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All 3 Stevenson Ranch hotels

Extended Stay America - Los Angeles - Valencia

2.5 of 5 Hotel   |   24940 West Pico Canyon Road, Stevenson Ranch, CA 91381
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Extended Stay America - Los Angeles - Valencia
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Ranked #3 of 3 hotels in Stevenson Ranch
A recent review
3 of 5 stars Reviewed July 22, 2014
TheBippi Los Angeles, California
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  • Reviews (67)
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67 people have reviewed this hotel

Traveler rating
    30
    11
    6
    9
    11
See reviews for
22
6
3
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Los Angeles, California
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 22, 2014

First and foremost I would like to commend Edna at the front desk for being very nice & doing her best to run the front desk. That's there the review ends as far as positives. While being a big name hotelier, this location was very SLUM like once you stepped inside it's doors. The front desk was in huge disarray... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2014

Smoke reeking rooms, non functioning amenities, screwed up billing and apathetic staff. Manager should be fired. The lack of communication between staff caused us two days of headaches. Desk jockey just wanted me to leave even though the bill was wrong and I had to demand a manager. What a zoo.

Was this review helpful? Yes 1
Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 1, 2014

After staying at the Extended Stay for nearly 2 months I observed a lot of pros and cons. PROS: * Great location * Affordable * Pet friendly (pet owners pick up after your pets you lazy F***s! - you mess it up for responsible dog owners!!!) * Laundry on site CONS: * No frills hotel * The staff work really... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 30, 2014

Latest reviews of this hotel are 100% accurate. The entire third floor reeks of cigarette smoke - to the point I had to hold my breathe walking down the halls. Garbage in the kitchen area of the room was completely full of food and beer bottles left over from the previous guests. Coffee maker had a used coffee packet inside... More

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are so disappointed that you did not enjoy your stay. Please accept my apology. We will be working with our housekeeping staff on a new cleaning procedure to ensure that every room is meeting our standards. Your feedback is very important to us,... More

Old Hickory, Tennessee
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 21, 2014

I came to CA for my brother's wedding along with my parents, sister and nephew from AZ and the bride's mother and 3 grandsons from TX - a total of five rooms were booked. We knew that our expectation of a nice hotel in Valencia was inaccurate when we pulled up and saw the dead landscaping, and dog urine stains... More

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 23, 2014 via mobile

I booked a room for two nights,was called during my first day there(while at a theme park) and told that I was supposed to be checked out already and why was my stuff still in the room? I told the front desk girl I had booked online through another party for two nights and she tells me I need to... More

Was this review helpful? Yes 2
Santa Clarita, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2014

My boyfriend paid to stay here for one month. Long story short, he had to check out early, and even asked the manager Jackie, to see if that was ok. She assured him that they would refund his money for the days he wouldn't be there. That was in February. It's May. Still hasn't received his money, and still having... More

Was this review helpful? Yes 3
Phoenix, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2014

When we arrived to the hotel at 3pm, the front desk attendant was "brand new" as the Manager explained to us and then left, leaving us with the new front desk attendant to fill out necessary paperwork for us to check-in. The process was slow. Very s-lo-w and I couldn't believe the Manager would just leave her attendant like that... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not enjoy your stay with us. I am sorry that it took so long for you to get checked in and that the housekeeping staff was still in your room when you arrived. As well, I apologize that... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 26, 2014 via mobile

Would not recommend to my friends and I would not stay there again myself. There was no discount applied to my bill even though one was promised and the room I booked was not available. The garbage in the kitchen was full at check in and they were rude during check out.

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Los Angeles - Valencia, responded to this review

I appreciate you taking the time to write a review of our hotel. I am sorry to hear that the room you booked was not available when you arrived. As well, I apologize that your garbage was full upon arrival and that our staff did not attend to your needs in a professional manner. I will be meeting with our... More

Denver, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 4, 2014

Kitchen floor sticky dirty/ food spills; bathroom floor, spots/ dirty; Tub scummy/hair residue. ALL towels dingy gray and stained. Toilet seat loose. Stained bed sheets. No pans in kitchen/noisy frig.

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Los Angeles - Valencia

Address: 24940 West Pico Canyon Road, Stevenson Ranch, CA 91381
Phone Number:
Location: United States > California > Stevenson Ranch
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Valencia 2.5*
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Also Known As:
Extended Stayamerica Los Angeles - Valencia Hotel Stevenson Ranch
Stevenson Ranch Extended Stay
Extended Stay Stevenson Ranch

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
104

Questions & Answers

Questions? Get answers from Extended Stay America - Los Angeles - Valencia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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