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Renaissance Portsmouth-Norfolk Waterfront Hotel

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425 Water Street, Portsmouth, VA 23704
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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362 reviews from our community

Traveler rating
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    48
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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north carolina
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My room was clean all accept for a small amount of hair on the bathroom floor. The shower rod was coming out of the wall but still on there pretty well. I stayed in room 1716. Very beautiful view of the water and watching the ships come and go. The AV staff was awesome. Brad and Brett did a great job!... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay! Our Renaissance staff strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! More 

Bayboro
Top Contributor
158 reviews 158 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago

Room was nice, and clean! Staff was very helpful! We requested several items and they were delivered to our room very quickly! They have free wi-fi in the rooms now, and a mini fridge. I wished they had a microwave in each room! I would surely stay again if in the area! P.S. DON'T CATCH THE FERRY OVER TO JOE'S... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for providing feedback about your recent stay. I am so sorry that Joe's crab shack is closed. We have a number of other seafood options in the area. Look forward to meeting you and sharing these indigenous locations during your next stay with us! More 

Richmond, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel for a conference in March, 2015. We booked a king room for the first night, then stayed in a group rate (two more nights) for the conference that took place the following days. This hotel was great. It has a parking deck on site, but you have to walk all the way... More 

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience at our hotel!! Renaissance strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! More 

Florida
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is situated right on the water. We were on the 14th floor facing the water so had great views of the water and city. Our room was good sized, the beds were comfortable, the room was clean and updated. We did not have shampoo in the room but when calling the desk they had someone bring some up... More 

Was this review helpful? Yes 2
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. I have to agree with you regarding the beds. Our beds provide a wonderful night sleep after a long day in the office or with family. Look forward to seeing... More 

Virginia Beach, Virginia
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here with a group and when I checked in after midnight, the front desk woman was simply rude. She wouldn't take my Marriott Rewards number saying only the person who pays for the room can get the points (I've done this before at other hotels and was too tired to argue with her). I'm so glad I didn't... More 

Was this review helpful? Yes 2
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! More 

New York
Top Contributor
62 reviews 62 reviews
35 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

How do you make a large chain hotel that is a bit tired and worn into a very good experience? Have staff that care - and that was the difference here. This is a busy hotel with lots of events going on, from weddings to local awards dinner on the same Saturday night - the place was hopping. I had... More 

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Maxwell D, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel through the Guest Satisfaction Survey. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

Chesapeake, Virginia
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have been there several times for several different functions and they have all been amazing! The staff has been excellent, and the fucntions have been well attended to. The hotel is super clean, and decorated beautifully. The bar with the fireplace in the lobby is goregous. The food was pretty good, desserts were the only thing that was lacking.... More 

Was this review helpful? Yes 1
Nazareth, Pennsylvania
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice property - great rates. Shower dial for water was opposite of what it said. Set it to cold, got scalding... Mr. Pair, try it out please! One treadmill was unusable, on the other two the headphone jacks did not work with the TV. Bar area was very nice - friendly folks Concierge Lounge was top notch! I do... More 

Was this review helpful? Yes 1
Chesapeake, Virginia
Contributor
16 reviews 16 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This beautiful hotel sits on the Elizabeth River on the Portsmouth side of the Harbor,i love water period !..lakes,ponds ,streams, rivers and the Chesapeake Bay.As is my custom i like to name and identify those that make my wife & i stay wonderful : Deseree, Juliette,Danny,Micheal C.,and Lauren made our stay just plain wonderful !..I forget the name of the... More 

Was this review helpful? Yes 2
New York City, New York
Top Contributor
64 reviews 64 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A very nice hotel in a very interesting location for an Ex-Navy man... The Staff was great, and very helpful, the surroundings were very well cared for. The room was nice and clean, but I believe it is time for a refresh. Everything seemed dated, but immaculate. What ticked me off was a $10 parking fee, and no included breakfast... More 

Was this review helpful? Yes 1
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