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Puerto Nuevo Baja Hotel & Villas

3.0 of 5
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Km. 44.5 Carretera Libre | Tijuana-Ensenada, Puerto Nuevo 22712, Mexico
Puerto Nuevo Baja Hotel & Villas
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154 reviews from our community

Traveler rating
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40
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is really cleans, no ac staff are really nice they need to invest on an elevator when your staying at the villas and you have to go with things is really tiring but over all really nice had a good time

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 1 night only(4-9-15) outside looks very nice but the rooms need desperate renovation. From the bathroom to the carpet to the ceiling fan. Also can't bring in your own beer or snacks for the kids. Kids were swimming in the indoor pool(the only cool thing about this place,heated) wife had little doritos bag for one of our... More 

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Henderson, Nevada
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 9, 2015

I use to come here all the time. My husband and I would come for their valentine's day specials. Since they have taken over the next door hotel, it has kinda gone down hill. We use to be able to rent out their condos. Now those aren't available. Those room had a living room, mini kitchen, upstairs was another bathroom... More 

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Javier U, General Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Hola Stephanie, Thank you for your preference and for all those great years you have stayed with us, we apologise if your recent experiences with have not quite been the best, we asure you that it is of our best interest to provide high quality products and services for our guests, your comment well help us greatly to achieve this... More 

Glendora, California
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 2, 2015

I booked this place for our 26 wedding anniversary, what a mistake that was. This place is dirty and the staff is not very approachable. We booked a villa ( ha), we got to our room (it was a 2 story ocean front villa), my husband could not even take the bags up the stairs (spiral) the stairs were so... More 

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Javier U, General Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Thank you for taking the time of reviewing our services, we are sorry to hear that your stay with us was not the best for you, for this we apologise, we asure you that our main goal is to provide excellent products and services to our guests, and your feedback is of great help for us. Your comment has reached... More 

Alpine,Ca
1 review
1 of 5 stars Reviewed November 12, 2014

When making reservations i requested handicapped room because my partner was in a wheelchair. They said yes they could. When i arrived the room had 3 sets of stairs to just enter the room. There was a wheel chair ramp where we parked the car but it led to the three sets of stairs. Inside the room were more steps... More 

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Javier U, General Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Gary, We appreciate your time in reviewing our hotel, we are sorry to hear that your experience with us was unpleasant, for this we apologise. We can asure you that providing accessibility throughout our facilities is one of our key interests. We inform you that are under new management and your comments noted on your review are to be forwarded... More 

Sylmar
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2014

If any of you couples out there are planning to get married, this would be the place to be. For a fraction of what you'll pay in the U.S., you can have the wedding of your dreams. My sister just got married October 26, 2014. Flor Alvarado, wedding planner went an extra mile to please my sister and her guest.... More 

Was this review helpful? Yes 2
Javier U, General Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Sara, Muchas gracias for sharing your experience with us! We are delighted to hear that you enjoyed your stay and that your event was a success! We hope to have you visit us again soon! Kind Regards and thank you. More 

El Cajon, California
Top Contributor
78 reviews 78 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 29, 2014

First of all this Hotel is not called "The Grand Baja Resort" !. That's the first thing wrong with it ! The official name (See the Picture) is " Puerto Nuevo Baja Hotel & Villas " So Trip Advisor has the name wrong and it needs to be corrected ! Great location over looking the beach and a great view... More 

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San Diego, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 24, 2014

The hotel grounds are really lovely especially with the ocean right at your door. The people that work at the hotel are eager to please and are helpful. The rooms are another matter. This is the second time I have stayed at the Grand Baja Resort. I found my bed to be comfortable but my roommate thought her's was hard... More 

Was this review helpful? Yes 1
Los Angeles, California
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 2, 2014

This hotel could be a nice hotel. It's location is beautiful and you can easily walk to Puerto Nuevo Village. We stayed for 2 nights in an room with a nice view to the main pool and the ocean. The room had a bad smell that came from the bathroom. The bathroom in general needs a full makeover. We decided... More 

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Los Angeles
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 27, 2014

This is truly the worst hotel I've ever stayed in. A Motel 6, in the US, would likely be better quality. Here are some of the downsides- The bed is very hard and uncomfortable. The bathroom is very old and not all that clean. The TV remote is for room 405, written on the remote with what looks like nail... More 

Was this review helpful? Yes 2
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