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All 6 Rochdale hotels

Mercure Manchester Norton Grange Hotel and Spa

4.0 of 5 Hotel   |   Manchester Road, Rochdale OL11 2XZ, England
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Mercure Manchester Norton Grange Hotel and Spa
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Ranked #4 of 6 Hotels in Rochdale
A recent review
4 of 5 stars reviewed 2 days ago
Brad C London, United Kingdom
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544 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
44 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

stayed here on a Saturday night as part of a party in the local area. The hotel is located away from the centre of Rochdale, but only quick and easy drive from M62 and not far from Manchester. Hotel is a self styled luxury spa resort, and apart from being a little dated in parts, it certainly lived up to... More

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Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your great review of the hotel and facilities. It’s pleasing to hear that you enjoyed your stay with us on Saturday and that we looked after you by allocating a room away from the 18th birthday party we had on. Glad you had a relaxing night with us and hope that we can be of... More

Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife & I stayed for one night, a Saturday. Upon check-in we were informed by a very nice receptionist that there was 2 weddings that day but they'd tried to place us away from possible noice. Not a problem for us other than the drunk man in the corridor at 2am. The Spa facilities were fantastic, we spent a... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you so much for your great review of the hotel. It’s always nice to receive such great reviews especially about the staff. I will pass on your comments to the rest of the team and look forward in welcoming you back in the future. Kind regards Damon Yoxall General Manager More

Greater Manchester, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

My daughter and I have been enjoying spa days at the Norton Grange for seven years now - I can't fault it. Sadly after so many years of enjoying the pure relaxation of the experience that a spa day should be we were disappointed with the service of our lunch and the complaint is against the extremely rude waitress who... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest As mentioned to you on the phone last week I have investigated the issues you face in the Spa regarding the service and dealt with this matter. Thank you for bringing this issue to my attention, I apologise for the inconvenience this has caused and hope this has not put you off staying with us in the future.... More

Leicester, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Easy to find. Friendly welcome from the receptionist. Clean room with all you expect, tea and coffee, hair dryer. A very welcome free unlimited wifi was available and was easy to log into and a good connection. Had a Greek roast veg wrap in the bar, which was spoilt with the additional of chillies. Unfortunately the bar attendant had also... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for taking the time to write such a good review about the hotel especially the staff, food and service. I will ensure the team are made aware of your comments. We do have some areas of the hotel that are a bit tired and have a plan to replace the bottom floor corridor carpet. Kind regards... More

County Cork, Ireland
1 review
5 of 5 stars Reviewed 2 weeks ago

Very pleasent stay, staff were all extremely friendly - Our room was well furnished and the meals were excellent. With very good carpaking and convenient for Manchester and other local Towns. WIFI worked well

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your great review of the hotel. It’s always nice to receive such great comments especially about the staff and services. I will pass your comments onto the rest of the team and hope to welcome you back in the future. Kind regards Damon Yoxall General Manager More

Manchester
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is quite nice, has a peaceful feeling to it, the rooms are nice too from my experience. A drawback of the hotel is the level of noise that can come from parties and events they run, we were unable to sleep until around 2am! They should really look into methods of tackling this such as better windows for... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your stay with us. Its pleasing to see you enjoyed your stay with us, I will pass on your thanks to the rest of the team and look forward in welcoming you back in the future. Kind regards Damon Yoxall General Manager More

Sheffield, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Upon arrival we were not exactly thrilled. We were waiting for 20 minutes and it seemed as though we had been forgotten about at one point. But reception staff always maintained a lovely positive attitude. After a cheery welcome we were given our room key and we stayed in room 326 which is a privilege room. It was a lovely... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your great review. It’s always nice to receive such great comments especially about our staff. I will pass on your thoughts to Donna who serviced your room, she will be very happy. Glad you enjoyed your stay and I will follow up on the other comments you made regarding the Spa. Kind regards Damon Yoxall... More

Oldham, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recently stayed at the above, and on a whole, I couldn't complain. There are a couple of maintenance issues that would improve the experience. The room that I stayed in had the dirtiest window you could imagine! The towels in the bathroom had holes in, and the chairs in the room were stained, and one had the lining under the... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following your recent stay with us. I will ensure that the issues you have raised regarding the maintenance of the room are dealt with. It’s pleasing to note that you enjoyed the rest of your stay. Kind regards Damon Yoxall General Manager More

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay at the Mercure Norton Grange when we come to visit family in the UK. Our 4 or 5th visit. It has spacious rooms that are always spotlessly clean. The pub has lovely food but sometimes a bit short staffed. The grounds are always meticulously groomed. It appears to be quite a popular place to go on a Saturday... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for the great review you have posted. It’s great to receive such great comments; I will pass this onto the rest of the team and look forward in welcoming you back to the hotel in the near future. Kind regards Damon Yoxall General Manager More

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Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Address: Manchester Road, Rochdale OL11 2XZ, England
Location: United Kingdom > England > Greater Manchester > Rochdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
Number of rooms: 81
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester

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