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Mercure Manchester Norton Grange Hotel and Spa

Manchester Road, Rochdale OL11 2XZ, England
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Mercure Manchester Norton Grange Hotel and Spa
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Mercure Manchester Norton Grange Hotel and Spa
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609 reviews from our community

Traveler rating
    186
    219
    108
    65
    31
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126
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
  • All months
    (609)
  • Mar-May only
    (133)
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    (161)
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    (151)
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    (164)
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Epsom, UK
Top Contributor
68 reviews 68 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Friendly staff, especially in the breakfast room. Lovely French-English breakfast with full English (lovely hash browns!), cheese, cold meats, fresh bread (and toast), mini croissants, variety of fruit - and you could have ordered a variety of breakfast dishes from the menu too. Best breakfast I've had for a long time. Total thumbs up. And staff very helpful in getting... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your stopover at the hotel. It’s nice to hear you enjoyed the hotel and Spa; we really do have some great aspects of the hotel and have a great team. I will pass on your comments to the rest of the team; look forward in welcoming you back in the... More 

Wokingham, United Kingdom
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

There are surprisingly few good hotels on the north side of Manchester but this is one. It used to be a Macdonald hotel and still retains some of the quirkiness of the Scottish hotel chain combined with the customary efficiency of the Accor group. The location is very pleasant, the rooms of a decent standard and the staff friendly. If... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your positive review of the hotel following on from your visit. Its pleasing to see you enjoyed the facilities and service, I will pass on your thanks to the rest of the team and look forward welcoming you back in the future. Kind regards Damon Yoxall General Manager More 

Chelmsford, England, United Kingdom
Top Contributor
80 reviews 80 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The Norton Grange is typical of our old style business UK hotel stock in lacking any sort of investment in the buildings, rooms (especially the bathrooms) and public areas. Upon walking into reception, you are greeted by a stale, damp smell akin to decaying carpets and the reception area is dark, dingy and not very inviting. The other public areas... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments regarding your recent stay with us. I would like to apologise for the issues you encountered. We do have a programme of refurbishment for the Spa areas, public area carpets and decoration of the rooms which is on-going over the next 8 weeks. I take on board your observations regarding the rooms and... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

I was really excited to go for my spa day for my Mum's 50th birthday, so after spending quite a substantial amount of money, we were unsure of what to expect. The treatments and staff were fantastic, the food was good and the relaxation room upstairs was lovely and relaxing. However, the spa area downstairs was disappointing. Three out of... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your recent stay with us. I would like to apologise for some of the thermal suite being out of operation during your stay, we have a full refurbishment of this area in April to bring it up to a 4 star standard. Unfortunately from time to time this equipment does... More 

cheshire
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We held a family party in the Willow Suite and I felt I must write to say what a wonderful evening was had by everyone. Manager Preston and his staff looked after us all extremely well. Nothing was too much trouble. After the party several members of our family stayed over in the hotel. Rooms were clean, comfortable and well... More 

Was this review helpful? Yes 2
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you so much for your great review of the hotel and staff. It’s always nice to receive great reviews of the hotel we do have a great Spa and team who will be delighted with your comments. I will ensure all are aware of your thoughts and we look forward in welcoming you back to the hotel... More 

Manchester, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Just back from a one night stay booked last minute through last minute.com. We were quite pleased that we'd manage to get a good deal through the secret hotel deal. Arrived early evening to a very quiet hotel. The receptionist was very friendly & we headed to our room 232. Walking down the corridors there was musty smell & on... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest. Thank you for your review of the hotel and staff. I would like to apologise for the issues you faced during your stay. We do have a plan to refurbish some of the areas you mentioned in your review, regarding the smell I will investigate this straight away to ensure other guests are not affected. It’s great to... More 

Bolsover, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Went for soa weekwnd. Arrived to a lovely room abd great service. In particular single out Clare who made fantastic cocktails in the bar and even went the extra mile in updating menu to include all ingredients. Cocktail menu a must try.... well done Clare! Now that is what I call customer service.

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest. Wow, what a great review of the Spa! I will ensure all of your comments are passed onto the team, we do have some of the equipment out of operation at the moment and we are awaiting specialised equipment so we can repair as soon as possible. I am pleased that you enjoyed your time at the hotel... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Norton Grange for mine and my husbands birthday on 8th March. We loved it so much that we are going back for another overnight stay today. Everything about this hotel and Spa exceeded our expectations. Nothing was too much trouble and every member of staff we spoken to were polite, friendly and informative. To visit twice... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your great review of the hotel, it’s always nice to receive such great comments especially about the staff. I will pass on your thoughts to the rest of the team and look forward in welcoming you back to the hotel sometime in the near future. Kind regards Damon Yoxall General Manager More 

Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My girlfriend @ i have just stayed overnite sun mar 8th until mon mar 9th, we got a package deal which included 3 course meal, bed @ breakfast @ a spa treatment for £178, when we arrived, we were checked in with no fuss or hassle @ got into our room early, reception staff were lovely @ explained all the... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your great review of the hotel and Spa, it’s nice to receive such great reviews especially about the service, food and staff. I will pass on your thanks to the staff and look forward in welcoming you back to the hotel in the near future, it’s great to see that you were looked after in... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Went here last year , thought we give it another try as it is close to where we live. Last year changed all our time of spa treatments as a member of staff down. Again this year all been given different times, not such a big issue we dealt with it. However the difference in the pool area in a... More 

Was this review helpful? Yes 1
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments regarding your visit to the Spa this weekend. I am sorry that you encountered several problems with the Thermal suite in the Spa; we are dealing with the issues as a matter of urgency. The pump for the Hydro pool is due to be replaced tomorrow and the experience showers including the bench... More 

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