We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 4 Norton hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   551 Highway 58 East, Norton, VA 24273 (Formerly Holiday Inn Norton)
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Quality Inn & Suites to your Saves list
Quality Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
34%
Ranked #4 of 4 hotels in Norton
Write a Review

46 people have reviewed this hotel

Traveler rating
    7
    8
    7
    7
    17
See reviews for
17
1
4
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Bluefield, West Virginia
1 review
5 of 5 stars Reviewed December 14, 2013

Very clean rooms. The staff was very friendly and helpful. Will be staying there again. Had a great experience. Didn't have any problems while I was there and everyone was just so nice. Keep up the good work

Was this review helpful? Yes
Johnson City, Tennessee
1 review
1 of 5 stars Reviewed August 18, 2013

This place should be taken off of any travel sites because it does not stand by anything advertised. During one night, we stayed in THREE different rooms. The toilet was ready to over run in the first room, we were put in another room and there was also a wedding reception going on and already the hall was filled with... More

Was this review helpful? Yes

Travelers are raving about these Norton hotels

Tampa, Florida
1 review
4 of 5 stars Reviewed July 21, 2013

I recently stayed at this hotel for 3 nights, as did my sister and her husband we had an amazing time there. Everyone was so nice, they treated you like they had known you all there life. The food was very good, service was exceptional. I plan on returning this fall and again next year it was place that made... More

Was this review helpful? Yes
Chilhowie, Virginia, United States
1 review
1 of 5 stars Reviewed July 17, 2013

i recently took an entire baseball team over for a state tour,we had 12 rooms total,we paid around $3000 for 3 nights,we were told they only had king rooms for a few of them,so i figured we could make it work anduse roll aways(the web site saysthey have them) whn we got there they said all roll aways were broken,the... More

Was this review helpful? Yes
Stokesdale, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 22, 2013

Stayed here during the graduation at UVA, Wise for 2 nights. Unfortunately had to stay as there was no other room to be had in the town. The room was nasty and the TV had no remote. They replaced the TV with one from 20 years ago at least as there was no color and you could barely see it.... More

Was this review helpful? Yes 1
somerset ky
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2012

I've been staying here every week for abt 2an a half years the employees are very nice and the service is excellent plus it is locally owned by local folks definitely a plus.yes the inn is kinda old but very well maintained, they have the best showers I have ever found they are awesome the water pressure is very very... More

Was this review helpful? Yes 1
Denver, Colorado, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 9, 2012

I was in town to visit my son, and well I decided to stay here. Took me 10 Min to find someone to check in, then while I was checking in they were on their phone doing the facebook thing. So I got checked in and when went to my room, wow talk about an 1980's reunion, carpet and tv... More

Was this review helpful? Yes
Athens, Ga
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed August 25, 2012

Reservations were made in June, confirmed in July & again in August 2 days before arrival..When we arrived it was not right.. out of 4 rooms 1 was on 1st floor, 3 on 2nd floor. rooms were disgusting but there were none available anywhere else. reservations for 2 nights & we were over charged $20.00 per night, per room.. we... More

Was this review helpful? Yes
Isleta, New Mexico
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 28, 2012

In one word,..... DISGUSTING!!! We were supposed to stay for 3 nights but checked out after the first. They only had smoking rooms available which aren't usually ideal but have been tolerable in the past. It smelled like people had been smoking in that room for 20+ years with no ventilation and no laundry service. It was old, run-down, gloomy,... More

Was this review helpful? Yes
Manny H, General Manager at Quality Inn & Suites, responded to this review

Dear Stacie A, First I would like to thank you for taking the time out to write a review of our property. I am sorry to hear that your experience left much to be desired. During your stay our property was filled with only smoking rooms available which was mentioned to you at check in and while our property is... More

Candler, North Carolina, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2012

We go to Wise, Va to volunteer at Remote Area Medical/Dental every year. In booking our reservation for RAM 2012 we chose Inn at Norton although we were very concerned about all the negative comments posted on the reviews. I want to say we did NOT encounter any of those problems. The desk clerk was pleasant at 9:30pm even after... More

Was this review helpful? Yes 1

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Also Known As:
The Inn At Norton Hotel
The Inn At Norton Hotel Norton
Quality Inn & Suites Norton, Virginia
Address: 551 Highway 58 East, Norton, VA 24273 (Formerly Holiday Inn Norton)
Phone Number:
Location: United States > Virginia > Norton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Norton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Tingo, Travelocity, TripOnline SA, Choice Hotels, Hotels.com, Venere and Agoda so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Quality Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.