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Mercure Manchester Norton Grange Hotel and Spa

4.0 of 5 Manchester Road, Rochdale OL11 2XZ, England
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Mercure Manchester Norton Grange Hotel and Spa
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Mercure Manchester Norton Grange Hotel and Spa
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581 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

I have stayed at this hotel previously - there was a wedding on so music as expected until approx midnight although not at such a level that disturbed that much. Massive disappointment today though. Checked in to be given a tiny room compared to last time, seemingly in a part of the hotel that is directly above the main events... More 

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Newcastle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I would love to see this hotel do well. I stay here 4 or 5 times a year, splitting my visits to the north west between this hotel and the 3 star Novotel at Worsley (which never fails to impress me) The rooms at Norton Grange are a decent size and the beds generally comfy. On this occasion I was... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your recent stay with us. I am sorry that we did not meet with your expectations and thank you for your constructive feedback that I will act on straight away. We do offer food until 11pm and I will investigate why we had no one on duty on the Sunday... More 

Coulsdon Surrey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Recently had a two night stay in this hotel. Car problems meant a late arrival but there were no delays at reception and we were offered a good choice of food in the bar. The rooms were well appointed and of a good size. The bathroom was large and nicely decorated. The duvets were lovely and "snugly" and the bed... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you so much for your review following on from your stay with us. It’s great to hear you enjoyed our facilities including the Spa. We do have a great team at the hotel and I will pass on your comments regarding the staff being great assets to the hotel. Kind regards Damon Yoxall General Manager More 

Todmorden, United Kingdom
Top Contributor
82 reviews 82 reviews
24 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife stayed over after her christmas party and said the rooms where of a good standard but nothing special, drinks were a bit expensive but the hotel has a spa with a pool which is very good. Breakfast in the morning was of a good standard with plenty of choice. Staff were also very friendly.

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your Christmas celebrations in the hotel. It’s great to hear that you enjoyed your stay with us, I will pass on you thanks to the rest of the team. Kind regards Damon Yoxall General Manager More 

Crawley
Top Contributor
57 reviews 57 reviews
38 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a couple of nights and we found it to be good value for money, modern good size rooms, lovely staff and a nice breakfast with a really good choice, our only concern was that the food in the bar was a bit pricey for what you got and the quality varied a bit.

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your recent stay with us. It’s really pleasing to see that you enjoyed your stay and that you thought we were good value for money. I will pass on your comments to the rest of the team and look forward in welcoming you back to the hotel in the near... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From reception staff to restaurant staff to spa staff - amazing. Loved my stay. Room great with good amenities. Spa beautiful and staff v attentive. Love the relaxation room. Pool was too cold to swim but jacuzzi amazing and chilled. Good variety of steam and sauna but ice room was broke. Food in restaurant not the best - 6/10, but... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your great review following on from your recent visit to the hotel. It’s pleasing to hear that you had a nice relaxing stay with us; I will pass on your thought to the rest of the team. Your points have been noted and will be investigated. Kind regards Damon Yoxall General Manager More 

Grimsby, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived Christmas eve, mum in law got a fantastic room but ours was a big disappointment, room hadn't been cleaned, bed unmade, dirty towels on the bathroom floor, contacted reception, Donna came straight away while we went to bar and was given a free drink for the inconvenience, we stayed in room 231, very small and you had a cross... More 

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your recent stay with us. It’s great to see you enjoyed the majority of your stay, I do apologise for the issues you faced regarding your room. I will pass on your thanks to Rama & Donna who looked after you during your stay. Kind regards Damon Yoxall General Manager More 

Doncaster, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived 30th December on a 3 night break. Ist day room was very cold although we were eventually supplied with extra heating. Meal 1st night was very poor with a very limited choice and 3 mushroom dishes on the menu. Didn't know whether we had been included with the coach party that was in. Meal on New Years Eve was... More 

Was this review helpful? Yes 1
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your stay with us over New Year. I am sorry to hear that you had encountered several problems with the food during your stay and I will be investigating this with the Head Chef. I would also like to apologise for the poor entertainment we had on the evening and... More 

Carlisle, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely country style hotel with lots of charm. Received a warm welcome from the friendly receptionist(it makes a difference). Breakfast was amazing with lots of choice. Biscuits provided to have with cup of tea in room is lovely. Gym and swimming pool great. Loved the hydro pool that opens up to allow the outside in. Would have been 5 star... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your recent visit to the hotel. It’s pleasing to see that you enjoyed your stay with us especially the Spa. I will pass on your thanks to the rest of the team. Kind regards Damon Yoxall General Manager More 

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Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Address: Manchester Road, Rochdale OL11 2XZ, England
Location: United Kingdom > England > Greater Manchester > Rochdale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
Number of rooms: 81
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester

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