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All 6 Portsmouth hotels

Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 of 5 Hotel   |   425 Water Street, Portsmouth, VA 23704
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72%
Ranked #1 of 6 hotels in Portsmouth
A recent review
3 of 5 stars reviewed 1 week ago
DrNo707 Benicia, California
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299 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Charlotte, North Carolina
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Well this is the first negative review of mine on tripadvisor. I do want to stress how wonderful several people here are. Staretta in housekeeping, Krystal at the bar, and Shannon in the restaurant. This hotel is fortunate to have wonderful people like this. Now for the unfortunate side. I made this reservation back in February for a guest room... More

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your feedback. I will make sure that Shannon and all the other associates mentioned are recognized. My sincerest apologies about the other opportunites mention in this review. Our Housekeeping Manager was notified and the opportunities are being addressed as we speak! More

Benicia, California
Contributor
18 reviews 18 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was nice, with most rooms having great views, and in a good location. My major complaint is the wifi (internet) service. It should be fine for casual travelers just to check email, however, my trip was business related, and I needed internet access with relatively fast and reliable connection. The maximum speed we could get was 1.25 mbps,... More

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for your review. In response to the information shared, I am reviewing our internet structure with our engineering and IT teams. Our goal; to look at options to assist the business traveler such as yourself. Our sincerest apologies!!!! More

Columbus, Ohio
Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is our 4th year in a row going here. This time they had a new front desk manager (Darnell Smith) I gave him my name and he told me they had been expecting us and our rooms were waiting. REALLY made us feel welcome. Our first visit here 4 years ago had a lot of hiccups, but the staff... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

It was an absolute pleasure meeting you and your family!! Thank You for sharing your wonderful experience with the world (Tripadvisor). Look forward to seeing you next year!!! More

green4859
Top Contributor
89 reviews 89 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for two nights at this hotel to celebrate our 7-year anniversary. The check-in and check-out was a breeze. The staff were very friendly and helpful. One particular desk agent was extra helpful when I got separated from my hubby and couldn't get in touch with him due to cell phone issues. We needed a couple of things from... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. Thank you very much for sharing your experience during your anniversary weekend. Next time you visit our hotel, may I recommend taking in the view from the second floor and watch the ships dock! It is simply amazing!! More

WV
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here overnight before going to the outer banks. A detour in downtown Portsmouth flummoxed the GPS so we had to drive around for about an hour before finding the hotel. Parking was in a garage adjacent to the hotel and cost $10 which they tacked onto the bill. It is an unusually long walk from the front doors to... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More

Silver Spring, MD
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My fiancee and I stayed at the Renaissance for the weekend of my birthday. The hotel is a little older, but it's been very well taken care of. We stayed in a double room -- though we thought it was supposed to be a king, and it was plenty comfortable. The bathroom was the place were you could tell this... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete a hotel review. We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable. Wishing you many more joyous birthday's!! More

Baltimore, Maryland
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is really pretty. The petty fees are what make it pretty ugly. The first thing is a charge for internet. This is a Marriott property, Marriott is not hurting that bad for money and I think everyone can agree to that. They charge $10.00 per night for parking. We arrived at 12:00 am technically the next day $10.00... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. I completely understand the frustration of being charged for items that are used daily. We are looking at other options at this time. More

Atlanta, Georgia
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited this hotel June 20-22 for a family member's wedding and we were very pleased. We were able to use "Free Night Certificates" courtesy of Marriott Rewards. Hotel is located on the river front and in the down town area of Portsmouth which allows you to be within walking distance to some of the downtown establishments. The rooms were clean... More

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Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I am delighted to hear about your wonderful stay with us!! Portsmouth is a historic town with lots to discover. I have shared your love for our signature chip and crab dip with our culinary team! Look forward to meeting you on the next trip to our great city!!! More

mjm752
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

From the doorman to front desk, (the few employees we met), all were helpful. Room had impressive view of the river. Hotel is big and perhaps better for business but rather cavernous during a summer holiday week. The nearby historic old town is attractive.

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

We were delighted to provide you with "more than expected" service during your stay. The feedback provided we share with the staff to show how important guest service truly is!!! Thank you again!!! More

Stafford, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I was looking for a 4 star hotel not to far from Virginia beach (20 minutes) to stay one night after a full day at the beach. Booked online on their website just two days in advance which offered the best rates. Got a very good rate that included free internet service which I actually did not need because I... More

Was this review helpful? Yes
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your recent experience. I completely understand the fustration with the nightly Tunnel work from 8pm-5am causing travel opportunities prior to arriving. We are working with the city to gain an estimated timeline for completion. Look forward to meeting you in person on a return trip to our historic town!!! More

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Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water Street, Portsmouth, VA 23704
Phone Number:
Location: United States > Virginia > Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 
Number of rooms
249

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