We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Cumberland Hotel

3.0 of 5 St Johns Road, Harrow HA1 2EF, England
Hotel website
Hotel deals
Special Offer
Save up to 50% off stays!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN Cumberland Hotel
Professional photos View all
Browse nearby
BEST WESTERN Cumberland Hotel
Write a Review

306 reviews from our community

Traveler rating
    49
    93
    77
    49
    38
See reviews for
56
80
24
77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (306)
  • Mar-May only
    (61)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (66)
All months
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Good price, I'm a platinum best western member so was hoping to get my room upgrade, after stepped inside my room, I was disappointed I didn't as it was dirty, damp smelling and a walk across the car park. Good location for getting into wembley where we were watching a show. £12 in cab. There was adequate parking to leave... More 

Was this review helpful? Yes 1
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review. I was very surprised to read your comments regarding the cleanliness of your bedroom as this is not to our usual housekeeping standards. I will be speaking with our Housekeeping Manager to ensure there is no repeat of this. On a positive note, I am delighted that the hotels location was ideal for you and... More 

England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Very reasonably priced considering the quality, this was a good clean hotel for a short stay while I visited friends who live nearby. It is close to the shops / pubs / restaurants in the high street. The staff were friendly and helpful. WiFi worked well in both the lobby and the room. The room (in the annex) was a... More 

Was this review helpful? Yes
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

I am most grateful that you shared your experiences with us following your recent stay. I was pleased to learn that you were satisfied with our services and the hotel’s location. Some of our bedrooms and bathrooms do vary due to the design of the hotel. I am very sorry to hear that the road noise slightly disturbed your sleep.... More 

New Quay
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly staff, rooms were clean but basic. Breakfast was included,which was good. The member of staff on duty breakfast time was very polite and helpful. Ideally located for the railway station with access to London.

Was this review helpful? Yes
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review. I am delighted to read that you were satisfied with your recent stay and that the hotel’s location was ideal for your travel arrangements. It is also very pleasing to read that you found the breakfast staff to be polite and helpful, I will be sure to congratulate them on a job well done! I... More 

Bournemouth
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights, staff were friendly, helpful and professional. Our room was in the annexe and was small but clean, well equipped and with comfortable beds. Continental breakfast was good with a nice selection of bread, cereals, fruit etc. Location was very good being a few minutes from the bus and rail station with frequent direct links to... More 

Was this review helpful? Yes
Richmond, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for one night, staff were very helpful. Stairs were a bit much after a long day and corridors were very narrow, car park was full so ended up parked in public car park across the road. Staff were very helpful and friendly which kept my rating on the high side. Decent breakfast and 15% less expensive than local premier... More 

Was this review helpful? Yes
Hotel Manager C, Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear Jeremy Thank you for your review. I am pleased to have read that you had a pleasant stay with us. On behalf of team, I would like to thank you for your lovely comment about the service that you received. The stairs may seem like a bit of a chore at the end of a long day however, they... More 

Contributor
16 reviews 16 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights in February whilst visiting family and going to see a pain specialist on harley street. All in all this was a perfect place to stay. Bedrooms were clean and comfortable. We booked two doubles. One for me and the wife and one fire the In laws. Bedrooms were attended everyday by house keeping. Replenishing tea... More 

Was this review helpful? Yes
Hotel Manager C, General Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you so much for taking the time to review our hotel. I am delighted that you enjoyed your time with us and that our busy urban location was to your liking. It is also pleasing to see that the team were helpful and friendly during your stay and I will be sure to pass on your kind comments to... More 

London
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My parents, both in their 70s, recently stayed for 3 nights during the week. They were disappointed with the small room they were given but could have coped with that if it wasn't for 2 bigger issues. They were freezing cold for the majority of the time they were there and both went home feeling ill due to this. They... More 

Was this review helpful? Yes
Hotel Manager C, General Manager at BEST WESTERN Cumberland Hotel, responded to this review

I am really sorry to read of the issues you encountered during your time with us. I am trying to investigate the points you have raised but am having trouble locating your details in our system. We have our heating on 24/7 so I am surprised and concerned that it was off on your arrival. If you don't mind emailing... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is in a broad side street off Station road, and is ok to look at. The receptionist greeted me very pleasantly and was very helpful. There are no lifts as there are only 2 floors, and the stairs and passages are very narrow. The room was very large and the TV a modern one. The bathroom was ok... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Hotel Manager C, Manager at BEST WESTERN Cumberland Hotel, responded to this review

Dear Katie Thank you for your review following your recent stay at The Best Western Cumberland Hotel. It’s always a great pleasure to receive valuable feedback. Overall, I am glad that you had an enjoyable experience. However, I was disappointed to read that you did not find the hotel bar to your liking. I can assure you that despite its... More 

Howden, United Kingdom
Contributor
12 reviews 12 reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 26, 2015

The staff were really nice and very helpful especially Lucky who showed us to our room. My Mum when booking a triple room told the young man she had disabilities, he kindly reserved a parking place in the car park. We arrived and found our parking place and then had a bit of a trail to the reception. A very... More 

Was this review helpful? Yes
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review. I am very sorry to hear of your issues with our room allocations, however I am very pleased to read that Lucky was of great help and managed to promptly arrange a more suitable room. I will certainly pass on your kind words to lucky as recognising staff is always deemed as the ultimate guest... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed January 24, 2015 via mobile

Great staff good location but the rooms are dirty full of cobwebs behind desks wardrobes not properly cleaned which is a shame because other that that its great place to stay just need to retrained the cleaners as they are not doin there job properly if u stay here have a look for your self and with all the dangerous... More 

Was this review helpful? Yes
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review. I was very surprised to read your comments with regards to the cleanliness of your bedroom as this is not to our usual housekeeping standards, nevertheless I will forward on your comments to our Housekeeping Manager. On a positive note, I am delighted that the hotels location was ideal for you and that you found... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Cumberland Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Cumberland Hotel

Address: St Johns Road, Harrow HA1 2EF, England
Phone Number:
Location: United Kingdom > England > Greater London > Harrow
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Cumberland Hotel 3*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, HotelTravel.com, BookIt.com, Priceline, Agoda, TripOnline SA, Odigeo, EasyToBook and Tingo so you can book your BEST WESTERN Cumberland Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Harrow Best Western
Best Western Harrow
BEST WESTERN Cumberland Hotel Harrow, Greater London

173 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (34)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (11)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (139)
Viewed
Dining (17)
Viewed
Hotel & grounds (23)
Viewed
Room/suite (49)
Viewed
Bathroom (7)
Viewed
Business center/function rooms (11)
Viewed
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay