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Melia Cayo Coco

Travelers' Choice award winner
Jardines del Rey | Ciego de Ávila, 69400, Cuba
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1 room 1 guest
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Melia Cayo Coco
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4,263 Reviews from our TripAdvisor Community

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Traveler rating
    2,852
    989
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331
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,052)
Date | Rating
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  • German first
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English first
  • All months
    (4263)
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    (1260)
  • Jun-Aug only
    (996)
  • Sep-Nov only
    (861)
  • Dec-Feb only
    (1146)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

We do not have enough good things to say about our honeymoon to the Melia Cayo Coco. The hotel and grounds are beautiful and exceptionally well maintained by the gardeners. The beach is fantastic and like paradise. The staff are what for us made our honeymoon so special. They all go above and beyond to make your stay at the... More 

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Brussels
Level Contributor
150 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed yesterday NEW

While we were there we had 2 different rooms. We had booked a Lagoon View room for 2 nights, but arrived 2 days early and had to have a basic room for one night. Basic Room: Fabulous! Would have been happy to have this room for all 4 nights. We were in Block 84 and it was well located and... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I visisted Melia Cayo Coco this past Spring. We had gone to a Paradisius, a sister chain, in Holguin last year and we had pretty high expectations for our second Melia visit. While the hotel, beach and pool were lovely, I was a bit disappointed with the food. The food at Paradisius was by far the best we had at... More 

Was this review helpful? Yes 5
Toronto
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Melia Cayo Coco from Aug 19 to Aug 26 and all I can say is that we cannot wait to go back! This was our first trip to Cuba and we weren't sure what to expect. I'm happy to say that this resort exceeded all expectations. After the quick trip from the airport... More 

Was this review helpful? Yes 4
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear starfish08, We are so happy to read that we exceeded your expectations on your first visit to our country. I am very glad to know that you have encountered our food and services to a high standard and you were pleased with our offer. My apologies for the problems with the A/C at the buffet. We finally decided to... More 

Newcastle
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Is that we had to leave again to come home. . . . . . We left Melia last week, after 2 fabulous weeks. This was our 2nd visit to this hotel. Everything was amazing from the onset. Staff are incredible and work extremely long (HOT) hours, with a smile and politeness that is hard to find anywhere. Food beautiful... More 

Was this review helpful? Yes 5
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear BootyVinny, I am so glad to read we have again exceeded your expectations. Thank you very much for so generously commenting on our facilities and services. Have made sure to share your remarks with my team, they provided service up to a high level and are hotel greatest asset. Thank you very much for recommending our hotel in the... More 

Ontario, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice resort you can walk the beach for a long way only caned beer is in room fridge they give 2 a day but if u tip the beer guy good he will keep you fully stocked me and my wife have visited Cuba a few times the food is not the best that's just Cuba the day trip to... More 

Was this review helpful? Yes 4
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear thursdaytosunday, Thank you very much for posting your review on this site. We do not understand why you have given us three star scores if your whole review speaks mostly about the excursion you did, which was outside the hotel. You also mention that you are not coming back again although your vacation was not bad, just because you... More 

Nottingham, United Kingdom
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We revisited this hotel in June as it is a regular favourite for a number of reasons the primary one being the care and attention given by the staff to ensure guests have a good holiday. As a returning guest ( this was our 7th visit and our 2nd in the last six months) we felt we were welcomed as... More 

Was this review helpful? Yes 4
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear meadowsb, WOW, thank you so much for that amazing review! We enjoy so much reading your comments and compliments! You can rest assure we have shared all your remarks with our team and the Area Managers you make reference to. It is a pleasure for all of us looking after all our customers' needs, especially after our loyal community.... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

1st visit to Cuba and can't wait to go back next year. The journey from the airport to the hotel was very short, thank goodness, especially after a 9hr flight. On arrival there was a short delay as our room was not ready. This gave us time to have a very cold drink from the bar. The room we had... More 

Was this review helpful? Yes 2
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Daniel B, Thank you very much for posting your amazing review on your recent stay in our hotel. We are so glad to get such a positive feedback! Thank you for all your compliments, which I have been very glad to share with my staff, including your Thomas Cook Rep who also provides excellent customer service. Please, accept my... More 

Coventry, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed at the melia Cayo coco between 12th-26th August and miss the place so much already (as soon as we landed back in Manchester to be precise!). This hotel is a perfectly sized and managed place for people wishing to completely relax and soak up the sunshine. We chose to upgrade to a lagoon room which I arranged via email.... More 

Was this review helpful? Yes 22
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear KezzaMc, Yes! I am definitely so proud of my team! They are what make us strong and make possible we move forward on our daily way towards improvement. I am very happy to read you were delighted with our little touches, and encountered our VIP breakfast to be a wonderful creation. We have put so much passion on all... More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What can I say about this hotel, it really was an amazing hotel, we were lucky enough to have a lagoon room with stunning views over the lagoon across to the mangroves. We have stopped in many luxury all inclusive hotels, this is by far the best. The staff are so friendly and helpful, the bar and waiting staff are... More 

Was this review helpful? Yes 9
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Darrylfern, Thank you very much for your review and so generously commenting on your stays with us. We will certainly share your remarks with the staff, specially with Emilio, Ronaldo and Pedro. Your comments make us feel very proud of them and like we are moving on the right direction to make our hotel even better for your future... More 

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