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Hotel HSM Maria Luisa

Certificate of Excellence
Calle Caldentey,15, 07181 Portals Nous, Calvia, Majorca, Spain
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1 room 1 guest
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Hotel HSM Maria Luisa
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447 Reviews from our TripAdvisor Community

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Traveler rating
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    202
    71
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (447)
  • Mar-May only
    (60)
  • Jun-Aug only
    (293)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (8)
All months
1 review
5 of 5 stars Reviewed 4 days ago NEW

Like the titel say. me and my family (8persons) loved the hotel. the entertainmentgroup on the hotel was really engadged in their work. making us feel so welcome. strongly recommend this hotel for anyone wanting to try the area out. love from Sweden

Was this review helpful? Yes
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here last week with my wife and 2 young children. Lots of positives and a couple of negatives. Will start with the positives. Nice quiet location with a lovely little cove just down the road. Room spotless. Food excellent, plenty of choices and variation, animation team brilliant, kids club brilliant, all staff extremely friendly including all bar and... More 

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Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

This is our 6th family holiday at this hotel. We are always made to feel most welcome and it is the perfect location. The food is a little quirky but can always find something and no complaints from the children! The village of Portals Nous is only a short walk away and Puerto Portals and its lavish marina, which is... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location and that you and your family have enjoyed your holiday.Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Possibly the worst hotel I have ever stayed in. The all inclusive option is totally pointless as nothing is edible on the hotel, not to mention ants in the fruit! We ate out every day and night! Beds were uncomfortable, the air conditioning doesn't work properly, it's switched off in reception at 11pm. Only one lift, which you can be... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We are really surprise because the weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the... More 

North Yorkshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We are a family of 2 adults and 4 children ages ranging from 17 to 9 years old and have just arrived back in the UK after spending 10 fantastic and memorable nights at the Hotel Maria Louisa. Isabel and Maria in reception and management were extremely helpful with all aspects of our holiday's needs. The rooms were basic but... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have really enjoyed your holiday in our hotel. All our staff will be very very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and... More 

stoke-on-trent
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

3 of us stayed at the beginning of July, I was a bit concerned as we were travelling with my 80 year old mum, soon as we got to the hotel I knew that I had nothing to worry about. It is the best hotel we have stayed in, there was nothing that any member of staff would do for... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your holiday, you liked our hotel and all our services. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are... More 

Oxfordshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We've very recently returned from a one week holiday from this hotel. I booked it at the last minute, and relied on Trip Advisor ratings to help me with my decision making. Unfortunately I wish I'd have gone deeper into the reviews rather than looking at the headline rating of 4, as this hotel, in my opinion, has an over... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More 

Malmo, Sweden
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 21, 2015

Me and my family's visit on Hotel Maria Luisa has been spectacular, just like last year. We were very happy with the entertainment. There's a so called Animation Team that were the biggest reason we came back to this hotel. The activities Georgi, Maria and Dimitri arranged were so much fun and we connected with loads of people through these... More 

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and its location, you appreciated our service and that you enjoyed the animation program we offer Our staff will be very happy to learn of your positive remarks. It is very good... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 16, 2015

Our second visit in this hotel and we are still so happy about everything. From the beginning we felt like home, and the friendly staff is fantastic. I have never been to another hotel that's giving me so many new friends around Europe,and that is because of the fantastic Animation team. Georgi Tashev and Maria Guillen whom we got to... More 

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your two evaluations and kind remarks. We are happy to know that you have really enjoyed your holiday in our hotel. We would be more than happy and we hope to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca. Best wishes, HSM Customer... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 16, 2015

Hi! We're a family of me, my wife and her 14 year old daughter. This was our second visit, the first time was last year. And it was even more nice this time around. This is probably because we now knew our way around the place. The hotels Animation Team is the best feature ever - love to Georgi, Maria... More 

Was this review helpful? Yes 4
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you enjoyed the animation program we offer. Our animation team will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

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