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Iberostar Mojito

Jardines del Rey | Jardines del Rey, Ciego de Avila, 69400, Cuba (Formerly Hotel La Laguna)
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Iberostar Mojito
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Ranked #5 of 11 Hotels in Cayo Coco
A recent review
5 of 5 stars reviewed 1 week ago
TOCLady Toronto, Canada
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3,022 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I went solo again in June 2015 as my husband wasn't able to make it and as a treat to myself after losing my Mom in May. Met up with some wonderful ladies I'd met last year at the same time and met some new friends as well. Weather was incredible! Hot and sunny. No rain while I was there.... More 

Was this review helpful? Yes 3
Director Genera... I, Public Relations Manager at Iberostar Mojito, responded to this review

Dear TOCLady, On behalf all the hotel staff we want thank you for having chosen IBEROSTAR Mojito for your vacation and for taking the time to post a review about your stay among us. We want to express you how glad we are to acknowledge that you enjoyed from a wonderful time as you wrote in your publication. In IBEROSTAR... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Mojito in May for an all ladies family trip. We all loved it. It was sunny and hot, the beach was THE BEST and the staff were great. The food was not the best but it was ok. The cigar lounge is so much fun and the band Tahiti are great! We met wonderful people who... More 

Was this review helpful? Yes 1
Director Genera... I, Public Relations Manager at Iberostar Mojito, responded to this review

Dear TripAdvisor Member, On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing stay at the IBEROSTAR Mojito Hotel for you Holiday. Is nice to read it were another great holiday. Iberostar aims to provide to our beloved guests an excellent service so they can “enjoy being a Star”. We are... More 

Kingston, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were meant to go to the tryp, but due to grad students taking over that resort our very helpful sunwing rep sent us to Iberostar Mojito. A big thank you to Carlos, you made our 20th anniversary vacation awesome. When we got to the Mojito, we were treated extremely well. The front desk staff were more than helpful and... More 

Was this review helpful? Yes 3
Director Genera... I, Public Relations Manager at Iberostar Mojito, responded to this review

Dear sunburnt-butlovingit, We will like to thank you for taking time to write this positive review about your stay with us, is a pleasure for us to know you are pleased with the service resaved during your stay at the IBEROSTAR Mojito hotel. We are very satisfied with your valuation about our varied gastronomy, the excellent service of our friendly... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Snuck a week long trip to Cuba in April. The hotel was clean, the food was alright (they served ham&cheese and other snacks at the bar), the staff was amazing and very friendly! The beach was gorgeous!!!!!! Pool was also nice! Would recommend this hotel. The alcohol was great as well!

Was this review helpful? Yes 1
Director Genera... I, Public Relations Manager at Iberostar Mojito, responded to this review

Dar Melissa P, It is with great pleasure that we see your review in this website and we are so pleased to hear you enjoyed your stay very much. We always work with the spirit to bring our guest the best experience ever. We will pass your nice comments to the staff you mention since that will encourage them to... More 

Brantford, Ontario, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

As someone who has only been to Melia/Sol resorts I was excited to try something new however I was not overly impressed with this resort. First off we were moved from hotel Playa to this resort, thinking we scores since this one was a higher star rating. The resort is not beach front, you have to walk through the lagoon... More 

Was this review helpful? Yes 3
Director Genera... I, Public Relations Manager at Iberostar Mojito, responded to this review

Dear Coralee O, First of all, we would like to tell you that we really appreciate you have chosen our resort Iberostar Mojito to spend your well-deserved holidays We really appreciate you have taken the time to write a review about your stay with us. Our staff is our best asset and you know they will always walk the extra... More 

Toronto, Canada
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We first went back in April 2012 when it was under a different name. Because the resort was soon closing for reservations the service wasn't the best, but we nonetheless had a great time! Our second trip was in August 2013. I sent an email ahead of time outlining that I got sick after coming home (I had a virus... More 

Was this review helpful? Yes 3
lazaro s, Director de Relaciones Públicas at Iberostar Mojito, responded to this review

Dear Samantha; We are glad to hear you enjoyed your stay so much and would like to thank you for your nice review. We always do our very best to please our guests and try to vary the food, the activities, etc., even when in low season it is more difficult to find people to participate. We are really proud... More 

Port Colborne, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I think it says a lot about a resort when everyone you talk to while you are there are repeat visitors. This has been our experience at Iberostar Mojito. It was our 2nd stay but met wonderful new friends who have made it there go to resort up to 37 times. Both of our trips have been in June when... More 

Was this review helpful? Yes 5
lazaro s, Director de Relaciones Públicas at Iberostar Mojito, responded to this review

Dear innsbruck76, It is with great pleasure that we read your review. We feel so pleased to have you as guests in our resort for the last couple of years. You have become part of the Iberostar Mojito family. You know that our workers are our best asset and that they will always go that extra mile to make our... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 18, 2015

This was our 3rd visit to the resort. The staff are very good to the people. Treat us like family. Yokady, Aliety, Guillermo, Adrian, Jamella, Joanne, Joe, Tamera, and their manager Cesar all went out of their way to make us all feel comfortable. The resort is always clean and the food is plentiful with of course some things lots... More 

Was this review helpful? Yes 4
lazaro s, Director de Relaciones Públicas at Iberostar Mojito, responded to this review

Dear Darryl It is with great pleasure to read your review. We feel happy to count you among the large loyal clientele of our resort thru the years. You have become part of the Iberostar Mojito family and we hope this lasts forever. You know that our workers are our best asset and that they will always walk that extra... More 

BRANTFORD
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 14, 2015

May 4-11, 2015....Resort is compact with short walks to the beach, cigar lounge, and to the lounge for cocktails....We stayed in building 18, perfect building and close to everything....food was very good and yes repetitive...Our room was very big and clean, bigger than the superior rooms...Glass bottom boat is a must, it was awesome swimming at the reef and seeing... More 

Was this review helpful? Yes 1
lazaro s, Director de Relaciones Públicas at Iberostar Mojito, responded to this review

Dear Gina G.; Thank you for having chosen our resort to spend your holidays and for your short but meaningful review. Yes, as we have said many times, our staff is our best assets since they are the ones who make our guests feel like home. We hope to be able to welcome you back over and over thru the... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 14, 2015

Trip from Hell !! Booked because of rave reviews and Sunwing Brochure. Arrived to find resort practically deserted Requested non-smoking ocean view superior room, None was delivered . Door was warped couldn't lock it. Felted very insequre. TV wouldn't work properly. I am a senior and 86 years old. walked to beach in the morning ;following bellboy's instructions. Took me... More 

Was this review helpful? Yes 7
lazaro s, Director de Relaciones Públicas at Iberostar Mojito, responded to this review

Dear Peter W, Thank you for your review. We do not know which dates you travelled, but it should have been in low season when we usually have between 100 and 200 clients, being this resort so big and having so many facilities, it would look deserted. Again we do not know by the info we receive from you whether... More 

Hotel Review Summarization

What travelers say

  • Very good(5)
  • Snack bar(5)
  • Great time(4)
  • Cigar lounge(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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