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All 1 Waitangi hotels

Copthorne Hotel & Resort Bay of Islands

4.0 of 5 Hotel   |   Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
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Copthorne Hotel & Resort Bay of Islands
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Ranked #1 of 1 hotels in Waitangi
A recent review
5 of 5 stars reviewed yesterday
LindaAnn2013 Dargaville, New Zealand
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501 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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English first
Dargaville, New Zealand
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arrived early afternoon on a very wild wet Friday.Were greeted on arrival by lovely helpful frontdesk staff.Our room was great overlooking the sea.We enjoyed drinks downstairs in the bar and dined at the restaurant.Our main meals a little disappointing,but staff were happy to rectify our problem.We enjoyed a very delicious breakfast the next morning and also the very cheery breakfast... More

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Mumbai
Contributor
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was located at one of the silent ends of Paihia... Location was good. Property is good with enough parking space. Large garden, huge restaurant and big rooms. Stayed at a sea facing room on ground floor.. Can sit outside your room and enjoy sunsets. Their pool is awesome with small private sit outs with jacuzzi within their pool. Food... More

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Whangarei, New Zealand
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has all the makings of a top notch venue, but really needs a facelift in places. Rooms have no air conditioning though there are good windows that open and indeed a small enclosed balcony / terrace with table and chairs where you could sit and have a cool drink, but this did not help at night as it... More

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Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Thanks for your feedback. We take all feedback seriously and your detailed review will ensure we can provide the best possible experience in the future. Since your stay we have already made some changes to the areas that were a concern to you including a new menu with local ingredients, a rotation for our bikes to be serviced, and a... More

Auckland, New Zealand
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location is excellent and staff friendly but that’s where the positive stops! The resort hotel itself is very tied, worn, outdated, soiled or damaged including room furnishings, carpets, bed coverings and wall surfaces. The corridor area in the wing we stayed had marks, cracks, holes and patched spots not matching the paint of surface visible along the walls. The... More

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Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Thanks for taking the time to write a review on your stay. Thanks for the wonderful comments on our staff and their service. My apologies not all aspects your stay were to your satisfaction. You will be plesaed to hear that we are currently in the process of repainting and repairing many of the areas you mentioned. As this will... More

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Toronto
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked via the internet for a Superior Harbour View room with twin beds - and had this confirmed. We turn up early 11am - and are given the keys to our room - it has a king bed and a very rickety roll away bed. We return to reception to be told that is what we requested. I get... More

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Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Thanks for your review. My sincere apologies that your reservations details were inaccurate. Our twin rooms have two single beds which is inadequate for 3 or more people in the room. Only a selected few rooms have two double beds. I believe in your case we have tried to accommodate your requirements the best we can. We recommend you make... More

Auckland, New Zealand
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful. Sort of reminded me of big hotels in Fiji. I found it great for a conference and the breakfast was superb. It is also literally connected to the Wantangi Treaty grounds ... A must see. My complaints are very minor. First, and this is a design complaint (I am a designer), the fan over the bed... More

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Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

I appreciate your time to give us some feedback on your stay. We are delighted to hear that you enjoyed your stay. Your feedback will help provide the best possible service and it is always good to get some design input! Your feedback in regards to the housekeeping service has been reviewed with the executive housekeeper. We are looking forward... More

Whangarei, New Zealand
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here recently for a conference about the Treaty of Waitangi. A perfect base for walking to the treaty grounds and local marae. The rooms were comfortable with lovely views of the bay. The spa pool which is constructed to look like a large natural rock pool was very nice although I would avoid putting the jets on as... More

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Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Thank you for your wonderful remarks! The spa is definitely a great place to relax. We are looking forward to welcoming you back for a leisure stay! More

Calgary, Canada
Contributor
18 reviews 18 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice grounds near an historic setting. Pleasant but long walk to the village of Paihia. Great area for a wide variety of outdoor activities. Average rooms, many with a nice ocean view. Pleasant coffee/tea area albeit somewhat slow service. Hotel had a nice pool but a bit too chilly when we were there to use it. Nothing stands out except... More

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Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Thank you for your feedback! We take all feedback seriously and sincerely regret not all aspects of your stay were to your fullest satisfaction. Make sure you ask for the complimentary courtesy shuttle to Paihia town - it only takes 5 minuts drive. I have addressed your feedback in regards of service with our staff. I hope that on another... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2014

1 - Ciders ordered out of stock. Brought alternative brand and incorrect flovour, without mentioning it.No ginger beer , No coke, Brought Pepsi that tasted like a "sodastream" . Pricing Expensive 2 - Salt pot on dinner table - stopper missing - so no salt 3 - Had vouchers for a weekend. Same dinner menu produced for both nights.You would... More

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Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Thanks for taking the time to write a review. Your feedback is invaluable to help us providing the best service possible. We have addressed the issues you had in the restaurant with our staff, in particular items being out of stock and the dirty or missing table settings. Our winter dinner special had certain terms and conditions attached to it,... More

Whangarei, New Zealand
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed June 3, 2014

We stayed at this hotel in February 2014. Loved the setting, the pool was beautiful and the bed was one of the best we have slept on. But the reception staff were somewhat unfriendly. No greeting smile to make you feel welcome and only one of them actually seem to care about helping you.

Was this review helpful? Yes
Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Thanks for taking the time to give us some feedback on your stay. Our natural rock pool is definitely a great spot for the summer! I have taken your feedback on board and have addressed the issue with the team. I hope to welcome you back in the near future for a more satisfactory experience with our staff. More

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Additional Information about Copthorne Hotel & Resort Bay of Islands

Address: Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Waitangi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel & Resort Bay of Islands 4*
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Also Known As:
Copthorne Hotel And Resort Bay Of Islands
Copthorne Hotel Paihia
Copthorne Hotel Bay Of Islands
Copthorne Hotel & Resort Bay Of Islands Waitangi

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
180

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