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Mercure Manchester Norton Grange Hotel and Spa

4.0 of 5 Manchester Road, Rochdale OL11 2XZ, England
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Mercure Manchester Norton Grange Hotel and Spa
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Mercure Manchester Norton Grange Hotel and Spa
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597 reviews from our community

Traveler rating
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    108
    62
    30
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Preston, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I have been meaning to write this review for ages now! What a terrible hotel and I took my wife there for her 40th birthday and I am so embarrassed and will have to make it up to her in the foreseeable future. Book via lastminute.com so I should have expected this really. The hotel is very tired and ruins... More 

Was this review helpful? Yes 2
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Manchester, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is the second time my partner and I have stayed at the Norton Grange. The hotel has disappointed us both times. Spa is lovely, although when we went to the pool there were a lot of children and my partner commented on how he couldn't get to the showers afterwards as they were very busy. Food and waiting staff... More 

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central
Contributor
15 reviews 15 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

A comfortable bed, reasonable facilities and a clean room and bathroom meant this hotel was a good choice. There is free parking and free wifi in the rooms, and the hotel is well laid out. The room was quiet and the staff were friendly. The spa is a highlight. The pool is lovely, and the large jacuzzi with a view... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your recent stay with us. It’s nice to hear that you enjoyed your stay especially the Spa; we really do have a great team at the hotel who will be delighted to hear you enjoyed their service. We look forward in welcoming you back to the hotel in the near... More 

Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel is not 4star. Cleaning standards are poor, armchairs in the reception were filthy , carpets in the lift and corridors were stained, and smelled. In the room mattresses torn and wardrobe had one door missing. Staff allocated the wrong room, which was dirty and double instead of a family room. When they entually sorted us a room, only... More 

Was this review helpful? Yes 1
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments. I would like to apologise for the mix up on checking into the hotel, I am dealing with this now. Regarding the ground floor carpet this is due for replacement in March along with the lift carpet. We do clean this carpet on a regular basis but unfortunately its way past its best... More 

Manchester, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just stayed here for one night for a relaxing break. We loved it, especially the spa. The hydro pool was fantastic, as were the sauna and steam room etc. The room was really spacious and clean, had all we needed and had good views from the windows. One negative criticism was that there was a bit of banging from below... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your recent visit to the hotel. It’s great to hear that you enjoyed your stay especially the Spa. I will pass on your thanks to the rest of the team. Kind regards Damon Yoxall General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just had a great spa weekend it was everything we expected and more. the rooms were lovely and clean excellent spa facilities divine treatments superb food and really helpful + friendly staff. Highly recommended .

Was this review helpful? Yes 1
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Wow, what a great review! It’s always nice to receive such great comments from our guests it really does help our business and motivate the team at the hotel. I will pass on your comments to the rest of the team who will be delighted; we look forward in welcoming you back sometime in the future. Kind regards... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in twice for a spa break with a group of friends. Deal through spa breaks for treatment, dinner and one night b&b. Spa, although in need of a bit of a spruce is nice with a good choice of sauna/steam room/jacuzzi etc. Dinner both times has been good and the rooms clean and well equipped. Great value for money,... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your recent review following on from your visit to the Spa and hotel. It’s always nice to receive such great comments especially about the staff. I will pass on your thanks. Kind regards Damon Yoxall General Manager More 

Contributor
20 reviews 20 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business for 2 nights and I have to say the staff are excellent. Polite friendly and respectful nothing is too much trouble, unusually good service for Britain, other hotels and a lot of restaurants could learn a thing or two from these guys. Food is very good and the rooms are pleasant and clean. Would not hesitate... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your recent visit to the hotel. It’s good to hear that you see the hotel ideal for your business needs and that you enjoyed your stay with us. I will pass on your thanks to the rest of the team and look forward in welcoming you back to the hotel... More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 weeks ago

A great party venue with no long slogs back to rooms! Reasonable bar prices for a hotel and 'cashing in period' around xmas. Rooms are always immaculate and a wonderful breakfast to boot! Parking is superb and the views at breakfast... Well, you wouldn't think you were 10 mins from Manchester City Centre! Canal is accessible so a stroll down... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you so much for your great review of the Hotel & Spa. It’s always nice to receive such great comments; I will pass on your thanks to the rest of the team. We do have a great Spa as you say come early to experience that is if you can get away from work early enough! Look... More 

Merseyside, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Just come back from a Spa Weekend at the Mercure - Our package included bed, breakfast, evening meal and two treatments for a group of 28 people. We had a mix up with an overbooking for our treatments this was resolved and all of us had a very relaxing weekend. We found Lindan, the Spa Manager and all his staff... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your review following on from your visit to the hotel for a Spa weekend. It’s great to hear that you had such a nice weekend, the staff in the Spa will be happy to hear that you loved the facilities. We will look forward in welcoming you back in the future. Kind regards Damon Yoxall... More 

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Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Address: Manchester Road, Rochdale OL11 2XZ, England
Location: United Kingdom > England > Greater Manchester > Rochdale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
Number of rooms: 81
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester

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