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All 7 Portals Nous hotels

Hotel HSM Maria Luisa

3.0 of 5 Hotel   |   Calle Caldentey,15, 07181 Portals Nous, Calvia, Majorca, Spain
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Hotel HSM Maria Luisa
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75%
Ranked #3 of 7 hotels in Portals Nous
A recent review
4 of 5 stars reviewed 2 weeks ago
sumacaman Reading England
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341 people have reviewed this hotel

Traveler rating
    94
    153
    54
    23
    17
See reviews for
141
126
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
2 of 5 stars Reviewed 2 days ago NEW

Stayed for a week with all inclusive without luck to get AC to work until 4 days of complaints. Was informed that it was just a problem with cleaning the filters - wonder if that dirty filters may cause a health risk. Buffet was also disappointing and at the end of the serving the food ran out before the guests,... More

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Reading England
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Animation team are fantastic. Overall the hotel is good in most aspects. The guest mix can be difficult, looked like 50% french, 20% Swedish and a mix of the rest. Would recommend this hotel for a week at least.

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you enjoyed the animation program we offer. Our animation team will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off.... More

Bradford, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Myself and my 21 year old best mate (see other review) decided upon this Hotel for a week away after graduation. We are happy to report that this was a fantastic place to stay. The staff, animation team and other guests were brilliant fun and absolutely lovely. A real thumbs up go to the animation team, who we became very... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you have enjoyed your holiday. Our animation team will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged... More

Halifax
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Me and my friend (both 21 years old) have just got back from a week's holiday at this hotel. I never expected it to be as good as it was. Checking in was easy and the staff at the reception were very good. Our room was spotless and was cleaned every day by the maid. Although it is a family... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We arrived later than expected at the hotel and the receptionist kindly provided late night food which was appreciated. However this consisted of basic pasta mixed in with leftovers and bread. When we entered our room we were so shocked to find it in such a terrible state, the hotel rooms had clearly not been renovated for many decades and... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More

South Denmark, Denmark
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 8, 2014

It is a very good hotel if you bring children. The staff is excellent and loves children. There is a dance disco for children every night and lots of other activities for children. My granddaughter loved it.

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you enjoyed the animation program we offer. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

A great hotel with suburb service, food, atmosphere at a reasnoable price. also very clean and tidy! the staff was very high for all guests! many guests expressed their positive view on this hotell. I can really recommend this hotel! all the best and thank you! // Berith Hallberg

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you liked our hotel and our service. Our employees will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel”... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2014

Just returned from a week here, great place for a holiday. The staff were fantastic, friendly and couldn't do enough for you. The place was meticulously clean throughout, whilst a little dated, this did not detract in any way from the quality of the service. A quiet location, yet a short walk into town or the port, the beach was... More

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are pleased to know that you liked our hotel and that you enjoyed the meals on offer. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in Mallorca. With kind regards, HSM... More

Coventry, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

just returned from a week at this hotel, spotless, friendley right from the receptionist to the cleaners, George and the team kept everyone happy and content, never once did i hear one pearson complain, location great food drinks and service, we couldnot have stayed at a more welcome place thank you all, we will be back next year if not... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you enjoyed the animation program we offer. Our animation team will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

I love the hotell. Very nice animation. Good entertainment with talented staff. Giorgi made my holiday, heart of gold always in good mood. Me and My frieds love this. the food is good, and the evening entertainment is wonderful. on the day it is very ativiteter as mini golf, volleyball and much more.

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are glad to know that you liked our hotel and its location and that you enjoyed the animation program we offer. Our employees and our animation team will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel... More

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Additional Information about Hotel HSM Maria Luisa

Address: Calle Caldentey,15, 07181 Portals Nous, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Portals Nous
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel HSM Maria Luisa 3*
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Also Known As:
Hsm Maria Luisa Hotel
Hsm Maria Luisa Portals Nous
Hotel HSM Maria Luisa Portals Nous, Majorca

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Class
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel HSM Maria Luisa stands out for its family and friendly atmosphere, offering high quality service and helpful and customer oriented staff, it is situated in a privileged area of Portals Nous. It is ideal for family holidays, focused on children´s fun and joy. The hotel opens from May to October. LOCATION: The hotel HSM Maria Luisa is situated in Portals Nous, a peaceful and pretty residential area on the east coast of Majorca, in Calvia municipality. The closest sandy beach is only 150 m away, the beach of Oratorio is only 5 minute walk from the hotel. The famous sports port Puerto Portals is full of luxury yachts and is visited by famous people who frequent the many bars and restaurants of this area. In the proximity there are various golf courses, the closest one is Real Golf Bendinat, 2 km away from the hotel. It is also worth mentioning the existence of marine and dolphins´ park “Marineland”, one of the biggest and most attractive in Europe, it is a compulsory visit for children. Palma is 9 km away, the airport 16 km. There is a public bus service to the capital, the nearest bus stop is situated 400 m from the hotel. ROOMS: The hotel offers spacious double and single rooms with lively and warm colours. All with bathroom, air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony. There are some rooms that can allocate families with 2 children (on request).GASTRONOMY: The hotel offers half board or all inclusive. The restaurant with an extensive buffet offers a wide selection of cold and hot dishes, wide variety of desserts. Thematic buffets, there is also a Spanish corner offering typical dishes every midday. Drinks in half board are not included in the price (dinner). All inclusive offers, besides 3 main meals, snacks between meals and all kind of drinks (beverages, hot drinks, alcohol) and ice cream during the whole day. The clients are asked to wear suitable clothes for dinner. FACILITIES: In a beautiful and spacious garden there are 2 swimming pools for adults, one of them with a separate area for children, both are surrounded with sunbeds and sunshades. Bar service at the pool (from June to September). In May and October the hotel offers indoor swimming pool. Small gym. Indoor bar. Spacious common areas, games room. CHILDREN: As it is a family hotel, it is focused on children. It offers playground, mini club, mini golf and swimming pool for children. Childrens buffet in the restaurant (in summer). HSM mascot Sami´s birthday party takes place every week (from June to Septmeber). Also available baby cots and high chairs in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. Massage service (extra charge). We accept the following credit cards: Master SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra charge), tennis courts, French bowls, volleyball, squash, mini golf and table tennis in the complex. Possibility to practice sports in the area ... more   less 
Number of rooms
118

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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