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All 3 Stevenson Ranch hotels

Extended Stay America - Los Angeles - Valencia

2.5 of 5 Hotel   |   24940 West Pico Canyon Road, Stevenson Ranch, Santa Clarita, CA 91381
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Ranked #3 of 3 Hotels in Stevenson Ranch
A recent review
3 of 5 stars Reviewed July 22, 2014
TheBippi Los Angeles, California
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72 reviews from our community

Traveler rating
    30
    11
    6
    12
    13
See reviews for
23
7
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Top Contributor
67 reviews 67 reviews
5 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

What a dive this is a fifteen year old hotel that looks like it's never been touched. We stayed in two different rooms on a weekend and both were terrible. First room walk into a backed up kitchenette sink and yellow stains on the bed sheets. We waited thirty minutes for the desk person to address our problem, finally he... More 

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2 reviews
1 of 5 stars Reviewed January 2, 2015

Poorly maintained property-to put it mildly. everything was dirty, stained and/or thread bare. Closet shelf was broken and we had to repair it. Roomed reeked of rancid cooking smells. Surfaces were dirty-cupboards, handles, lt switches, frig (inside and out), stove vent and back splash were not cleaned of cooking oils/splatters, no drain covers in either sink. Dirt under rims of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that your room had such severe cleanliness and maintenance issues during your stay with us. I will be working diligently with our housekeeping staff to review our inspection standards to ensure that your experience is not repeated. As well, I do apologize that our... More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 1, 2015

We checked in around 9pm, which is the time I listed on the online reservation, and got to my room to find a kitchenette with no dishes of any kind. I needed to take some medication and there were no glasses/cups anywhere in the room. I had requested a ground room floor as my husband is handicapped. All were gone... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed that we did not properly communicate our dish delivery service upon check-in. Please accept my apology. We do offer dishware and utensils upon request, and we will deliver them to your room. To prevent this from happening again, my team and I are going to discuss your... More 

Santa Maria, California
1 review
2 of 5 stars Reviewed December 31, 2014

Hotel is very run down and in need of updating. Elevator was broken and had to walk up 3 flights of stairs. No rooms were ready when we arrived at 5:00 pm. Hallway smelled of smoke. Bathroom faucet leaked. Abandoned car with smashed window in parking lot just outside of lobby. Not worth the price. Spend just $20 more and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize that our elevator was not working. As this hotel’s manager, I can assure you that I have had our maintenance engineer resolve this issue. As well, I am so sorry that the hallway had a smoke odor and that your bathroom faucet leaked. I will be working with... More 

Stevenson Ranch
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 17, 2014

Will NOT visit this place no more. Not a good place to recommend to friends for short vacation. You need to put a breakfast ROOM and not the go N get kind of food service. I found a stain in my bed sheet and it looks like a **** dried and gross!!

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for your recent review of your stay. I am so disheartened to read that your sheets had a stain. Please know that I will be working directly with my housekeeping staff to review our cleanliness and inspection procedures to ensure that your experience is not repeated. As well, I am sorry to read that our grab-and-go breakfast did... More 

Los Angeles, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 22, 2014

First and foremost I would like to commend Edna at the front desk for being very nice & doing her best to run the front desk. That's there the review ends as far as positives. While being a big name hotelier, this location was very SLUM like once you stepped inside it's doors. The front desk was in huge disarray... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 22, 2014

Smoke reeking rooms, non functioning amenities, screwed up billing and apathetic staff. Manager should be fired. The lack of communication between staff caused us two days of headaches. Desk jockey just wanted me to leave even though the bill was wrong and I had to demand a manager. What a zoo.

Was this review helpful? Yes 2
Los Angeles, California
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 1, 2014

After staying at the Extended Stay for nearly 2 months I observed a lot of pros and cons. PROS: * Great location * Affordable * Pet friendly (pet owners pick up after your pets you lazy F***s! - you mess it up for responsible dog owners!!!) * Laundry on site CONS: * No frills hotel * The staff work really... More 

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 30, 2014

Latest reviews of this hotel are 100% accurate. The entire third floor reeks of cigarette smoke - to the point I had to hold my breathe walking down the halls. Garbage in the kitchen area of the room was completely full of food and beer bottles left over from the previous guests. Coffee maker had a used coffee packet inside... More 

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are so disappointed that you did not enjoy your stay. Please accept my apology. We will be working with our housekeeping staff on a new cleaning procedure to ensure that every room is meeting our standards. Your feedback is very important to us,... More 

Old Hickory, Tennessee
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 21, 2014

I came to CA for my brother's wedding along with my parents, sister and nephew from AZ and the bride's mother and 3 grandsons from TX - a total of five rooms were booked. We knew that our expectation of a nice hotel in Valencia was inaccurate when we pulled up and saw the dead landscaping, and dog urine stains... More 

Was this review helpful? Yes 6
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Additional Information about Extended Stay America - Los Angeles - Valencia

Address: 24940 West Pico Canyon Road, Stevenson Ranch, Santa Clarita, CA 91381
Phone Number:
Location: United States > California > Santa Clarita > Stevenson Ranch
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Valencia 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles - Valencia Hotel Stevenson Ranch
Stevenson Ranch Extended Stay
Extended Stay Stevenson Ranch

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