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Vell Mari Hotel & Resort

Carretera Arta-Alcudia, 127 | Urb Son Bauló, 07458 Ca'n Picafort, Majorca, Spain (Formerly Iberostar Vell Mari )
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1 room 1 guest
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Vell Mari Hotel & Resort
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561 Reviews from our TripAdvisor Community

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Traveler rating
    204
    215
    83
    35
    24
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391
80
2
Business
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (561)
  • Mar-May only
    (42)
  • Jun-Aug only
    (357)
  • Sep-Nov only
    (147)
  • Dec-Feb only
    (15)
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South West England, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We have just come back from a week stay. We really enjoyed the holiday, the hotel is set in lovely grounds and kept very clean and tidy. We stayed all inclusive in an apartment luckily as the rooms did not seem to have much in the way of cooking facilities, making a cup of tea took ages as the kettle... More 

Was this review helpful? Yes 2
Norwich, England
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I booked what I hoped would be a relaxing stay in a nice 4 star hotel. From recent reviews I seem to have got off quite lightly. Booking in was easy, the Hotel was kept quite clean if not a little old and tired. The service was very good, the staff are all very polite, and especially like my small... More 

Was this review helpful? Yes
Derrylin, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a brilliant family holiday at this resort. Although it was a bit out from any busy town it was only a taxi ride away costing up to 5 euro. The accommodation was very clean and staff in the resort were very helpful. We were there all inclusive and there was always something for everyone to eat, the choices... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Returned from seven days at the Vell Mari Hotel and Resort and all I can say is,FANTASTIC.Beautiful complex,food delicious,staff very friendly and helpful,rooms spotless. Would highly recommend,will definitely go again. Brilliant.

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Nice place and hotel was good, food was very good, I would go back but definitely think the resort needs a shop that sells basic food and drink for those not all inclusive, rooms very basic, could be doing with an upgrade, would be impossible to cook with a 2 ring electric hob that takes about 2 hours to heat... More 

Was this review helpful? Yes 4
Bernat S, Director de Relaciones con Clientes at Vell Mari Hotel & Resort, responded to this review

Dear Heatheregreentea, Thank you very much for writing your comments and punctuation. We have taken very good note And we are sure that it helps to improve our facilities. Kind Regards! Quality Manager More 

Staffordshire
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I might point out that we are currently staying here and have tried unsuccessfully to resolve the issues we face whilst we are here directly so this is last resort tactics in case some of the lazy management read it and take action. there is what appears to be a senior manager who sits on a laptop every day in... More 

Was this review helpful? Yes 6
Bernat S, Director de Relaciones con Clientes at Vell Mari Hotel & Resort, responded to this review

Dear Loobydoo, We are working already to improve our service. We can not transmit the comments that you have said. We thank you very much for it. It will help to be betters. We are very sorry for the inconvenience Kind Regards Quality Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We visited here for the second year running for our family holiday as we thoroughly enjoyed our previous visit. This year however we felt standards had slipped. Staff previously had been very friendly & helpful, this year they were generally hostile from reception to bar staff and waiters & waitresses! Entertainment has also deteriorated, my children loved the crazy Michelle... More 

Was this review helpful? Yes
Bernat S, Director de Relaciones con Clientes at Vell Mari Hotel & Resort, responded to this review

Dear Catherine, We thank you very much your confidence. We are working already to change and to improve our service and facilities. We can not give this impression because for us our guest are the main thing. We apologize for it Kind Regards Quality Manager More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Like many others we arrived at12:45am only to be told that our room had been double booked and that we were being transfered to another hotel for two of our seven night holiday. The most infuriating thing is that at no time were we offered an apology, explanation or compensation for the hotel's error and infact the reception staff treated... More 

Was this review helpful? Yes 4
Bernat S, Director de Relaciones con Clientes at Vell Mari Hotel & Resort, responded to this review

Dear Janine, First of all we apologize for the inconvenience during your holiday. Due a problems out of our interest we could not offer you your accommodation as you had at the beginning. The only target that we have is to cover all the expectation of our guest. This time we could not, we are very sorry. Kind Regards Quality... More 

Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel with my young son from 15th August to 22nd August 2015. When I arrived I was really impressed with the hotel. It is very clean and well maintained. Unfortunately, on the 2nd day of our stay the maid changed the beds and my sons bear that he has had since a new born went to... More 

Was this review helpful? Yes 1
Bernat S, Director de Relaciones con Clientes at Vell Mari Hotel & Resort, responded to this review

Dear Julie, First of all we apologize for the inconvenience during your stay. And we thank you very much your comments about our service and facilities. We are very sorry about your sons bear, as you know we search it everywhere and we put posting signs in all the hotel without results. Best Regards Quality Manager More 

Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were told the day before travelling that the vell mari was overbooked and we would be in a different hotel for the first 3 nights. As this was an upgrade and all inclusive hotel and not half board as we had booked we were not too worried.We were concerned that we would be disappointed when moving to the Vell... More 

Was this review helpful? Yes 3
Bernat S, Director de Relaciones con Clientes at Vell Mari Hotel & Resort, responded to this review

Dear Andrew, First of all we apologize for the inconvenience at your arrival. And we thank you very much your comments about our service and facilities We feel very happy to know that you have a nice holiday Best Regards Quality Manager More 

Hotel Review Summarization

What travelers say

  • Thomas Cook(29)
  • Kid Club(21)
  • Mini disco(10)
  • Very good(5)
  • Evening entertainment(5)
  • Min walk(4)
  • Indoor pool(3)
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212 photos of this hotel

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Room/suite (15)
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Pool/beach area (38)
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Dining (15)
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Hotel & grounds (29)
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Bathroom (3)
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Management photos: Courtesy of the property manager

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View from room (2)
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Hotel & grounds (13)
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Bathroom (4)
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Pool/beach area (5)
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Family/play areas (1)
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Dining (7)
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Other (22)
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