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Japanese Mountain Retreat Mineral Springs & Spa

14 Mountain Crescent, Montrose, Victoria 3765, Australia
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98 Reviews from our TripAdvisor Community

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Doncaster, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

I came here on my own for a bit of relaxation and was blown away by the stunning property and its pristine appearance. The owners and staff were wonderful and made me feel exceptionally welcome. I had a gorgeous view of the blue lagoon from my room and it was just lovely to watch the birdlife. I enjoyed the Roman... More 

Helpful?
Thank Merena S
Melbourne, Australia
1 review
5 of 5 stars Reviewed December 29, 2015

My wife was kind to offer me this as a birthday gift and it was amazing. Mineral springs, massage, excellent food and great accom - all of this just a short drive from the city. We also toured the new Marrakesh spa which is incredible in its detail and a credit to its creators - we have penned to do... More 

Helpful?
Thank dnehme000004
Melbourne, Australia
2 reviews
5 of 5 stars Reviewed November 15, 2015

My Husband and I attended the Resort for our Honeymoon in November 2015. We were warmly greeted and were shown through our Resort where no expense had been spared. The surrounding gardens were romantic, calming and beautiful. The inside of the Accommodation was amazing, huge comfortable bed, deep spa and wonderful shower, excellent kitchen facilities and a relaxing lounge area... More 

Helpful?
Thank holliejade2015
Melbourne, Australia
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed August 29, 2015 via mobile

We stayed here for 2nights in the Balinese villa. This was our 2nd stay and it topped the previous one. The service from when we arrived till departure was of a very high standard. It's a very boutique place so you feel like you are the only ones here. The addition of spa Marrakech is the amazing, we had treatments... More 

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Thank DrFooDee
Melbourne, Australia
1 review
5 of 5 stars Reviewed August 3, 2015

On entering this property you are fully aware of its capabilities to transport to you to a place like no where else in Victoria. I was booked in for the Oriental Hamman itual in the amazing Golden room.I relaxed in the Spa de Marrakech sipping Moroccan Mint tea in the quiet Casablanca Lounge with great anticipation of a massage, given... More 

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Thank lorainned24
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 25, 2015

Me and my boyfriend stayed in the kyoto suite and loved the bathroom. The spa bath and shower were a joy to use and we loved the little window looking into our japanese garden. It was so serene, we actually felt in we were in Japan. Our bed was very comfortable and we enjoyed lounging on the deck overlooking the... More 

Helpful?
3 Thank Charmaine B
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 5, 2015 via mobile

ThIs place is shifty. Once they book out they raise their prices 100 fold and put booked for the next few days. If you call them they offer you a normal rate as a discount and say it's available at a tenth of the price. This is an ACCC Dream if someone wishes to complain. I've stayed there many times.... More 

Helpful?
4 Thank Albert2225
Deborah Q, Manager at Japanese Mountain Retreat Mineral Springs & Spa, responded to this review

Dear Albert, Thank you for taking the time to provide a review after your recent stay with us. It is disappointing to read that after so many good visits, we were not able to meet your expectations on this occasion. We are always open to assist and clarify your questions to ensure no confusion and avoid such reviews. To clarify... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015 via mobile

The stay in the Balinese villa was absolutely divine. From the greeting upon arrival, to the Roman baths and spa treatments, the experience at this hidden gem will not be soon forgotten. Highly recommend this retreat for that special occasion.

Helpful?
1 Thank AmyGregory5
Melbourne, Australia
1 review
5 of 5 stars Reviewed June 22, 2015

Me and my wife were here over the weekend and we had a blast! Thank you again to the team for taking care of us :). The Yumcha lunch was good and it was our first time in the mineral springs. We really had a great time and definitely looking forward to our next visit! We would really love to... More 

Helpful?
Thank Benjamin C
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 20, 2015

We visited the Japanese Mountain Retreat for our anniversary. We had booked in for 2:00pm expecting lunch. We were instructed that we would receive a massage first. Although my masseuse was quite good, my husband's would not stop talking. Far from relaxing. We were then told to dress and be ready to be taken for lunch. We had to wait... More 

Helpful?
Thank Michele W
Deborah Q, Manager at Japanese Mountain Retreat Mineral Springs & Spa, responded to this review

Dear Michelle, Congratulations on your anniversary and please except our sincere apology for an experience you felt was disjointed. Our guests on arrival are greeted by our front reception team and we encourage any feedback or thoughts so do feel like you can flag any issues during your time with us before it's to late. We have had guests from... More 

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