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Peppers Manor House

4.5 of 5 Kater Road, Sutton Forest, New South Wales 2577, Australia
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285 reviews from our community

Traveler rating
    98
    91
    51
    28
    17
See reviews for
38
170
4
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 1 week ago

We stayed for 3 nights on a luxury escapes package and were very disappointed with the hillside room we were initially placed in. The outside stairs were derelict and dangerous, and even the sign warning that they were slippery was mouldy. The room was tiny, had a dank mouldy smell, and did not have other facilities specifically described in the... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Georgia O, Thank you for your feedback regarding your recent stay. I appreciate the feedback regarding your room and can confirm we are installing sub-floor ventilation into the Hillside rooms over the next two weeks which will eliminate the damp smells you experienced during the wild weather we had last week. I am so glad that the team could... More

London
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed for a long weekend using a luxury escapes voucher from our parents. I booked and whilst speaking to Rebecca I asked her were there any other costs involved? She stated only the difference of the degustation. I was quite clear when asking as we didn't want to be out of pocket in the end. Then as my husband... More

Was this review helpful? Yes 1
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello margs83, Thank you for your feedback regarding your recent stay. According to the terms of your travel agent's voucher, which are noted clearly on the voucher itself, there is a surcharge for Saturday night stays. When you spoke with Rebecca you requested a change in stay dates which she happily arranged for you. During this conversation she confirmed there... More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an elegant and historic house converted into a boutique and classic accommodation. Perfect venue to chill out, for a romantic getaway, classy conference, or wedding. Beautiful grounds, antique decor, great staff. We stayed in the main house, in the Elizabeth Broughton suite. So beautiful, with a sun room, study room, dining and lounge, huge spa bath and bathroom,... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello pandafamily, Thank you for your fantastic feedback. I am so glad you enjoyed all aspects of your stay and look forward to welcoming you back soon! All the best, Jesse Kornoff General Manager More

Sydney, Australia
Top Contributor
133 reviews 133 reviews
52 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent 2 nights here in a Hillside deluxe room. We arrived at 8-30pm and checked in - the girl checking us in, apart from telling us that breakfast was included, told us nothing about the facilities and just gave us directions where to go and park and where our room was. This hotel is spread out and a map... More

Was this review helpful? Yes 1
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Go55, Thank you for your feedback regarding your recent stay at Peppers Manor House. I appreciate the constructive nature of your feedback. I have followed up your check in feedback; our normal procedure is to personally show guests the different facilities around the main house and to provide a map of the site to guest. I apologize this did... More

Sydney, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed for three nights on a Luxury Escapes package having last stayed at the Manor House almost 30 years ago. The house and estate is lovely, staff are friendly and helpful and the food in the restaurant is excellent. Peppers is central to a lot of attractions in the Southern Highlands. In spring, lots of gardens... More

Was this review helpful? Yes 1
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Ermil-Thea, I am so happy to hear you had a fantastic time during your recent stay with us at Peppers Manor House. In particular I am proud my team provided such great service and dining experiences in Katers. I love your photos! Our team looks forward to welcoming you back again to Peppers Manor House though I do hope... More

gosford
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Accommodation was excellent - stayed in one of the rooms on the hillside. very quiet and peaceful. A train did go by every now and then but did not really notice it. had the degustation menu on one of the nights. $109 a head. just ordered our own bottle of wine to go with the meal at around $40. the... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello josierenee, Thank you for your feedback regarding your recent stay at Peppers Manor House and your dinner in Katers. I am so glad you enjoyed the accommodation and your meal. I look forward to welcoming you back to Peppers Manor House. Regards, Jesse Kornoff General Manager More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 3 weeks ago

Peppers Manor House didn't disappoint. In fact we thought the dining experience had been enhanced by what was on offer. The 5 course degustation dinner was on a par with that experienced two days earlier at the SMH Good Food Guide's 2 Chef's Hats rated restaurant "Biota" in Bowral. Afternoon Devonshire Tea, either in the courtyard or one of the... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello 43Curious, Thank you for your recent feedback about your stay at Peppers Manor House and your dinner in Katers. To say our dinner was as good as Biota Dining is fine praise indeed. I will follow up your feedback regarding music with our Restaurant Manager as it sounds like our normal music mix was not being played - I... More

Sydney, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here on a three-day Luxury Escape. Contrary to some of the reviews we read recently, our room (in the Garden Wing) was in good condition, of generous size with a great view. All the elements of the Luxury Escape were honoured without any problems - afternoon High Tea, a round of Golf (terrific course) and a discount towards... More

Was this review helpful? Yes
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello anthony c, Thank you for your feedback regarding your recent stay here at Peppers Manor House. I am so glad you enjoyed your stay and everything you did in the area. I look forward to welcoming you back to Peppers Manor House again in the future. Regards, Jesse Kornoff General Manager More

Sydney, Australia
Top Contributor
80 reviews 80 reviews
27 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed September 15, 2014

Stayed here last Saturday night. First impressions were great - long winding driveway through a green hillside. The reception looked the part, with adjoining rooms with fireplaces and animal heads mounted in appropriate animal head locations. However as an end to end experience, I have to say it doesn't deliver what you'd expect from a Peppers establishment. Each point below... More

Was this review helpful? Yes 1
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello glinkot, Thank you for your feedback regarding your recent stay at Peppers Manor House. I am glad that you enjoyed our staff service, the beautiful grounds and public lounge areas. I am sorry to hear that you decided not to join us for our Tony Bilson Degustation Dinner - to have a celebrity chef of his calibre work with... More

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 14, 2014

The room was very small and the room service appalling, no replacement coffee or sugar ., bins not emptied fowels not replaced. GAS HEATERS DID NOT WORK FOR 2 OF THE 3 NIGHTS. We used Luxury Escapes in Kalbarri WA and that facility's en suite was bigger than the entire room at Peppers. We paid the same amount but we... More

Was this review helpful? Yes 1
Jesse K, General Manager at Peppers Manor House, responded to this review

Hello Geoff C, Thanks for your feedback regarding your recent stay at Peppers Manor House. I have addressed your housekeeping and maintenance comments at our Department Head meeting this week and can assure you this is not the regular standard of housekeeping here at Peppers. I acknowledge your feedback regarding HD channels; we are in the process of installing a... More

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Additional Information about Peppers Manor House

Address: Kater Road, Sutton Forest, New South Wales 2577, Australia
Phone Number:
Location: Australia > New South Wales > Sutton Forest
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Peppers Manor House 4.5*
Number of rooms: 43
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Also Known As:
Peppers Manor House Hotel Sutton Forest
Peppers Manor Hotel

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