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Melia Cayo Coco

Travelers' Choice award winner
Jardines del Rey | Ciego de Ávila, 69400, Cuba
Melia Cayo Coco
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3,929 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

We visited Melia Cayo Coco over the Christmas and New Years holidays with friends and had an amazing time.The resort is older but beautifully maintained and the rooms over the lagoon are peaceful and spotless. If you are looking for a modern and sleek vibe you wont find it here, but you will find exceptional service, the best food we... More 

Was this review helpful? Yes 1
Halifax, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

A beautiful resort that radiates nothing but tranquil bliss, excellent cleanliness found everywhere. Better than expected service from the waiters/waitresses, cleaning, gardening personnel, always going above and beyond. Honorable mention to Edel (Customer Service Manager) who showed a high level of professionalism when working with us and other clients. Nelson, Rudolpho, who would remember the smallest of details, like what... More 

Was this review helpful? Yes 4
Halifax Region, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a week at the Melia Cayo Coco. This was our third time at the Melia and it just keeps getting better!! The resort is beautiful and clean. The staff are friendly and helpful. We spent most of our time at the beach which was fantastic! The water is warm and crystal clear. The food at Melia is... More 

Was this review helpful? Yes 3
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear jpcuba2013, We are so glad to know you have again been so pleased with our facilities and services. Having previously stayed with us you certainly know what to expect and what can we offer. Getting to know you have encountered our hotel even better than on previous visits is very encouraging for all of us. I fully agree with... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I had a wonderful time at the Melia Cayo Coco. The staff and well managed resort made a lasting impression. This is truly a 5 Star Resort. This was a family vacation that we will all remember. I was looking for a relaxing time on the beach with excellent food and drink. This resort fits this requirement. As a smaller... More 

Was this review helpful? Yes 2
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Wow! An absolut wonderful vacation! We are so happy to read your first time with us was a very good holiday experience you are already looking forward to repeating! Thank you very much for all your compliments which I have been very glad to share with my team. Thank you for your high score and wonderful comments. Please, send us... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our 3rd time to Melia Cayo Coco! We were there for 4 days in April 2015 this time but we usually go for 7 days. We plan to go every year for our anniversary as the staff are Fantastic and always there to assist with any needs or just to say Good Morning!!!! The hotel and grounds are... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Gabrielle T, Thank you ever so much for all our compliments on our facilities and services. Your friends at Meliá Cayo Coco are very much looking forward to welcoming you again so please, drop us a note when you are booked, do let us know if there is any request we may honor, as we would just be too... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed in the media Cayo coco in March this was are first time at this hotel and wot a brilliant hotel it is we stayed on the lagoon it was beautiful clean and plenty of room food was fantastic the staff can't do enough for you all the staff are brilliant the beaches and views are beautiful we definitely... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Jayne B, We are so glad to read that your first time with us has been such an enjoyable experience. Thank you very much for taking the time to post your review, which we have been glad to share with our team. It is great to see the way they serve you and we take proud on them all.... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Would like to thank Roly bartender for all the Virgin drinks The service was and is amazing to the resort thank you for the great hospitality feeling like home . To all the guest and the people that are thinking of going to this resort yes there is construction but if you have the decencie and the idea how it... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 days ago NEW

This was our third trip to Cuba and was the best by far. The food was good (and not just 'good for Cuba'). The room was ok (biggest complaint): not much colour and the beds left my back and kidneys sore. It is a good thing the washrooms were pleasant as I made frequent visits during the night due to... More 

Was this review helpful? Yes 1
Courtice, Ontario
Contributor
11 reviews 11 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We choose the Melia Cayo Coco as it is an adults only resort and we were seeking a laid back relaxing vacation. From check-in to check-out Melia delivered exceptional customer service. We were truly happy with our choice of this well run resort. I was impressed with the professionalism and friendliness of the front desk reception staff. They met all... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Traveled to Melia cayo coco Apr 5-12.First of all we travel mainly to 5 star resorts Mexico Punta Cana Jamaica.This resort is quaint with a nice beach and friendly staff in fact to friendly to the women with or without a husband.The resort needs spit and polish everywhere these people who are calling it amazing have never been to a... More 

Was this review helpful? Yes 7
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Darryl M, Thank you very much for taking your time to post your review on your recent stay at Meliá Cayo Coco on this site. We are sorry to know we felt short of your expectations but happy at the same time as you will be chosing Meliá Hotels International for your holidays. We have taken good note of... More 

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