We stayed here for 2 weeks and had a brilliant time! Only half of the hotel is open which thomas cook do not tell you when booking! If you're looking forward to the adult only pool you can forget it! The rooms are big and very nice but the air con was not good at all! The food is fine... more

Went to this hotel 2 years ago was nightmare as building work going on all around us staff made our stay best they could. Got cheap deal this time so went for weather and staff, but was greatly impressed im a fussy eater but always found something i could eat every meal time. Some staff recoginsed us and were brilliant... more

I was quite concerned how this trip will turn out since many wrote about horrible food, poor service, hotel not being up to the standard and so on... I was there from July 17 - 24 and here are my impressions: Beach (most important for me - otherwise I would not be going south): It was great. Resort is quite... more

This was our third time in Cayo Coco, we stayed at the NH Krystal from July 16th - 23rd, we stayed at this resort when it was El Senador, we preferred it the first time, but still it was ok, the children's entertainment was not so good, I think the staff should try a little harder and come to the... more

I traveled from the 16-23 of July, with my wife and three teenage boys. Let me start with the location, great beach possible the best I have seen. That being said the rest of the resort has the making of a true 5 star resort. The lobby bar open 24/7 which over looks the pool (what a great place to... more

Just arrived back from a 2 wk stay at N H Krystal. All in all an OK holiday, but the Hotel is never a 4* Hotel, its shabby and most of the equipment in your room doesnt work, we had to get our air conditioning fixed twice and it still wasnt great. We were in the Laguna area number 39/40,... more

If you haven't been to cuba, you wouldn't know that a 4 star isn't a 4star by canadian/uk standards. If you read complaints about bad service on behalf of hotel/staff - it's probalby because new cuba travellers aren't accustomed to the idea of "tipping". First day - arrival, bus was prompt and we got to the hotel quickly as cayo... more

over all the hol was good,and i enjoyed my stay,the entertainment could be alot better however the entertainment staff are awsome and really funny,my room wasnt all that good and had to complain that someone had left bin bags outside it for 2days,however the white sandy beach and crystal clear ocean made it all worth while,the pool was fantastic and... more

Let me start by saying that I travel to various locations in the Carribean fairly frequently (3-4 times per year), and in 5 Star resorts whenever possible. I mention this because I think it helps provide my perspective in writing this review. This is my second trip to Cuba, and first to Cayo Coco. Overall We traveled to the NH... more