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Hotel Colonial Cayo Coco

Jardines del Rey | Cayo Coco, Cuba
Hotel Colonial Cayo Coco
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916 reviews from our community

Traveler rating
    184
    381
    183
    106
    62
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224
311
48
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel, great food, great service. Loved the pool and lobby bars. The beach was incredible and the ambiance was simply lovely. Would go again in a heart beat and likely will. Oh to be sitting on our balcony smoking a Cuban once again.

Was this review helpful? Yes 3
Calgary, Alberta, Canada
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I visited April 29 for 2 weeks. First of all we did not have a horrible vacation, but the hotel definitely has some good and bad points. The hotel is old and does need some TLC, but our room was clean and not uncomfortable. The food was very tasty but was very repetitive. There were no desert... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Had a great time. Ground floor room at end of salt water pool. Spotlessly clean, lots of hot water for showers. Resort is old and does show its age at times but renovation and upgrading is ongoing. Staff was very friendly and went out of their way to make sure I had a good time. Food was very good. Excellent... More 

Was this review helpful? Yes 1
Calgary, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

On the spur of the moment we decided to go to Cuba, never been there, Managed a last minute package direct out of Calgary, Most flights to Cuba were out of Toronto( not Good for us westerners) Heard lost of good about Cuba and lots of beware of's..Must say Hotel Colonial at Cayo Coco..more than met our expectations,, spent time... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This was our first trip together, the first room was by the kiddy pools and the main road, very noisy, we requested another quieter area, and was told we could have another room tomorrow! That was fine..... We moved to the other room and the AC wasn't working called front desk and was told it would be fixed in 2... More 

Was this review helpful? Yes 2
Longueuil, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Needs major TLC and more. Very very old. The beach area nice but sometimes smelly because of the garbage stacked nearby. On sight was also swamp smell. Two "a la carte" restaurants did not have a/c and it was extremely hot. The food in general was not good, not much choice, the buffet food very very simple. The fruits almost... More 

Was this review helpful? Yes 4
South Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I vacationed at Colonial for two weeks end of March. I had emailed earlier to Jackie and requested a convenient room to everything, as my husband had had knee surgery. I cannot sing her praises enough. We were given a "perfect" room for him. All the staff there are amazing!! Do not know what people are complaining... More 

Was this review helpful? Yes 7
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your comments, it´s great to know you had a nice experience here, we will keep working in order to satisfy our clients and improve our services!! We will receive you once again with pleasure, thanks. More 

St. Catharines, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Hotel was downgraded to a 31/2 star day before we went and were wondering...Had the early plane in so we were there before the room was ready, no problem checked our bags and off to the beach...then went for lunch and our room was ready. Top floor 27 block right on the salt water pool. Room was very new,... More 

Was this review helpful? Yes 9
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your comments, we are glad to know you would like to come back to our hotel and we will do again our best to please you and receive you here ;))) We will keep working to assure a nice stay to our guests. More 

1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

we were just recently at hotel colonial in cayo coco for 14 days and it was terrible we only give this hotel a 2 star rating..... The staff are not friendly at all the first room we were in the shower was broken and the room was dirty.....we complained about it and they moved us to another room..... the water... More 

Was this review helpful? Yes 9
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, we are sorry to hear you did not like your experience in Colonial, we thank you for your feedback and we will work harder to avoid bad impressions in the future, thank you very much. More 

Mount Pearl, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Myself, partner and two children travelled to this resort in April 2015 with the impression that this was a family resort and that there would be things for our kids to do but were we wrong. I cannot say that I would ever recommend this resort to anyone. The food was horrible and was the same day in and day... More 

Was this review helpful? Yes 2
Colonialrep2015, Guest Relations Manager at Hotel Colonial Cayo Coco, responded to this review

Dear clients, thank you for your feedback, we are sorry to hear that you did not enjoy your experience between us, we will be sure to work hard in order to satisfy all our customer here, thanks. More 

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