We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Colonial Cayo Coco

Jardines del Rey | Cayo Coco, Cuba
Hotel Colonial Cayo Coco
Write a Review

937 reviews from our community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    185
    387
    190
    109
    66
See reviews for
229
316
50
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (937)
  • Mar-May only
    (399)
  • Jun-Aug only
    (134)
  • Sep-Nov only
    (112)
  • Dec-Feb only
    (292)
All months
Golden, Canada
1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Hotel Colonial is definitely deteriorating, being the very first resort on Cayo Coco, built in 1993. However, there are some good things about it. I enjoyed the rooms for their layout, although they were quite stinky (like wet towels?), I also really enjoyed the pasta/pizza at the little pizzeria. The buffet was not very impressive, their "beef" was more of... More 

Was this review helpful? Yes 1
Oaxaca, Mexico
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Went there with good friends for a week, we were debating for cuba or republic, anf what made us change our minds is the beach! Everyone says it, the beach in cuba, whever you are, is breath taking! So, this hotel for me was pretty good, we backpack alot so were used to not "exceptional rich hotels"... the rooms were... More 

Was this review helpful? Yes 1
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Ok. Let me start by saying, I am not looking for much when I go away other than having some well earned rest and relaxation. I travelled with my wife and 4 year old daughter in May. The room we had was great. Nice and cool. It was kept very clean and the chamber service was great as well. She... More 

Was this review helpful? Yes 3
Kingston, Ontario, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 1 week ago

This was one of the worst places ive ever been in all my travels. This is the one and only resort i have ever left after two days. This place is like a ghost town. Ive been through it on travels on horse carriages, and buses and no matter what time of the year i go it always seems empty.... More 

Was this review helpful? Yes 1
Toronto
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a nice time here. We went in October and there wasn't many people there. We also found out that a big storm had just hit the island, so the beach was in very rough shape. I think this is a very average place. The room, pool, food, service and beach was very average. I think the best part... More 

Was this review helpful? Yes 2
Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off this was my first trip to an all inclusive resort so from the beginning I was unsure about what to expect. Second of all I'm also picky when it comes to places to stay etc. My mom chose this resort and after reading reviews I admit I was very skeptical about the place. However, after spending a week... More 

Was this review helpful? Yes 6
Mascouche, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ok, let's call a spade, -a spade-...This resort is the first and oldest resort in Cayo Coco. This being said, it's far from impressive as you arrive. The first thing that comes to mind is that the place seriously needs a major facelift! It seems that just the strict and very necessary maintenance is done. As we proceeded to check-in,... More 

Was this review helpful? Yes 7
Cambridge, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I booked an offsite trip with the Hola Sun Representative Roberto and he entered our credit card into two different machines ..... said the first one was in error and we never received a reciept? So when our bill came in - we were billed twice. We have been trying everthing to get our money back but... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

this has to be the worst place i've ever been too. The food is horrible, and yes i've been to Cuba before. The service is very slow, there is not much enthusiasm and they just don't seem to care. The resort is dirty, by the beach their were garbage that were not emptied in 4 days. The only good service... More 

Was this review helpful? Yes 2
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Colonial Resort Cayo Coco Really dirty smelly pools, disgusting, filthy buffets with dirty dishes and food so bad it made us ill. There were flies ALL OVER the FOOD, tables and utensils, we saw raw fish sitting outside uncovered beside a grill with flies all over it for at least an hour before they covered it. They start the grill... More 

Was this review helpful? Yes 6
Questions? Get answers from hotel staff and past guests. Ask a question

1,789 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1782)
Viewed
Family/play areas (16)
Viewed
Pool/beach area (444)
Viewed
Hotel & grounds (371)
Viewed
Room/suite (157)
Viewed
View from room (85)
Viewed
Dining (86)
Viewed
Bathroom (19)
Viewed
Business center/function rooms (13)
Viewed
4:45
Videos (9)
Viewed
Other (582)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Hotel & grounds (3)
Viewed
Dining (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities