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PARKROYAL Melbourne Airport

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Arrival Drive, Melbourne Airport, Tullamarine, Victoria 3045, Australia
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1 room 1 guest
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PARKROYAL Melbourne Airport
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1,321 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
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    (1321)
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There are newer reviews for PARKROYAL Melbourne Airport
See the most recent reviews
Suva, Fiji
1 review
5 of 5 stars Reviewed October 26, 2014

The hotel is ideally placed for people who have to wait for a day or two to use the Airport. I loved my stay there having to stay a day after I arrived, waiting for the transport to Geelong, and also waiting to come back home. I only wish there were regular organised trips to shopping centres.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Apenisa R, Thank you for taking the time to write about your PARKROYAL experience. We aim to take the hassle out of flying and am pleased that you enjoyed your stay. We appreciate all feedback from our guests, which allows us to improve our services and have taken your comments on board. We look forward to welcoming you back... More 

Melbourne, Australia
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed October 25, 2014 via mobile

For the price I was expecting a bit more than just convenience. What I got was very disappointing indeed. Tired old room, the television wouldn't work, the sheets were threadbare and the bottom sheet had a huge hole in it. The room was booked for two, but there was only one robe etc. etc. This hotel relies on it's convenience.... More 

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Blakemanny, Thank you for your review. It is through continuous feedback, from guests such as yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Rest assured that your comments have been passed on to the relevant managers to review. I hope to have the opportunity to... More 

Melbourne
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed October 24, 2014

The rooms smelt stale and not fresh even though the bedding was clean car parking was inconvent and the bathroom leaked to the people down stairs Overall it was run down and very out dated for such a big hotel

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Karen S, Thank you for taking the time to share your feedback, following your most recent stay. I was disappointed to read of your experience, which I have passed on to the relevant managers to action. Please accept my apologies that we did not exceed your expectations on this occasion. However, I was pleased that our Duty Manager was... More 

Melbourne, Australia
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 21, 2014 via mobile

Decided to stay here overnight due to early morning flight, so convenient and so glad we did. Check in was a breeze, room was spacious and view back to Melbourne city. Bed was comfortable and the room was very clean. Some may say a bit expensive but I thought well worth it for the convenience and the room.

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Nunawad, Thank you for your review of your recent experience at our hotel. It is fantastic to hear you enjoyed your room and efficient check in during your stay. We look forward to welcoming you back to the hotel soon. Kind Regards Craig Syphers More 

Yallingup, Australia
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 20, 2014

When visiting Melbourne, I often stay at the Park Royal on arrival and the night before departure. It is clean, spacious, comfortable and the staff are very helpful. Being able to walk your luggage across the walkway to and from the airport is great. Room service, the restaurant and bar are all very good. Beds are very comfortable and being... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear KerryM21, Thank you for your review. We are pleased to hear you enjoy your stay each time you visit our hotel and thank you for your comments about our staff, room service and restaurant and bar. It is fantastic you often stay at the hotel and we look forward to welcoming you back to the hotel on your next... More 

Melbourne Australia
Level Contributor
120 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed October 20, 2014

I went to book about 3 months before we went here. We usually go elsewhere but because of our early start (4.30am) staying here was a must. I have stayed here previously twice when it was the Hilton with runway views. This time I didn't care, the cheapest rooms facing the back were fine by me. They have a price... More 

Was this review helpful? Yes 1
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear optionalextras, Thank you for your review from your most recent stay with us. Your feedback is invaluable and I will ensure that the specific points mentioned are addressed with the relevant departments. We look forward to the opportunity of welcoming you back at the hotel again soon. Regards Craig Syphers More 

Canberra, Australia
1 review
4 of 5 stars Reviewed October 20, 2014

Hotel is modern, clean and spacious, as is the room. The big window gives a nice view of the airport and the arriving and leaving air planes. The rooms are soundproof, so you don't hear them! A visit to the spa with (small) pool and sauna make this a very comfortable stay over if your (connecting) leaves the following morning.... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Simone D, Thank you for your review and your comments on the hotel and accommodation room. We are glad to hear you had a comfortable stay and hope to welcome you back to the hotel soon. Regards Craig Syphers More 

Melbourne
1 review
5 of 5 stars Reviewed October 20, 2014

Second time staying at the PARKROYAL Melbourne. Can not fault this hotel on anything. Friendly staff, fast and easy checkout. Convenient if you are catching an early flight as its only a few meters from the airport, you can literally roll out of bed and get to the airport in less than 5 mins.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Mia R, We are delighted to hear you enjoyed your second stay at the hotel and thank you for positive comments about your stay. I look forward to seeing you back at the hotel soon. Regards Craig Syphers More 

Perth, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 19, 2014

We had fabulous and friendly service at check in and loved the room, including the towels, bathrobes and other amenities. Room service allowed us to order special menu from restaurant. EXCELLENT FOOD. We were so impressed. Nothing was too much trouble. We had a top floor room with a great view of the runway. It was so windy that the... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Voteoften, Thank you for your review following your recent stay. We appreciate your feedback and it is fantastic to hear you enjoyed many aspects during your stay including the service from our staff, your room and its amenities. We will ensure we pass on your excellent comments about our food to our chef. Thank you once again and we... More 

Sydney, Australia
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed October 19, 2014

Stayed with my toddler and a friend for one night. Super convenient - off the plane and into the room within 20 minutes. The room was VERY expensive for what we got though. We ordered room service and the roast chicken portion was TINY, I am not a big eater at all but I was still hungry afterwards! For over... More 

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Kristin F, Thank you for your review. We appreciate your feedback and have taken on board your comments. There were some parts of your stay that met your expectations and we hope that we have a chance to rectify the other points should you choose to stay with us again. Regards Craig Syphers More 

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