Stayed at the emperador side as the laguna azul is going through a reno and change of owners. I had sent several emails prior to arriving and to no avail didn't get a response from the hotel for any ot the requests that I hade made. The rooms are in desperate need of an update. There were shoe marks on... more

Please, please, please do not listen to all the bad reviews on here about this resort! My husband and I booked the NH Krystal Laguna initally as our wedding location back in August 2008 and we have never had a more amazing holiday. I could not fault the hotel or its staff...all was fantastic!! We decided to spend our first... more

The NH Krystal in Cayo Coco is very clean and well maintained. The service was great. The lobby bar was 24hrs. We were able to get a sandwiches at the pool bar in the afternoon and at 3am. The food was okay to good, although sometimes a bit repetitive. Variety is not always available in Cuba. The dancers were very... more

Well i've just got back from 2 weeks of wall to wall sunshine staying at the NH krsytal villas! Flights were with thomas cook which were fine and on time both ways. When we arrived it was raining and thundering but the next day the weather was great and stayed that way for the next 2 weeks. Ok so first... more

After staying at NH Krystal twice prior we were floored with the overall time spent on this resort. We booked through signature vacations, traveling with sky service. Our flight times were changed twice, not to benefit us. Arrived at resort (group of four, with 2 rooms). Rooms were given far apart (200 metres) when asked to be placed together when... more

Just got back from my vacation at the NH Krystal Laguna with my friend. I did not want to leave ! It is definately not a 5 star amenities - wise, so if that is what you are looking for, you will be disappointed. It is however a very solid 4 star in Cuba, which is exactly what it is... more

i just got back from there today and oh my god its amasing i highly recomend it all inclusive its perfect so yeah i think you should deff cheak it out more

my hoilday was great i dont know what people have got to moan about.hotel was clean and staff were very friendly.food was great lots of choice even for the pickest of people.we made lots of friends we had a really good hoilday i would go back tommorow if you are going there on hoilday you need to go there for... more

Check in was quick but we were soon back at reception as the room we were give was dirty and smelled musty. Our room we changed, though very basic was cleanish. None of the windows had been cleaned through out the hotel. We explained to our rep Roberto about the musty smell in the room and in all a fairness... more