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PARKROYAL Melbourne Airport

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Arrival Drive, Melbourne Airport, Tullamarine, Victoria 3045, Australia
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PARKROYAL Melbourne Airport
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1,216 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

stayed here many times ,my flight always reaches at night,very quick check in and express check out facility available,good breakfast available in the restaurant,polite and attentive staff both at the reception and restaurant.

Was this review helpful? Yes 1
Melbourne
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I recently spent one night at the Park royal Hotel. We were leaving for overseas on a very early flight next morning. The hotel is in a great position. Easy to walk directly into the airport. But I was surprised to see how run down this hotel is. The carpets in the corridors were stained and looked... More 

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Bury St. Edmunds, United Kingdom
Level Contributor
215 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent one night here after a very long flight from London. The location is good - just across the road from arrivals. We were made very welcome and given a spacious, comfortable and well equipped room. Despite overlooking the planes, we heard no noise and slept very well. The whole hotel had a feeling of calm and space.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Barbara W, Thank you for taking the time to share your experience. I am delighted that you were able to take advantage of our convenient location with only a short 5 minutes walk from the Melbourne Airport. Your positive mentions of our welcoming service, well-appointed and comfortable rooms are most certainly appreciated. Thank you again Barbara W. The team... More 

Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived at the Parkroyal quite late after an overseas holiday, and the staff were friendly and attentive. We were upgraded for free as well, which was a nice bonus. Room was spacious and quiet, and the bed extremely comfortable. It was so easy to be able to walk straight over into the hotel without having to worry about finding... More 

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Edinburgh, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Arrived late evening at airport to connect to a flight early the next day. Park Royal was basically the only choice to catch up with some sleep before a long journey the following day.Fabulous hotel but pricey.Efficient staff. very clean and surprisingly quiet. Hotel had all facilities expected from a quality hotel, however I would be gobsmacked if it was... More 

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Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear rsshields, Thank you for your feedback. I am pleased to hear that you found the hotel fabulous and that you enjoyed our in-house recreational facilities – gym, swimming pool and spa. Your fabulous comments regarding our efficient service and quality clean room will certainly be passed onto the team. I look forward to welcoming you back to the PARKROYAL... More 

1 review
1 of 5 stars Reviewed 2 days ago NEW

Terrible service. Qantas had booked is 3 rooms after our flight out of Launceston was cancelled and we re routed through Hobart to make our o/s flight the next day. Hotel had cancelled our rooms stating under advice from Qantas. A quick call to Qantas proved this incorrect. Have never received such rude service from hotel staff.

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Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I hate the stress of getting my family to the airport for an early morning flight. It's much better to book a family room at the Parkroyal, enjoy a lovely meal in the restaurant & get to the airport via a three minute walk & without the stress. Of course it costs money but nowdays we just factor this in... More 

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Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear Broadsabroad2015, Thank you for sharing your review. Our spacious family rooms are designed and configured for this exact purpose, so I am delighted to hear that we were able to contribute to a great start of your holiday without stress. Thank you again and I look forward to welcoming you and family back on your next holiday. Kind Regards,... More 

Melbourne
5 of 5 stars Reviewed 2 days ago NEW

Convenience and proximity to the airport for an early flight took all the stress out of travelling. Excellent service , with a room upgrade on the day for just $20 extra was great. The beds are perfect.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear V2655XYdavidp, Thank you for taking your time to share your experience. Our convenient location certainly aims to take the stress out of flying. Our team here take great pride in providing excellent guest services and it appears that we were able to achieve this goal through your positive experience. The team and I look forward to welcoming you back... More 

Alice Springs, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here many times when coming and going from Melbourne. Its location can not be beat. Its prices can be though and i sometimes find myself ataying at the nearby Holiday Inn aimply because of the excessive price of staying at the Parkroyal. The bar is a nice area to relax and the staff are always nice. I will stay... More 

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Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear mickdc80, Thank you for sharing your review and welcome back. Our prime location is most definitely one of our key highlights for many business and leisure travellers alike. I was also pleased that you enjoyed the service and atmosphere of Airo Restaurant. We do offer great rates for Early Bird and Advance Purchase packages and I would like to... More 

Australia
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Airport hotels tend to be a bit dearer than most but the convenience sometimes is worth it. We've stayed here a few times and generally have been quite satisfied however a couple of the rooms need some repair work, particularly on the tracking mechanisms for the wind-down blinds. We had a situation recently where the GM intervened to resolve a... More 

Was this review helpful? Yes
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this review

Dear eatwellhavefun, Welcome back to the PARKROYAL Melbourne Airport. I am disappointed that your recent stay did not live up to your expectation. Our Engineering and Housekeeping teams conduct regular preventative maintenance schedules to maintain the usual high standards of our products and services. Rest assured that I have passed on your feedback to relevant managers for actioning. Thank you... More 

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