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HSM Torrenova Playa

Cale Torrenova 37, 07181 Magaluf, Calvia, Majorca, Spain
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1 room 1 guest
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HSM Torrenova Playa
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259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Edinburgh, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Myself and 5 friends all stayed here between 23-30th July, upon arrival everything was fine and seemed friendly, we were on the 3rd floor so had to use the lift every time which was horrible & didn't seem safe! The studio room had a gorgeous view but that was the only decent thing about the whole building! The maid wouldn't... More 

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Dublin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed here with my friend for 10 days July 13th - 23rd, on arrival at 11:30pm they had no room for us , with no explanation they sent us to another hotel 100m down a hill, we were annoyed as we didn't know the reasons behind this, nobody from the hotel directed us how to get there, they just... More 

Was this review helpful? Yes 1

Travelers are raving about these Magaluf hotels

Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We booked our first girls holiday last year and were not bothered about where we were staying we just wanted some place to sleep close to the magaluf strip. We all read the reviews before going and everyone was hesitating before booking it but I then explained to them what group of 17/18 year olds would write a hotel review... More 

Was this review helpful? Yes 1
Kirkcaldy, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Went there for a lads holiday and we had figured by looking at reviews that the hotel was a f****** s*** hole before we even got there. Went for 10 days and left after 4 hotel staff tried to fight us. Rooms were s*** over priced pillows and toilet wasn't even attached to the wall, the bath was cracked and... More 

Was this review helpful? Yes 2
Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Absolutely disgusted by the actions of the staff at this hotel. Once you have booked and paid they're not interested in repairing fixtures which were reported as broken upon arrival..."Security" staff lie in order to have guests thrown out of the hotel at 06:00....staff quote rules which guests are not made aware of in order to throw guests out....staff intimidating... More 

Was this review helpful? Yes 1
Exmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I BEG YOU TO KEEP LOOKING. The only review you will need to read as I went last week. Keep it sweet, Hotel isn't actually that bad. Very basic but clean and tidy. The staff on the other hand are despicable.. rude and won't give you toilet paper if you run out. They will however pin your mate up and... More 

Was this review helpful? Yes 2
Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Before I came to this hotel and it was all mixed reviews but me and my pals all said who would even write a review on a hotel at this age, yet here I am writing a review on what I can only describe as the worst hotel I have ever been to. On arrival the hotel does look bad... More 

Was this review helpful? Yes 1
Solihull, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

Recently spent a week in the Torrenova Playa with 11 friends on a lads clubbing holiday to Magaluf. Considering the hotels price it was an average place to stay. It isn't fancy and needs redecorating but what it looks like isn't particularly important for the type of holiday we were on. It is at the top of a hill which... More 

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4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you have enjoyed your holiday and that you appreciated our service. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for 10 days from 15 July too 25th July and there was 11 of us in total (all girls), 2 rooms of 4 and 1 room of 3. When we arrived the night staff were quite hard to understand as they had little English, but eventually we got our rooms sorted. One room of four had sick in... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you have enjoyed your holiday in our hotel. We are very sorry and would like to apologise for the mentioned troubles. We would like to confirm that, for the assurance of the quality of our service, we have forwarded your concerns to the... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I was shocked at how nice the hotel actually is and most staff are nice too. Receptionist named max is friendly and nice, we all loved him! Cleaner only cleaned our room once though the full week and changed our sheets however did give us towels every day. Refused to clean our room when it wasn't even that bad! Toilet... More 

Was this review helpful? Yes 1
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