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Melia Cayo Coco

Travelers' Choice award winner
Jardines del Rey | Ciego de Ávila, 69400, Cuba
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Melia Cayo Coco
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4,669 Reviews from our TripAdvisor Community

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Wynyard, Saskatchewan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our room was very comfortable,clean,& quiet (perfect) all staff, front desk,chamber maids,bars,pool,grounds keepers,restaurants were very polite & helpful .. Very chatty if you wanted to mingle.. Enjoyed humorous banter with many .. We were prepared to poor quality of food & were extremely pleased with choices & flavour of all the food .. My only complaint was not enough lounge... More 

Review collected in partnership with this hotel

Helpful?
3 Thank donnamceachern53
Ottawa, Ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Excellent srevice, food and accomodation. The staff are simply the best and this was our fourth trip to Cuba. We will defiately go back to this hotel. This was the first time at this particular hotel and as much as I love kids, it was nice to have adults only. The "specialty" restraurants were great too. Especially the Italian one.

Review collected in partnership with this hotel

Helpful?
1 Thank amackey613
northyorkshire
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed yesterday NEW

The score I have given this review is based on the hotel and not the staff - I would have given a Very Good if I was reviewing the customer service The hotel is on an island and there is nothing to do on the island except visit other hotels or go on organised trips. You can take out a... More 

Helpful?
1 Thank shirleysixpence
Kenilworth, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

We travelled with friends as two couples hoping for a wonderful winter break and boy did we get it. The best all inclusive beach hotel we have stayed at and excellent value for money. The staff go far beyond the call of duty in order to please. Thought twice about mentioning individuals or service areas as all are so good... More 

Helpful?
5 Thank boybilly_11
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

My previous visit to the Melia was so good and we enjoyed every single moment , so we decided to go back in June 16 / this is the first time ever that I am going back to the same place and I am looking forward to this holiday, especially as I know what to expect--only the best --- Silke... More 

Helpful?
3 Thank Silke O
Osaka Prefecture, Japan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort is simply heaven on Earth. Views are magnificent. Rooms nice and spacious, and cleaning staff that took care of our room left simple touches like a flower that made it superb. thank you for that, we felt really special. Fantastic facilities, but at first it is easy to get lost. Few restaurants to choose from all over the... More 

Helpful?
5 Thank Kohei_AVB
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Kohei_AVB, Thank you very much for your awesome review. It is amazing to read you have had such a great time with us and have encountered our facilities and services to your liking. We get so many compliments on our staff every day and I am so proud of it! Yes, I fully agree with you: their work is... More 

Mississauga, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The food was excellent, all staff were the best we've experienced anywhere!!! Beach area clean, plenty of chairs and very nice. January weather can be a challenge, similar to Florida however always better than the snowy north! Rooms were clean, large and very good, they really do need to update the bathrooms, showers etc to modern day. Personal preference is... More 

Review collected in partnership with this hotel

Helpful?
6 Thank John E
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear John E, Thank you very much for your review and so generously commenting on your stay with us. It is amazing to read you have had a great time with us. You can rest assure we have shared all your remarks with the staff; we know they make the difference with their outstanding service and truly appreciate they influence... More 

Peace River, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Visited Jan 19-Feb2/16. Overall very nice resort. The best part of this resort is the friendliest staff I have ever encountered. From the front desk staff servers maids groundskeepers bar staff and activities staff you couldn't ask for any better!!!!! The resort is a nice size and walking anywhere was not an issue. There was nightly musical entertainment in the... More 

Helpful?
3 Thank BeachFan163
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear BeachFan163, I am so glad to know we have provided you with a fantastic holiday experience. Thank you very much for commenting on it, it is always very encouraging reading such positive feedback on our facilities and services. Your honest opinion is always well appreciated because it is the one that enable our daily improvement so do not worry... More 

medicine hat alberta canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We are at this hotel right now and yes it is a nice resort, sadly I would not recommend this resort to anyone unless you can put up with bugs in your room....the bigger ones we can kill and get rid of but by the sink and especially on the counter it is just loaded with little bugs and we... More 

Helpful?
9 Thank scapally
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear scapally, Thank you so much for posting your comments on this site. We are concerned as you are saying you are staying with us in Melia Cayo Coco hotel but you give no further details or room number and we have filtered all bug-complaints in our system and have found nothing. That is why we kindly ask you to... More 

Huntsville, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Had an amazing time in cayo coco at the melia cayo coco. The food was excellent and the staff were amazing. A big shout out to the entertainment team for making my stay very fun and enjoyable. Another big shout out to Jorge David reydal aniuska Emilieade matie and yaris from the entertainment team for always making everyday fun and... More 

Helpful?
2 Thank Emily_Cutler
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this review

Dear Emily_Cutler, Thank you very much for posting such a wonderful review on our hotel. It has been a pleasure to read so many praises on our facilities and services. We always try to provide you with the best service because we want you to have a memorable experience and we all work hard in order to achieve this goal.... More 

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