We have used this same hotel for 10 years in a row. As soon as we arrive, the staff recognize all of us as soon as we enters the hotel.The hotel is magnificent and we have never experienced such incredible service before. It was so lovely that it was hard to drag ourselves away from the hotel to end our... more

When we arrived at this hotel we received a welcome from the reception staff the likes of which I think I would have reserved for a long lost relative, we were then shown over to the bar where we were served Cava and a few minutes later "Eva" came over and explained everything we could ever want to know about... more

I made a Group Booking for this hotel last August 2007 for 35people for my Mother's 60th. 3 weeks before our trip I get a brief email saying hotel's overbooked, we can't stay there, we'll have to stay in the sister hotel. No explanation, No apology. Made over 30 phone calls to the manager RAUL who was useless and NOT... more

Have just returned from an excellent stay at the Riu Bonanza Playa hotel in Illetas, Majorca. Before booking, I'd read carefully the reviews of several hotels and what everyone said about the Bonanza Playa is true. It's well situated, just 15 minutes by bus from Palma and right on the waterfront. Rooms and facilities are great and the management takes... more

You would have to work very hard, or have highly unrealistic expectations, to find many faults with this hotel in my view. We had a three night stay and felt that the levels of customer service and care were some of the best we have had - friendly, courteous and very polite staff who went out of their way to... more

Just returned from holiday today. I would rate the Hotel 4 star, nice rooms, excellent food, nice location, staff very polite and friendly. On the downside was that the outdoor pool is a freshwater pool and is never heated; the indoor pool was around 26c which for me was too cold!! We had the same experience as someone else who... more

Recently returned from the hotel Bonanza Playa in Illetas, this is a lovely hotel. It ovelooks the sea and has its own small private beach. This hotel is ideal for families with small children (kids club available) or for couples. The resort may be a little too quiet for teenagers. The hotel is spacious has a lovely dining area and... more

We stayed in the week of 2-9 Oct 2007. Arrived to be greeted with a glass of champagne each. We were then taken to a lovely air conditioned room with comfortable bed, satellite tv and nice view over the bay. Hotel staff were all very friendly and helpful. Noticed that they were all quite mature> no trainee staff working there.... more

Enjoyed our stay from the 8th-18th Sept. Only gripe was the food which was only average. And crossed swords with an over- zealous manager called Dolores Sayago who actually tried very had to the point of agressivness to get us to change our supposedly confidential assessment of the restaurant from good to excellent in their questionnaire. Tom & Joan. more