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HSM Torrenova Playa

Cale Torrenova 37, 07181 Magaluf, Calvia, Majorca, Spain
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HSM Torrenova Playa
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HSM Torrenova Playa
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234 reviews from our community

Traveler rating
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    52
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Was okay for 4 days rooms average good pool area pity you weren't allowed to bring you own alcohol or food to the pool area but still can't complain lest we had a place to crash after a hard night partying

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism... More 

Southend, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Just returned from 6 days at this hotel. Firstly I would just like to say I thought I had booked trh torrenova which I had previously stayed at which is just up the road but had actually booked this hotel. The negative reviews mention the hill which i was aware of and stag/hen dos being noisy. These are both things... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs and expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More 

Travelers are raving about these Magaluf hotels

Coatbridge, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

was very unsure what to expect after reading the reviews on this but you get what you pay for. hotel was fine for a weekend away with the boys. clean enough had somewhere to sleep and had a kitchen in the room. beds were 2 comfy sofabeds. pool was ok and all staff were great. food and drinks at pool... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear Matthew, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you appreciated our service. Our staff, our kitchen and restaurant staff and our cleaning workforce will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you... More 

Wakefield, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed here in June 2014, there was 6 girls in total. To begin with we had a terrible journey out there. Began our journey on a monarch flight, 20 minutes after departing we had to emergency land in Gatwick aiport due to a loss of oil from the high speed gearbox on the plane where all the passengers were... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More 

Barnsley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 19, 2014

We stayed from 9th - 16th October in a studio room. Check in was quick and easy, the room, as expected, was a little dated but clean with everything we needed. The balcony was a good size with an amazing view (you would pay the price just for the view!) We were on the 9th floor just behind reception so... More 

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 13, 2014

A big hill terrible for walking back from a night out but brilliant views , nice hotel , basic but it was clean and staff was hopeful on the two times I needed them . Dangerous plug sockets though phones didn't charge good hotel if staying low - mid budget in magaluf

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and its location and that you have enjoyed your holiday. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for... More 

Coventry, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 13, 2014

Stayed October 2014- Me and my boyfriend stayed here for 4 nights , our room was clean and comfortable with amazing views from the balcony. We had absolutely no problems with the room , the area or the staff. The staff we're helpful and polite. The beds were comfortable we had two sofa beds which we pushed together. Everything worked... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. Your concerns and suggestions have been passed on to the... More 

2 reviews
5 of 5 stars Reviewed October 13, 2014

We visited this hotel first week in October, at first I was worried due to the amount of bad reviews! But after paying 25 pounds a person for a week I definitely wasn't complaining! We arrived late Sunday evening, the receptionist on duty was quite miserable but gave us our room key and upgraded us to an apartment, the bathroom... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism and confirm that we have passed this... More 

Belfast, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 9, 2014

Stayed September 2012 - stayed for 6 nights with my girlfriend for a cheap holiday. We booked a double room which had a massive balcony & stunning views although we actually laughed at the room because instead of a double bed we had 2 benches with mattresses which we pushed together and it seemed a bit run down. Despite this... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you have enjoyed your holiday and that you appreciated our service. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. Your concerns and... More 

Middlesbrough, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 9, 2014

HSM Torrenova Playa is comfortable, clean and has very friendly staff. Our door lock was broken and once we told reception it was mended the next day. Views are to die for. Pool cleaned every day. Pool bar has great music. Nothing to whinge about here - defo be going back! Excellen location.

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Torrenova Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location and that you appreciated our service. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We... More 

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