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HSM Torrenova Playa

Cale Torrenova 37, 07181 Magaluf, Calvia, Majorca, Spain
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HSM Torrenova Playa
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254 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Exmouth, United Kingdom
1 of 5 stars Reviewed 6 days ago NEW

I BEG YOU TO KEEP LOOKING. The only review you will need to read as I went last week. Keep it sweet, Hotel isn't actually that bad. Very basic but clean and tidy. The staff on the other hand are despicable.. rude and won't give you toilet paper if you run out. They will however pin your mate up and... More 

Was this review helpful? Yes
Dundee, United Kingdom
1 of 5 stars Reviewed 6 days ago NEW

Before I came to this hotel and it was all mixed reviews but me and my pals all said who would even write a review on a hotel at this age, yet here I am writing a review on what I can only describe as the worst hotel I have ever been to. On arrival the hotel does look bad... More 

Was this review helpful? Yes

Travelers are raving about these Magaluf hotels

Solihull, United Kingdom
3 of 5 stars Reviewed 1 week ago NEW

Recently spent a week in the Torrenova Playa with 11 friends on a lads clubbing holiday to Magaluf. Considering the hotels price it was an average place to stay. It isn't fancy and needs redecorating but what it looks like isn't particularly important for the type of holiday we were on. It is at the top of a hill which... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you have enjoyed your holiday and that you appreciated our service. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism... More 

1 review
3 of 5 stars Reviewed 1 week ago

Stayed here for 10 days from 15 July too 25th July and there was 11 of us in total (all girls), 2 rooms of 4 and 1 room of 3. When we arrived the night staff were quite hard to understand as they had little English, but eventually we got our rooms sorted. One room of four had sick in... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you have enjoyed your holiday in our hotel. We are very sorry and would like to apologise for the mentioned troubles. We would like to confirm that, for the assurance of the quality of our service, we have forwarded your concerns to the... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was shocked at how nice the hotel actually is and most staff are nice too. Receptionist named max is friendly and nice, we all loved him! Cleaner only cleaned our room once though the full week and changed our sheets however did give us towels every day. Refused to clean our room when it wasn't even that bad! Toilet... More 

Was this review helpful? Yes 1
Essex, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

My friend and I went on a girls holiday to maga and stayed here mid July 2015 and were very content with what was provided. The apartments are particularly popular with groups on boys/girls holidays which is good if that's what you're there for because there is always a fun atmosphere. The apartment had a spacious bathroom, kitchen and sleeping/lounge... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and its rooms. And that you have enjoyed your holiday. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

Recently just got back from a girls holiday, there was two of us in a 2 person room (the images of there being just two sofas) we had one of those rooms, I went thinking it was going to be awful but we was very surprised!! We got to the hotel at 11 but couldn't check in until 2, there... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location and that you have enjoyed your holiday. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off.... More 

Oxfordshire, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

A group of 6 girls stayed at this hotel for a week, we had 2 3 bed rooms, despite requesting to be together, we were a few doors apart. The rooms were clean when we arrived but during our stay they were only cleaned once due to our room not being tidy enough. The shower went from hot to cold... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and its location We are very sorry and would like to apologise for the mentioned troubles. We would like to confirm that, for the assurance of the quality of our service, we have forwarded your concerns to the central... More 

Edinburgh, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

So I just got back from Magaluf a few weeks ago and from reading the reviews we were dreading staying at this hotel! But the second we arrived we were greeted by three friendly staff members at the reception, who upgraded us, for free, to their top floor newly refurbished suite! The room was amazing, so clean, 5 star decoration,... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and its location. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after all, our... More 

Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights and you get what you pay for. The view from the balcony is absolutely amazing, the best thing about this hotel in my opinion and definitely would stay again just for the view. The rooms were very basic with a kitchen and a big bathroom, 3 of us stayed in the room and the beds... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and its location. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism and confirm that we... More 

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