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Extended Stay America - Los Angeles - Valencia

2.5 of 5
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24940 West Pico Canyon Road, Stevenson Ranch, Santa Clarita, CA 91381
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1 room 1 guest
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Extended Stay America - Los Angeles - Valencia
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82 Reviews from our TripAdvisor Community

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Traveler rating
    32
    13
    7
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    16
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27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Laguna Beach, California
1 review
5 of 5 stars Reviewed 1 week ago

This is a very nice Extended Stay America with very friendly and personable staff including Michael, Brian and Devon! Also very nice grounds and walking area for my dog. Great location as well in walking distance to much!

Was this review helpful? Yes
New York City, New York
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Room not clean. Water dripping from bathtub. Told management. They did nothing. Filled up bathtub overnight with this wasted water. Bathroom sink backed up. Housekeeping on a daily basis not provided.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for providing us with details about your stay. I was disheartened to read about the maintenance issues you experienced. Please accept our most sincere apologies. I met with the staff, and we will go over procedures for plumbing issues to ensure that your situation is not repeated. Regarding housekeeping, we provide housekeeping services to guests staying eight or... More 

Travelers are raving about these Stevenson Ranch hotels

1 review
4 of 5 stars Reviewed July 25, 2015

Room and facilities like the shower, fridge, and kitchen area were all clean. TV was a great size too. The area was nice although we didn't really explore it, it was a good location for the people that are looking for out of city hustle-and-bustle. It is 30 minutes from Hollywood and from Santa Monica Pier. The staff were friendly... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased that our enjoyed all of our amenities as well as our convenient location. I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 18, 2015

As our drive went shorter than normal called for an early ck in. Was informed we could but it would be a room with " two beds" as our room would "not" be ready for another 3 hour, (3pm)we accepted that. Upon arriving, it smelled badly, I thought possibly it was the cleaning solutions. While the process of checking is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the cleanliness and service issues you experienced during your visit is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be retraining our staff to ensure each guest has a clean and comfortable experience. I really appreciate you bringing... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 16, 2015 via mobile

We checked in and found out that hotwire had booked us in a smoking room. I'm pretty sure his name was Bryan.. but he was so nice. I did t even have to ask and he changed us, no problem. We had a quiet stay, slept I. So didn't get coffee, but they were gracious in giving us a late... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2015 via mobile

This is not just a feedback but also a testimony :) If I were to choose in all of hotels in the world,I will honestly go back to Extended Stay America Los Angeles-VALENCIA. The spot is so close to everything, restaurants, shopping, groceries, bus stops etc. The place is so nice, the room is clean, bed is so comfortable and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I truly appreciate your comments regarding our staff. I will share your feedback with them and make sure they are recognized for their outstanding job. Once more, thank you for posting your review. We look forward to having you visit with... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 3, 2015 via mobile

My boyfriends mother booked us a room for ONE NIGHT. We checked in yesterday Friday May 1st 2015 at around 8p.m. tired from driving all day. We were traveling for a family funeral. The place is extremely shady. Shady characters. Beer cans in the stairways. People roaming the halls. Garbage thrown in the hallway in front of people's rooms. Definitely... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

The feedback provided in your review is much appreciated. The situation you described regarding your room is unacceptable and I sincerely apologize for your experience. To make sure this doesn't happen again, I assure you that I have contacted our outside vendor to investigate the incident and I will be working closely with our housekeeping staff. Thank you very much... More 

San Jose, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 16, 2015

I start my review with the caveat that I my 2.5mo at Extended Stay came right after I spent 3mo in the Residence Inn right around the corner. I changed locations since at the time the Extended Stay rate was ~30% cheaper. I would say that you get what you pay for, but for the 30% cheaper I expected that... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our friendly staff and reasonable rates; however, we apologize about the maintenance incidents with your room. To uphold our company’s high standards, my team is diligently reviewing every item mentioned in your comments to prevent it from happening again. The staff... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 16, 2015 via mobile

Spring break, a time to relax and make memories with friends. That's what I thought was gonna happen, until I decided to book 3 nights at this trashy hotel. Right of the bat, there is no room service and promises are broken. The front desk is supposed to provide pots and pans to cook with, but when we asked they... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for cleanliness and maintenance issues that occurred during your experience with us. To prevent this from happening again, we will be diligently checking rooms prior to arrivals. I appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 8, 2015

We stayed here in a last minute decision with no vacancy in nearby hotels. The room was clean, bathroom was clean, nice large room with small kitchen area. Wasn't too impressed with small breakfast selection

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the appearance and cleanliness of the room; however, we apologize that our grab-and-go breakfast did not meet your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have... More 

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