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Campanile Runcorn

Lowlands Rd, Runcorn WA7 5TP, England
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1 room 1 guest
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Campanile Runcorn
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143 Reviews from our TripAdvisor Community

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Traveler rating
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    25
    37
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (143)
  • Mar-May only
    (40)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (15)
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Scunthorpe, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed yesterday NEW

We stayed here as it was the only hotel which was near to the shuttle bus drop off for Creamfields festival. It cost £99, the usual cost is £70 I believe, although I wouldn't pay that either! Check in and reception staff were really great, rang a taxi for us to Creamfields. Staff couldn't be faulted. Unfortunately, they have to... More 

Was this review helpful? Yes
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights, booked 3 rooms for family. Would recommend for anyone,rooms were very very clean,bath with shower over was shining clean,as was the whole bathroom plenty of hot water,beds clean and comfy,reception staff really friendly,didn't go for breakfast but price list was fair. Great place, could do with a lick of paint but the cleanliness for me overrid... More 

Was this review helpful? Yes 1
Sonia B, General Manager at Campanile Runcorn, responded to this review

Dear Tinaley, I am so pleased that you had such a great stay with us. Thank you for taking the time to share your experience on Trip Advisor and for your kind feedback. The team have seen your review and are as pleased as I am to learn of your satisfaction and we all look forward to seeing you again... More 

Carmel, United Kingdom
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Once we found it we were greeted well. It could do with some freshening up the rooms are tired could do with re decorating. Bed linen clean etc, breakfast ok, coffee is dyer though!! My apologies for nearly setting the smoke alarm off with croissant !!! You dealt with it very professionally x

Was this review helpful? Yes
Sonia B, General Manager at Campanile Runcorn, responded to this review

JohnRowlands43, Thank you for your 4* review, I am delighted to see you enjoyed our hotel along with all the amenities, and you enjoyed the croissant . Please do contact us when you are visiting Runcorn again so we can assist with any arrangements. Kind Regards Sonia.B General Manager More 

Karmelava, Lithuania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I visited this hotel just for one night, and very happy for that! First of all the guy who was working in reception looked very busy with pc and even he saw that I had big bag and I was alone girl still gave me a room on second floor. And I needed to bring my bag all the way... More 

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Sonia B, General Manager at Campanile Runcorn, responded to this review

Dear alkante, Thank you for taking the time to leave your review of our hotel following your recent stay. Your feedback is very important to us as it gives us the opportunity to review areas of the hotel that require immediate attention. Firstly, let me apologise for not fully meeting your expectations. It is disappointing to read that you did... More 

Travelers are raving about these Runcorn hotels

Bournemouth, England, United Kingdom
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

The first impression in need of repainting on the outside room was adequate but on my side it had no bedside table and room needed a thorough clean The staff were pleasant We had a meal in the evening and breakfast were ok nothing to shout home about.I used the toilet in reception area. It was disgusting and again it... More 

Was this review helpful? Yes
Sonia B, General Manager at Campanile Runcorn, responded to this review

Dear theresa12013, Whilst I am grateful for you taking the time to contact us following your stay, I was disturbed to learn of the poor experience and opinion you have on our hotel. At the outset, please accept my sincere apologies for any failings in service delivered during your time with us. I have taken on board your feedback with... More 

Durham, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed July 26, 2015

We are just back from a weekend in this brilliant hotel. The staff were amazing, particularly Lee who was a complete star. He was all things to all men on Friday and then on Saturday was assisted by the lovely Robyn to make our stay excellent. We loved it you guys, thank you.

Was this review helpful? Yes
Sonia B, General Manager at Campanile Runcorn, responded to this review

Dear Janice C, Thank you for leaving us such great comments following your recent stay, your compliments have been passed to Lee and Robyn ! Glad you enjoyed different elements of your stay and please do contact us directly when you are next ready to book so we can welcome you personally. Many Thanks Sonia.B General Manager More 

Romsey, United Kingdom
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 24, 2015

Well! Having arrived around 6pm in the pouring rain, we checked in and some friends were already there to meet us. It was more like a motel with a separate reception/dining room/lounge the latter being the nicest part. My room was small, dirty, shabby, the attached bathroom had a sit in half bath and the towels were a dull grey... More 

Was this review helpful? Yes
Sonia B, General Manager at Campanile Runcorn, responded to this review

Dear AliRosen, Whilst I am grateful for you taking the time to contact us following your stay, I was disturbed to learn of the poor experience and opinion you have on our hotel. At the outset, please accept my sincere apologies for any failings in service delivered during your time with us. I have taken on board your feedback with... More 

South West England
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 24, 2015

After reading the reviews here, I wasn't expecting much. I was happy with the cleanliness of the room. It was small but we wern't paying much. For £45 for the night, we got a sleep in a clean bed. If it was on night again, I would come back. There was a railway station close by and it was near... More 

Was this review helpful? Yes
Sonia B, General Manager at Campanile Runcorn, responded to this review

Dear Malcom56, Thank you for your 5* review, I am delighted to see you enjoyed our hotel along with all the amenities. Please do contact us when you are visiting Runcorn again so we can assist with any arrangements. Kind Regards Sonia.B General Manager More 

Coalville, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 20, 2015

Stayed 18/7/2015 room 130 From the first moment they messed up the booking or laterooms did booked a double for 2 adults ended up with a twin and said I booked for 1 adults I showed them the booking they wasn't happy and couldn't change as they was fully booked. Got a free breakfast with I am glad it was... More 

Was this review helpful? Yes 1
Sonia B, General Manager at Campanile Runcorn, responded to this review

Dear David1141, Thank you for your review, and for raising your issues with us. While I appreciate that you’re using Tripadvisor to help the travellers to make their choice, I am disappointed to see you have chosen to share your feedback in this way. I was surprised by your comments regarding fleas, I can assure you that we do not... More 

Liverpool, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 18, 2015

Stayed her on the 11/7/15 in room 119. On arrival the reception area was relaxing and pleasant but when we went to our room it was a totally different matter, The walls were dirty and the room was old and stank, after a night out at a party we settled for the night to wake the next morning to of... More 

Was this review helpful? Yes 1
Sonia B, General Manager at Campanile Runcorn, responded to this review

Dear gikkymc, Thank you for your comments. We have been in contact following your stay, and I am pleased that we have communicated appropriately. I'm very sorry if any of our team had come across as insensitive and not understanding to your situation. Kind regards, Sonia.B General Manager More 

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