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Sol Cayo Coco

Jardines del Rey | Ciego de Avila, 69410, Cuba
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Sol Cayo Coco
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Ranked #4 of 11 Hotels in Cayo Coco
A recent review
4 of 5 stars reviewed 5 days ago
Bob B Connah's Quay, United Kingdom
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2,973 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Connah's Quay, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

First time in cuba and without wont be the last, travelled with family and cannot fault this hotel and staff at all, everything was perfect from start to finish, staff are the nicest people that we have met entertainment staff involve youwe got married at the hotel and we couldnt of asked for a more special day they made it... More 

Was this review helpful? Yes
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear Bod: Thank you very much for all your nice comments and for recommending our hotel to other tripadvisor readers. We are very pleased that you have enjoyed the Hotel and you've felt the warmth of our staff. We hope we can welcome you back next year for your wedding Anniversary. Best regards, More 

Scotland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Ok, first off I will say that this hotel is not without its faults...... but you need to remember, Cuba is unlike anywhere else in the world - which is why we went. There was a problem with laundry in the hotel which is totally outwith their control, but when we pay our travel agent back in the UK mega... More 

Was this review helpful? Yes 2
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear guest: Thank you very much for your kind words about our Staff and we are all very happy you had a good time on your holidays. We will take into account your suggestions and work towards them. The staff and the Management Council of the resort will be expecting your return and be able to welcome you back any... More 

Blackpool, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We have just got back from a nightmare of a hotel 'Sol Cayo Coco' in Cuba. Apart from the weather we really can not say anything nice about the hotel, this is not a 4 star its more like a 1 star. The room was filthy, we had to pay for the safe which we didn't mind but when I... More 

Was this review helpful? Yes 2
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear guest, Thank you for publishing and sharing, on the Trip Advisor, your opinions about your stay at Sol Cayo Coco. We regret for not fulfilling your expectations in our hotel, we sincerely apologize for this. You are right about the need to renovate the rooms and this is something that we are doing but not as fast as we... More 

larne
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is as honest as it gets! Firstly I'd like to mention a few of the staff who really do need the credit they deserve and whilst I can't name them all these ones in particular stick out Orlando in the lobby bar, Dianelys customer service, Amaura the Cuban Restaurant are the nicest people you'll ever meet and always always... More 

Was this review helpful? Yes 2
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear Guest: Thank you for your visit and your review. It was a pleasure to attend you during your stay. I agree with you our staff is the main reason we have many repeaters every year. We are happy that we were able to reverse your first impression of the Hotel. We will consider your comments about the entertainment and... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

if you have booked this hotel i would strongly recomend you to cancel it what you see on the internett and broucher is all lies food is rubbish it is so bad i caught food poisoning and was ill for 1 week of my holiday ended up in hospital cost me 220 peso if you are takeing any kids with... More 

Was this review helpful? Yes 4
Barcelona
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are big, clean and with a good AC to save us from the heat. The pool is kind of small and gets too crowded with groups of people (all from the same country) who don't care about others and take drinks to the pool, spill them on the pool, take piza to the pool and so on. The... More 

Was this review helpful? Yes 4
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review
Google Translation

Estimada Catarina: Muchas gracias por compartir la experiencia de su vista a Sol cayo Coco con otros viajeros. Lamentamos mucho... More 

Kilmarnock, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here at the sol for two weeks in July with my daughter and two friends . Where to begin- really good flight from Manchester airport to cayo coco, then only a short 25 minute bus journey to the hotel where we were welcomed with cocktails, however the rum was more appealing. No room available for me upon check in... More 

Was this review helpful? Yes 4
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear guest, Thank you very much for publishing on the trip Advisor, your opinions about your stay at Sol Cayo Coco, We are very glad to know that you spent fantastic holidays among us in our hotel. We appreciate all the complimentary comments about our hotel and the services we offer. We will ensure to solve the problems you mentioned... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just arrived home after a fantastic 2 week stay at Sol Cayo Coco. It is the first time we've been to Cuba and we will definitely return next year. We had room 2415, it's on the top floor but we have no complaints, you can even see the sea. The room is spacious, plenty of storage and had everything you... More 

Was this review helpful? Yes 1
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear Rachel: Thank you for your visit and your positive review. It was a pleasure to attend you during your stay. The staff and the Management Council of the resort will be expecting your return and be able to welcome you back any time you decide. Regards from Sol Cayo Coco, More 

Motherwell, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have just returned home from sol cayo coco and i will be returning next year as this place has a special place in my heart now!! I was a bit apprehensive after reading some reviews but my worrying was for nothing!! the hotel is amazing rooms are a tad run down looking but spotless clean and had everything you... More 

Was this review helpful? Yes 5
Naivi Q, Director Comercial at Sol Cayo Coco, responded to this review

Dear Carol: Thank you very much for all your nice comments and for recommending our hotel to other tripadvisor readers. I am also glad to read that you had an enjoyable holiday and that you would definitely return to our hotel. Best regard More 

Wirral, United Kingdom
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Cuba is a special place at heart. We have been traveling here for a while now and is a lovely place. It is my favourite destination I have traveled too. Staff are hard working, rooms are clean, beach is white, pool is clean, food is good and Henry the porter is a bundle of joy. We had the chance to... More 

Was this review helpful? Yes 5
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review

Dear Iammad, Thank you for uploading your comments about your stay at our hotel. We really appreciate your kindness and hopefully, we´ll be meeting again sometime in the near future. Thank you for recommending us and see you on your next holidays. Best wishes, Luis. General Manager More 

Hotel Review Summarization

What travelers say

  • Pool bar(65)
  • Very good(59)
  • Animation Team(43)
  • CUSTOMER SERVICE(27)
  • Plastic cups(21)
  • Thomas Cook(18)
  • Public beach(18)
  • Great time(15)
  • Buffet restaurant(10)
  • Hotel staff(10)
Questions? Get answers from hotel staff and past guests. Ask a question

3,910 photos of this hotel

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Room/suite (250)
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Business center/function rooms (6)
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Dining (177)
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Family/play areas (57)
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Bathroom (29)
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1:35
Videos (3)
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Other (1324)

Management photos: Courtesy of the property manager

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All management photos (43)
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Pool/beach area (9)
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Hotel & grounds (8)
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View from room (1)
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Dining (5)
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Room/suite (1)
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Other (18)
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