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Mercure Manchester Norton Grange Hotel and Spa

Manchester Road, Rochdale OL11 2XZ, England
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Mercure Manchester Norton Grange Hotel and Spa
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Mercure Manchester Norton Grange Hotel and Spa
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634 reviews from our community

Traveler rating
    193
    228
    110
    71
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Coventry, England
Contributor
12 reviews 12 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed here for one night for a relaxing spa break with my daughter. On first impressions we were fairly happy, and I cannot fault the staff at all. Our room was ok and appeared in a nice location. We enjoyed the spa although it does appear incomplete with a few tiles missing and the showers were out if order.... More 

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Margate, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

A group of 42 of us stayed from May 6th - 10th, 2015. We were in the area to visit Dunham Massey, the Hat Museum in Stockport, and a trip on the Manchester Ship Canal and of course Salford Quays and Manchester itself. The hotel is in lovely grounds which was a plus. All the staff were pleasant courteous and... More 

Was this review helpful? Yes 1
Coventry, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked with the impression that this would be a luxury hotel, and a nice getaway for me and my friend. Sorely let down. It's situated in nice grounds, that can be a given, and the staff friendly and approachable. However, the room was not what we expected. We booked a family room under the impression there would be space. It... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Luckily for Norton Grange I was with good company (6 friends) and managed to have a laugh with them! Unfortunately we spent the whole time laughing about how badly organised the Hotel was!!!! It was like Fawlty towers!!! Where to start!! We didn't get bath robes, we were made to change in a disabled toilet, had to look at a... More 

Was this review helpful? Yes 1
East Ayrshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

During our stay at the Norton Grange hotel we had an excellent experience there, from day one we were made feel very welcome,we were there for our daughters wedding and the entire experience was marvellous, a huge thank you to the duty manager Rama did a great job to make sure everything went well,Rama should be commend for all his... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I would start by saying Rama the duty manager over the days of our wedding appears to genuinely love and delight in his role. I work in customer service myself and whatever he's paid is not enough. Every one of our guests commented on how attentive, helpful and that he went above and beyond at every opportunity. His smile never... More 

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Macclesfield, United Kingdom
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here whilst attending a wedding. Was very impressed with reception staff, very attentive and welcoming. The room was nice, light and of course clean. Perhaps too hot and no air con controls. Breakfast was good. All in all, nothing spectacular, but everything you'd expect.

Was this review helpful? Yes 1
Liverpool
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked in January for an overnight stay at the end of April, for 6 of us to have a spa day and then stay for bed and breakfast. We waited 3 hours for bathrobes!!! Poor communcation between the hotel and the spa meant that we were sitting around the pool area with just towels. The hotel said they would... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A two night visit to this hotel & on arrival the car park had plenty of space, booking in was efficient & welcoming. Room was clean, comfortable & everything worked, but even with 3 lights in the room it was like be back in the 18th century. I’m sure that 3 candles would have given more light. I understand that... More 

Was this review helpful? Yes 1
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