable and overall the hotel was quiet despite having a wedding on the 2nd floor. Parking can be interesting-you pay to park and there are places on holidays and weekends that do not charge. Wasn't sure how they determined if you parked there or not-the attendant was in the booth half the time we left. If you... More

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

The waterfront view at our hotel is simply breathtaking!! Thank you so much for sharing. More

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Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water Street, Portsmouth, VA 23704
Location: United States > Virginia > Portsmouth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center

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