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Hotel Colonial Cayo Coco

4.0 of 5
Jardines del Rey | Cayo Coco, Cuba
Hotel Colonial Cayo Coco
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866 reviews from our community

Traveler rating
    175
    363
    169
    99
    60
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212
289
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was there feb 21st to feb 28th with 6 friends and we had a fantastic time. the beach was great the water was warm the rooms were clean and the food was good. the advantage is being close to the airport only 15 minutes traveling time....bonus!!!! I am going back in September I can't wait.

Was this review helpful? Yes 5
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I visited the coloniel april 5-12 with my husband for our 1 year anniversary. I was a little scared after reading other reviews but take it with a grain of salt. This place had beautiful buildings. And they continue to renovate. Our room was very clean. no bugs. Water pressure was fine. I didn't loose water that i noticed. Power... More 

Was this review helpful? Yes 5
Dundas
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

This is a poorly run resort that's well past it's prime and in desperate need of new ownership. Most of the staff could care less about you and there are many things in need of repair - such as loose railings, broken floor tiles and broken roof tiles. Checking in is chaos with front desk staff easily overwhelmed with seemingly... More 

Was this review helpful? Yes 4
Huntsville, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

My mum, sister and I stayed at the Colonial March 22-29 and loved it. We were in room 1833 which was away from the bars and pools, so nice and quiet with a beautiful view of the ocean. We enjoyed sitting on the balcony and seeing the ocean everyday. There was so much entertainment starting at the beach in the... More 

Was this review helpful? Yes 8
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your review about the hotel, we will work on the issues to get better each day and we will be very proud to receive you once again. Thanks! More 

Zagreb, Croatia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Choose Hotel Colonial for your stay in Cayo Coco and you won't regret it. It's a lovely resort built in 1993, but renovated in 2005, with very spacious rooms, excellent service, nice food and even better beach. If you want peace and quiet, I'd recommend building 18 at the very end of the resort, with ocean view. We got a... More 

Was this review helpful? Yes 1
moncton
Contributor
17 reviews 17 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Great piano bar, Michael Jackson night rocked, salt water pool a gem, great snorkelling from beach- side catamaran, super beach, rough water, no face cloths, friendly staff,good food variety and awesome Spanish cafe. What's not to love ? Just go there !

Was this review helpful? Yes 12
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you very much for such a great comment, it´s our pleasure tp know you had a wonderful vacation between us! We will keep working in that direction, thanks!! More 

Fenelon Falls
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel Colonial is a lovely older resort with beautiful architecture and interior finishes. Work is being done on some areas, but it does not affect the vacation in any way. We travelled with 24 friends and family with kids ranging in age from 7 to 19. Everyone found activities to do, the beach was amazing, lots of lounge chairs and... More 

Was this review helpful? Yes 13
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear Clients, thank you very much for your comments and we are really glad to read a review like this one, also knowing that you had a great vacation between us, we will ensure to work that way to satisfy our costumers, we will be proud to receive you once again here! More 

Winnipeg, Canada
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We were warned about going to Cuba, warned about bad accommodations, food, etc. Well, I have to say that people were very wrong! Our stay at the Colonial was perfect. Our room was beautiful and clean. There was always hot water in the shower, and cold water in the fridge. Buffet food was good, the white fish and omelets were... More 

Was this review helpful? Yes 9
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, we thank you very much for your comments and we are happy to see you had a great holidays between us. We hope to see you around again! Thanks More 

Happy Valley-Goose Bay, Canada
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just returned home from a week long vacation at the Colonial. Traveled as a group of eight. Had 4 rooms in bldg 22. Location was great, pool was right out our front door, buffets and lobby just five minutes away. Downside was there is a swamp right behind us, and the smell that came from it was disgusting. There were... More 

Was this review helpful? Yes 4
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear Clients, thank you for your comments, we are happy to know you enjoyed your holidays, we will work to ensure the issues you found in our hotel will be resolve to keep improving our services, thanks! we hope to see you soon! More 

Halifax Region, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here last of March. The buffet would be my only complaint. Food was scarce at Supper time and some of the "fry as you wait" chef's didn't know how to cook chicken or fish. Otherwise worth the money.

Was this review helpful? Yes
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your comments and suggestions, we will continue working in this subject in order to improve our services, thanks. More 

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