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Hotel HSM Maria Luisa

Certificate of Excellence
Calle Caldentey,15, 07181 Portals Nous, Calvia, Majorca, Spain
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Hotel HSM Maria Luisa
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Hotel HSM Maria Luisa
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385 reviews from our community

Traveler rating
    113
    169
    59
    25
    19
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155
144
13
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (385)
  • Mar-May only
    (60)
  • Jun-Aug only
    (231)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (8)
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Dublin, Ireland
2 reviews
5 of 5 stars Reviewed 1 week ago

I had fantastic time in this hotel, great location just few minutes to lovely beach, shops and restaurants. Rooms are cleaning every day, food and drinks in hotel are really good, animation team was great and very talented, every day different kind of outdoor entertainment and every evening different shows, which were great. People working at hotel are very helpful... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you appreciated our service and that you enjoyed the animation program we offer in HSM Maria Luisa. Also we are happy to know that you were able to enjoyed your birthday in our hotel. Our staff... More 

Middelharnis, The Netherlands
1 review
4 of 5 stars Reviewed 2 weeks ago

We have stayed in hotel Maria Luisa for the past 6 years in May or early June and will go there again for the next two weeks. So, need I say more? The friendliness of the staff, the buffets and the rooms contribute to a perfect vacation! There is a small but lovely beach very close by

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you appreciated our service and you liked the meals on offer at our restaurant. Our staff and our kitchen and restaurant staff will be very happy to learn of your... More 

Bratislava, Slovakia
Contributor
11 reviews 11 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 14, 2014

I must say, that I really enjoyed our one week stay in this hotel (except for few details) and I can recommend it. My observations are summarized below: STAFF: The most pleasant surprise was the hotel staff. They were really nice, mainly in the restaurant and bars. Just perfect :)! FOOD: ALLIN basis was OK - lots of fresh vegetables... More 

Was this review helpful? Yes 4
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism... More 

Cardigan, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 22, 2014

We have just returned from a week at the Maria Luisa, had a wonderful time, very relaxing atmosphere and staff made us very welcome. We were half board and found the food very good with plenty of variation and choice, (not sure that carrots go with bacon and eggs for breakfast though!). The Animation team were excellent and worked hard... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel you enjoyed the animation program we offer. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. Your concerns and... More 

Orihuela, Spain
1 review
2 of 5 stars Reviewed September 22, 2014

We stayed in this hotel from 14 to 21 September. We live on mainland Spain and we booked through a local travel agent in Murcia. When we arrived at the hotel we found that the first language of the hotel is FRENCH. You are always greeted in French, notices are in French, then English then SPANISH!. If you are not... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We would appreciate it if you could contact the Customer Service Team of the Hoteles Saint Michel chain to give us the opportunity to deal... More 

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 21, 2014 via mobile

To start off, this was a fantastic place where all but one of the team working the hotel were fantastic. The hotel is old, it's also no where near the most expensive on the island, so you get what you pay for. But I think that it has a huge value for money aspect to it. The entertainments team is... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you enjoyed the animation program we offer Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. Your... More 

Reading England
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 7, 2014

Animation team are fantastic. Overall the hotel is good in most aspects. The guest mix can be difficult, looked like 50% french, 20% Swedish and a mix of the rest. Would recommend this hotel for a week at least.

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you enjoyed the animation program we offer. Our animation team will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off.... More 

Bradford, United Kingdom
1 review
5 of 5 stars Reviewed August 1, 2014

Myself and my 21 year old best mate (see other review) decided upon this Hotel for a week away after graduation. We are happy to report that this was a fantastic place to stay. The staff, animation team and other guests were brilliant fun and absolutely lovely. A real thumbs up go to the animation team, who we became very... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you have enjoyed your holiday. Our animation team will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged... More 

Halifax
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

Me and my friend (both 21 years old) have just got back from a week's holiday at this hotel. I never expected it to be as good as it was. Checking in was easy and the staff at the reception were very good. Our room was spotless and was cleaned every day by the maid. Although it is a family... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 26, 2014

We arrived later than expected at the hotel and the receptionist kindly provided late night food which was appreciated. However this consisted of basic pasta mixed in with leftovers and bread. When we entered our room we were so shocked to find it in such a terrible state, the hotel rooms had clearly not been renovated for many decades and... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More 

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