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Mercure Manchester Norton Grange Hotel and Spa

Manchester Road, Rochdale OL11 2XZ, England
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1 room 1 guest
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Mercure Manchester Norton Grange Hotel and Spa
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683 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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gwynedd
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

very clean nice staff drinks very dear breakfast nice but evening meal awful soup was like a tin of tomatos blended lamb stew had no grave mash potato was a jacket potato mashed with the skin still on it so there was bits of skin all through it it was just awful the apple tart was all pastry with hardly... More 

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Melbourne, Australia
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Heading down the motorway looking for a place to stay when we took a chance on a mystery hotel offer. Was most pleased with the result. Made full use of the included spa facilities to relax in with lap pool, steam rooms and saunas. Also a spa that opened up to outside were we watched the sunset while a hot... More 

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Swindon, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Staying here at the moment for 2 nights and I'm not sure where to start. Booked 2 interconnected rooms as there were 5 of us including a 15 month old. The hotel were fully aware of this as they put a travel cot in one of the rooms for us. As we checked in we were told that there are... More 

Was this review helpful? Yes 2

Travelers are raving about these Rochdale hotels

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have been here on business and if I had a choice I would not return. The hotel is dated and need money spending on it. It appears that money has been spent trying to get a the spa facilities up and running rather then where it is needed. On the note of the spa facilities there seemed to be... More 

Was this review helpful? Yes 1
NBeesGM, Front Office Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Good Afternoon Thank you for taking the time to leave your comments, I am really disappointed to read that you didn't enjoy your stay with us. We make every effort to deliver great service and quality here as most of our reviews will attest too, it is never our intention for any of our guests to leave unhappy and I'm... More 

DIDCOT
1 review
5 of 5 stars Reviewed 1 week ago

We stayed as a large family for a wedding taking 4 family rooms for 2 nights and what a wonderful time we had. The rooms were spacious and clean with all the facilities we needed. We used the spa to take children swimming which was clean and easy to find and use. The family wedding we attended was well run... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
NBeesGM, Front Office Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Good Afternoon Mrs Duffy, Thank you so much for your wonderful review. It is great to read that you and your family had such a welcoming stay with us. I will make sure that all of the team are aware of your kind words. We hope to see you again in the near future Kind Regards Simone Lawton Front Office... More 

1 review
3 of 5 stars Reviewed 1 week ago

We are currently checked in at the hotel and booked a superior room and have been given a classic room of which the hotel is trying to tell us is a superior room. However on there website it shows the photo of a classic room and a superior room and the room we are in is the photo of the... More 

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NBeesGM, Front Office Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Good Afternoon Ms Dennes, Thank you for taking the time to write a review about our hotel. Its great to hear that you do like the hotel in general and I'm pleased we were able to speak in person and that we were able to resolve your queries regarding the room. We look forward to welcoming you back soon Kind... More 

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel after booking a double room we were given a twin room with 2 single beds that were no where near each other. The room was so depressing and you couldn't swing a cat. We decided to grab some lunch in the bar area and my god was it expensive!! The food was just ordinary and... More 

Was this review helpful? Yes 3
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you for your comments, I was really disappointed to read that you didn't enjoy your break here. We make every effort to deliver great service and quality here as most of our reviews will testify. Please be assured that the Duty Manager you spoke to on the day has investigated your comments with the team and discussed your comments... More 

Mold, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed several times at this hotel. The bedding is feather, to which we both have allergies and on the occasions where our advance request to provide an alternative was missed, it has been quickly rectified. Staff have upgraded our room where it has been possible which is very nice. The thermal suite, pool and gym are good and... More 

Was this review helpful? Yes
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you so much for your kind comments and your continued stays at the hotel. I'm really pleased that you enjoy coming back and we hope to welcome you back in the near future. Kindest regards Nicholas Bees General Manager More 

Greater Manchester, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

We attended a Family wedding this weekend and found the following. Staff . Every member of staff we had contact with were extremely polite, and helpful even when just walking through the hotel to our room one of the cleaners held open the doors for us . The one person who does need a special mention is the guy who... More 

Was this review helpful? Yes
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you so much for your kind comments regarding your stay - I'm really pleased that everything went well and I shall certainly ensure that Rob, Preston and the rest of the team see your lovely feedback. I really hope that we can welcome you back in the near future. Kindest regards Nicholas Bees General Manager More 

Manchester, United Kingdom
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel itself is ok, fine, nothing special. The spa treatments are superb and we regularly go. Unfortunately the thermal suite facilities are very dated and often broken. There is mould, broken tiles, not very well cleaned. The food at the restaurant is poor.

Was this review helpful? Yes 1
NBeesGM, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Thank you for your comments and I'm pleased to see that generally you enjoy the hotel. We are currently working on an improvement plan in the Spa - you will have seen new tiling in the thermal suite and various improvements and we will continue to make these on a rolling schedule. We do hope that we can welcome you... More 

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