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Cranbrook Hotel

2.5 of 5
22-24 Coventry Road, Ilford IG1 4QR, England
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Cranbrook Hotel
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124 reviews from our community

Traveler rating
    13
    28
    31
    18
    34
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40
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13
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Portsmouth, United Kingdom
1 review
2 of 5 stars Reviewed 4 days ago NEW

we had booked to stay here for 1 night , when we got to the hotel they said we had no booking , we had confermation to prove we had booked , we asked for a smaller and cheaper room as 4 of us were origannaly going but only 3 went in the end . so i asked them for... More 

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Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very poor accommodation like a rough b&b, noisy and dirty room. Not enough power points one for the tv and one for the heater had to unplug one for the kettle that had to boil on the floor. Woken by the smell of frying from the kitchen. The breakfast was ok but overcrowded in the dining area and had to... More 

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Nottingham, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 2, 2015

Just don't stay here.. it's grim. Good breakfast though! Thin walls. Not proper bedding. Rubbish "curtains". Door didn't lock properly. Thank god for the whetherspoons around the corner to escape to!!

Was this review helpful? Yes 3
ParkHotelIlford, Manager at Cranbrook Hotel, responded to this review

Dear Guest Thank you for choosing Cranbrook hotel for your stay. I am really disappointed to see that you have not enjoyed your entire stay with us at Cranbrook Hotel. Your feedback is very important for us as it helps us to improve the standards and comfort according to your expectations. We try our best to provide our honorable guests... More 

Grimsby, United Kingdom
Senior Reviewer
7 reviews 7 reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 22, 2014

We arrived at the hotel at approx 8am after driving 3 hours went into see about leaving the car while we went into London sightseeing.Was greeted by a pleasant young chap who took my details and said a room was ready if we wanted to leave our bags etc while we went out for the day.He showed us to our... More 

Was this review helpful? Yes 1
ParkHotelIlford, Manager at Cranbrook Hotel, responded to this review

Dear Guest Thank you for choosing Cranbrook Hotel for your stay. I am pleased to see that you have enjoyed all the facilities provided to you during your stay. We try our best to provide our honorable guest the best service we can. We will be glad to see you again with us at Cranbrook Hotel. Thanks Regards BILAL JAMIL... More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 4, 2014

This room was disgusting, it had cobwebs on the fire door, it had s foul smell, the fire door had weeds growing through the bottom, the bed base had a tear in it. Parts of the wallpaper were ripped, the walls were mucky. no head board on the bed and the carpet was mucky. Obviously I was not prepared to... More 

Was this review helpful? Yes 3
ParkHotelIlford, Manager at Cranbrook Hotel, responded to this review

Dear Guest Thank you for choosing Cranbrook Hotel for your stay. We apologize about the inconvenience caused during your stay with us. Your reviews are very important for us as they help us a lot to improve the standards and comfort according to your expectation. Taking notice of your review we are doing a renovation in our hotel and hopefully... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2014

We've recently been staying at the Cranbrook Hotel for a week (two adults, one child), the rooms are rather the standard for hotels of it's price class in London, could do with some refurbishing but unless you are particularly picky they are absolutely ok. I've seen other hotels in the vicinity (e.g. the Britannia Inn) and they have newer interiors... More 

Was this review helpful? Yes 4
ParkHotelIlford, Manager at Cranbrook Hotel, responded to this review

Dear Guest Thank you for choosing Cranbrook Hotel for your stay. We are pleased to see that you have enjoyed all the provided facilities during your stay with us at Cranbrook Hotel. We try our best to provide our honourable guests the best service we can. We wish to welcome you again at Cranbrook Hotel. Thanks Regards BILAL JAMIL Cranbrook... More 

London
1 review
1 of 5 stars Reviewed October 6, 2014

The property is old and a total mess..First of all its divided, we actually stayed in another block!Very narrow halls & stairs & almost no waiting room. As for the room,we had booked a double room but they didn't expect us so we ended up staying in a triple with no space to walk!Old, dirty carpet on the floor,damaged fake... More 

Review collected in partnership with Galahotels.com

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2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 5, 2014

We stayed in a room where the fire escape could be opened with ease from the outside!!!! Needless to say our bag and trainers were 'stolen'. Police were called and outraged so much they went to another room and did the same. We're not even offered an apology told flatly they didn't do refunds. But the do have a sign... More 

Was this review helpful? Yes 3
Toronto, Canada
Top Contributor
79 reviews 79 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 30, 2014

I booked this hotel for 25 days. It is an excellent budget hotel . The rooms are cleaned daily and someone else comea around to check to make sure the cleaning is done . They offer toiletries in the room as well as coffee and tea. The breakfast is very nice and varied and all the staff are friendly .... More 

Was this review helpful? Yes 1
ParkHotelIlford, Manager at Cranbrook Hotel, responded to this review

Dear Guest Thank you for choosing Cranbrook Hotel for your stay. We are pleased to see that you have enjoyed all the provided facilities during your stay with us at Cranbrook Hotel. We try our best to provide our honourable guests the best service we can. We are looking forward to welcome you again at Cranbrook Hotel. Thanks Regards BILAL... More 

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