We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Puerto Nuevo Baja Hotel & Villas

Km. 44.5 Carretera Libre | Tijuana-Ensenada, Puerto Nuevo 22712, Mexico
Hotel amenities
2 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Puerto Nuevo Baja Hotel & Villas
Professional photos View all
Browse nearby
Puerto Nuevo Baja Hotel & Villas
Puerto Nuevo Baja Hotel & Villas
Puerto Nuevo Baja Hotel & Villas
Add Photo Write a Review

166 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    25
    28
    24
    40
    49
See reviews for
49
45
5
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (166)
  • Mar-May only
    (36)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (20)
All months
rancho cucamonga
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

my husband and i have been coming here for 10+ years. they used to be two separate hotels now theyve combined. we have always stayed in the rooms with the ocean view, theyre nice. however, this time was the worst room and i would never stay there again. it was on the 200th floor of the hotel. it was just... More 

Was this review helpful? Yes 1
San Diego
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I stay here for our friends wedding.since the wedding event is held here at this hotel. We book villas ocean view#410, this room is horrible hole in the ceiling inside bathroom that where the bugs come in from.. The pool is dirty water kind of yellowish, every morning I watched the guy clean the pool I never... More 

Was this review helpful? Yes 4

Travelers are raving about these Puerto Nuevo hotels

Simi Valley, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I strongly recommend this place. Nicely clean. The food is good and the personal very friendly I heard people saying bad things about this place, my experience was pretty good, now I'm planning going with the rest of my family soon. And what like the most is the fast pass to cross the border, only took me 35 minutes.

Was this review helpful? Yes 1
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Hola Ingrid, Thank you very much for you review, we appreciate greatly you choosing Puerto Nuevo Hotel y Villas for your Baja vacation. We look forward for your next visit! Hasta la vista! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Do not deal with Arely Gomez . She is very unprofessional ! Wanted to make my check in as easy as possible since we were a large party and we were booking 8 rooms and a dinner reservation for 30 people . Dealt with her for over week on the phone to make my stay as pleasant as possible .... More 

Was this review helpful? Yes 2
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Thank you for your review, we take your comments very seriously and are taking immediate action on them, we assure you that our main goal is to provide the best travel experience for our guests and visitors, we greatly appreciate your review and the opportunity you give us to better our services and products. Thank you very much. More 

Venezia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 25, 2015

The rest wasn't up to our expectations for a four star hotel. Both bars of the pools were closed,the hotel looked deserted and under construction (which,reading the other reviews,looks like it's remodeling since a long time),one towel per person in the bathrooms,no hand towels or other,only one very small window in the room so it was difficult to get some... More 

Was this review helpful? Yes 1
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Dear Rita, Thank you for your visit, we appreciate your review and the opportunity you give us to better our services and products. We assure you we are taking every word into consideration and forwarding your insight to our Corporate Director for immediate action. Muchas gracias! More 

Walnut Creek, California
Level Contributor
6 reviews
1 of 5 stars Reviewed June 22, 2015

There was an oceanfront wedding on the second night of our stay. We were never informed at the time of reservation or upon check in. A band played right in front of the ocean view rooms until 1am, which was followed by after parties all with their own boom boxes. We made several calls to the reception desk and were... More 

Was this review helpful? Yes 1
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Dear Peter, Thank you for your visit, we are sorry to hear that your experience with us was unpleasant for you, it is in our best interest to provide the best experience to our visitors and guests, your review will help us to achieve our goal on doing that. Thank you for the time you took to point out the... More 

Upland, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 22, 2015

Not even sure why I would give this place one 'star'. I wish I would have READ the reviews first. What a gross, dirty, place. Our room was on the first floor, meaning down stairs three levels, no elevator. Dark, dank, smelly. One lightbulb for three, cheap lamps in the room. Wedding outside my room until 1 am. Front desk... More 

Was this review helpful? Yes 5
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Dear Mary, We are sorry to hear that your stay with us wasn't a pleasant one, we appreciate the time you took to write this insightful review of your experience, this will help us the better our products and services. We assure you that it is in our best interest to provide the best vacation experience possible for our guests... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 11, 2015 via mobile

Lack of access for elders Easy to hurt your as is full of stair without side lateral Noisy if you want to relax don't come here. They have loud music up to 3:00 am and they start again 9:00 am Carpet is old and smelly Employees lying as they know everything but they will not tell you that there's going... More 

Was this review helpful? Yes 3
Javier U, Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

We are sorry to read that your experience with us was unpleasant, for this we apologize. We appreciate the opportunity you give us with your comment to better our services, we assure you that it is our main goal to provide high quality services and products for our guests. We are forwarding your experience to our Corporate Director for immediate... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 11, 2015 via mobile

I read the reviews and decided to book anyways cause the price was good and it was right next to the ocean. I know a lot of the bad reviews were due to the outdated rooms and yes they are very outdated but I knew going in that it wasn't going to be the Bellagio. The hotel was very nice,... More 

Was this review helpful? Yes 5
Javier U, Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Thank you very much for your visit, we are glad to read you had a pleasant experience with us, we appreciate your comment and take it into great consideration, we inform you that we are currently remodeling sections of our resort, hopefully on your next visit it is ready for you to enjoy! Best Regards! More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 20, 2015 via mobile

The hotel is really cleans, no ac staff are really nice they need to invest on an elevator when your staying at the villas and you have to go with things is really tiring but over all really nice had a good time

Was this review helpful? Yes 2
Javier U, Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Gracias, for sharing your experience with us! This is key insight for us on providing a better travel experience for our guests, we hope to have you stay with us again soon. Hasta la Vista! More 

Questions? Get answers from hotel staff and past guests. Ask a question

94 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (85)
Viewed
Pool/beach area (15)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (20)
Viewed
Dining (6)
Viewed
View from room (5)
Viewed
Bathroom (1)
Viewed
Family/play areas (3)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (2)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Puerto Nuevo
12.9 mi away
Rosarito Beach Hotel
Rosarito Beach Hotel
#2 of 16 in Rosarito
3.5 of 5 stars 572 reviews
14.0 mi away
Las Olas Resort & Spa
Las Olas Resort & Spa
#6 of 16 in Rosarito
3.0 of 5 stars 41 reviews
10.5 mi away
Rosarito Inn
Rosarito Inn
#3 of 16 in Rosarito
4.0 of 5 stars 22 reviews
Show Prices
Show Prices
Show Prices
10.3 mi away
Brisas del Mar Hotel
Brisas del Mar Hotel
#10 of 16 in Rosarito
3.5 of 5 stars 56 reviews
19.4 mi away
Hyatt Place Tijuana
Hyatt Place Tijuana
#1 of 45 in Tijuana
5.0 of 5 stars 73 reviews
0.0 mi away
Las Rosas Hotel & Spa
Las Rosas Hotel & Spa
#4 of 36 in Ensenada
4.0 of 5 stars 160 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay