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All 8 Rochdale hotels

Mercure Manchester Norton Grange Hotel and Spa

4.0 of 5 Hotel   |   Manchester Road, Rochdale OL11 2XZ, England
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Mercure Manchester Norton Grange Hotel and Spa
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Ranked #6 of 8 hotels in Rochdale
A recent review
4 of 5 stars reviewed yesterday
anita m Manchester, United Kingdom
  • Reviews (519)
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519 people have reviewed this hotel

Traveler rating
    152
    188
    97
    55
    27
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88
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116
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Contributor
19 reviews 19 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

We visited for our wedding anniversary , we had few problems with our booking but in all honesty, the managers, did try their very best to help us & aim to make it better. So for that reason I have no problem with how it was dealt with. The hotel it's self, is our little gem, we married and have... More

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Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Ours was only a one night stay but it was one of the best we have had in this area. The receptionist was friendly & gave us information regarding the bar & restaurant. The room was very clean & comfortable, however the downside was it was on the main road side of the hotel & the traffic could be heard... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your stay. It’s always nice to receive such great comments and I will pass on your thoughts to the rest of the team. Kind regards Damon Yoxall General Manager More

Rochdale, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My daughter stayed here with a group on a hen night, 2 weeks ago, unfortunately she forgot to pack 2 swim suits she had left in the bathroom. When she got home and discovered her mistake she rang the hotel (this was within 90 minutes of check out) check out was at 12 and check in at 2pm therefore the... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your response. We have looked for the item in question and can’t locate it, we have a rigid lost property policy. Unfortunately from time to time people think they have left items at the hotel when actually they have misplaced them elsewhere. I would not accuse any of my staff from stealing any belongings from... More

Northampton
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first visit to this hotel. It looks secluded but unfortunately some of the rooms are close to a main road. I requested a move to my original room and this was arranged. make sure you ask for a room on the quiet side. The food was good a big choice for breakfast. The leisure club is a... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments following on from your stay. It’s always nice to receive such great comments and I will pass on your thoughts to the rest of the team. Kind regards Damon Yoxall General Manager More

Nottingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

we went with a coach party to Norton Grange, on our arrival only half the rooms were ready. We were given no information about times of our spa facilities, so after dumping our suitcases in our friends room we decided to find out ourselves. On getting to the spa desk only half our appointments were booked in one of them... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your comments. It’s pleasing to see that you enjoyed the majority of your stay. I do apologise for some of your treatments not being booked in. We did check with your tour company beforehand to ensure that we had all the bookings in and this was confirmed back to us, I can only imagine that... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The maintenance of the facilities are appalling, and constant excuse is maintenance has been but they have problems. if I believe these excuses then managers are lacking to allow this poor maintenance by engineers to be allowed and paid for. Keys are still a problem, the pins used are not what you expect and the number of times I have... More

Was this review helpful? Yes 2
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Leisure Club Member As discussed on the telephone we will endeavour to rectify the maintenance issues you have raised. Kind regards Damon Yoxall General Manager More

Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend & I went with our local coach company on a 2 day Spa break to the Norton Grange. We had a very friendly welcome from the reception staff & were served tea & coffee on arrival. The room was very clean and very comfortable, Our bathroom was huge with a bath and a corner shower unit. We used... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you for your great review of the hotel. It’s always nice to receive such great comments about our Spa and service. We do have a great product here, which is not always to everyone’s taste but we do manage to please the majority of our guests. I will pass your comments onto the rest of the team... More

Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

9 female friends and I went to Norton Grange Hotel for a spa weekend and had a smashing time! The staff were friendly, evening meal and breakfast were excellent and we all enjoyed the Spa facilities. Our rooms and bathrooms were nicely furnished and very clean and the beds lovely and comfortable. Four of our party had facials which were... More

Was this review helpful? Yes 2
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Thank you so much for your kind words following on from your recent stay with us. I will pass your comments onto the rest of the team and look forward in welcoming you back in the future. Kind regards Damon Yoxall General Manager More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a truly fabulous place! Very welcoming from the moment we walked through the door, to the moment we checked out. We booked as a 'night away' and in particular, to use the pool and spa facilities. Very reasonable rates for accommodation, with full use of the spa, including a lovely pool, and thermal suite, comprising of a jacuzzi, saunas,... More

Was this review helpful? Yes
Damon_YoxallH6631, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Guest Wow what a great review. It’s always nice to receive such great comments about the hotel, food, Spa and most importantly our great staff who work here. I will personally speak with all the team members whom you have mentioned and thank them for their excellent service. Thank you and look forward in welcoming you back to the... More

Rochdale, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Staff were less then helpful room serivce came from a microwave and was cold the breakfast was late by 40 mins and had been poked and thrown together by a toddler the bath robes and towels are like sand paper and when me and my newly wedd wife complained we were given an answer "i have 150 guests " no... More

Was this review helpful? Yes 2
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Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Address: Manchester Road, Rochdale OL11 2XZ, England
Location: United Kingdom > England > Greater Manchester > Rochdale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more   less 
Number of rooms
81

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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