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AC Hotel Ponferrada by Marriott

Certificate of Excellence
4.0 of 5
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Avda. Astorga, 2, 24400 Ponferrada, Spain
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1 room 1 adult
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AC Hotel Ponferrada by Marriott
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167 Reviews from our TripAdvisor Community

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england
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Having stayed in the area on business in the past we decided to give the hotel a try for 3 nights for 3 people in separate double rooms. All clean, well serviced and with comfortable beds, with minimal traffic noise on the second floor that was not really noticeable until the window was opened to let a little air in... More 

Helpful?
Thank pirateofthecaribbean
Sydney
Level Contributor
92 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I thought as this hotel had the name Marriott in the title that it would be quite nice but how wrong I was. Getting bags in from the road is an effort as they have to be humped up about 9 steep stairs. The website advertises the free wifi which is just as well as it would be hard to... More 

Helpful?
Thank tholland55
ACPonferrada H, Director de Recepción at AC Hotel Ponferrada by Marriott, responded to this review

Dear Sir First of all, we apologize for your bad experience. We note your comments and will work to improve these aspects We hope see you again in our hotel and you can enjoy a good experience. Thanks for your confidence in our company. Best regards. More 

Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed December 12, 2015

Sadly I can't remember the name of the male duty manager who checked us in for our one night stay in October. He was very patient with my lack of Spanish and went out of his way to assist me with an internet query I wanted to resolve. In the morning Victor was on duty and he too offered exceptional... More 

Helpful?
Thank viewpoint249
New Zealand
Level Contributor
376 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed November 18, 2015

We stayed here as part of our cycling the Camino tour and were pleasantly surprised about how easy it was to find and its proximity to the historic center - the downside for us was that there were limited eating places close by that opened before 8pm.

Helpful?
Thank Narziss
ACPonferrada H, Departamento de Recepción at AC Hotel Ponferrada by Marriott, responded to this review

We thank you for your comments, it is the way for us to grow, and to continue doing the things in the right way. It is nice to see that your experience was satisfactory. Receive our best regards, and thanks again for your confidence in AC by Marriott. More 

San Francisco, California
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 27, 2015

We began our hike of the Camino Santiago by staying in Ponferrada at the AC Hotel. It was a Marriott hotel so if you do not like these types of hotels, then this may not be for you. The location was not in the center of town but was only a short .7 mile walk. The rooms were not large... More 

Helpful?
Thank nivramkoorb
ACPonferrada H, Departamento de Recepción at AC Hotel Ponferrada by Marriott, responded to this review
Google Translation

Muy agradecidos por sus comentarios sobre su estancia, ya que nos ayudan a mejorar y son una fuente de motivación.... More 

London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 24, 2015

Our group with many soft-top vintage and sports cars had pre-booked garage space at the hotel. On arrival we were curtly told that the garage was "full" but we could park in a back street. Locals suggested that the "garage" only held a few cars and that the chances of getting a space, whether reserved or not, were slim to... More 

Helpful?
Thank GFForsdyke
ACPonferrada H, Front Desk Dpt. at AC Hotel Ponferrada by Marriott, responded to this review

We greatly appreciate your comments, because through them, we can improve our services. Likewise, we appreciate that you have chosen us for your stay in Ponferrada. Waiting to see him again, receive our warmest greetings. More 

east coast
Level Contributor
111 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed September 23, 2015

Well located Marriott city hotel within walking distance of 'downtown' Pontferrada. Rather a small room and dinky bed, not what we were used to after 10 days of cruising around Spain and Portugal. However, it was well designed for a short stay. The bathroom looked good but I hated it. A glass door that didn't seal so even though I... More 

Helpful?
Thank bubblesEastCoast
ACPonferrada H, Front Office Manager at AC Hotel Ponferrada by Marriott, responded to this review

Thanks for your comments. These help us to improve everyday. We regret that your stay was not completely satisfying. Our most apologizes. Front desk Manager. More 

Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed August 1, 2015 via mobile

Started here for the Camino way. Hotel modern, catered for business.room clean,modern.only stayed in it for around 6 hours. Staff friendly.Have a stamp for the pilgrim passport. The camino route is approx 1km from this hotel.there are more hotels closer to route.happy with stay.would recommend the hotel.

Helpful?
Thank C81
ACPonferrada H, Director de Recepción at AC Hotel Ponferrada by Marriott, responded to this review

We are very grateful for your comments. We work to improve every day. We look forward to hearing from you. Best regards. More 

Ulverston, United Kingdom
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 24, 2015

Nice hotel in a nice town with a very good breakfast. It is out on the out-skirts a little bit but that suited us for what we wanted. Room very clean and with comfy beds. Bathroom was very clean also. Small rooms though, very small really. Wifi was not working properly at all. Took 20 mins to send a simple... More 

Helpful?
Thank Lotty79
ACPonferrada H, Front Office Manager at AC Hotel Ponferrada by Marriott, responded to this review

Dear Sir First of all, we apologize for your bad experience. Sometimes WI-FI is overloaded although is very strange that you had such a weak connection. We really are working to improve that situation. We hope see you again in our hotel and you can enjoy a good experience. Thanks for your comments. Best regards. More 

Lund, Sweden
Level Contributor
307 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed June 4, 2015

We stayed in this hotel while my husband was working at a local company. I liked the location as I could walk everywhere I wanted to go. There is a park across the intersection which I enjoyed a lot. No real place to have a drink. . . kind of a small bar in the entry.

Helpful?
Thank gssmultron
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