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Holiday Inn Runcorn

3.0 of 5
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Wood Lane, Beechwood, Runcorn WA7 3HA, England
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Holiday Inn Runcorn
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Ranked #2 of 3 Hotels in Runcorn
A recent review
3 of 5 stars reviewed 5 days ago
Wendyonthesouthcoast Gosport, United Kingdom
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379 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gosport, United Kingdom
Top Contributor
130 reviews 130 reviews
53 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

On check in I was greeted as a Platinum member but no upgrade and I was staying 4 nights plus the rooms are some of the smallest I have stayed in. Rooms on floors 3-4 they are slightly bigger than floors 1-2 but at least you have windows which open! We were given a voucher for a free drink &... More 

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Rugby, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Hotel is in need of a refurb.Tired and old decor in rooms .Hotel is a Holiday Inn franchise and is owned by Kew hotel group.Hotel is a typical old Post House.Saying that check in was good and staff were friendly .Hotel restaurant served excellent food .

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SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Ian W, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. You may be pleased to know that we are due to undertake a programme of refurbishment commencing next month and we hope that when you welcome you back you will see the difference and make your stay that little more enjoyable.... More 

Dawlish, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed overnight before a family funeral the next day. The rooms were clean and well-equipped, beds extremely comfortable and staff so friiendly and helpful. We ate there in the evening and the food was surprisingly good as was the excellent breakfast. Close to the motorway but not overly noisy and facilities are good too.

Was this review helpful? Yes 1
SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Dawlishdreamer2014, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. We are so pleased that you had an enjoyable stay experience and look forward to welcoming you back soon. Kind regards Sonia Thomson Guest Relations Manager More 

2 reviews
4 of 5 stars Reviewed 1 week ago NEW

We stayed for 1 night in early May. Positives: location, friendly staff, family friendly pool and positive attitude to children. We ate in the lounge bar in the evening ( ordering at about 9.30pm). Our meal was well presented (mixed grill and a panini ) informal and delicious. We had a lovely breakfast the next morning with a good choice... More 

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SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear NadeanT, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. We welcome feedback and yours has been passed to both our Food and Beverage Manager and Reception Manager to investigate the matters that you raised. We do however look forward to welcoming you back soon for another enjoyable stay. Kind regards Sonia... More 

Durham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed in a twin room, overnight, as part of a tour with National Holidays. Can not fault the hotel at all. Very quick check in, spotlessly clean room. We had a three course evening meal which was lovely, very fresh vegetables. Then a breakfast which was buffet style and very nice. Pleasant helpful staff especially in the dining room. I... More 

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SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Deb019, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. We are so pleased that you had an enjoyable stay with us and look forward to welcoming you back soon. Kind regards Sonia Thomson Guest Relations Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Really nice hotel, lovely and quiet, gym and swimming pool available, room was lovely, clean and comfortable, air con at whatever temp we wanted, breakfast was help yourself but still lovely and served tea/coffee soon as your seated. Really nice hotel

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SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Chrisburton1985, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. We appreciate your comments and have passed them to the hotel team and look forward to welcoming you back soon. Kind regards Sonia Thomson Guest Relations Manager More 

United Kingdom
Top Contributor
85 reviews 85 reviews
26 hotel reviews
192 helpful votes 192 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is like 2 minutes from a lot of motorway intersections so is a great little hotel which is not in a service station. We stayed just one night for a themed event and had a thoroughly nice time. Food was good, bar prices were reasonable and staff were friendly. Breakfast organisation was a DISASTER, most hotels have problems... More 

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SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear jodieh12, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. Your comments are most welcome and have been passed to the hotel team and we look forward to welcoming you back soon. Kind regards Sonia Thomson Guest Relations Manager More 

York, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As I have used this hotel before, I was confident of a good level service and as always, I was not disappointed. I had been advised in advance that the hotel was extremely busy and even though that was the case, it did not impact on the service or facilities in the hotel. The room was clean and comfortable, the... More 

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SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear SopranoAlex, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. We take all of our guest comments seriously and look forward to welcoming you back to the hotel soon. Kind regards Sonia Thomson Guest Relations Manager More 

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

You get what you pay for at this hotel, in need of an update and a bit rough round the edges. We had a room upgrade which appeared to be the addition of a sofa which was well worn I might add. What I must say is the staff were very friendly. There was a young chap at breakfast who... More 

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SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Fjpsc2015, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. You may be pleased to hear that we are currently undergoing a programme of refurbishment which will enhance our bedrooms. I have passed your comments regarding our staff to the hotel team and in particular the breakfast staff. We do hope that... More 

Widnes, United Kingdom
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our Room was very clean and tidy, restaurant however was more like a canteen, no ambience at all, there is decent bar area, unfortunately of a morning the breakfast was very expensive for a just above average meal. On the plus side the staff were very friendly.

Was this review helpful? Yes
SoniaThomson1, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear faser, Thank you for taking the time to review your recent stay here at Holiday Inn Runcorn. We take all of our guest comments seriously and I have passed these on to the hotel team and we look forward to welcoming you back in to the hotel soon. Kind regards Sonia Thomson Guest Relations Manager More 

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