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All 8 Rochdale hotels »

Mercure Norton Grange Hotel and Spa

4.0 of 5
Manchester Road, OL11 2XZ, England
Hotel amenities
Mercure Norton Grange Hotel and Spa
Ranked #6 of 8 hotels in Rochdale
3.5 of 5 stars 230 Reviews
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230 reviews from our community

What travelers say about this hotel
  • Evening meals(7)
  • Staff were friendly(6)
  • Steam room(6)
  • Swimming pool(6)
  • Second night(5)
  • Leisure facilities(4)
  • Good food(3)
  • Full english(3)
  • Thermal suite(3)
Traveler rating
    60
    76
    47
    30
    17
Only show reviews for Family (25) | Couples (92) | Business (55)
Date Rating
Middlesbrough
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 28, 2012 NEW

Booked through late rooms.... We stayed two nights in room 210, for two nights over a weekend in May. Booked through Late Rooms for the bargin price of £107...... for a double room for two nights, room only.... In a 4 * star hotel with a spa.... Location is great, about 8 miles outside manchester.... First impressions, the only unfriendly... More

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Preston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 28, 2012 NEW

My husband and I have just returned from spending a weekend here, just for a break away from home. We checked in with no problems what so ever, and were directed to our room, which for a standard room exceed my expectations - the room was bright and airy the bathroom was also clean and bright, for a standard room... More

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Stamford, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2012 NEW

We got to the hotel mid afternoon and it was clear there was a wedding on. When we went in the woman behind reception was very chatty and personable. She offered us one of the complimentary shortbreads available at reception which was a nice touch. She mentioned there was a wedding on but that they'd put us in another part... More

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Damon Yoxall, General Manager at Mercure Norton Grange Hotel and Spa, responded to this review
May 28, 2012

Dear Guest Thank you for your kind words, its nice to receive great reviews it really helps us with our business in making people happy. I will pass on your thanks to the staff. Kind regards Damon Yoxall General Manager More

Leeds, England, United Kingdom
1 review
5 of 5 stars Reviewed May 26, 2012 NEW

Well 16 of us stayed here for my sisters' hen weekend. We had a fantastic time. We recieved a great welcome from Christopher when we arrived. The spa facilities are excellent and the beauty treatments we received were outstanding along with the ambiance of the rooms. The hotel rooms were very nice, however I do agree the lift and the... More

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Damon Yoxall, General Manager at Mercure Norton Grange Hotel and Spa, responded to this review
May 28, 2012

Dear Guest Wow what a fabulous review! It’s so nice to receive great reviews; you are so right in your comments! I will pass on your thanks to all the staff and hope to see you again soon! Kind regards Damon Yoxall General Manager More

Bolton le Sands, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 24, 2012 NEW

In this case, I booked two nights in a 4* hotel, expecting things to be at least reasonable. Not quite. The duty manager advised using the service lift towards the rear as the first one was worse than, "if we hoisted you up with a rope!". Corridors, room door, we'll be charitable and say they are "worn". The mattress s... More

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Damon Yoxall, General Manager at Mercure Norton Grange Hotel and Spa, responded to this review
May 28, 2012

Dear Guest Thank you for your comments regarding your recent stay with us they are much appreciated. An investigation will take place to ensure our future guests comfort. Kind regards Damon Yoxall General Manager More

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Molieres, France
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed May 23, 2012 NEW

We stayed here for 2 nights whilst visiting family nearby. Our room was on the 2nd floor (room 331) and we tried using the lift, however it was very slow and made so many clunking noises that we used the stairs for the rest of our stay for fear of getting trapped inside. The smell of food cooking as we... More

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Damon Yoxall, General Manager at Mercure Norton Grange Hotel and Spa, responded to this review
May 28, 2012

Dear guest Thank you for your comments regarding your recent stay with us. I am sorry that you had encountered problems with the housekeeping department; I am dealing with the issues you have raised to ensure all staff are trained to a high standard when cleaning rooms and making up the beds. I am sorry that you had to complain... More

Oxford UK
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 20, 2012

Due to work commitments have been stopping here on and off for the last 5 years but recently have had to spend more time in Rochdale. I have tried most of the hotels around this area but found this one is the best since Mercure took. The staff are friendly, helpful and do look after you. The food is really... More

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Damon Yoxall, General Manager at Mercure Norton Grange Hotel and Spa, responded to this review
May 21, 2012

Dear Funny Fish What a great review! Thank you so much for your comments they are really appreciated. It’s so nice to receive great comments about our staff and food; I will make sure the team are made aware. Hope to see you again soon. Kind regards Damon Yoxall General Manager More

Manchester, UK
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 14, 2012
1
person found this review helpful

We recently returned from 2 nights at the Norton Grange, staying in room 302 on the second floor. The check-in was average- the person checking us in was quick but didn't tell us where anything was other then our room. I had to ask where the breakfast was held, and how to access the spa- not a big deal but... More

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Damon Yoxall, General Manager at Mercure Norton Grange Hotel and Spa, responded to this review
May 16, 2012

Dear guest Thank you for your comments regarding your recent stay with us. I am sorry to hear that you had encountered problems with the noise whilst at the hotel from the weddings and also the road. It is disappointing that your check into the hotel was not up to standard and I will be speaking with my reception manager... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2012
1
person found this review helpful

Stayed here for a one night dinner package, Excellent value for money and food was great would recommend this place for a romantic break that doesn't break the bank. Very good leisure facilities pool and spa.

Was this review helpful? Yes
Damon Yoxall, General Manager at Mercure Norton Grange Hotel and Spa, responded to this review
May 16, 2012

Dear guest Thank you for your great review of Norton Grange. I am glad you thought the hotel was great value for money and you enjoyed the Spa. I will pass on your comments to the team. Kind regards Damon Yoxall General Manager More

Yorkshire
Top Contributor
80 reviews 80 reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed May 11, 2012 via mobile
1
person found this review helpful

Not bad, but a few observations - pretty average/too soft bed, avoid rooms on road side of hotel (very noisy), room service breakfast never arrived, wifi access extra and silly price, and signal poor. Otherwise, excellent staff at reception, in bar, and in restaurant - and pretty impressed with quality and price of dinner. Overall, ok, but not historic.

Was this review helpful? Yes
Damon Yoxall, General Manager at Mercure Norton Grange Hotel and Spa, responded to this review
May 16, 2012

Dear guest Thank you fro your kind comments regarding the staff at Norton Grange. It’s so nice receiving great reviews about the staff and I will pass on your thanks. Unfortunately we do have some rooms that are noisy than others because of the road especially in the morning, we do on some occasions have rooms that we can move... More

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Additional Information about Mercure Norton Grange Hotel and Spa

  • Mercure Norton Grange Hotel
Address: Manchester Road, OL11 2XZ, England
Price Range: $

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Mercure Norton Grange Hotel and Spa
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