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Puerto Nuevo Baja Hotel & Villas

Km. 44.5 Carretera Libre | Tijuana-Ensenada, Puerto Nuevo 22712, Mexico
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Puerto Nuevo Baja Hotel & Villas
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161 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • All months
    (161)
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    (36)
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Do not deal with Arely Gomez . She is very unprofessional ! Wanted to make my check in as easy as possible since we were a large party and we were booking 8 rooms and a dinner reservation for 30 people . Dealt with her for over week on the phone to make my stay as pleasant as possible .... More 

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Venezia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The rest wasn't up to our expectations for a four star hotel. Both bars of the pools were closed,the hotel looked deserted and under construction (which,reading the other reviews,looks like it's remodeling since a long time),one towel per person in the bathrooms,no hand towels or other,only one very small window in the room so it was difficult to get some... More 

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Travelers are raving about these Puerto Nuevo hotels

Walnut Creek, California
Level Contributor
6 reviews
1 of 5 stars Reviewed 1 week ago

There was an oceanfront wedding on the second night of our stay. We were never informed at the time of reservation or upon check in. A band played right in front of the ocean view rooms until 1am, which was followed by after parties all with their own boom boxes. We made several calls to the reception desk and were... More 

Was this review helpful? Yes
Upland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Not even sure why I would give this place one 'star'. I wish I would have READ the reviews first. What a gross, dirty, place. Our room was on the first floor, meaning down stairs three levels, no elevator. Dark, dank, smelly. One lightbulb for three, cheap lamps in the room. Wedding outside my room until 1 am. Front desk... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 11, 2015 via mobile

Lack of access for elders Easy to hurt your as is full of stair without side lateral Noisy if you want to relax don't come here. They have loud music up to 3:00 am and they start again 9:00 am Carpet is old and smelly Employees lying as they know everything but they will not tell you that there's going... More 

Was this review helpful? Yes 1
Javier U, Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

We are sorry to read that your experience with us was unpleasant, for this we apologize. We appreciate the opportunity you give us with your comment to better our services, we assure you that it is our main goal to provide high quality services and products for our guests. We are forwarding your experience to our Corporate Director for immediate... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 11, 2015 via mobile

I read the reviews and decided to book anyways cause the price was good and it was right next to the ocean. I know a lot of the bad reviews were due to the outdated rooms and yes they are very outdated but I knew going in that it wasn't going to be the Bellagio. The hotel was very nice,... More 

Was this review helpful? Yes 3
Javier U, Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Thank you very much for your visit, we are glad to read you had a pleasant experience with us, we appreciate your comment and take it into great consideration, we inform you that we are currently remodeling sections of our resort, hopefully on your next visit it is ready for you to enjoy! Best Regards! More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 20, 2015 via mobile

The hotel is really cleans, no ac staff are really nice they need to invest on an elevator when your staying at the villas and you have to go with things is really tiring but over all really nice had a good time

Was this review helpful? Yes 2
Javier U, Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Gracias, for sharing your experience with us! This is key insight for us on providing a better travel experience for our guests, we hope to have you stay with us again soon. Hasta la Vista! More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 14, 2015 via mobile

Stayed here for 1 night only(4-9-15) outside looks very nice but the rooms need desperate renovation. From the bathroom to the carpet to the ceiling fan. Also can't bring in your own beer or snacks for the kids. Kids were swimming in the indoor pool(the only cool thing about this place,heated) wife had little doritos bag for one of our... More 

Was this review helpful? Yes 4
Javier U, Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Joe, Thank you very much for taking the time and reviewing our Resort. We are sorry to hear that your experience with us was unpleasant for you, for this we apologize. We inform you that currently we are working on a remodeling project, hopefully it's completed on your next visit. We are forwarding your comments to our Corporate Director for... More 

Henderson, Nevada
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed March 9, 2015

I use to come here all the time. My husband and I would come for their valentine's day specials. Since they have taken over the next door hotel, it has kinda gone down hill. We use to be able to rent out their condos. Now those aren't available. Those room had a living room, mini kitchen, upstairs was another bathroom... More 

Was this review helpful? Yes 1
Javier U, General Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Hola Stephanie, Thank you for your preference and for all those great years you have stayed with us, we apologise if your recent experiences with have not quite been the best, we asure you that it is of our best interest to provide high quality products and services for our guests, your comment well help us greatly to achieve this... More 

Glendora, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 2, 2015

I booked this place for our 26 wedding anniversary, what a mistake that was. This place is dirty and the staff is not very approachable. We booked a villa ( ha), we got to our room (it was a 2 story ocean front villa), my husband could not even take the bags up the stairs (spiral) the stairs were so... More 

Was this review helpful? Yes 2
Javier U, General Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Thank you for taking the time of reviewing our services, we are sorry to hear that your stay with us was not the best for you, for this we apologise, we asure you that our main goal is to provide excellent products and services to our guests, and your feedback is of great help for us. Your comment has reached... More 

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