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Universal Hotel Florida

C/Torrenova 33, 07181 Magaluf, Calvia, Majorca, Spain
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Universal Hotel Florida
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Ranked #9 of 27 Hotels in Magaluf
A recent review
4 of 5 stars reviewed 5 days ago
jess w
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582 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (582)
  • Mar-May only
    (93)
  • Jun-Aug only
    (278)
  • Sep-Nov only
    (183)
  • Dec-Feb only
    (28)
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North Yorkshire, United Kingdom
1 of 5 stars Reviewed 3 days ago NEW

Me and my friend stayed in this hotel both 19 y/o mid July temperatures in the 30's. On arrival were given the key and shown to somewhere out of the hotel (basically pied with all young ones) we got to our room and it was boiling! So we turned our fan on to try cool us down and it did... More 

Was this review helpful? Yes 1
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear Chelsea N, First of all let me apologize for the broken fan and the solution that was given to you by the reception. As manager of the hotel perhaps you have seen me at the entrance of the dinning room,as I'm standing at the door during all meals, and it would have been a great pleasure to be able... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Overall the best holiday I've ever had. I visited with a group of 4 girls mid July. Upon arrival we were given our all inclusive bands and showed were we could stow out luggage. Once we got the key for our room we were greeted by an amazing sea view which we hadn't asked for!! The food was great a... More 

Was this review helpful? Yes 1
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear jess w, Thank you so much for taking part of your time to make your review about your stay at Hotel Florida. We are glad to see we provided you with a good quality service, our main goal its to make of our guests stay a great experience. Regarding the air conditioning we are trying to solve it, so... More 

wales
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We have just stayed here as a group of lads for a week but sad to say nearly all of us were victims of petty pilfering from our rooms - and I'm sad to say the chief suspects were the chambermaids. One guy even had his bank card taken (and purchases were made on it). At first we thought it... More 

Was this review helpful? Yes 2
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear Dvdbrnvns I'm really sorry to hear about such a bad experience with us at Universal Hotel Florida. I would like to let you know that this is the first notice I have about your experience and your stuff (clothes, cards…) missing from your room. I fully trust my staff and I don’t think that it is fair to accuse... More 

1 review
4 of 5 stars Reviewed 1 week ago

Can't really criticise this hotel for much. Spent 10 days in Magaluf with a group of 8 lads and 2 of us were based at this hotel. At this hotel you'll meet the happiest/nicest hotel manager in all of Europe who was so polite, the kind of guy you're comfortable taking home to meet your parents. For those who go... More 

Was this review helpful? Yes
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear Connor O, I am extremely grateful to read such nice words, for sharing your opinion on Tripadvisor and pleased to know that your stay in Hotel Florida has been a good experience. It is always a great motivation for me to receive such nice compliments. I hope to have the pleasure to welcome you again in a near future... More 

Peterborough
2 reviews
2 of 5 stars Reviewed 1 week ago

Staying here at the moment with my sister in a twin room. We were due to travel to Tunisia but had to change at the last minute and had to pay extra. Given the following review, we didn't get value for money. The room is very basic but the cleaning lady does a brilliant job each day and the view... More 

Was this review helpful? Yes
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear Debra, Thanks for letting us know your impressions of your stay. We would like to express our gratitude for appreciating the excellent cleanliness. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay because of young people. On the other hand, we regret that our "all-inclusive" package was... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just got back after 11 nights in this hotel and honestly would recommend to anyone! Perfect location for walking to the strip as well as being far away enough to avoid the noise. Food was okay, strange combinations at times but you can tell they are attempting to cater for everyone. I travelled with an extremely fussy eater and even... More 

Was this review helpful? Yes 1
psolaz, Gerente at Universal Hotel Florida, responded to this review

Hello Sophie carruthers, Firstly thanks for taking the time to leave a review of your stay with us - we really appreciate the feedback, I am so pleased that you and the guys had a great weekend with us - it was a pleasure having you staying at Universal Hotel Florida I have passed your comments onto all the team... More 

west mids
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

went on a girlie weekend trip so only wanted some where to put our head down and to be honest that's all we did in the hotel the step thing was a wake up call 100 steps up and down to our room well that's how it felt any way when you get back drunk as the lift was never... More 

Was this review helpful? Yes
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear Julieandstu, Thanks for letting us know your impressions of your stay. We deeply regret the inconveniences you experienced because of the lift. Your comments have been taken into consideration and the necessary measures have been taken to ensure a pleasent stay of our customers. We are saddened to hear that you did not like our food, as we try... More 

London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is absolutely beautiful! There isn't a single negative thing that I could say about this hotel. It is in the perfect location regarding shops and restaurants, and the perfect location if you choose to walk into the strip where the bars are. The staff are amazing, especially the bar staff and the food was also good. Special thanks... More 

Was this review helpful? Yes 2
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear Charity S, We are very happy to read your review about your recently stay with us. We will also pass the message onto our staff who will be really please to know that they met your spectations. Is also our pleasure to realize your stay was so satisfactory and we wish to welcome you back in a near future.... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

No way is this hotel 3/4 star, apart from the amazing views I was appalled! Had to wait 3 hrs for our room, the room was infested with ants, not much choice of food however staff were relatively friendly! The wifi connection was terrible considering we had to pay €10 pp to use it! Overall would not visit this hotel... More 

Was this review helpful? Yes
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear Paige J, For the rooms the Check in normally is from 14:00h, eventhough we try to give them as soon as we can as we understand that if you have had an early flight, you need to rest. Regarding the ants, we didn't know about the problem maybe we could had solved it, by changing you to a new... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Loved this hotel, the staff were very friendly and helpful. Favourite bartender was Mar, she's lovely! Close to the beach and great facilities. Only downside was the poor wi-fi connection and no air con in the rooms, other than that a great stay!

Was this review helpful? Yes
psolaz, Gerente at Universal Hotel Florida, responded to this review

Dear ShakeelaYasmin, Hotel Florida we would like to thank you for your helpful and positive review about your recently stay with us. Your comments are really useful to us, as they let us know what can be improved and we are very happy to read them. Our apologies for the inconvenineces mentioned. Once again thank you so much and we... More 

Hotel Review Summarization

What travelers say

  • Very clean(11)
  • Pool area(8)
  • Sea view(6)
  • Reception staff(4)
Questions? Get answers from hotel staff and past guests. Ask a question

554 photos of this hotel

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View from room (74)
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Room/suite (42)
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Pool/beach area (63)
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Hotel & grounds (71)
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Dining (11)
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Bathroom (6)
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Business center/function rooms (1)
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Other (61)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (12)
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Beach (20)
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Pool (23)
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Restaurants and Bars (48)
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Standard Room with Sea View (30)
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Standard Room with Sea View (Upper Level) (31)
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The Hotel (46)

Management photos: Courtesy of the property manager

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All management photos (15)
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Pool/beach area (2)
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View from room (1)
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Hotel & grounds (5)
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Dining (2)
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Other (5)
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