We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melia Cayo Coco

Travelers' Choice award winner
Jardines del Rey | Ciego de Ávila, 69400, Cuba
Melia Cayo Coco
Write a Review

3,958 reviews from our community

Traveler rating
    2,645
    911
    255
    91
    56
See reviews for
294
2,682
70
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (986)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3958)
  • Mar-May only
    (1181)
  • Jun-Aug only
    (781)
  • Sep-Nov only
    (849)
  • Dec-Feb only
    (1147)
All months
There are newer reviews for Melia Cayo Coco
See the most recent reviews
Toronto, ON
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were there from April 15 to April 25.....We had such a lovely time! The Melia Cayo Coco (Adults only) is one of the nicest hotels that we’ve ever been to. First time at an adults only and this was so refreshing and a nice change! The grounds are lovely and well kept, as are the rooms. The food (a... More 

Was this review helpful? Yes 5
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear BellaBenToronto_ON, We are so glad to know we have provided you with such an amazing experience! Thank you very much for your remarks on our staff. Yes, they provide wonderful customer service, we know they are hotel's greatest asset and do praise them every day for their right doing. We are already very much looking forward to seeing you... More 

Ajax, Ontario
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from the Melia Cayo Coco having stayed from Apr 18 - 25th, myself and my wife travelling with another couple. The airport was pretty much deserted when we arrived at about 10:00 am, so it was pretty painless to get our bags and find our bus. Cold beers can be purchased for $2.50 CDN for the ride to... More 

Was this review helpful? Yes 4
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear awolczyk, First of all I would like to thank you for posting your review on this site. We are glad to know that you enjoyed our beach and most of our facilities and services. I'm very sorry for falling short of your expectations regarding the room standard. As we have stated on previous replies, bathrooms in our standard accommodation... More 

Rossendale, United Kingdom
Top Contributor
70 reviews 70 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at Melia Cayo Coco for one week. We stayed in a lagoon room 2111. I agree with previous reviews that this isn't a 5 start hotel in English standards. (Possibly a 2/3 star in English standards). However it is 5 star is Cuban standards. While on Holiday in this hotel we had an item stolen from our hotel... More 

Was this review helpful? Yes 3
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Rossendale25, We are very concerned after reading the review that you have posted on this site. We deeply regret to have to desagree with your opinion because the described facts are not adjusted to what truly happened. The Sales Manager and Security staff of the Hotel payed special attention to your report the night you came to reception claiming... More 

Worcester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned on the 16th April after 2 great weeks at the Melia Cayo Coco. The hotel had everything you could ask for. Food was excellent, the staff were polite and friendly and anything we asked for at reception was actioned immediately. We stayed in room 6412 (I think) and yes it was a nice room, however the bathroom looked... More 

Was this review helpful? Yes 2
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear NeilandSteph2114, We are so glad to know that you have been up to your expectations during your stay in our hotel. Thank you so much for commenting on your experience with us. It is very encouraging getting such a positive feedback and share it with my team, for whom it is always a pleasure serving you. My apologies for... More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

Gorgeous hotel right on the beach, big rooms fully stocked bar friendly staff, great cocktails Great food.lousy day trips ,,,,, we kept being taking to peoples houses to buy souvenirs, plus too much tipping required all the time every where,, that goes for the hotel as well!!,,, soon adds up,, oh and no wifi

Was this review helpful? Yes 2
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear fraveler027, We are so glad to know that your stay with us has been so enjoyable. Thank you very much for sharing your Meliá Cayo Coco experience with other readers. We are very grateful because you have posted your review on this important site to let other readers know about our offer and are very much looking forward to... More 

Barnsley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all may I say I have to agree with all the previous comments regarding the quality of food ,service, staff ect of this hotel . It has improved enormously in the 15 years since our last visit .There are a few areas unfortunately which took the edge off our enjoyment of this resort. Firstly and I think most... More 

Was this review helpful? Yes 3
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear tyke58, Thank you very much for posting your review on this site. We are glad to know that all in all you enjoyed your vacation in our resort. My apologies for the problems you encountered with the sanitizing gel at our buffet. We do normally have this sanitizer, because we care about the wellness and health of our guests.... More 

Glasgow, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We just came back from a wonderful 2 week vacation at the Melia. Both my husband and I were completely blown away by the hotel, the staff and Cuba. Our room was immaculate when we arrived and was immaculately maintained throughout our stay. The food at this hotel is amazing (I am a picky eater) but I can honestly say... More 

Was this review helpful? Yes 6
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Donald and Nadi... S, We are so happy to read that we exceeded your expectations on your first visit to our country. I am very glad to know that you have encountered our food and services to a high standard and you were pleased with our offer. Thank you very much for all your compliments, and please, choose us... More 

nova scotia
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 3rd visit to the Melia Cayo Coco and for us the resort ticks all the boxes. We like small intimate resorts where you can get to know the staff members and fellow guests if you want to. No problem to do either here. We also like resorts that have long beaches that are great for walking as... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear kailmag, Wow! Another wonderful vacation! Thank you so much for every time you have chosen us, and for your glorious review. It is great to know you were very pleased with our services. We have such a simple philosophy: we care, we are always focused on details for that is what makes the difference. Thank you very much for... More 

Jersey Channel Islands
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are just back from our third holiday in the Melia, and hotel is better than ever. Totally relaxing, great fun and staff are friendly and helpful. There is an improved choice of fish and meat in the buffet restaurant which makes for some super choices. Unfortunately the International Restaurant was closed for renovation, but look forward to having dinner... More 

Was this review helpful? Yes 1
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear cfdjrsy, Wow! Best than ever! Thank you very much for your review and so generously commenting on your stays with us. It is amazing to read you have had another great time with us. You can rest assure we have shared all your remarks with the staff; we know they make the difference with their outstanding service and truly... More 

England
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at MCC from 8th to 22nd April, we had pre booked a taxi to the hotel before leaving the UK so got there before all the coaches arrived - well worth it. Had to wait about 10 minutes for our lagoon room to be ready but when we got there it was so worth the wait. There are a... More 

Was this review helpful? Yes 2
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear kefalospaul, I am so glad to read you have encountered in our hotel everything you needed for a relaxing stay. Thank you very much for all your compliments on our facilities and the service my wonderful team provides, have already passed your comments and congratulations to all. Thank you very much for recommending us on this site. We hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

5,058 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5033)
Viewed
Pool/beach area (1408)
Viewed
Family/play areas (62)
Viewed
Room/suite (515)
Viewed
Hotel & grounds (880)
Viewed
Dining (406)
Viewed
Bathroom (52)
Viewed
View from room (185)
Viewed
Business center/function rooms (29)
Viewed
5:36
Videos (4)
Viewed
Other (1492)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (4)
Viewed
Room/suite (3)
Viewed
View from room (1)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question