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All 31 Magaluf hotels

HSM Torrenova Playa

3.0 of 5 Hotel   |   Cale Torrenova 37, 07181 Magaluf, Calvia, Majorca, Spain
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42%
Ranked #27 of 31 hotels in Magaluf
A recent review
5 of 5 stars reviewed 3 days ago
Carlos C Madrid
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206 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Madrid
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We spent there one week in July. Very good value for money. We booked Studios be cause se were a party of friends and wanted to have our own room. Studios are good size. Beds are goods for adults and there were a Kitchen and a big bathroom in each one. No complaints at all. Staff friendly and huge views.... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and its location and that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are... More

London, United Kingdom
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Utterly disgusting! The bed was a filthy sofa with a thin foam base for a mattress. There was no proper bedding. All I was given, was one thin sheet to use over years of staining on the sofa. My room smelt badly of damp. The tiles on the floor were so badly chipped, I could have sliced my feet on... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of all our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and... More

Perth, Australia
Top Contributor
86 reviews 86 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

we got here and met the man at the desk he was a complete idiot and so rude he was on the evening shift most days like 5 - 10 you would see him. We wanted to split the bill by card and he just said no and then asking where a nearby atm was well that was just such... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We would like to apologise in case you felt that the staff treated you in an unfriendly manner. Please rest assured that this behaviour... More

Gloucester
1 review
4 of 5 stars Reviewed 1 week ago

I returned home from Magaluf last night after staying in Hsm torrenova playas. I agree that the hotel is not suitable for kids and families as it is so close to the strip. The rooms were clean a little dated but not disgusting. I stayed with 3 other girls and we all had a great time. The maids were nice... More

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4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. We would be more than happy to welcome you again in our hotel or in one of the hotels within our “Hoteles Saint Michel” chain in Mallorca. Best wishes, HSM Customer Service More

Bradford, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Ok so me and my friend read reviews for this hotel after booking our 5 days in maga and we were really worried!! We arrived and was greeted by a polite man on reception which was a good start! Then we got to the room and was surprised again it was clean, enough room for the two of us, good... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your holiday and that you appreciated our service. Our receptionists and cleaning workforce will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Just got back from a weekend there. I was a bit worried from the reviews about what I was getting into, but was actually really pleased with the hotel. It's basic but it did everything we wanted it to. The room was clean and spacious and had a small kitchen with a fridge, which was really handy for keeping water... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you have enjoyed your holiday. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. Your concerns have been passed on to the person... More

Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

(Boy's perspective) I stayed for one week in June 2014 with 9 of my friends from school as a post-exam holiday and for what we wanted it was perfect. I don't understand why you would come to Magaluf if you have children or on a holiday that wasn't purely for the nightlife (which is unbelievably good). The rooms weren't very... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you have enjoyed your holiday. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism and confirm that we have passed... More

West Malling, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Just returned from a 3 night stag do in Magaluf. Hotel is not clean and all of the beds were ridden with bugs. Nearly all the 13 people staying suffered with bites after waking up in the beds. All of the reception staff are very moody but I can sort of understand why, as it's mostly drunk English that couldn't... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. After having conferred with the hotel reception and direction, there is no known complaint on your behalf regarding bugs in the beds. Please be... More

Kingston upon Thames, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

We've just arrived back from my bro Luke's 4 day stag do & the hotel done exactly what it said on the tin. The pool area was nice & it overlooked the sea/beach which is lovely. The rooms are basic but big & the hotel staff are very helpful, especially Isma & Alex behind the bar!!! Overall we had a... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you have enjoyed your holiday. Our bar staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would be happy to welcome you again in our hotel or in one of... More

Sheffield, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Me and three other girls stayed here for 4 days. We’re not picky girls and didn’t expect the world but this still disappointed. The maid left our room door open for a full day! When we complained at the reception we didn’t even receive an apology. The pool is dirty round the edges, so much so people wrote their name... More

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More

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Additional Information about HSM Torrenova Playa

Address: Cale Torrenova 37, 07181 Magaluf, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Torrenova Playa 3*
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Also Known As:
Hsm Torrenova Playa Magalluf
Hsm Torrenova Playa Hotel Magalluf
HSM Torrenova Playa Magaluf, Majorca

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Amenities

Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Swimming Pool
Hotel Style
#15 On the Beach Hotel in Magaluf
Hotel Class
Official Description (provided by the hotel)
IN GENERAL: The complex of 3 keys apartments HSM Torrenova Playa has a privileged sea front position, only steps away from the beautiful beach of Magalluf (150 m). It is situated on a hill, with breathtaking sea view from all apartments and studios. For its amazing price – quality relation it is very popular among young people who want to spend their holidays and enjoy the attractions Magalluf has to offer for an economic price. The complex opens from May to October. LOCATION: The hotel HSM Torrenova Playa is situated in Magalluf, one of the most popular and well known resorts of Majorca. The beautiful sandy beach boasts of blue flag thanks to its high quality year after year and is only 150 m away and it offers the possibility to practice water sports. Nearby there are countless bars, restaurants and shops, which turn Magalluf into one of the most vibrant and attractive resorts on the island. Attractions such as: water park “Western Park”, karting or famous “Pirates” show, just steps away from the hotel, complement the wide resort´s offer. There are also various golf courses close by: Golf Poniente (2 km away), Real Golf Bendinat or Golf Santa Ponsa, therefore the hotel is an ideal place to stay for golf lovers. In the area there are many possibilities to practice other sports, even on professional level: Magalluf offers the following facilities: athletics tracks (certified, class A), grass football pitch, rugby pitch, tennis and paddle tennis courts, etc. Palma de Mallorca is situated 13 km away, the airport 20 km. There is a public bus service to the capital, the bus stop is just 300 m away. For its features the hotel is not recommended for persons with walking difficulties. ROOMS: The hotel offers studios and apartments, all with spectacular sea view. All rooms (both studios and apartments) with bathroom, air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and spacious terrace. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom. GASTRONOMY: The hotel offers bar service at the pool during the day, with basic meals, snacks and all kind of drinks. FACILITIES: Swimming pool for adults, another one for children, terrace with sunbeds and sunshades. Bar service at the pool. Supermarket open 24 h a day. CHILDREN: Swimming pool for children. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area. ... more   less 
Number of rooms
78

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