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Hotel HSM Don Juan

Calderon de la Barca 4, 07182 Magaluf, Calvia, Majorca, Spain
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Hotel HSM Don Juan
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379 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • All months
    (379)
  • Mar-May only
    (50)
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    (221)
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    (18)
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Me and 5 lads stopped in this hotel for a lads holiday. We were there for 5nights. All this hotel or hotel staff want to do is get more cash out of its customers: There is this worker who does nightshift, always wears a orange top!!! Every time you come in, in the early hours of the morning, he chases... More 

Was this review helpful? Yes 4
Bracknell, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We went from the 8th-15th of July! For a girls holiday there was 5 of us.. So from start to finish we arrived at 8am and only one of the rooms was ready and the other one wouldn't be ready till 2.. We went to the room that was ready and it was disgusting wasn't up to standards.we had also... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Don Juan, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We are very sorry and would like to apologise for the mentioned troubles. We would like to confirm that, for the assurance of the quality... More 

Travelers are raving about these Magaluf hotels

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stopped in this hotel from the 1st - 11th July. This hotel is not modern by any stretch of your imagination (no fridges, safe is a key safe etc.) but suitable for a lads/girls holiday. We was all inclusive and I recommend that you don't spend your money on that. If you like chips morning, noon and night then... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Don Juan, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. We are very sorry and would like to apologise for the mentioned circumstances. We would like to confirm that, for the assurance of the quality... More 

selby, york
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Don Juan in june this year. Magaluf itself is exactly as we were expecting and the hotel is 95% teenager occupied, who dont go out until midnight and return around 5 in the morning, so if you like to sit on your balcony be aware that there will be shouting and swearing across the balconies at these... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Don Juan, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel. Our cleaning workforce will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism and confirm that we have passed... More 

Falmouth, United Kingdom
2 of 5 stars Reviewed 2 weeks ago

Come to Magaluf for a girls holiday hotel is pretty basic and boring!! The food was shocking so being half board probably ate at the hotel twice and that was chips and some dodgy chicken nuggets!! One thing that really disgusted me was the security charging 100 euros to bring people back to the hotel this happened to a lot... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Don Juan, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. However, if you are looking for a party hotel, where you can do whatever you want without control or without security as it has been... More 

Warrington, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a girls holiday from 26th June-4th July, we were all inclusive, the food wasn't great but we made up for it in drinks. Great hotel for a great price, not too close to the strip so it wasn't overly loud but only a 10 minute walk

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Don Juan, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would be happy to welcome you again in our... More 

United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Me and a friend stayed here for the first week of July and it has both good points and bad. The food was better than I expected, loads of salad and pasta and fresh fruit which is perfect - makes you feel super smug and healthy so you can drink more questionable shots on the Strip. Breakfast balanced proper greasy... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Don Juan, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you have enjoyed your holiday in our hotel. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be more than happy... More 

Amersham, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

From reading reviews we were dreading this hotel, but we were pleasantly surprised. Ok the food is not great but there is a lot of choice, and local bars are really cheap for food so wasn't a big issue. The rooms were a decent size for what we wanted and was not too close to the strip but not far... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Don Juan, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you appreciated our service. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be more than happy to welcome you again... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have just come back from maga, i stayed from the 7th july till the 14th. I would recommend this hotel to young party goers and stags and hens. We was half board, the food could have been better but it was edible, the chips were a must every night. The atmosphere by the pool is very lively you get the... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Don Juan, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and its location and that you have enjoyed your holiday. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A lads holiday all in all you're not expecting the best hotel in the world but this managed to disappoint me no end. For one in our room the bathroom roof leaked whenever the room above run water, this made the room smell and potential safety problems with sleeping on the constantly wet floor. Even when told about it the... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Bar staff(3)
  • Air conditioning(3)
  • Pool area(3)
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