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Puerto Nuevo Baja Hotel & Villas

Km. 44.5 Carretera Libre | Tijuana-Ensenada, Puerto Nuevo 22712, Mexico
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Puerto Nuevo Baja Hotel & Villas
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171 Reviews from our TripAdvisor Community

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Traveler rating
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    51
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53
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5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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San Diego, California
1 review
3 of 5 stars Reviewed 2 weeks ago

We had our wedding here on July 18th. Let me say that the wedding planning part was excellent thanks to Flor, the execution acceptable (apart from a few issues). However, let's talk about the rooms. People, it's not 1980 anymore! Bathroom outdated, towels unacceptable quality and not enough of them, floors not in the best of shape, beds very uncomfortable,... More 

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Henderson, Nevada
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I use to come here before. But it all went downhill when they combined the Hotel with resort. This time we stayed in the hotel part. It was the worse!!! The room was about 100 degrees. The fan didn't help. No air coming in from the one window. The pool and jacuzzi were extremely dirty.the wait staff at the restaurant... More 

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Travelers are raving about these Puerto Nuevo hotels

San Diego, California
1 review
1 of 5 stars Reviewed 4 weeks ago

Fast pass was NOT available because "system was down." Ocean view was a peekaboo view only, no balcony and barely visible. Super noisy with lobby "concert" until 2:00 am. No free wifi in room, only in lobby Tons of kids Jacuzzi was cold No AC No beach to walk on Bathroom was noisy, running water sounded super loud and tons... More 

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rancho cucamonga
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 27, 2015

my husband and i have been coming here for 10+ years. they used to be two separate hotels now theyve combined. we have always stayed in the rooms with the ocean view, theyre nice. however, this time was the worst room and i would never stay there again. it was on the 200th floor of the hotel. it was just... More 

Was this review helpful? Yes 1
San Diego
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 21, 2015

My husband and I stay here for our friends wedding.since the wedding event is held here at this hotel. We book villas ocean view#410, this room is horrible hole in the ceiling inside bathroom that where the bugs come in from.. The pool is dirty water kind of yellowish, every morning I watched the guy clean the pool I never... More 

Was this review helpful? Yes 5
Simi Valley, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 15, 2015 via mobile

I strongly recommend this place. Nicely clean. The food is good and the personal very friendly I heard people saying bad things about this place, my experience was pretty good, now I'm planning going with the rest of my family soon. And what like the most is the fast pass to cross the border, only took me 35 minutes.

Was this review helpful? Yes 3
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Hola Ingrid, Thank you very much for you review, we appreciate greatly you choosing Puerto Nuevo Hotel y Villas for your Baja vacation. We look forward for your next visit! Hasta la vista! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 29, 2015 via mobile

Do not deal with Arely Gomez . She is very unprofessional ! Wanted to make my check in as easy as possible since we were a large party and we were booking 8 rooms and a dinner reservation for 30 people . Dealt with her for over week on the phone to make my stay as pleasant as possible .... More 

Was this review helpful? Yes 2
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Thank you for your review, we take your comments very seriously and are taking immediate action on them, we assure you that our main goal is to provide the best travel experience for our guests and visitors, we greatly appreciate your review and the opportunity you give us to better our services and products. Thank you very much. More 

Venezia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 25, 2015

The rest wasn't up to our expectations for a four star hotel. Both bars of the pools were closed,the hotel looked deserted and under construction (which,reading the other reviews,looks like it's remodeling since a long time),one towel per person in the bathrooms,no hand towels or other,only one very small window in the room so it was difficult to get some... More 

Was this review helpful? Yes 1
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Dear Rita, Thank you for your visit, we appreciate your review and the opportunity you give us to better our services and products. We assure you we are taking every word into consideration and forwarding your insight to our Corporate Director for immediate action. Muchas gracias! More 

Walnut Creek, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 22, 2015

There was an oceanfront wedding on the second night of our stay. We were never informed at the time of reservation or upon check in. A band played right in front of the ocean view rooms until 1am, which was followed by after parties all with their own boom boxes. We made several calls to the reception desk and were... More 

Was this review helpful? Yes 1
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Dear Peter, Thank you for your visit, we are sorry to hear that your experience with us was unpleasant for you, it is in our best interest to provide the best experience to our visitors and guests, your review will help us to achieve our goal on doing that. Thank you for the time you took to point out the... More 

Upland, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 22, 2015

Not even sure why I would give this place one 'star'. I wish I would have READ the reviews first. What a gross, dirty, place. Our room was on the first floor, meaning down stairs three levels, no elevator. Dark, dank, smelly. One lightbulb for three, cheap lamps in the room. Wedding outside my room until 1 am. Front desk... More 

Was this review helpful? Yes 5
Javier U, Guest Relations Manager at Puerto Nuevo Baja Hotel & Villas, responded to this review

Dear Mary, We are sorry to hear that your stay with us wasn't a pleasant one, we appreciate the time you took to write this insightful review of your experience, this will help us the better our products and services. We assure you that it is in our best interest to provide the best vacation experience possible for our guests... More 

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