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All 31 Magaluf hotels

HSM Torrenova Playa

3.0 of 5 Hotel   |   Cale Torrenova 37, 07181 Magaluf, Calvia, Majorca, Spain
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Ranked #26 of 31 hotels in Magaluf
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213 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

First of all, the pictures are not to be trusted, the rooms are trashy with no tv's either, the beds are old, horrible and no topmadras'. The pool only opens from 11-7 pm and loud intense autotune pop with no break rises from there, the bartender wont turn it off. Great view, but you must suffer the ant-infestation on the... More

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Hertford
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

If you're expecting a 5 star hotel for the price you paid then you're deluded. For the amount we paid for this hotel it actually exceeded my expectations. Admittedly, we were expecting a terrible hotel, but this really wasn't the case. The staff were really friendly bar one who was a bit grumpy and unhelpful, which if this hotel wants... More

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Townville
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I read all these reviews online and was expecting the worst for this hotel, on arrival it was so unclean and there was only one member of staff for the whole hotel until 8 in the morning. this hotel wasn't bad for the reason that you could do what you want, they didn't really care about what you did. It's... More

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Oxford
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I just got back from a girls holiday yesterday and before flying out we read the reviews on the hotel and were really apprehensive due to the negative comments, however I completely disagree. For the price that I paid I could not fault this hotel, great atmosphere, very laid back. Rooms were basic but had exactly what you needed. Amazing... More

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated;... More

Staffordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 25, 2014

Me and my two friends stayed at this hotel for one week in july for our first girls holiday .From reading some of the reviews we were pretty worried but we were pleasantly surprised. The hotel room was basic but perfectly clean. we had no problems with the staff stealing anything but we did get a safe just in case... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. Your concerns have been passed on to the person who is responsible for that area in order to ensure improvement where possible. Your constructive criticism is always greatly appreciated. However, after having conferred... More

Madrid
1 review
5 of 5 stars Reviewed July 19, 2014 via mobile

We spent there one week in July. Very good value for money. We booked Studios be cause se were a party of friends and wanted to have our own room. Studios are good size. Beds are goods for adults and there were a Kitchen and a big bathroom in each one. No complaints at all. Staff friendly and huge views.... More

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4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and its location and that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are... More

London, United Kingdom
2 reviews
1 of 5 stars Reviewed July 16, 2014

Utterly disgusting! The bed was a filthy sofa with a thin foam base for a mattress. There was no proper bedding. All I was given, was one thin sheet to use over years of staining on the sofa. My room smelt badly of damp. The tiles on the floor were so badly chipped, I could have sliced my feet on... More

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4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of all our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and... More

Perth, Australia
Top Contributor
103 reviews 103 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed July 14, 2014

we got here and met the man at the desk he was a complete idiot and so rude he was on the evening shift most days like 5 - 10 you would see him. We wanted to split the bill by card and he just said no and then asking where a nearby atm was well that was just such... More

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4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We would like to apologise in case you felt that the staff treated you in an unfriendly manner. Please rest assured that this behaviour... More

Gloucester
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2014

I returned home from Magaluf last night after staying in Hsm torrenova playas. I agree that the hotel is not suitable for kids and families as it is so close to the strip. The rooms were clean a little dated but not disgusting. I stayed with 3 other girls and we all had a great time. The maids were nice... More

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca. Best wishes, HSM Customer Service More

Bradford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

Ok so me and my friend read reviews for this hotel after booking our 5 days in maga and we were really worried!! We arrived and was greeted by a polite man on reception which was a good start! Then we got to the room and was surprised again it was clean, enough room for the two of us, good... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your holiday and that you appreciated our service. Our receptionists and cleaning workforce will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More

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Additional Information about HSM Torrenova Playa

Address: Cale Torrenova 37, 07181 Magaluf, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Torrenova Playa 3*
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Also Known As:
Hsm Torrenova Playa Magalluf
Hsm Torrenova Playa Hotel Magalluf
HSM Torrenova Playa Magaluf, Majorca

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Amenities

Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Swimming Pool
Hotel Style
#16 On the Beach Hotel in Magaluf
Hotel Class
Official Description (provided by the hotel)
IN GENERAL: The complex of 3 keys apartments HSM Torrenova Playa has a privileged sea front position, only steps away from the beautiful beach of Magalluf (150 m). It is situated on a hill, with breathtaking sea view from all apartments and studios. For its amazing price – quality relation it is very popular among young people who want to spend their holidays and enjoy the attractions Magalluf has to offer for an economic price. The complex opens from May to October. LOCATION: The hotel HSM Torrenova Playa is situated in Magalluf, one of the most popular and well known resorts of Majorca. The beautiful sandy beach boasts of blue flag thanks to its high quality year after year and is only 150 m away and it offers the possibility to practice water sports. Nearby there are countless bars, restaurants and shops, which turn Magalluf into one of the most vibrant and attractive resorts on the island. Attractions such as: water park “Western Park”, karting or famous “Pirates” show, just steps away from the hotel, complement the wide resort´s offer. There are also various golf courses close by: Golf Poniente (2 km away), Real Golf Bendinat or Golf Santa Ponsa, therefore the hotel is an ideal place to stay for golf lovers. In the area there are many possibilities to practice other sports, even on professional level: Magalluf offers the following facilities: athletics tracks (certified, class A), grass football pitch, rugby pitch, tennis and paddle tennis courts, etc. Palma de Mallorca is situated 13 km away, the airport 20 km. There is a public bus service to the capital, the bus stop is just 300 m away. For its features the hotel is not recommended for persons with walking difficulties. ROOMS: The hotel offers studios and apartments, all with spectacular sea view. All rooms (both studios and apartments) with bathroom, air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and spacious terrace. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom. GASTRONOMY: The hotel offers bar service at the pool during the day, with basic meals, snacks and all kind of drinks. FACILITIES: Swimming pool for adults, another one for children, terrace with sunbeds and sunshades. Bar service at the pool. Supermarket open 24 h a day. CHILDREN: Swimming pool for children. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area. ... more   less 
Number of rooms
78

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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