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All 11 Harrow hotels

BEST WESTERN Cumberland Hotel

3.0 of 5 Hotel   |   St Johns Road, Harrow HA1 2EF, England
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Ranked #3 of 11 hotels in Harrow
A recent review
5 of 5 stars reviewed 4 days ago
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208 people have reviewed this hotel

Traveler rating
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    65
    47
    32
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We enjoyed our short 1 night stay. Great location and a good start to our visit to wembley the following day. Guy in reception ( sorry don't know his name) was so helpful carrying suitcases opening doors and directing us to restaurants / tube etc and a credit to your hotel, we will be back soon ! As Hull City... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

This is without doubt the worst hotel I have ever stayed in England.The hotel is like an old peoples home and council flats put together and called a hotel.The rooms are dreadful,smelly and I could not stop scratching all night.Please take my advice and DO NOT stay here under any circumstance.

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Sheffield, England, United Kingdom
Top Contributor
66 reviews 66 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Its a while since i stayed here (1999) not a lot has changed , this is a well posistioned hotel in the centre of Harrow , parking is limited if you arrive later , the staff are polite and efficient The room needs a good overhaul , bit tatty and stained , and avoid the annexe rooms which are at... More

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Southampton
Contributor
19 reviews 19 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in a triple room 11th April. The reception staff were very welcoming, helpful & friendly. The room we had was a separate building from the main hotel area & a bit derelict. Would have felt a little isolated if staying alone. The room itself was basic, clean enough, although the carpet was quite stained. The bed was quite wobbly... More

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear So L, Thank you for submitting your review of our hotel. I have taken on board your comments in regards to the wobbly bed and I will be sharing this with the housekeeping department. Some of our bedrooms are road facing and I am very sorry that you were disturbed however this problem is shared by many other hotels... More

Blackpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Spent 2 nights at this hotel on a coach Trip,staff were very welcoming and we had a great time, we had gone for a weekend trip to a QPR V Blackpool football match, we are an ageing bunch so very quiet and and laid back.

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear BfFC-John, Thank you for choosing to stay at The BEST WESTERN Cumberland Hotel. I hope you enjoyed the match! I am delighted that the group had a pleasant stay with us, and found the staff to be very welcoming. We look forward to welcoming you all back on your next visit to London. Kind Regards Natalie Smith-Ford More

Ireland West
Contributor
12 reviews 12 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed with a group here in March. Hotel itself is basic but the staff very friendly and helpful. Good location in Harrow and close to tubes and rail. Sarah and Lilly were exceptionally helpful when dealing with our group issues.

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear MikeB_07, Thank you for your review. I am delighted that you and your group chose to stay with us. I was also pleased to learn that our location was ideal for you all. Our great location is one of our key assets and guarantees easy access to the local underground station, restaurants, bars and shops. Lillian and Shannon would... More

Harrow, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Very helpful staff at hotel, friendly. The room was very clean. Close to the amenities in the town. Let me leave car and collect later when I went off in town to my meeting. Would stay there again and recommend this hotel to others.

Review collected in partnership with Best Western GB

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear Kim L, Thank you for your review. I am delighted to learn from your feedback that you were satisfied with our service, facilities and the friendliness of our staff. I am pleased to read that you made use of our complimentary parking facilities. Many of our guests take advantage of this. Thank you for choosing to stay with us.... More

Leicester, United Kingdom
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I have used this hotel for the last few years when working in west London. The food has always been and the bar staff very friendly. A colleague and myself ate in the bar and instead of staying there for a drink after we went elsewhere as the music was driving us mad, too loud! Breakfast was as always good,... More

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear John T, Thank you for your review. I am delighted to learn from your feedback that you were satisfied with our service, facilities and the friendliness of our staff. I have also forwarded your comments to the bar team regarding the music levels. We are currently in the process of refurbishing the public areas with new carpets being fitted... More

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Additional Information about BEST WESTERN Cumberland Hotel

Also Known As:
Harrow Best Western
Best Western Harrow
BEST WESTERN Cumberland Hotel Harrow, Middlesex
Address: St Johns Road, Harrow HA1 2EF, England
Location: United Kingdom > England > Middlesex > Harrow
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 11 hotels in Harrow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Cumberland Hotel 3*
Official Description (provided by the hotel):
Ideal hotel catering for business and leisure travelers. Onsite amenities include conference/banqueting facilities, restaurant, bar, lounge and free internet and free car parking. London’s safest borough boasts golf, high-street shopping, and adorned in history and urban landscape. Underground and national rail links 3 minute walk taking you to Wembley, Heathrow, 15 minutes to Central London. Enjoy London with a point of difference and without worrying about the cost of your accommodation! ... more   less 
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