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Hotel Playa Coco

Carretera Cayo Guillermo, Cayo Coco, Moron | Jardines del Rey, Cuba
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1 room 1 guest
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Hotel Playa Coco
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1,277 Reviews from our TripAdvisor Community

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Traveler rating
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    490
    209
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    74
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432
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (379)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1277)
  • Mar-May only
    (432)
  • Jun-Aug only
    (260)
  • Sep-Nov only
    (113)
  • Dec-Feb only
    (472)
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Ottawa, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

The food, people and beach were amazing. The only complaint I have is the quality of the rooms. They don't seem to do any renovations, in the rooms. We were on the first floor and noticed water stains on the walls and curtains. They must have had a flood and never painted over the stained walls. The room also smelt... More 

Was this review helpful? Yes 1
Cambridge, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

The beach is beautiful the rooms are nothing special but didn't go to sit in the room! The food was great! bathrooms were not great, some were under construction, often not the cleanest. The entertainment staff especially "Sexy Maikel" were amazing, he went out of his way to include us and he made sure to learn everyones name and he... More 

Was this review helpful? Yes
Toronto
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Employees : waiters, gardeners , musicians, maids are great people and very workers. They work like crazy for the pleasure and happiness of the tourists. By the way, rooms ( my family and I were in the blue building) the rooms are very old and there is a strong smell of damp . We have pa able to sleep the... More 

Was this review helpful? Yes 6
Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have traveled a few times this year and this resort has by far been the best one we've been to. It was the most fun we'd had! The staff were super friendly (of course we had a small advantage because we spoke spanish) They would always say hi to us and smile. The entertainment staff were absolutely amazing!! Juan... More 

Was this review helpful? Yes 4
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We are travelling toguether in our 3rd family trip and we love this resort from the very begining, we got here last Tuesday and everything have been great since then, everybody is so happy, positive and hardwoking that we will certainly come back as soon as we can! Here our opinions: Pros: Staff, food (much better than expected), beach and... More 

Was this review helpful? Yes 2
Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Ola! We travel for the third time to Playa Coco between July 29 to August 12th (2 weeks) with our three kids ( age 7, 6 and 2). As for the first two times, we enjoyed our stay and would recommend this resort! This year, we noticed many many improvements! They are really investing money and we can se the... More 

Was this review helpful? Yes 9
Otoniel R, General Manager at Hotel Playa Coco, responded to this review

Dear nietheriault, Thank you so much for stating your opinions about your Vacations at Playa Coco Hotel, it feels very good when our guests go home with such good experiences of the service received, and what really makes us happier is the fact that you are thinking of coming back to the resort! We would love to welcome you here... More 

Cambridge, Canada
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at Hotel Playa Coco from July 2-9, 2015. 2 adults and 3 kids in 2 adjoining rooms. Worst of the 11 resorts I have been to in the past 12 years. Would not recommend it. The service and quality of this resort is inconsistent at best. Wait Staff and Food: Most of the wait staff at the buffet... More 

Was this review helpful? Yes 11
Otoniel R, General Manager at Hotel Playa Coco, responded to this review

Dear PoCP, Though I completely disagree with the mayority of the facts that you have just written on TripAdvisor concerning your vacations at Playa Coco Hotel, I would like to say thank you for taking your personal time to do so, and i would love if we can have you here again in the future, just to have the opportunity... More 

Orillia, Canada
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I picked this resort last minute as an inexpensive trip to some warm weather. It was amazing. The weather was perfect(hot hot hot) and the resort was fantastic. It didn't start out the best as our initial room, which was gorgeous, had no a/c and we ended up the whole night in it. The next day I... More 

Was this review helpful? Yes 3
Otoniel R, General Manager at Hotel Playa Coco, responded to this review

Dear chuckrcm, It is always very nice and reconforting to know that our guests have gone home with a total satisfaction with the service they have received here at Playa Coco Hotel, and I would like to say thank you for letting the world know about it! Hope to see you here again in the future! Kind regards Otoniel Riveron... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

FIRST TIME IN CUBA and WITH CHILDREN? PLEASE DO NOT SELECT THIS HOTEL. WHY? 1. CONCIERGE - If you cannot speak their language, expect cold treatment. You ask for the bus schedule, they will just point you to the sign. 2. INDOOR ACTIVITIES - No indoor activities for the kids- we have to spend almost a $1000 CAD $ for... More 

Was this review helpful? Yes 9
Otoniel R, General Manager at Hotel Playa Coco, responded to this review

Dear Rosanna D, On behalf of all the staff that works here at Playa Coco Hotel, I would love to say thank you for expressing your feellings in the opinions you have just posted on TripAdvisor page, concerning your vacactions here wityh us, I don't relly agree with all the thigs you have mentioned, but I recognize that you have... More 

Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family just came home from our one-week stay at this hotel. We have gone to CUBA 5 times so far, 4 times to Veradero and our 1st to Cayo Coco. We already are aware of the expectations, type of food and culture. We are not a pick family but I hope this helps out your review. We arrived on... More 

Was this review helpful? Yes 8
Otoniel R, Director General at Hotel Playa Coco, responded to this review

Dear AngeloVictor, Thank you so much, on behalf of all the staff that works here at Playa Coco Hotel for putting into words all the feelings and emotions you had while vacationing here with us, we appreciate that you have taken your personal time to do so. We hope to see you again in the future! Otoniel Riverón Portela General... More 

Hotel Review Summarization

What travelers say

  • Great time(5)
  • Very good(4)
  • Beach bars(3)
  • Entertainment staff(3)
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2,095 photos of this hotel

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Pool/beach area (530)
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Bathroom (26)
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