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Sol Cayo Coco

Jardines del Rey | Ciego de Avila, 69410, Cuba
Sol Cayo Coco
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2,893 reviews from our community

Traveler rating
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    381
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    105
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851
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grimsby, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Returned from here 14th May following a 2 week stay with my partner. Check in was swift and we were directed to our room which was ok the furniture was falling to bits and the insides of the drawers looked mouldy so I didn't put any clothes in them. The beds were comfortable and the bathroom adequate. We had a... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We came as a group for the 1st and was quite nervous after reading some reviews but this place was perfect .... The entertainment team were extremely friendly and always seemed like they were enjoying the place as much as us. There was always something to do and the kids loved it special thanks to Yordanis Yompi yunet mocha Jenny... More 

Was this review helpful? Yes 4
Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Myself and my partner stayed at Sol Cayo Coco for two weeks earlier in the year. Overall we did have a good time but I'm afraid that didn't have much to do with the Hotel itself. I think a lot depends on what room you have and where you are in the hotel grounds. We overlooked the pool and pool... More 

Was this review helpful? Yes 4
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear guets: Thank you for publishing and sharing, on the Trip Advisor, your opinions about your stay at Sol Cayo Coco. We regret for not fulfilling your expectations in some aspect, we sincerely apologize for this. The refurbishment of the hotel is something that we are working, because we are aware that the hotel needs. On the other hand, we... More 

2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I just arrived home from a lovely week at SCC, May 9-16. This was our second trip to this resort and once again had a very good experience. The resort is the perfect size for us. From our room we could walk to the lobby, the beach, the pool, the main beach and the buffet within two... More 

Was this review helpful? Yes 2
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear guest: On behalf of all our staff at Sol Cayo Coco we appreciate your comments and suggestions to other readers about your stay with us. We want to thank you and your family for choosing our hotel for your vacations. It is a pleasure for us to know that you enjoyed so much of what we have to offer... More 

Sault Ste. Marie, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Returned last week from 8 nights of misery. One a la carte was closed and was not informed that it would open the Saturday therefore not able to go. Buffett was repetitive the only thing I can say is the food was hot. Hotel is old, outdated and in need of major renovations. The staff at the snack bar and... More 

Was this review helpful? Yes 1
Chester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 weeks at Sol with day break for Havana. Hotel has pretty much everything you need. Beach is the highlight and is well maintained with enough deck chairs and beach bar that serves food during lunch time. Staff if the best I've seen in this part of the world. They all smile and are very friendly all the... More 

Was this review helpful? Yes 4
Naivi Q, Director of Sales at Sol Cayo Coco, responded to this review

Dear Margo: Thank you for your visit and your positive review. It was a pleasure to attend you during your stay. It is nice to know that you had an overall lovely relaxing holiday and that you will return. Hope to meet you here next time. Best regards More 

Oldham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Got back in uk on thur morn after a 14 night stay at sol cayo coco, the room we was given was 2127 it was ok, furniture was falling to bits but this didnt worry us, the one thing that did worry us however was the noise coming from opposite building it was some kind of generator and after 2... More 

Was this review helpful? Yes
Naivi Q, Director of Sales at Sol Cayo Coco, responded to this review

Dear guest: Thank you very much for taking part of your time sharing, on the Trip Advisor, your opinions about your stay at Sol Cayo Coco. We regret we did not fulfill your expectations in some aspect as entertainment an Wi-fi service, we sincerely apologize for this. We would like you to give us a new opportunity to be your... More 

arbroath
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Sol Cayo coco, in June 2014. This was our honeymoon but with our 3 year old. I booked this hotel thinking it would be really good as it was 4 star. I didn't realise that Cuba are still quite a poor country and although the hotel was very nice it is slightly dated so keep that... More 

Was this review helpful? Yes 2
Naivi Q, Director of Sales at Sol Cayo Coco, responded to this review

Dear Guest: On behalf of all our staff at Sol Cayo Coco we appreciate your comments and suggestions to other readers about your stay with us. We want to thank you and your family for choosing our hotel for your vacations. We hope to meet you here next time. Sincerely, More 

nottingham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hi All, We travelled on 1st April for 2 weeks. A family of 2 adults and 3 children, 13,15,17. I emailed the hotel before hand and asked for 2 rooms next door to each other and that is what we got. (rooms 2208 and 2209). So here goes…. Check in On the air conditioned bus to the hotel we were... More 

Was this review helpful? Yes 14
Naivi Q, Director of Sales at Sol Cayo Coco, responded to this review

Dear guest: I would like to express our appreciation to your nice words about your stay with us, but mostly about our staff. I will forward your review to all of them. We are glad to know that you were able to enjoy your vacations with us, and we hope we can welcome you back in the future. Best regards, More 

Huddersfield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lovely island off the northern coast of Cuba. If you want action, then this is not the place for you, only hotels, beaches & trees. Nice and relaxing although the hotel needs a face lift and some of the staff are excellent, however some are really quite rude. We had to queue to get into the buffet restaurant on an... More 

Was this review helpful? Yes 2
Naivi Q, Director of Sales at Sol Cayo Coco, responded to this review

Dear guest. On behalf of all our staff at Sol Cayo Coco we appreciate your comments and suggestions to other readers about your stay with us. It is always a pleasure to know your opinions about our hotel in order to improve our services. We would like you to give us a new opportunity to be your hosts again, so... More 

Hotel Review Summarization

What travelers say

  • Pool bar(65)
  • Very good(59)
  • Animation Team(43)
  • CUSTOMER SERVICE(27)
  • Plastic cups(21)
  • Thomas Cook(18)
  • Public beach(18)
  • Great time(15)
  • Buffet restaurant(10)
  • Hotel staff(10)
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