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Courtyard by Marriott Aguadilla

3.0 of 5 200 W Parade Ramey Base, Aguadilla 00603, Puerto Rico
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Courtyard by Marriott Aguadilla
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Courtyard by Marriott Aguadilla
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207 reviews from our community

Traveler rating
    54
    70
    43
    30
    10
See reviews for
67
35
9
50
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (207)
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    (43)
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    (49)
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Marietta, Georgia
Top Contributor
60 reviews 60 reviews
40 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

As others have stated, this is a converted hospital from the days of the military base being active, and despite some room remodels, the whole building should be torn down and rebuilt. After checking in, I found my room infested with tiny bugs all over the place. The staff at the front desk was very polite, and switched me to... More

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San Juan, Puerto Rico
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Although it may have a few things they could improve, this is my first option always when going to Aguadilla. Rooms are great and comfortable. The pool is great for the kids. The restaurant's food is amazing. Location is the best for surfers.

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Poughkeepsie, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The Courtyard's hotel room was comfortable with a great pool. My family and I arrived at 9am from a 5am JFK flight and we were not aware that check in time at all hotels in Aguadilla PR is 3pm. Also, the Casino and Bar did not open until 3pm. The front desk personnel were accomodating by taking and holding our... More

Was this review helpful? Yes 1
Wilmington, North Carolina
Top Contributor
60 reviews 60 reviews
42 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is not a "normal" Courtyard Hotel. This hotel was built from the former hospital of the old Air Force base that closed in 1972. So the building style is different. And they actually have two separate buildings - but the walkway between the two is covered and has the restaurant and gym on one side of the walkway and... More

Was this review helpful? Yes 2
San Juan, Puerto Rico
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 14, 2014

We love staying at Marriott hotels and wanted to try this one in Aguadilla, Puerto Rico. We had trouble finding our room, and were then told it is in the other building. Its a walk if you have a mobility disability, so make sure if you book here to request a room in the main building if mobility is an... More

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San Juan, Puerto Rico
Contributor
17 reviews 17 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed October 11, 2014 via mobile

Arrived at hotel 10 minutes before check-in time at 3pm. Have wedding at 5pm. It's 3:30pm and rooms are not ready. At least 5 other guests that will be attending the wedding have arrived and have the same problem. Even though I called the hotel yesterday and placed a request for early check-in, NO ROOMS ARE READY. COMPLETE AND TOTAL... More

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Carlos R, General Manager at Courtyard by Marriott Aguadilla, responded to this review

Dear guest I first want to thank you for choosing The Courtyard by Marriott of Aguadilla , and second I want to offer you a sincere apology for the inconvenience encountered at check in time. It is very difficult for us to make some exceptions and run a normal routine when hotel is totally booked. I am not making up... More

Hatillo, null, Puerto Rico
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 9, 2014

In my perfect vacation of my brother’s prom, we went to this beautiful hotel. But the only thing we didn’t like was that the pull on one point of the day was turning green. My mother talk to the gerent of the hotel because it was a weekend with a lot of children and young people. The good thing was... More

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San Juan, Puerto Rico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 5, 2014

The only reason I am giving 3 stars is due to the friendly staff. Lucia at the front desk was friendly and helpful with directions to a local restaurant. Other than that, not great. Upon check in, I noticed our bathtub had lots of hair,very disgusting specially when you have a small child and need to give her a bath.... More

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Carlos R, General Manager at Courtyard by Marriott Aguadilla, responded to this review

Dear Guest Thank you for letting us know your feedback about your stay at the Courtyard by Marriott Aguadilla. After having read your survey we have communicated your concerns to the different department heads for their knowledge and quick revición to issues pointed out as areas of opportunities in order to take corrective action and assure your next visit will... More

1 review
2 of 5 stars Reviewed October 5, 2014

There was no shampoo in the room when we arrived. There is no free newspaper available in the morning, nor any newspaper for you to purchase even. The room A/C unit is very loud. There is no mini fridge in the room. The rooms themselves are okay, but you get too little for what you pay. Some competitors offer much... More

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Carlos R, General Manager at Courtyard by Marriott Aguadilla, responded to this review

Dear Guest Thank you for choosing The Courtyard by Marriott Aguadilla. We have recently received your service survey and we again want to thank you for that. Your concerns are our concerns and based on these surveys we can attack different areas that you as our guest can identify for us. We take great pride in what we do and... More

San Francisco, California
Top Contributor
354 reviews 354 reviews
75 hotel reviews
129 helpful votes 129 helpful votes
2 of 5 stars Reviewed October 4, 2014

Friendly staff couldn't make up for the 1970s style hotel. Everything there was dated, from the rusty elevator doors to the mold in the bathroom. Dirty carpets in the room, musky gym, lack of bathrobes or slippers, and just terrible breakfast choices that leave you craving for lunch the minute you walk out. Couldn't wait to leave.

Was this review helpful? Yes
Carlos R, General Manager at Courtyard by Marriott Aguadilla, responded to this review

Dear Guest Thank you for completing this service survey. This is a very important tool for us due to the fact, that it really helps us take another direction on how we can do things different. We would had loved to have more information like, your name, room and dates you stayed with us, that information would had helped us... More

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Additional Information about Courtyard by Marriott Aguadilla

Address: 200 W Parade Ramey Base, Aguadilla 00603, Puerto Rico
Location: Caribbean > Puerto Rico > Aguadilla
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Aguadilla 3*
Number of rooms: 146
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Also Known As:
Courtyard By Marriott Aguadilla Hotel Aguadilla
Aguadilla Courtyard

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