we was very happy beach very nice, staff very friendly the room where nice,,but they need some improvements not because are dirty but because they need some care,,painting,,,,,,,if you don't much spend time in the room you will be happy. ps] a tip if you want better drinks ask for a free bracelet at the desk[cayo sol next door hotel]... More

November 3rd 2011 two weeks. This was our second trip to the Melia and the new management have been in place for 1 year. Its not the best hotel we have stayed in, however take the cost into consideration and I think you would struggle to get better value for money. Food....Quality buffet with really helpfully chefs and staff. I... More

This hotel has good and bad points. I'll start with the good. On arrival we were greeted with a glass of Cuban bubbly which was nice and cold with a really pleasant taste. Check in was smooth as the check-in staff had envelopes with our keys and information ready as soon as they knew our name. The bellboy brought our... More

When writing a review it’s always important to know a person’s experience and background. Personally, I travel 5-7 times a year to the Caribbean and Mexico (both coasts) usually to 4.5 and 5 star resorts. Higher end chains like Iberostar, RIU, Barceló, Gran Bahia, and Sandals to name a few. Below are a few comments on all areas of the... More

What can I say.....five star all the way, great food, great beach, great cocktails, great staff. Mainly for couples on a romantic splurge, no kids and the occasional solo traveller like my self. All the staff friendly, and all credit to them for doing such a wonderful job amongst all these (relatively) rich tourists. please tip them generously. More

Many times to cayos --- first at this hotel. Beautiful clean hotel, best staff ever !, peace and tranquility ! ---- or join with the entertainment team for fun and games all day (no bullying involved) No kids -- but that can be a bonus for some of us. Lovely lobby bar, with top class pianists to add to the... More

We returned to Melia Cayo Coco again for the week Jan 28th. to Feb 04th., registration at 12:30am, after a 3-hour delay, was fast and efficient, even at such late hour. We were quickly transported to a Lagoon room. Enrique and Violeta had met all of our requests. The seven days were spent around the pool, due to 35kmh winds... More

Honeymoon Jan 2012 Hotel Arrival On arrival at our hotel went to reception to check-in, we where asked to go to another desk, within moments we were meet there and on giving our sir name were congratulated on our marriage and given an upgrade package. We Were Upgrade to Lagoon Room, A Honeymoon evening meal, Breakfast in bed on day... More

In Summary: In the words of one of our favourite staff members Joel, "WooooW", I have never experienced a resort with such friendly, helpful and attentive staff. My friend and I (both 25 years old) are hoping to win the lottery so we can go back and give the staff all muchos $$$. Big thank you's to Joes, Joel, Angel,... More