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BEST WESTERN Cumberland Hotel

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St Johns Road, Harrow HA1 2EF, England
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BEST WESTERN Cumberland Hotel
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BEST WESTERN Cumberland Hotel
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313 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Francisco
Top Contributor
110 reviews 110 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Spent the night here after a red-eye flight from Seattle. The hotel was a bit tricky to find, but once there it had a small car park. The greeting was nice at reception and we were directed to our room in the third building (Note: This is not a real handicapped friendly hotel ... there are a lot of stairs... More 

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Cheltenham, United Kingdom
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an average budget hotel. Good central location, not far from the station. There is a free car park but it fills up quickly. Our room was in the annexe, across the car park which meant that it was quiet. There is a bar beside the hotel which gets noisy but we couldn't hear it in our room. The... More 

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review. I am delighted that all areas of your stay were to your satisfaction and that our location was ideal for your travel arrangements. I have also relayed your praise to our breakfast team and the Head Chef who are very pleased that you enjoyed the service and the sausages! It was our pleasure to have... More 

Huddersfield, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed her for 3 nights over the Easter weekend 2015. This is a straightforward Best Western Hotel. It was very clean, and the staff were friendly and helpful. There is a large car park and this is a plus for this hotel, with it being only a short walk from the tube station. However, the Harrow tube station was... More 

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your wonderful feedback about our hotel. I am pleased that our location suited your needs and that you found your room very clean. Our location is an advantage as we are within walking distance of two local train stations as well as shops, restaurants and pubs. Thank you for choosing to stay with us and we hope... More 

Senior Contributor
29 reviews 29 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for three nights while my wife was at St marks .apart from checking in an out never went into hotel,was room only and room was at the back of car park.felt like I was nothing to do with hotel so did not use bar etc.dont plan to stay here again.

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review. We are an 85 bedroom property spread over an acre of land and some of the rooms are located in our annex block, however all bedrooms are of the same quality and standards. I do not know why you felt that you had nothing to do with the hotel perhaps if you used some our... More 

Margate, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went to London for latest England home game at Wembley Stadium found hotel via Booking .Com perfect for an overnight stay reasonable priced underground only 5 minutes away for central London The hotel was ideal for my stay single room very comfortable clean with TV tea coffee and WI Fi and TV good bar and restaurant very helpful staff Well... More 

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for choosing to stay with us. It gives us such great pleasure to learn that you had a pleasant and comfortable stay. All staff aim to ensure that guests are valued and respected at all times and we are very pleased to hear that our goals were achieved. Next time, don’t forget to book directly with us on... More 

Isle of Wight, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here for one night with my husband and daughter good reception lovely and clean and a very good breakfast in morning. The wi fi was not working but it was not a problem. Plenty of places to eat locally.

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Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your positive comments. I am delighted to hear that all areas of your stay were to your liking and look forward to welcoming you back on your next visit to London. Next time, don’t forget to book directly with us on 020 8863 4111 to receive great offers and more.... Kind Regards Natalie Smith-Ford More 

Sunderland, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 10, 2015 via mobile

Stay here whenever possible. Free parking if you get there early enough. Rooms are Cowan and comfy. Lots of local pubs and restaurants if toy don't fancy eating in the hotel restaurant. Breakfast is buffet style which is quite good if not the hottest, but that is buffet breakfasts. 7 minute walk from the tube as well.

Was this review helpful? Yes 1
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

I am delighted to read that you were satisfied with your recent stay and that the hotel’s location was ideal for your travel arrangements. Thank you for choosing to stay with us. Don’t forget to book directly with us on 020 8863 4111 to receive great offers and more.... Kind Regards Natalie Smith-Ford More 

Senior Contributor
46 reviews 46 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 23, 2015

Good price, I'm a platinum best western member so was hoping to get my room upgrade, after stepped inside my room, I was disappointed I didn't as it was dirty, damp smelling and a walk across the car park. Good location for getting into wembley where we were watching a show. £12 in cab. There was adequate parking to leave... More 

Was this review helpful? Yes 1
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review. I was very surprised to read your comments regarding the cleanliness of your bedroom as this is not to our usual housekeeping standards. I will be speaking with our Housekeeping Manager to ensure there is no repeat of this. On a positive note, I am delighted that the hotels location was ideal for you and... More 

England, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 23, 2015

Very reasonably priced considering the quality, this was a good clean hotel for a short stay while I visited friends who live nearby. It is close to the shops / pubs / restaurants in the high street. The staff were friendly and helpful. WiFi worked well in both the lobby and the room. The room (in the annex) was a... More 

Was this review helpful? Yes
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

I am most grateful that you shared your experiences with us following your recent stay. I was pleased to learn that you were satisfied with our services and the hotel’s location. Some of our bedrooms and bathrooms do vary due to the design of the hotel. I am very sorry to hear that the road noise slightly disturbed your sleep.... More 

New Quay
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 21, 2015

Very friendly staff, rooms were clean but basic. Breakfast was included,which was good. The member of staff on duty breakfast time was very polite and helpful. Ideally located for the railway station with access to London.

Was this review helpful? Yes
Hotel Manager C, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review

Thank you for your review. I am delighted to read that you were satisfied with your recent stay and that the hotel’s location was ideal for your travel arrangements. It is also very pleasing to read that you found the breakfast staff to be polite and helpful, I will be sure to congratulate them on a job well done! I... More 

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