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Holiday Inn Norton

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1051 Park Avenue SW, Norton, VA 24273
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Holiday Inn Norton
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Ranked #2 of 4 Hotels in Norton
A recent review
4 of 5 stars reviewed 3 days ago
Resilient_Travelers Atlanta, Georgia
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96 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our fourth or fifth stay at this particular hotel. The hotel, a five story newer structure, is clean and well-kept. The beds are not plush but they are clean and comfortable. The linens are not plush but certainly clean and I found the towels to be a bit larger than many other hotels in the area. Compared to... More 

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Nashville, Tennessee
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here a year ago and I must say the Lounge was much, much better this trip. The bartender was very good and friendly as well. The room was very nice and the service was excellent. There was 8 - 10 inches of snow and the parking lot was a mess, however, I do not see that as a... More 

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Wytheville, Virginia
1 review
4 of 5 stars Reviewed 4 weeks ago

I've stayed at this Hotel several times over the past few years and had great experiences. The staff is friendly and the rooms are always clean. This past stay was not as pleasant only because my room was located under the bar on Karaoke night and it was VERY loud. I complained to management the following week and they were... More 

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Jackie S, Manager at Holiday Inn Norton, responded to this review

Thank you so much for your review. We appreciate all feedback and strive to have the hotel guests love. We look forward to you next visit. More 

Christiansburg, VA
1 review
1 of 5 stars Reviewed February 13, 2015

The room had "complimentary" ear plugs... Here's your sign! They should have warned us how loud it was going to be during check in. I would not have taken the room. The band was so loud we could hear every word. We were on the fourth floor. Drunks were hooting and hollering. Our whole room vibrated. The hotel should have... More 

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Jackie S, General Manager at Holiday Inn Norton, responded to this review

Please accept our deepest apology for the inconveniences you suffered during your stay. We want all our guest to have the best hotel experience ever. Please give me a call do discuss this further. More 

Travelers are raving about these Norton hotels

1 review
5 of 5 stars Reviewed January 30, 2015

These folks are awesome and Cassandra (the manager) will go out of their way to make your stay an enjoyable one!!! They can advise on local natural attractions and if you have a question or problem, Cassandra goes out of her way to research it and resolve it! Good people!

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Jackie S, Manager at Holiday Inn Norton, responded to this review

Thank you for you great review. We strive to be the hotel that guests love More 

Ft Gay, Wv
Top Contributor
144 reviews 144 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 4, 2015

We stay here alot when we work in the Norton area and like this place its easy access off rt 23 is a huge plus for us !! The large parking lots os nice for our trucks also!! The staff is polite and helpful also which is a big plus

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Jackie S, Manager at Holiday Inn Norton, responded to this review

Thank you for your review. We appreciate you patronage and look forward to your next visit More 

Wytheville, Virginia, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 12, 2014

Just an average hotel, nothing special. Rooms are just OK, sparsely furnished. Check in staff were nice. One reason we choose this hotel was the restaurant reviews. That was a big disappointment. Food was nothing special and the service was poor. When my wife and I arrived there were only three other guest in the restaurant. We ordered and then... More 

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Jackie S, General Manager at Holiday Inn Norton, responded to this review

Thank you so much for staying and dining with us. We appreciate your feedback and we strive to make all our guest have the best hotel experience ever. We hope you will visit us again. More 

Kaukauna
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 5, 2014

We were there for the nascar race. Not much around for sites to see just alot of mountains. Rooms were beautiful but had no continential breakfast. Probably wouldnt stay there again for that reason. I love my free breakfast!

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Jackie S, General Manager at Holiday Inn Norton, responded to this review

Thank you for staying with us. We appreciate all comments and strive to make our hotel and hotel that guest love. We appreciate your business More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 28, 2014 via mobile

...not great. Beds are very hard. I found a sock under the bed skirt after arriving in my room. The mini fridge was unplugged and had a tray full of water in it. Greasy hand prints on the Welcome binder in room. The area just outside of the elevator on the 4th floor smelled like an ashtray, but the room... More 

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Jackie S, General Manager at Holiday Inn Norton, responded to this review

Thank you so much for staying with us. We appreciate all your patronage and feedback. Please visit us again. More 

Jacksonville, Florida
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 27, 2014

…no continental breakfast. We had to go to the 5th floor for breakfast, and waited over an hour to be served. The table of 9 came before us --- we were two---and needed to leave. We should have. They said that only one cook was on. WELL, if they had the continental breakfast, they wouldn't have to hire cooks and... More 

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Jackie S, General Manager at Holiday Inn Norton, responded to this review

Thank you so much for staying with us at the Holiday Inn of Norton. We appreciate all feedback and use to only to make our hotel better. Please visit us again and we want you to have the best guest experience ever. More 

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