We went to the NH krystal from july 5-12. There were five of us, me , my husband and our 3 children. We had an amazing time. It was our first time to Cayo coco but our 3rd to Cuba. The staff was superb, they made us feel so welcomed. It started with Alex at the front desk who made... more

Here are the honest facts about this place from someone who has been to quite a few resorts and is truly not that hard to please! Number one problem and a definite reason not to go: Serious lack of security! We were a large group who went to the resort for a wedding and two female members of our group... more

My friend and I arrived on July 4 from Toronto. We had the express check-in service, which was amazing. It may have taken us a whole two minutes to check in. We waited over ten minutes to take the golf cart with our bags to get to our room. I would recommend you checking out where you room is first... more

This was the trip from hell. Arrived Monday July 7th 2008 and back Monday 14th 2008. After 2 days everyone in my group was sick, could not get out of the rooms. Everyone got the runs. This was unbelievable; there was only 1 toilet paper roll per room. This was not acceptable, complained and finally they started putting 2 rolls.... more

If you HAVE already booked i would recommed you cancel asap, if you were sold a 4* hotel, CANCEL because it is not! My boyfriend and i booked this hotel 2 weeks before we were due to depart, we got our tickets the day before we left as well as our visa's - not expecting anythng else, we were sorted... more

We arrived on July 4th for a one week stay at NH Krystal Laguna. BRIEF SUMMARY: We traveled with a large group and tend to be easy going people, so overall we had a great time. However, this resort needs to make marked improvements in the food service area, as almost everybody in the 25 person group we traveled with... more

copy of letter I wrote to my travel agent recently .... the trip was great, there were a few things I didn't like-such as: - staff sitting & smoking in same areas as guests in work clothe--very unprofessional - not washing glasses properly--another good reason to take "those mugs"-in cold water...!!! - first time in Cuba where I felt everyone... more

I have seen many negative reviews on this website, mostly from British guests. I have to say, I cannot understand what people have to moan about! This is an absolutely amazing resort. my boyfriend and I had the best holiday ever and will definately be returning to the same hotel. I must admit, the hotel does need a bit of... more

Hello My Husband Chris and I have just come back from Cuba. We were not sure what to expect , but it was one of our best trips yet. The weather was Great, food was very good, all the staff were very helpfull and frendly and the best of all was the Ocean , the Beach. The hotel had all... more