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All 3 Runcorn hotels

Holiday Inn Runcorn

3.0 of 5 Hotel   |   Wood Lane, Beechwood, Runcorn WA7 3HA, England
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Ranked #2 of 3 Hotels in Runcorn
A recent review
4 of 5 stars Reviewed October 1, 2014
Ste A Runcorn, United Kingdom
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314 reviews from our community

Traveler rating
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    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Runcorn
See the most recent reviews
Runcorn, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 1, 2014

Stayed here in August for one night and really enjoyed it. The staff are really friendly and helpful. Room was spotless and very comfortable. Bar staff were great, drinks were a but expensive, but you expect that in a hotel. The breakfast was lovely, although I would have liked a refill of my coffee. Cereal, toast, pastries and juice were... More

Was this review helpful? Yes
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Sterunning, Thank you for taking time to review your recent stay at Holiday Inn Runcorn. Your comments are very much appreciated and I will pass these on to our team. We look forward to welcoming you back to the Holiday Inn Runcorn in the future. Kind regards Sonia Thomson Guest Relations Manager More

N Ireland
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2014

We stayed in this hotel for one night on route to the ferry at Holyhead. The hotel was pleasant and comfortable, however the rooms were small. It is very disappointing that the hotel does not offer free wifi, I have stayed in smaller B&Bs which offer wifi and feel that hotels, especially hotels chains should offer this facility free. We... More

Was this review helpful? Yes
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear KelvinM, Thank you for taking the time to review your recent stay at Holiday Inn Runcorn. We are pleased that your stay was enjoyable and look forward to welcoming you back in the future. Kind regards Sonia Thomson Guest Relations Manager More

writelines36
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 27, 2014 via mobile

Holiday Inn's vary considerably, I use them frequently. On the plus side this hotel has free car parking (and plenty of it), a residential area, efficient check in & out, polite & professional staff, a swimming pool, decent size bar area with pool table and comfortable beds. However, (and I'm sure the owners are fully aware) that sofa beds do... More

Was this review helpful? Yes
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Writelines36, Thank you for taking the time to review your recent stay at Holiday Inn Runcorn. It is always nice to hear that our guests are happy with their stay and the facilities we offer. We look forward to welcoming you back in the future. Kind regards Sonia Thomson Guest Relations Manager More

Scozia
Contributor
16 reviews 16 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 23, 2014

This hotel is average at best. The super fast WiFi is anything but, in fact it took me nearly an hour to post this review! The cleanliness is fine but the room I had small and tired looking. Externally the building resembles a 1970s hospital wing and the interior is just as clinical and cold. The staff were friendly enough... More

Was this review helpful? Yes 1
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Mariusscot, We here at the Holiday Inn Runcorn take our guest feedback very seriously and are unhappy that you didn't have the experience expected during your recent stay. I will be speaking with all departments regarding your comments and if you would like to call me on 01928 754850 we can discuss this further. Kind regards Sonia Thomson Guest... More

Carlisle, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 23, 2014

We stay at Holiday Inns on a regular basis and were rather shocked at how small the rooms were. We kept tripping over our bags. The tv kept losing it's signal, which was annoying. I was going to report it when checking out but the receptionist never asked if everything had been ok, so I never bothered. It felt more... More

Was this review helpful? Yes
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear 79Caz, Thank you for reviewing the Holiday Inn Runcorn and look forward to welcoming you back in the near future. Kind regards Sonia Thomson Guest Relations Manager More

Toddington, United Kingdom
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2014 via mobile

The quality of a stay in a holiday inn is largely down to the staff, as most are now looking a bit tired and last century. In this respect Runcorn shines, staff are polite, adequately attentive and efficient. Generally everything worked even if the internet is a little pedestrian, the biggest negative was the quality of sausages on the breakfast... More

Was this review helpful? Yes
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Tony, Thank you for taking the time to review your recent stay at Holiday Inn Runcorn. We are so pleased that you enjoyed your stay and I have passed your comments regarding the breakfast sausages to chef. I look forward to welcoming you back in the near future. Kind regards Sonia Thomson Guest Relations Manager More

2 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 20, 2014

We booked the holiday inn for our wedding on the 5th September 2014. We paid in full at the time of booking, i must say the coordinator wasnt very good at responding when i contacted with queries, i never got to speak with her at first contact and on several occassions had to chase up queries when i got no... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear xsummer0103, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We appreciate you choosing our hotel for your wedding party. It is disheartening to hear that the service you have received did not live up to your expectations. I sincerely apologize for the shortcomings and for any inconvenience these may have... More

Glasgow, United Kingdom
Senior Contributor
48 reviews 48 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 17, 2014 via mobile

As a regular user of this chain, I was a bit disappointed. Price is quite high for what you get. Rooms are really small and the furniture is old and tatty however the room and bathroom was clean. As a business user, I need an iron in the morning for my shirt. This was delivered quickly by a member the... More

Was this review helpful? Yes 3
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Quarky68, Thank you for your recent comment following your stay at Holiday Inn Runcorn. I am pleased that we were able to get the iron and board to you with minimal waiting time. We are currently replacing the hot irons with newer steam irons. So the next time we welcome you back we should have these in house ready... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 15, 2014

Hotel seemed pleasant on arrival. Staff very friendly and efficient on check in. Room very small but clean if not a bit shabby in decor. Not many rooms seems to have door closers so every time someone closes their door everyone's rooms shakes. Was kept awake most of the night with this fr 2 nights running and then woken early... More

Was this review helpful? Yes 1
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Rootsman 75, Thank you for updating your review. We here at the Holiday Inn Runcorn are looking forward to welcoming you back on your next tour. Kind regards Sonia Thomson Guest Relations Manager More

Chester, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 14, 2014

We stayed here recently as our friends held their wedding reception at the hotel. Staff at check in we're welcoming and attentive. Our room was on the first floor, whilst not huge in size it was comfortable and plenty big enough for the two of us. There are tea & coffee making facilities in your room & a hair dryer.... More

Was this review helpful? Yes
Laura D, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Clarke Thomas, Thank you for taking the time to review the Holiday Inn Runcorn on trip advisor following your recent stay. We are so pleased to hear that you enjoyed your time with us while celebrating your friends wedding and look forward to welcoming your back in the near future. Kind regards Laura Derricott Guest Relations Manager More

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Additional Information about Holiday Inn Runcorn

Address: Wood Lane, Beechwood, Runcorn WA7 3HA, England
Phone Number:
Location: United Kingdom > England > Cheshire > Runcorn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Runcorn 3*
Number of rooms: 150
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Also Known As:
Holiday Inn Runcorn Hotel Runcorn
Runcorn Holiday Inn

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