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All 7 Portals Nous hotels

Hotel HSM Maria Luisa

3.0 of 5 Hotel   |   Calle Caldentey,15, 07181 Portals Nous, Calvia, Majorca, Spain
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Ranked #4 of 7 hotels in Portals Nous
A recent review
4 of 5 stars reviewed 5 days ago
Mona B South Denmark, Denmark
  • Reviews (316)
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316 people have reviewed this hotel

Traveler rating
    87
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    52
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130
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
South Denmark, Denmark
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

It is a very good hotel if you bring children. The staff is excellent and loves children. There is a dance disco for children every night and lots of other activities for children. My granddaughter loved it.

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you enjoyed the animation program we offer. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

A great hotel with suburb service, food, atmosphere at a reasnoable price. also very clean and tidy! the staff was very high for all guests! many guests expressed their positive view on this hotell. I can really recommend this hotel! all the best and thank you! // Berith Hallberg

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you liked our hotel and our service. Our employees will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel”... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2014

Just returned from a week here, great place for a holiday. The staff were fantastic, friendly and couldn't do enough for you. The place was meticulously clean throughout, whilst a little dated, this did not detract in any way from the quality of the service. A quiet location, yet a short walk into town or the port, the beach was... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are pleased to know that you liked our hotel and that you enjoyed the meals on offer. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca. With kind regards, HSM... More

Coventry, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

just returned from a week at this hotel, spotless, friendley right from the receptionist to the cleaners, George and the team kept everyone happy and content, never once did i hear one pearson complain, location great food drinks and service, we couldnot have stayed at a more welcome place thank you all, we will be back next year if not... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you enjoyed the animation program we offer. Our animation team will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

I love the hotell. Very nice animation. Good entertainment with talented staff. Giorgi made my holiday, heart of gold always in good mood. Me and My frieds love this. the food is good, and the evening entertainment is wonderful. on the day it is very ativiteter as mini golf, volleyball and much more.

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are glad to know that you liked our hotel and its location and that you enjoyed the animation program we offer. Our employees and our animation team will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel... More

Halmstad, Sweden
Contributor
17 reviews 17 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 13, 2013

We booked a new hotel in Portals Nous this time, previously we stayed at Costa Portals but Maria Luisa was much better. Good selection of food in the buff'e, with some worse dinners, consisting of large sardines but there's always something else to eat. Another drawback was that the late arriving guests could not get anything to eat, but just... More

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear Guests, Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. We hope to see you again in Hoteles Saint Michel. With kind regards, HSM Customer Service More

Worthing, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2013

I not one to complain but think others need to be informed. Just come back from 4 days here, All Inclusive. The staff very friendly, but the food!!! On the first night we got some butter for our soup, it was all mouldy (we found a further 4 during the stay). I then went to get some cheese, brought it... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear Customer, Thank you for your comments. We are really sorry to hear that our hotel was not like you have expected and apologize for the circumstances you mentioned. We forwarded your comments to our department of quality to improve our service. HSM Saint Michel has got 19 hotels with different categories all around Mallorca. We would be happy to... More

Paris
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed August 22, 2013

We highly recommend the HSM Maria Luisa Hotel. Great location 200 m from a small beach, lots of activities for kids and teens, good and diverse food (except pastry which would really need to be improved at the level of the HSM Group - central purchasing), excellent animation of Maria's Sami team, dedicated and very kind staff and management, existence... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, we are grateful for your evaluation and your commentary/ remark. We are glad to know, that you have spent a good vacation. We have noticed your opinion ( and your suggestions) and we passed this information to the person , who is in charge of your concern/ affair. Our cleaning workforce will be happy about your positive remark/s.... More

St. Petersburg, Russia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013

We spent at the Maria Luisa 10 days. The Hotel is not modern, but rather charming. It's in a quite place. The nearest beach is 2 minutes walking from the hotel.The staff were very polite and helpful. The rooms were clean. The food was fine. Thanks to animation team for their entertainment, especially for Georgi! His job was excellent! We... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear Guest, thank you for your nice comments and for sharing your expierences with us. We are glad to know that you liked our hotel and its service. Our entertainment team will be happy to read your kind remarks. We hope to see you again in Hoteles Saint Michel! With kind regards, Your HSM Customer Service More

St. Petersburg, Russia
1 review
5 of 5 stars Reviewed June 27, 2013

The Maria Luisa is a very good hotel. I was there for 2 weeks and had wonderful time. The room was always clean, the staff was very nice and helpful, the food is rather good too,think every person can find what he likes to eat. The sea has amazing colour,very clean!I wanted to stay in some queit place and here... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear Guest, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca. With kind regards, HSM Customer Service More

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Additional Information about Hotel HSM Maria Luisa

Address: Calle Caldentey,15, 07181 Portals Nous, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Portals Nous
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel HSM Maria Luisa 3*
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Also Known As:
Hsm Maria Luisa Hotel
Hsm Maria Luisa Portals Nous
Hotel HSM Maria Luisa Portals Nous, Majorca

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Class
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel HSM Maria Luisa stands out for its family and friendly atmosphere, offering high quality service and helpful and customer oriented staff, it is situated in a privileged area of Portals Nous. It is ideal for family holidays, focused on children´s fun and joy. The hotel opens from May to October. LOCATION: The hotel HSM Maria Luisa is situated in Portals Nous, a peaceful and pretty residential area on the east coast of Majorca, in Calvia municipality. The closest sandy beach is only 150 m away, the beach of Oratorio is only 5 minute walk from the hotel. The famous sports port Puerto Portals is full of luxury yachts and is visited by famous people who frequent the many bars and restaurants of this area. In the proximity there are various golf courses, the closest one is Real Golf Bendinat, 2 km away from the hotel. It is also worth mentioning the existence of marine and dolphins´ park “Marineland”, one of the biggest and most attractive in Europe, it is a compulsory visit for children. Palma is 9 km away, the airport 16 km. There is a public bus service to the capital, the nearest bus stop is situated 400 m from the hotel. ROOMS: The hotel offers spacious double and single rooms with lively and warm colours. All with bathroom, air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony. There are some rooms that can allocate families with 2 children (on request).GASTRONOMY: The hotel offers half board or all inclusive. The restaurant with an extensive buffet offers a wide selection of cold and hot dishes, wide variety of desserts. Thematic buffets, there is also a Spanish corner offering typical dishes every midday. Drinks in half board are not included in the price (dinner). All inclusive offers, besides 3 main meals, snacks between meals and all kind of drinks (beverages, hot drinks, alcohol) and ice cream during the whole day. The clients are asked to wear suitable clothes for dinner. FACILITIES: In a beautiful and spacious garden there are 2 swimming pools for adults, one of them with a separate area for children, both are surrounded with sunbeds and sunshades. Bar service at the pool (from June to September). In May and October the hotel offers indoor swimming pool. Small gym. Indoor bar. Spacious common areas, games room. CHILDREN: As it is a family hotel, it is focused on children. It offers playground, mini club, mini golf and swimming pool for children. Childrens buffet in the restaurant (in summer). HSM mascot Sami´s birthday party takes place every week (from June to Septmeber). Also available baby cots and high chairs in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. Massage service (extra charge). We accept the following credit cards: Master SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra charge), tennis courts, French bowls, volleyball, squash, mini golf and table tennis in the complex. Possibility to practice sports in the area ... more   less 
Number of rooms
118

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