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All 3 Stevenson Ranch hotels

Extended Stay America - Los Angeles - Valencia

2.5 of 5 Hotel   |   24940 West Pico Canyon Road, Stevenson Ranch, Santa Clarita, CA 91381
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Extended Stay America - Los Angeles - Valencia
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Ranked #3 of 3 Hotels in Stevenson Ranch
A recent review
3 of 5 stars Reviewed July 22, 2014
TheBippi Los Angeles, California
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68 reviews from our community

Traveler rating
    30
    11
    6
    10
    11
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22
6
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Stevenson Ranch
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 17, 2014

Will NOT visit this place no more. Not a good place to recommend to friends for short vacation. You need to put a breakfast ROOM and not the go N get kind of food service. I found a stain in my bed sheet and it looks like a **** dried and gross!!

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for your recent review of your stay. I am so disheartened to read that your sheets had a stain. Please know that I will be working directly with my housekeeping staff to review our cleanliness and inspection procedures to ensure that your experience is not repeated. As well, I am sorry to read that our grab-and-go breakfast did... More 

Los Angeles, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 22, 2014

First and foremost I would like to commend Edna at the front desk for being very nice & doing her best to run the front desk. That's there the review ends as far as positives. While being a big name hotelier, this location was very SLUM like once you stepped inside it's doors. The front desk was in huge disarray... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 22, 2014

Smoke reeking rooms, non functioning amenities, screwed up billing and apathetic staff. Manager should be fired. The lack of communication between staff caused us two days of headaches. Desk jockey just wanted me to leave even though the bill was wrong and I had to demand a manager. What a zoo.

Was this review helpful? Yes 2
Los Angeles, California
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 1, 2014

After staying at the Extended Stay for nearly 2 months I observed a lot of pros and cons. PROS: * Great location * Affordable * Pet friendly (pet owners pick up after your pets you lazy F***s! - you mess it up for responsible dog owners!!!) * Laundry on site CONS: * No frills hotel * The staff work really... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 30, 2014

Latest reviews of this hotel are 100% accurate. The entire third floor reeks of cigarette smoke - to the point I had to hold my breathe walking down the halls. Garbage in the kitchen area of the room was completely full of food and beer bottles left over from the previous guests. Coffee maker had a used coffee packet inside... More 

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are so disappointed that you did not enjoy your stay. Please accept my apology. We will be working with our housekeeping staff on a new cleaning procedure to ensure that every room is meeting our standards. Your feedback is very important to us,... More 

Old Hickory, Tennessee
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 21, 2014

I came to CA for my brother's wedding along with my parents, sister and nephew from AZ and the bride's mother and 3 grandsons from TX - a total of five rooms were booked. We knew that our expectation of a nice hotel in Valencia was inaccurate when we pulled up and saw the dead landscaping, and dog urine stains... More 

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 23, 2014 via mobile

I booked a room for two nights,was called during my first day there(while at a theme park) and told that I was supposed to be checked out already and why was my stuff still in the room? I told the front desk girl I had booked online through another party for two nights and she tells me I need to... More 

Was this review helpful? Yes 2
Santa Clarita, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2014

My boyfriend paid to stay here for one month. Long story short, he had to check out early, and even asked the manager Jackie, to see if that was ok. She assured him that they would refund his money for the days he wouldn't be there. That was in February. It's May. Still hasn't received his money, and still having... More 

Was this review helpful? Yes 3
Phoenix, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2014

When we arrived to the hotel at 3pm, the front desk attendant was "brand new" as the Manager explained to us and then left, leaving us with the new front desk attendant to fill out necessary paperwork for us to check-in. The process was slow. Very s-lo-w and I couldn't believe the Manager would just leave her attendant like that... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not enjoy your stay with us. I am sorry that it took so long for you to get checked in and that the housekeeping staff was still in your room when you arrived. As well, I apologize that... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 26, 2014 via mobile

Would not recommend to my friends and I would not stay there again myself. There was no discount applied to my bill even though one was promised and the room I booked was not available. The garbage in the kitchen was full at check in and they were rude during check out.

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Los Angeles - Valencia, responded to this review

I appreciate you taking the time to write a review of our hotel. I am sorry to hear that the room you booked was not available when you arrived. As well, I apologize that your garbage was full upon arrival and that our staff did not attend to your needs in a professional manner. I will be meeting with our... More 

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Additional Information about Extended Stay America - Los Angeles - Valencia

Address: 24940 West Pico Canyon Road, Stevenson Ranch, Santa Clarita, CA 91381
Phone Number:
Location: United States > California > Santa Clarita > Stevenson Ranch
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Valencia 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles - Valencia Hotel Stevenson Ranch
Stevenson Ranch Extended Stay
Extended Stay Stevenson Ranch

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