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All 11 Harrow hotels

BEST WESTERN Cumberland Hotel

3.0 of 5 Hotel   |   St Johns Road, Harrow HA1 2EF, England
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48%
Ranked #3 of 11 hotels in Harrow
A recent review
3 of 5 stars reviewed 4 days ago
Lee M harrow, United Kingdom
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239 people have reviewed this hotel

Traveler rating
    43
    73
    58
    34
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Check-in at this hotel was absolute chaos. I was with a group, and they acted like they had never checked in a group before! Although they had been informed of the time we would arrive, they seemed absolutely stymied by our appearance. At least half of the rooms weren't ready when we arrived, and the one person at the desk... More

Was this review helpful? Yes
Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago NEW

We wanted a Hotel which would be convenient to travel on the Tube train to Westminster . This Hotel was in a good position to do just that. The tube station was just a short walk from the Hotel. The staff were very helpful and pleasant, As we were staying for two nights we had an opportunity to look around... More

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London, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

I stayed for a single nights business in London, I tried to check in around midday but due to being full the previous evening I had to wait until after 7pm when I arrived back from my meetings in C London. The room allocated was simply too small, tired and stained carpet, no aircon, small shower that was not great.... More

Review collected in partnership with Best Western GB

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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is only the second time I have placed a review on tripadvisor but really wanted to write up what a wonderful day we had at the BEST WESTERN Cumberland Hotel. We wanted a special venue in Harrow near the church for our daughter's christening party. I wanted it to be a memorable day as we had waited a long... More

Was this review helpful? Yes 1
Hotel Manager C, General Manager at BEST WESTERN Cumberland Hotel, responded to this review

Many thanks for taking the time to review your recent event at our hotel. We are delighted that you and your guests enjoyed your special day and hope that it was a memorable one. It was a real pleasure to arrange your daughter’s christening party and we hope to welcome you back for another event soon! Your lovely comments will... More

Leeds
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was located perfectly, as it was a 2 minute walk from the tube station. After arriving very late after an Eminem concert, I found that the flexibility of them was great and the attitude toward customers was top notch. The room was spacious, clean, and overall a very secure hotel for the night. If I could do it... More

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Hotel Manager C, General Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review and I hope you enjoyed the Eminem concert! I am delighted to hear that all areas of your stay were satisfactory and look forward to welcoming you back on the next event. Thank you for your kind comments with regards to our staff. Recognising service standards is always deemed as the ultimate guest compliment so... More

Glasgow
Top Contributor
58 reviews 58 reviews
40 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked for one night because we needed to bring the car to London and thought that parking in the area would be OK with Tube nearby. Worked on both counts. Apart from that - we onlyt slept in hotel - fairly basic but OK

Review collected in partnership with Best Western GB

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear Lewnatic, Thank you for your review. I am delighted to read that you were satisfied with your recent stay and that the hotel’s location was ideal for your travel arrangements on both counts. Thank you for choosing to stay with us and don’t forget to call us directly on 020 8863 4111 and receive great offers... We look forward... More

Ireland
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was stating for 1 night and booked a single room at 'the last minute' (about 2 days before arrival) which I got for a great price (incl Full Breakfast). My room (126) was in the main building .. ithe rool / bathroom were spotless, the bed was larger than your usual Single Bed anf there was a large flat... More

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear tommygilboy, Thank you for your comments and four star review. I am delighted that you had a pleasant stay with us and found us to be good value for money in all areas. I am pleased to hear that you were happy with your room allocation. All our bedrooms have large flat screen TV with a variety of channel... More

Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed here for one night. I believe the room was 118. I am so pleased it was only one night. The place was awful and i don't recommend anyone else to stay here. I think if the best western checked this place they would want their reputation saving by removing this from the group.

Was this review helpful? Yes 1
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review. I was very sorry to learn of your experience and dissatisfaction following your recent stay with us. All our bedrooms differ in sizes due to the layout of the hotel, however all bedrooms are of the same standard and quality. I am very sorry that you found the... More

Teesside
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am a Diamond member of Best Western and have stayed at their properties all over the world. This is by far the worst. OK, the room was cheap and it was a single, but it was dingy and the single bed touched the wall. Walkign across the car park, the various rooms "annexes" looked like a stack of portacabins... More

Was this review helpful? Yes
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review. I was very sorry to learn of your experience and dissatisfaction following your visit. I am very sorry to hear that you found the size of your room to be inadequate. All our bedrooms differ in size due to the layout of the hotel. I do think that... More

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Additional Information about BEST WESTERN Cumberland Hotel

Address: St Johns Road, Harrow HA1 2EF, England
Phone Number:
Location: United Kingdom > England > Middlesex > Harrow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Cumberland Hotel 3*
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Also Known As:
Harrow Best Western
Best Western Harrow
BEST WESTERN Cumberland Hotel Harrow, Middlesex

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Ideal hotel catering for business and leisure travelers. Onsite amenities include conference/banqueting facilities, restaurant, bar, lounge and free internet and free car parking. London’s safest borough boasts golf, high-street shopping, and adorned in history and urban landscape. Underground and national rail links 3 minute walk taking you to Wembley, Heathrow, 15 minutes to Central London. Enjoy London with a point of difference and without worrying about the cost of your accommodation! ... more   less 
Number of rooms
85

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