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Mercure Manchester Norton Grange Hotel and Spa

Manchester Road, Rochdale OL11 2XZ, England
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Mercure Manchester Norton Grange Hotel and Spa
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Mercure Manchester Norton Grange Hotel and Spa
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673 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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    (673)
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    (161)
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Yorkshire Dales National Park, United Kingdom
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed over after a family function. There was a wedding party in the hotel at the same time. The bedroom was clean and tidy as was the bathroom. Our bedroom was located above a smoking area/beer garden so we were woken at 2.00am and 3.00am by those still partying, a little worse for wear and very loud. At 6.00am... More 

Was this review helpful? Yes
Rugeley, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

arrived only to be told room not available till 2pm, when the wedding was 2pm. sat in the bar area surrounded by clothes and bags, wedding party arrived and we had to get changed in the toilets so we would not be late for the wedding. room eventually ready at 1.35. not long to get changed and ready. asked for... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

me and my husband spent our wedding anniversary hear on the 31/7/15 what a fab place from the moment we checked in form the moment we left room was stunning could not fault any thing spa was out of this world just what you needed for a night away from the children thank you so much for the staff and... More 

Was this review helpful? Yes
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Had a fabulous spa day with my friend. I totally messed up the booking - I didnt realise the treatment times were on my email! couldnt find my email either! We had missed our time slot for the morning treatment but the two young men on reception were amazing - they were so patient and helpful - they re arranged... More 

Was this review helpful? Yes
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you for your kind review - I'm delighted that we managed to rectify any issues and that your day was still special. We really hope that we can welcome you back to the Spa in the near future. Kind regards Nicholas Bees General Manager More 

norfolk
Level Contributor
2 reviews
1 of 5 stars Reviewed 1 week ago

By investing money in expensive spa and pool facilities this hotel has completely overlooked the facilities which you would expect to find in a 4star hotel .Having stayed in a twin bedded room at this hotel the standards are lacking. The twin beds were not next to each other.This would have been impossible due to the layout of the room.The... More 

Was this review helpful? Yes
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you for your considered review of your stay. I'm sorry to see that we did not meet your expectations on this occasion. I would like to assure you that it's not just the "expensive spa facilities" that we're investing in, we're currently uplifting the bedrooms too although, unfortunately will not be able to provide air conditioning at this time.... More 

Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel with friendly efficient staff. Niggles (window locked and pop up bed for kids had no springs in the base!) resolved immediately by fabulous maintenance staff. Our only gripe was that we booked the hotel for the swimming pool only to find out that the kids couldn't use it in the morning or in the evening after a day... More 

Was this review helpful? Yes
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you for your constructive comments following your stay with us. We're currently reviewing the times, in light of your comments, and will be adjusting them for the school holidays, which is right and proper. I do hope that, in light of this, we can welcome you back in the future. Kindest regards Nicholas Bees General Manager More 

hartlepool
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a spa break and paid to be upgraded to an executive room - when we entered the room I thought they had made a mistake as it was beyond grubby with marked dirty carpets and marks all over the walls and the bottom of the bed was ripped, chair and tables were scratched, bedside tables were full of... More 

Was this review helpful? Yes
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you for your review of your stay. I'm really sorry to see that you faced some issues whilst you were here. I shall investigate your comments immediately. I do hope that we can welcome you back in the future... my direct email is h6631-gm@accor.com if you're planning on returning and I can ensure that your stay is much better... More 

London, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a couple of days and absolutely loved it. Room was clean and all that I needed, nice spacious room. Dinner in the evening was stunning. Breakfast had a great selection beyond the English fry up which was great, spolit for choice. Spa facilities were fab, excellent thermal suite and loved the heated spa pool having the windows... More 

Was this review helpful? Yes
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you so much for your lovely comments and I'm delighted to see that you enjoyed your stay here. I'll make sure that the team read your review too... We hope to be able to welcome you back to the hotel in the near future. Kindest regards Nicholas Bees General Manager More 

manchester
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel because the price was right and it's a ten minute drive from where I live. I booked the Spa Reviver package as a treat for me and my Daughter and I am so glad I did. From check in to check out it was bliss. The evening meal included in the package was just yummy with... More 

Was this review helpful? Yes 2
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

What lovely comments - I'm delighted that you and your daughter enjoyed the Spa Break and even happier that you're coming back so soon for another! We really appreciate it! Let's hope that this stay is EVEN better than the first! Kindest regards Nicholas Bees General Manager More 

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