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All 4 Norton hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   551 Highway 58 East, Norton, VA 24273 (Formerly Holiday Inn Norton)
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Ranked #4 of 4 Hotels in Norton
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49 reviews from our community

Traveler rating
    7
    9
    7
    8
    18
See reviews for
17
2
6
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Richmond, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 16, 2014

This hotel was dirty and stinky 1 good thing is i did get my money back the person at the front desk was very nice and did not hesitate to refund my money this Hotel use to be the Norton Inn they should have closed while doing renovation here.

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junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Mount Airy GA
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 23, 2014

I stopped here en route to WV. It looked a little worn on the exterior, but was neatly mowed, staff was nice, and rooms were clean. My room had a beautiful view of snow topped mountains. The continental breakfast had far more than the usual cold stuff- 'make your own' waffles, sausage, and eggs.

Was this review helpful? Yes 1
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 22, 2014

I stayed at the Quality Inn in Norton on April 4. The room was decent and clean and the staff, except for one, was exceptional. The woman who provides the continental breakfast should be fired. At 9:00 a.m., 30 minutes before the breakfasts bar was to close, there was one scrambled egg medallion, what appeared to be a half eaten... More

Was this review helpful? Yes 3
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Travelers are raving about these Norton hotels

Bluefield, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2013

Very clean rooms. The staff was very friendly and helpful. Will be staying there again. Had a great experience. Didn't have any problems while I was there and everyone was just so nice. Keep up the good work

Was this review helpful? Yes 1
Johnson City, Tennessee
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 18, 2013

This place should be taken off of any travel sites because it does not stand by anything advertised. During one night, we stayed in THREE different rooms. The toilet was ready to over run in the first room, we were put in another room and there was also a wedding reception going on and already the hall was filled with... More

Was this review helpful? Yes 2
Tampa, Florida
1 review
4 of 5 stars Reviewed July 21, 2013

I recently stayed at this hotel for 3 nights, as did my sister and her husband we had an amazing time there. Everyone was so nice, they treated you like they had known you all there life. The food was very good, service was exceptional. I plan on returning this fall and again next year it was place that made... More

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Chilhowie, Virginia, United States
1 review
1 of 5 stars Reviewed July 17, 2013

i recently took an entire baseball team over for a state tour,we had 12 rooms total,we paid around $3000 for 3 nights,we were told they only had king rooms for a few of them,so i figured we could make it work anduse roll aways(the web site saysthey have them) whn we got there they said all roll aways were broken,the... More

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Stokesdale, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 22, 2013

Stayed here during the graduation at UVA, Wise for 2 nights. Unfortunately had to stay as there was no other room to be had in the town. The room was nasty and the TV had no remote. They replaced the TV with one from 20 years ago at least as there was no color and you could barely see it.... More

Was this review helpful? Yes 1
somerset ky
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2012

I've been staying here every week for abt 2an a half years the employees are very nice and the service is excellent plus it is locally owned by local folks definitely a plus.yes the inn is kinda old but very well maintained, they have the best showers I have ever found they are awesome the water pressure is very very... More

Was this review helpful? Yes 1
Denver, Colorado, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 9, 2012

I was in town to visit my son, and well I decided to stay here. Took me 10 Min to find someone to check in, then while I was checking in they were on their phone doing the facebook thing. So I got checked in and when went to my room, wow talk about an 1980's reunion, carpet and tv... More

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Additional Information about Quality Inn & Suites

Address: 551 Highway 58 East, Norton, VA 24273 (Formerly Holiday Inn Norton)
Phone Number:
Location: United States > Virginia > Norton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 119
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Also Known As:
The Inn At Norton Hotel Norton
Quality Inn & Suites Norton, Virginia

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