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HSM Torrenova Playa

Cale Torrenova 37, 07181 Magaluf, Calvia, Majorca, Spain
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HSM Torrenova Playa
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240 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (45)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here on 18th June for 3 nights. Was very unsure what it would be like as the reviews were not good but for the price we paid it was spot on. There was 10 of us girls aged between 25-42. The beds were changed everyday and the room was clean and large. It was up a steep hill,... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Below average hotel but perfect for young party people, hen & stag do's! You get what you pay for! Would be perfect for people who are on a budget & people who are not looking to spend any time in their hotel apart from sleeping & getting ready! On arrival you have to give up your passport & they keep... More 

Was this review helpful? Yes 1

Travelers are raving about these Magaluf hotels

London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just came back from staying in this hotel as part of a hen party - good hotel with fantastic views of Magaluf beach and large balconies great for late night drinks. We stayed in the apartments which have comfy sofa beds and a good sized kitchenette equipped with all the basic utensils you need - bottle opener, tea bags, kettle,... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and its location. We are very sorry and would like to apologise for the mentioned troubles. We would like to confirm that, for the assurance of the quality of our service, we have forwarded your concerns to the central... More 

Bolton, UK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at the Torrenova Playa at the end of May for my brothers Stag party. The Hotel is a good basic base with a great view of Magaluf beach from each rooms balcony. The rooms are basic and a little aged but are definitely liveable The hotel is situated at the top of a very steep hill so anyone... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked the apartments and their views, you appreciated our service and that you considered our accomodation as a good value for money. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Was okay for 4 days rooms average good pool area pity you weren't allowed to bring you own alcohol or food to the pool area but still can't complain lest we had a place to crash after a hard night partying

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism... More 

Southend, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 21, 2015

Just returned from 6 days at this hotel. Firstly I would just like to say I thought I had booked trh torrenova which I had previously stayed at which is just up the road but had actually booked this hotel. The negative reviews mention the hill which i was aware of and stag/hen dos being noisy. These are both things... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs and expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More 

Coatbridge, United Kingdom
2 reviews
4 of 5 stars Reviewed May 18, 2015

was very unsure what to expect after reading the reviews on this but you get what you pay for. hotel was fine for a weekend away with the boys. clean enough had somewhere to sleep and had a kitchen in the room. beds were 2 comfy sofabeds. pool was ok and all staff were great. food and drinks at pool... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear Matthew, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you appreciated our service. Our staff, our kitchen and restaurant staff and our cleaning workforce will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you... More 

Wakefield, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 17, 2015

I stayed here in June 2014, there was 6 girls in total. To begin with we had a terrible journey out there. Began our journey on a monarch flight, 20 minutes after departing we had to emergency land in Gatwick aiport due to a loss of oil from the high speed gearbox on the plane where all the passengers were... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More 

Barnsley, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 19, 2014

We stayed from 9th - 16th October in a studio room. Check in was quick and easy, the room, as expected, was a little dated but clean with everything we needed. The balcony was a good size with an amazing view (you would pay the price just for the view!) We were on the 9th floor just behind reception so... More 

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 13, 2014

A big hill terrible for walking back from a night out but brilliant views , nice hotel , basic but it was clean and staff was hopeful on the two times I needed them . Dangerous plug sockets though phones didn't charge good hotel if staying low - mid budget in magaluf

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and its location and that you have enjoyed your holiday. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for... More 

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