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All 61 Cala Ratjada hotels

Hotel Serrano Palace

5.0 of 5 Hotel   |   Playa Son Moll S/N, 07590 Cala Ratjada, Majorca, Spain
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Hotel Serrano Palace
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80%
Ranked #9 of 61 hotels in Cala Ratjada
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed August 12, 2013
Rob H Southampton, United Kingdom
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147 people have reviewed this hotel

Traveler rating
    70
    47
    14
    12
    4
See reviews for
17
44
3
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2013

Great hotel, wonderful staff and hotel manager that is clearly passionate about ensuring guests have a great stay. Hotel is a 2 hour transfer from airport but worth the journey as surrounding area and beaches are lovely. Food is excellent with plenty of choice and lunch menu is reasonably priced. All round great holiday would definitely go back!

Was this review helpful? Yes 4
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2013

This hotel is 2 hours at least from Palma airport. A bit disappointing as we were told it was maximum 1 hour 40 minutes. (Last hotel on the transfer drop!) On arrival we were greeted with a refreshing drink, however, we found one of the receptionist was rather abrupt about regarding dress code in the evening for gentlemen, (no shorts... More

Was this review helpful? Yes 1
Leicester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 27, 2013

We had a two week break to get some sun and peace and quiet. The hotel has largely German residents but all very pleasant. On the excellent side were the staff and the food. We are quite critical of food but the food in the hotel was excellent. Although mainly buffet, there was always a good choice of fresh food... More

Was this review helpful? Yes 1
Yateley, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2013

This hotel is a gem. The food is wonderful, far better than other comparably starred hotels I've stayed in. The choice is amazing. Today, the weather was hot and sunny so by the pool it was busy. Complimentary sangria, chocolate delicacies and great service made the difference. Last night we were treated to a stunning flamenco show. The only downside... More

Was this review helpful? Yes 3
Inverness
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 16, 2013

Just returned from a week at the Serrano Palace. This is one establishment that truly qualifies as five-star. Luxurious rooms, friendly and hard-working staff and a 'hands-on' manager who appears to be everywhere at all hours and possesses an amazing capacity for remembering guests' names! The food and entertainment were wonderful, the poolside brilliant and the rooms spacious and extremely... More

Was this review helpful? Yes 4
St. Neots, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 23, 2013

Just returned from a weekend break at the Serrano Palace Hotel. Staff are excellent and so helpful. The hotel is spotless and the rooms and amenities second to none. We both had an amazing massage in the Spa, well worth the money. We found the drinks prices very reasonable for a 5 star hotel. Even were offered breakfast at 5.00am... More

Was this review helpful? Yes 3
Salisbury, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

The Serrano Palace Hotel is not only beautiful, befitting a 5 star hotel, the staff are absolutely amazing. Despite arriving after midnight we were greeted with a glass of wine and a meal, and breakfast was laid on when we left at 3am a week later. All staff were warm and friendly, including cleaning staff who did the most wonderful... More

Was this review helpful? Yes 2
England
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 4, 2013

Just returned from a week's stay at the Serrano Palace with my husband and eldest daughter and her family. We were treated with such genuine hospitality from the staff. We have stayed at this hotel several times, the last visit was the same time last year. The manager, Michel Schilling, remembered us and made us very welcome, as did the... More

Was this review helpful? Yes 2
lancashire
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2012

We had a lovely week at this hotel. The staff are warm and friendly, as were the other guests. The hotel (and resort) caters for german guests so don't expect english telly or bars. Suited us fine. Everyone (including the other guests) made real efforts to speak to us in english after assuming that we were german and then realising... More

Was this review helpful? Yes 2
Purley, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2012

Arriving in the early hours of the morning we were kindly offered food and champagne. We were extremely happy with our lovely large room with sea view and balcony and spacious en-suite. The Manager, reception staff, chefs and waiters and cleaning staff were very helpful and friendly. The choice of food was extremely good at both breakfast and evening dinner.... More

Was this review helpful? Yes 2

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Additional Information about Hotel Serrano Palace

Also Known As:
Serrano Palace Cala Ratjada
Serrano Palace Hotel
Serrano Palace
Hotel Serrano Palace Cala Ratjada, Majorca, Spain
Address: Playa Son Moll S/N, 07590 Cala Ratjada, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Cala Ratjada
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Cala Ratjada
#8 Family Hotel in Cala Ratjada
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Serrano Palace 5*
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