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Copthorne Hotel & Resort Bay of Islands

Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
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Copthorne Hotel & Resort Bay of Islands
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Copthorne Hotel & Resort Bay of Islands
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617 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dublin, Ireland
Top Contributor
56 reviews 56 reviews
35 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the second of eleven hotels in which we stayed as part of a 17 day package tour of New Zealand. Stay duration: 2 consecutive nights. Location and accessibility About 25 minutes walk (2 kilometers) from the town of Paihia. Route takes one along the scenic waterfront of Te Ti Bay. Lots of car parking. The hotel is less... More 

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Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager. More 

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I have stayed here for several weeks on business and thoroughly recommend it. The staff are fantastic and go out of their way to make sure you enjoy your stay. Yes the rooms may be a little dated but they are clean and comfortable. The resort pool is up with the best of them in NZ. Reading some of the... More 

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Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon Barry. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager. More 

Windsor, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I will start with the positives. The view from our room over the sea was spectacular and is immediately adjacent to the Waitangi Treaty grounds. On the negative side: 1. The hotel did not have our booking on check in. In retrospect we would have preferred to have needed to find alternative accommodation 2. The rooms whilst having great views,... More 

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Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. I have taken your comments on board and will act on any which are relevant to improving the hotel operation. Warm Regards, Matthew Hambly, Rooms Division Manager. More 

Travelers are raving about these Waitangi hotels

Contributor
15 reviews 15 reviews
9 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

We wanted somewhere to relax for a few days at the end of a busy month touring and were very pleased with this choice. We had a room with a sea view and it was beautiful to sit out in the sun on the decking watching the sun rise and . the birds. Room was very comfortable and clean. It... More 

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Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. The hotel also has an a la carte menu available when running a buffet so am sorry you were not offered this as an alternative. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly,... More 

AUCKLAND NEW ZEALAND
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

This hotel has huge potential. The position is lovely...right next door to the Treaty area. The rooms are adequate...clean but dated...however, most have a lovely outlook. However the service is totally dreadful and the staff without exception need a great deal of training and attention to presentation. Almost " Faulty Towers". Would still stay there again, but just don't expect... More 

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Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. I am sorry that the customer service which you received during your stay was not up to our normal standards. I hope that you enjoyed the rest of your... More 

Hamilton, New Zealand
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Copthorne Waitangi is a sprawling complex and right next door to the Waitangi treaty grounds. It’s quite isolated for such a big hotel…a long drive from Auckland and a decent walk across the bridge to Paihia, but a very short walk to the treaty grounds. I’d agree with some of the comments that the whole place is a little tired... More 

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Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. I am sorry that the experience that you had in areas of the hotel was not up to our normal standards. I hope that you enjoyed the rest of... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Overall ok stay. Location is nice. Rooms very tired. What you pay is no where near the actually value of the room. Check in was stressful. Checked in by the young girl forgot to get name. Helpful and fast. Waited in line to be served by the English guy but he took far to long. When travelling from Auckland and... More 

Was this review helpful? Yes 2
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. I am sorry that the experiences that you had in our hotel was not up to our normal standards. I hope that you enjoyed the rest of your stay... More 

Menai, Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

there was a large conference in the hotel as well as two tour buses so they were busy but coped well. Our room faced into the bush so no ocean view but was quite adequate. A bus trip or long walk to town but that did not affect us.

Was this review helpful? Yes
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager. More 

Rotonda West, Florida
Top Contributor
92 reviews 92 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is set in a super location but unfortunately the hotel owners are allowing the hotel to become a little run down. I do accept that it is difficult to close areas off and refurbish when demand for a hotel is high but this property is in need of updating. For a Copthorne I was surprised they were serving... More 

Was this review helpful? Yes 1
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. The hotel does not advertise that we have airconditioning but we are considering this as an option with future renovation plans. I am sorry that the experience that the... More 

Auckland Region, New Zealand
Top Contributor
227 reviews 227 reviews
44 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a wonderful location in front of the beach.Some rooms do not have a sea view - ask for the Waitangi block which looks out to sea. The room was clean and bathroom was modern.Nice natural pool complex with rocks and palms. New attractive blue sun umbrellas and loungers on the grass around the pool.Staff at reception... More 

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Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. I am sorry that the experience that you had in our food and beverage outlets was not up to our normal standards. I hope that you enjoyed the rest of your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms... More 

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