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Hilton Garden Inn Leiden

Travelers' Choice award winner
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Willem Einthovenstraat 3 | Leiden, 2342 Oegstgeest, Leiden, The Netherlands
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Hilton Garden Inn Leiden
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Hilton Garden Inn Leiden
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397 reviews from our community

Traveler rating
    220
    158
    16
    3
    0
See reviews for
91
158
7
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
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English first
  • All months
    (397)
  • Mar-May only
    (95)
  • Jun-Aug only
    (122)
  • Sep-Nov only
    (93)
  • Dec-Feb only
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There are newer reviews for Hilton Garden Inn Leiden
See the most recent reviews
San Francisco Bay Area
Top Contributor
179 reviews 179 reviews
40 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed February 14, 2015

Just stayed here for a few days on a business trip. In the past I have stayed at the Holiday Inn. There is no question that this is the place to stay in that comparison. Plus for my needs, it's plenty close to walk into town, when the weather is reasonable. Got to also try their conference services and restaurant... More 

Was this review helpful? Yes
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear kh57ca, Thank you very much for sharing your experiences at the HGI Leiden with fellow travelers. I am very pleased that you have enjoyed your stay with us and I really appreciate the time you have taken to describe our hotel so extensively. Thank you again and we all look forward to welcome you back again on your next... More 

Denver, Colorado
Top Contributor
145 reviews 145 reviews
27 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

I was surprised by this hotel. we come to Leiden often, my husband on business and I sometimes join him. It is very convenient and walkable 3 km, I think, to the train station and you could take the local bus. Breakfast was great and the staff very helpful. Especially Marc. I slept well, we were away from the road... More 

Was this review helpful? Yes
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear Smileyeye, Thank you for your review here on Tripadvisor. I am very pleased to read that you have enjoyed your stay with us. We all look forward to welcome you back again on your next visit to the Leiden area. Yours Sincerely, Sjoerd Sybesma More 

Salvador, Brazil
1 review
2 of 5 stars Reviewed February 6, 2015

Bad Location, not indications how to get there, even GPS can not find the Hotel address. Restaurant very poor quality, options or presentations. Personal without any experience. Not help with luggage, mini bar empty you have to buy the drinks at the reception and bring yourself to your room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear Jose Luis R, Thank you very much for you review, I am pleased to be able to respond back to you after your disappointing stay with us. We clearly have not been able to succeed in our aim and outperform your expectations. I regret this very much and I do apologize for the inconvenience you encountered. I am extremely... More 

Antwerp, Belgium
Contributor
19 reviews 19 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 30, 2015

Stayed one night on a business trip. Checked in online and room was ready at arrival. Room was clean, modern, good sound insulation and a nice breakfast. Price/quality report is good. If you have a car at your disposal this hotel is a real good option for this area. The staff is very friendly and helpful. To be recommended.

Was this review helpful? Yes
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear vogelsv, Thank you for your review here on Tripadvisor, especially your recommendation of the HGI Leiden to fellow travelers. I am very pleased to read that you have made use of our unique online check in module where you can chose your own room and check-in through your smart phone prior to your arrival. Thank you again and we... More 

Dusseldorf, Germany
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 21, 2015 via mobile

Stayed in the hotel for only one night. The hotel is very new and the access road was a bit strange. It's next too the A44 motorway and ideally located for travel to Leiden, Amsterdam or The Hague. The hotel is a lower cost business hotel and offers good value. It's not very personal and is clearly built for efficiency.... More 

Was this review helpful? Yes 1
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear mtenbrink, Thank you for your review here on Tripadvisor. I am very pleased to read you have enjoyed your stay with. We look forward to welcome you back again on your next visit to the area. Yours Sincerely, Sjoerd Sybesma More 

1 review
5 of 5 stars Reviewed January 12, 2015

I stayed for 10 days along with my family at the Hilton garden in this January. It was the nicest experience I have had in a very long time. The service was amazing, I can't fault it. The staff catered to every need and question we had without complaint and all the staff made it feel like home. I would... More 

Was this review helpful? Yes
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear Domivanrijn, Thank you so much for your great review here on Tripadvisor. I really appreciate this. I am very pleased to read that you have enjoyed your stay with us. We all look forward to welcome you back again one day here at the HGI Leiden. Yours Sincerely, Sjoerd Sybesma More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2015

My husband and I stayed here for a week in the lead up to Christmas 2014. The service and the food were so good that when my son flew in to Schiphol to stay in Amsterdam, we went on the train to spend the day in Amsterdam with him and then all got on a train to Leiden and a... More 

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SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear MarilynF, Thanks you for your great review, it was a true pleasure to read. I will make sure to pass on your compliments to the staff, especially to the kitchen crew, they will really appreciate this. Thank you again and we all look forward to welcome you back again one day here at the Hilton Garden Inn Leiden. Yours... More 

Oxford
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2015

Excellent location and easy to find. Free parking and modern hotel with amenities. Good for nearby university, science park and hospital; a little distant for city visits on foot. Free bus service around local compnaies during the commuting hours.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear casasim, Thank you for review here on Tripadvisor. I am very pleased to read you have had a good stay with us. We look forward to welcome you back again on your next visit to the Leiden area. Yours Sincerely, Sjoerd Sybesma More 

Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 7, 2015

Four of us did a 4 day tour with Angela coaches and we stayed at this hotel from the time we arrived to the day we left they could not do enough to help,they layed on a new years party we were all nationalities we had a lovely time ,rooms lovely all you need and ver comfortable and the staff... More 

Was this review helpful? Yes
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear Tina311257, Thank you so much for your review here on Tripadvisor. Indeed, it was great party. I will for sure pass on your kind words to the team. Yours Sincerely, Sjoerd Sybesma More 

1 review
5 of 5 stars Reviewed December 28, 2014

Very good service, nice capable staff, good room and beds. In short if you have to stay in this neighbourhood it will be hard to find a better hotel. It is near the coast - nice theaters - and of cours Leiden is a very nice city to visit. Next to the hotel their is already a big attrction [... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review

Dear 328hm, Thank you for your review and your recommendation of our hotel to fellow travelers. We all look forward to welcome you back again on your next visit to the Leiden area. Yours Sincerely, Sjoerd Sybesma More 

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