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Hotel Serrano Palace

Playa Son Moll S/N, 07590 Cala Ratjada, Majorca, Spain
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1 room 1 guest
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156 Reviews from our TripAdvisor Community

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Traveler rating
    75
    46
    19
    11
    5
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27
59
6
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (156)
  • Mar-May only
    (26)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (2)
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Durham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every aspect of the hotel was faultless. Staff couldn't do enough to make our stay perfect,room was spotlessly clean and the view over the bay was amazing, food was delicious and the amount if choice was enormous, pool and spa areas have just been renewed and were beautiful, position of hotel for access to bus stop or walking to local... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had a great stay in Serrano Palace. Staff is very friendly and helpful. Although, regarding Swiss standards, its overrated with 5 stars, the place is perfect for relaxing and staying a while. Pool: 5/6 Breakfast buffet: 5/6 Dinner buffet: 4/6 Room: 5/6 Service: 6/6 2-minute walk to sea 80min. drive to PMI 20min. walk to Cala Rajada I could... More 

Was this review helpful? Yes 1
PPRR_Management, Director de Relaciones con Clientes at Hotel Serrano Palace, responded to this review

Dear Guest, hello Tobias, (although reluctant) we may accept the superiority of swiss standards provided you honour the considerable price gap between both. In view of the swiss fairness embedded in your positive review we are confident you will. Thank you very much for both, Kind regards Joan C. & Damià R. More 

Bristol, United Kingdom
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 29, 2015

Everything here is high-quality. We had a sea view to die for, the food was far better than most hotel buffets I have tried and the bedroom... WOW. High-quality everything. Super clean, spacious, fancy, comfortable. I absolutely lvoed it. The pool is relatively small and basic but there weren't many people so this suited me. I loved the nearby areas... More 

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PPRR_Management, The Management at Hotel Serrano Palace, responded to this review

Hello Joe, thank you very much for such fabulous review. It is nice to read that you really enjoyed your stay. Should Majorca tickle your mood again then please take a plane and come back to your southern home again. Best regards Joan C. and Damià R. More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 24, 2014

Had a great stay at this 5 Star Hotel, rooms were spotless, both the pools were excellent, with a Jacuzzi inside the indoor pool and sauna. Wonderful choice for breakfast buffet with Champagne on ice! Mostly German guests so did not speak to many people but most seemed friendly. As you come out of the Hotel the beach is opposite... More 

Was this review helpful? Yes 3
Cambridgeshire, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 23, 2014

The Serrano is in a great location. Just across the road from a nice beach and a short walk into town. Friendly staff and a fairly good restaurant with a reasonable choice of food. The room was ok, not luxurious but adequate for us. The evening entertainment is laid back and easy going, pleasant enough. There are lots of other... More 

Was this review helpful? Yes 1
Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 17, 2014

Beautiful hotel, could not fault a thing! We arrived in the middle of the night and when we got there they had prepared some food for us....so thoughtful. We have just come back from our third stay at the hotel! Love it

Was this review helpful? Yes 1
Basel, Switzerland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 3, 2014

Great location, a nice hotel, a little outdated in areas. Large rooms and bathrooms which are very nice and exceptionally clean. Friendly staff. Good buffet food. Would recommend this hotel to anyone looking for a relaxing stay near the beach in a cute town.

Was this review helpful? Yes 4
Willenhall, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 20, 2014

Could not fault this hotel,Nice staff,good food,comfortable room,cleaning staff working constantly,fantastic position the beach and shopping is on the doorstep.Would defiantly go back.Lovely patisseries in a beautiful sea front location.

Was this review helpful? Yes 3
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 12, 2013

Great hotel, wonderful staff and hotel manager that is clearly passionate about ensuring guests have a great stay. Hotel is a 2 hour transfer from airport but worth the journey as surrounding area and beaches are lovely. Food is excellent with plenty of choice and lunch menu is reasonably priced. All round great holiday would definitely go back!

Was this review helpful? Yes 5
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 9, 2013

This hotel is 2 hours at least from Palma airport. A bit disappointing as we were told it was maximum 1 hour 40 minutes. (Last hotel on the transfer drop!) On arrival we were greeted with a refreshing drink, however, we found one of the receptionist was rather abrupt about regarding dress code in the evening for gentlemen, (no shorts... More 

Was this review helpful? Yes 4
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