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Peppers Manor House

4.5 of 5 Kater Road, Sutton Forest, New South Wales 2577, Australia
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Peppers Manor House
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300 reviews from our community

Traveler rating
    104
    96
    54
    29
    17
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40
179
4
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Peppers Manor House
See the most recent reviews
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Staying one night with a TV and remote that does not work. Room 47, 1/11/14. Bronte, who is apparently the concierge exhibited the most appalling customer service I have ever experienced. Came to our room to change the battery remote, which didn't solve the issue. Then she shrugged and said there was nothing she could do and she actually turned... More

Was this review helpful? Yes 2
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Megan B, Thank you for your feedback regarding your recent stay at Peppers Manor House. While I appreciate the feedback regarding our 'beautiful place' I am very surprised and disappointed to hear about your service experience. We pride ourselves on our team providing fantastic service and really going the extra mile; you can see regular comments throughout our Tripadvisor... More

1 review
5 of 5 stars Reviewed 3 weeks ago

We have just returned home after three lovely days. My husband played a game of golf. We visited two wineries that we didn't even know about until information was given to us by Peppers in the Southern Highlands. The Manor House is also close to Berrima, Moss Vale and Bowral. Lovely walks on the large property and one day we... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Marlene M, I am so glad you enjoyed your stay with us here at Peppers Manor House. It sounds like you really experienced the best we have to offer in terms of service, dining and just a great environment to relax and rejuvenate. I hope to see you again soon! All the best, Jesse Kornoff General Manager More

Ballina, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a wonderful stay at Peppers Manor House. Service was excellent ,friendly and professional. Place and gardens lovely. Stayed in a garden wing room overlooking the beautiful grounds (booked through luxury escapes package) so was very happy with the room though do think the bathroom needs upgrading, looked old & worn compared to the rest of place. Had the degustation... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Gert57, Thank you for your feedback regarding your recent stay at Peppers Manor House. I am so glad you enjoyed the stay and experienced excellent service during your stay. I will pass your fantastic feedback regarding the dining experiences on to our kitchen team. It also sounds like you got out and about in our beautiful back yard here... More

Sydney
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

We had the wedding of our daughter held in the grounds of Peppers Manor House and the Reception at Katers Restaurant. In the year leading up to the Wedding ,the assistance we were given by the Wedding Co-ordinator was faultless. Carrie Blunt always answered our queries in a timely and helpful manner. When it came to the Wedding day the... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Susie777777, Thank you for your fantastic feedback regarding the wedding of your daughter here at Peppers Manor House. To be chosen as the venue to celebrate such an important occasion is something that we do not take lightly. It was a beautiful day and I am so glad that you I am so glad that your everyone enjoyed the... More

Newcastle, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

Staff very friendly Rooms need updating - very old tweed looking where a small paint job would help it. Room floor was wet with mouldy smell but not too bad. Room service prompt & friendly. Afternoon tea was lovely & highly recommended. Dinner at restaurant - degustation menu was nice but just above average.

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Glen M, Thank you so much for your feedback regarding your recent stay. I am so glad that our staff took great care of you and that you enjoyed your room service and high teas while staying with us. I have passed on your feedback regarding wet carpet to our Executive Housekeeper to review with her team; on occasion... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 10, 2014

We stayed for 3 nights on a luxury escapes package and were very disappointed with the hillside room we were initially placed in. The outside stairs were derelict and dangerous, and even the sign warning that they were slippery was mouldy. The room was tiny, had a dank mouldy smell, and did not have other facilities specifically described in the... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Georgia O, Thank you for your feedback regarding your recent stay. I appreciate the feedback regarding your room and can confirm we are installing sub-floor ventilation into the Hillside rooms over the next two weeks which will eliminate the damp smells you experienced during the wild weather we had last week. I am so glad that the team could... More

London
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed October 9, 2014

We stayed for a long weekend using a luxury escapes voucher from our parents. I booked and whilst speaking to Rebecca I asked her were there any other costs involved? She stated only the difference of the degustation. I was quite clear when asking as we didn't want to be out of pocket in the end. Then as my husband... More

Was this review helpful? Yes 2
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello margs83, Thank you for your feedback regarding your recent stay. According to the terms of your travel agent's voucher, which are noted clearly on the voucher itself, there is a surcharge for Saturday night stays. When you spoke with Rebecca you requested a change in stay dates which she happily arranged for you. During this conversation she confirmed there... More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2014

This is an elegant and historic house converted into a boutique and classic accommodation. Perfect venue to chill out, for a romantic getaway, classy conference, or wedding. Beautiful grounds, antique decor, great staff. We stayed in the main house, in the Elizabeth Broughton suite. So beautiful, with a sun room, study room, dining and lounge, huge spa bath and bathroom,... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello pandafamily, Thank you for your fantastic feedback. I am so glad you enjoyed all aspects of your stay and look forward to welcoming you back soon! All the best, Jesse Kornoff General Manager More

Sydney, Australia
Top Contributor
132 reviews 132 reviews
52 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed October 4, 2014

We spent 2 nights here in a Hillside deluxe room. We arrived at 8-30pm and checked in - the girl checking us in, apart from telling us that breakfast was included, told us nothing about the facilities and just gave us directions where to go and park and where our room was. This hotel is spread out and a map... More

Was this review helpful? Yes 1
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Go55, Thank you for your feedback regarding your recent stay at Peppers Manor House. I appreciate the constructive nature of your feedback. I have followed up your check in feedback; our normal procedure is to personally show guests the different facilities around the main house and to provide a map of the site to guest. I apologize this did... More

Sydney, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 30, 2014

My wife and I stayed for three nights on a Luxury Escapes package having last stayed at the Manor House almost 30 years ago. The house and estate is lovely, staff are friendly and helpful and the food in the restaurant is excellent. Peppers is central to a lot of attractions in the Southern Highlands. In spring, lots of gardens... More

Was this review helpful? Yes 1
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Ermil-Thea, I am so happy to hear you had a fantastic time during your recent stay with us at Peppers Manor House. In particular I am proud my team provided such great service and dining experiences in Katers. I love your photos! Our team looks forward to welcoming you back again to Peppers Manor House though I do hope... More

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Additional Information about Peppers Manor House

Address: Kater Road, Sutton Forest, New South Wales 2577, Australia
Phone Number:
Location: Australia > New South Wales > Sutton Forest
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Peppers Manor House 4.5*
Number of rooms: 43
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Also Known As:
Peppers Manor House Hotel Sutton Forest
Peppers Manor Hotel

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