If you have ever been to cuba dont go there, you're going to be really disapointed by everything. And if it's your first time you got to keep in my mind that every hotels in Cuba aren't like that. I mean all over the place is a mess. I waited two time an hour to get a clean towel in... more

We had a wonderful vacation and as most people say, didn't want to come home. Here is a "quick" review of the resort. As for accommodations, the Emperado rooms are much nicer. We had had an upgraded room on our first trip anywhere to Punta Cana so we were a little disappointed with the Laguna room but it quickly grew... more

we went with two children to get away and relax....the price point was right and we had heard good things. The bank...(the only place that you could get money to use ) ran out of money....line ups were insane at the bank, the bar...and even the buffet... If you feel like walking far and through the lagoon of smelly waters... more

We arrived at the resort at around noon on the Emperador side and was greeted my the friendly staff. Our suite was already prepared and we got to go there as soon as we got our key. As we were walking to the suite, we were presented with some beer by a waiter. Our room was amazing and was always... more

The largest resort on Cayo Coco. I was very disappointed in the quality of both the food and service. Bring your own large capacity container for drinks as there is only one bartender on duty at any one time, and line ups are long and frustrating. Spent an hour in line just trying to check in. The management have a... more

I was very hesitant to book this hotel due to the negative reviews. My travel experiences include Riu properties and 5star resorts, however this resort does not compare but I must say it really was not as bad as I thought. The hotel for the most part was kept quite clean, I can't complain and I am a freak for... more

My husband and I travelled with our friends (another couple) to Krystal Laguna from February 14 to February 21. I booked this prior to reading any reviews because the price was right and I wanted a quick getaway, and spent the next three weeks terrified about what I had done; no fear, I would return to Krystal Laguna again. That... more

Like most, I was nervous about going here after reading some of the reviews. Well the new manager at the NH must really be doing a good job, because I found 90% of the bad reviews to be completely unjustified! We stayed on the Laguna side in Block 11. Room was huge and very clean, the maid did a great... more

My husband and I stayed at NH Krystal Laguna from February 8 to 15, 2009. The weather was a bit cold when we arrived, but we were pleased to hear we missed the really cold weather the week before. Nothing the hotel can do about weather, but it is good to keep in mind that there’s not much protection from... more