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Quality Inn & Suites

2.0 of 5
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551 Highway 58 East, Norton, VA 24273 (Formerly Holiday Inn Norton)
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Quality Inn & Suites
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Ranked #4 of 4 Hotels in Norton
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54 reviews from our community

Traveler rating
    8
    9
    11
    8
    18
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17
4
6
22
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (54)
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    (8)
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    (29)
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Norton, Virginia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 26, 2015

we enjoyed the room and especially ms robin she was very helpful and polite then we went to the rest/bar and it was good at first until lady came in with a dog (pitbull) that also barked at me when I asked ms Brittany (bartender) if a dog could be in their ms Brittany responded yes as well as the... More 

Was this review helpful? Yes 2
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Prince George, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2014

We had made a reservation for three days at the Super 8 and it was a dump. After the first night, I had my husband go get us another room. This hotel is there competition and is only two buildings down. They were remodeling but it was fresh clean sheets, clean, quite, best breakfast for free, and great service. Breakfast... More 

Was this review helpful? Yes 1
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Yuma, Arizona
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 23, 2014

We stayed at this motel during a recent trip to a Sprint Race in Bristol, TN. They were in the process of renovations and it needed it desperately. Price was good considering other motel prices during race weekends. Carpeting was not clean-walls were marked up. TV-old analog

Was this review helpful? Yes
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Senior Contributor
32 reviews 32 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 20, 2014

I found this room while on a business trip. Other hotels in the area were either full, had no no smoking rooms or were very expensive. This hotel was very economical and you get what you pay for so for around 70 dollars for the night it's an OK room. Room needed updated and TV was old school but at... More 

Was this review helpful? Yes
junior p, General Manager at Quality Inn & Suites, responded to this review

Thanks for giving us your review, we are in process of renovation exterior and interior to serve our guest better, interior includes, new bedding, carpeting, vanity and window treatment so forth. I hope you give us an other chance to serve you better. Thanks General Manager Quality Inn & Suite Norton, Virginia. More 

2 reviews
3 of 5 stars Reviewed October 20, 2014

Stayed at the hotel on business trip. Other hotels in the area were either full, had no no smoking rooms or were very expensive. This hotel was very economical and you get what you pay for so for around 70 dollars for the night, it's an OK room. Room needed updated and TV was old school, but at least it... More 

Was this review helpful? Yes
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Richmond, Virginia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 16, 2014

This hotel was dirty and stinky 1 good thing is i did get my money back the person at the front desk was very nice and did not hesitate to refund my money this Hotel use to be the Norton Inn they should have closed while doing renovation here.

Was this review helpful? Yes
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Norton hotels

Mount Airy GA
Contributor
20 reviews 20 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 23, 2014

I stopped here en route to WV. It looked a little worn on the exterior, but was neatly mowed, staff was nice, and rooms were clean. My room had a beautiful view of snow topped mountains. The continental breakfast had far more than the usual cold stuff- 'make your own' waffles, sausage, and eggs.

Was this review helpful? Yes 1
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 22, 2014

I stayed at the Quality Inn in Norton on April 4. The room was decent and clean and the staff, except for one, was exceptional. The woman who provides the continental breakfast should be fired. At 9:00 a.m., 30 minutes before the breakfasts bar was to close, there was one scrambled egg medallion, what appeared to be a half eaten... More 

Was this review helpful? Yes 3
junior p, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Bluefield, West Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2013

Very clean rooms. The staff was very friendly and helpful. Will be staying there again. Had a great experience. Didn't have any problems while I was there and everyone was just so nice. Keep up the good work

Was this review helpful? Yes 2
Johnson City, Tennessee
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 18, 2013

This place should be taken off of any travel sites because it does not stand by anything advertised. During one night, we stayed in THREE different rooms. The toilet was ready to over run in the first room, we were put in another room and there was also a wedding reception going on and already the hall was filled with... More 

Was this review helpful? Yes 2
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