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Hotel Colonial Cayo Coco

Jardines del Rey | Cayo Coco, Cuba
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1 room 1 guest
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Hotel Colonial Cayo Coco
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963 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (963)
  • Mar-May only
    (399)
  • Jun-Aug only
    (158)
  • Sep-Nov only
    (114)
  • Dec-Feb only
    (292)
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Calgary, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We got a screaming deal through Westjet vacations for this hotel. $1300 CAD for 2 weeks. The property itself was nice and a little rundown but it had a different unique asthetic (opened in mid 1990s). We must have gone there during a slow period because they did not have their main buffet open as well as some of the... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We arrived mid afternoon and were part of Hola Club. We did not receive a private check in with welcome hotel. Check in was just standard. We then had to carry or luggage to our room which was the furthest from the main building. The hotel was only operating at 20% everything was closed. We did not recieve our free... More 

Was this review helpful? Yes 2
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your feedback, we are sorry to hear that you did not enjoy your experience between us, we will be sure to work hard in order to satisfy all our customer here, thanks. More 

Travelers are raving about these Cayo Coco hotels

Staffs
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

On arrival seemed very nice and clean, which it was in all fairness. The reception staff friendly and very quick check in although no one to take us to the room, and its a very big hotel so we did get help in the end. Room was big and air conditioning great, we had a sea view although very nice... More 

Was this review helpful? Yes
Colonialrep2015, General Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, we are sorry to hear you did not like your experience in Colonial, we thank you for your feedback and we will work harder to avoid bad impressions in the future, thank you very much. More 

Toronto, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After over 130 times to CUBA I will give you an honest review !! Of course it depends on the quality of room assigned to you and it's operational condition. For example in lower summer season the ocean view rooms fully renovated are best. That is what we had!! 32' LED TVs with lots of channels english and spanish channels.... More 

Was this review helpful? Yes 7
Colonialrep2015, Public Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your comments, we are glad to know you had a great time between us, we will keep working that way, thanks!! More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent a week at the Colonial Cayo Coco in the Summer of 2015. I read multiple reviews on TripAdvisor about the staff being “indifferent” and not accommodating, and so I felt the need to write a review myself. All the staff at the Colonial Cayo Coco, from the reception to the animation staff were beyond helpful, friendly and went... More 

Was this review helpful? Yes 7
Colonialrep2015, Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your comments, we are glad to know you had a great time between us, we will keep working that way, thanks!! More 

Toronto
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've spent 3 days looking for a "last minute" vacation in Aug, until found this deal at Nolitours - $2400 for a family of 4 (2 pre-teen kids). First the awesome part - 15 min ride from the airport!!! Excellent beach, some snorkeling on the East side, good fishing. Food - "good for Cuba", good variety of grilled fish and... More 

Was this review helpful? Yes 5
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your comments, it´s great to know you had a nice experience here, we will keep working in order to satisfy our clients and improve our services!! thanks. More 

London, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is great, no population beautiful beach, a nice souvenir market very close, beautiful rooms, comfy beds, nice bathrooms, big balconies, clean rooms, amazing maids are so kind and thoughtful. The food is amazing best resort food I've ever had. 2 buffets, 2 restaurants, and a snack bar. The staff is AMAZING I'm friends with almost all of them... More 

Was this review helpful? Yes 6
Colonialrep2015, Public Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your comments, we are glad to know you had a great time between us, we will keep working that way, thanks!! More 

Yarmouth, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 stars Reviewed July 31, 2015

My husband and I (early 50's) just returned from this resort a few days ago. We were there for a week. This was during the "off season" for most travellers. We've been to several countries, including Cuba, many times, but this was our first to Cayo Coco. We are not *5-Star* travellers, but budget travellers, like many of you. I'd... More 

Was this review helpful? Yes 19
Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 24, 2015

We just got back from a two week trip to this resort. I'm really not sure if we would go back. The beach was really nice (would be nicer if they hired someone to clean up the garbage.. straws and plastic cups weren't picked up on a regular basis) but other than that great beach! Lots of shade! We paid... More 

Was this review helpful? Yes 4
Colonialrep2015, Public Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear Clients, we thank you for your comments and suggestions, it´s really a big help for us to have a feedback from clients in order to improve our services and satisfy our guests. Thank you very much! More 

Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 9, 2015

Where were only a few good things about this resort which was that it had a nice aesthetic and the staff were kind and attentive. Other than that, the food was okay, the rooms were soggy a lot of the time with a lot of insects, resort looked run down in general, and beach was dirty.

Was this review helpful? Yes 4
Colonialrep2015, General Manager at Hotel Colonial Cayo Coco, responded to this review

Dear Clients, we thank you for your comments and suggestions, it´s really a big help for us to have a feedback from clients in order to improve our services and satisfy our guests. Thank you very much! More 

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