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Hotel Serrano Palace

Playa Son Moll S/N, 07590 Cala Ratjada, Majorca, Spain
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162 Reviews from our TripAdvisor Community

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Glasgow, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed October 30, 2015

I did think about giving this hotel an "Average", but after considering all of the negative points, I decided on a "Poor". It all started with the rooms in the hotel. My sister had booked this holiday for my Mum and my 2 sisters. My mum is 86. all she wanted was a room with a Balcony and a Sea... More 

Helpful?
Thank SubmarinerBob
PPRR_Management, Director de Relaciones con Clientes at Hotel Serrano Palace, responded to this review

Dear Guest, not a good valuation, we admit, although there are but two negative comments which we must accept and apologise for: The problem with the reserved rooms and the lighting in the public toilet. While the first regret concerns the fact that we could not lodge you in the originally reserved rooms and had to provide two suites instead... More 

Hereford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 25, 2015

Everything is superb at the Serrano Palace, from the moment you check in, where a glass of Cava is offered with handmade truffles. Straightaway you know your stay is going to be a quality experience. All of the staff went the extra mile. In particular Alba on Reception and Gabriel in the Dining Room; nothing was too much trouble for... More 

Helpful?
Thank Madeleine S
Paisley, United Kingdom
1 review
5 of 5 stars Reviewed September 21, 2015

We had an amazing time at this hotel. On arrival we were met by the managers who offered us Champagne and were very approachable and friendly. We had booked a suite for 11 days on a half board tariff. Checking in was easy and the receptionist very helpful she said there was a surprise for us. What a surprise. They... More 

Helpful?
Thank Elizabethjanis
Durham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 19, 2015

Every aspect of the hotel was faultless. Staff couldn't do enough to make our stay perfect,room was spotlessly clean and the view over the bay was amazing, food was delicious and the amount if choice was enormous, pool and spa areas have just been renewed and were beautiful, position of hotel for access to bus stop or walking to local... More 

Helpful?
1 Thank chris b
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 10, 2015 via mobile

We had a great stay in Serrano Palace. Staff is very friendly and helpful. Although, regarding Swiss standards, its overrated with 5 stars, the place is perfect for relaxing and staying a while. Pool: 5/6 Breakfast buffet: 5/6 Dinner buffet: 4/6 Room: 5/6 Service: 6/6 2-minute walk to sea 80min. drive to PMI 20min. walk to Cala Rajada I could... More 

Helpful?
1 Thank Tobias L
PPRR_Management, Director de Relaciones con Clientes at Hotel Serrano Palace, responded to this review

Dear Guest, hello Tobias, (although reluctant) we may accept the superiority of swiss standards provided you honour the considerable price gap between both. In view of the swiss fairness embedded in your positive review we are confident you will. Thank you very much for both, Kind regards Joan C. & Damià R. More 

Bristol, United Kingdom
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 29, 2015

Everything here is high-quality. We had a sea view to die for, the food was far better than most hotel buffets I have tried and the bedroom... WOW. High-quality everything. Super clean, spacious, fancy, comfortable. I absolutely lvoed it. The pool is relatively small and basic but there weren't many people so this suited me. I loved the nearby areas... More 

Helpful?
Thank Joe_Willmott
PPRR_Management, The Management at Hotel Serrano Palace, responded to this review

Hello Joe, thank you very much for such fabulous review. It is nice to read that you really enjoyed your stay. Should Majorca tickle your mood again then please take a plane and come back to your southern home again. Best regards Joan C. and Damià R. More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 24, 2014

Had a great stay at this 5 Star Hotel, rooms were spotless, both the pools were excellent, with a Jacuzzi inside the indoor pool and sauna. Wonderful choice for breakfast buffet with Champagne on ice! Mostly German guests so did not speak to many people but most seemed friendly. As you come out of the Hotel the beach is opposite... More 

Helpful?
3 Thank Ginalouise53
Cambridgeshire, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 23, 2014

The Serrano is in a great location. Just across the road from a nice beach and a short walk into town. Friendly staff and a fairly good restaurant with a reasonable choice of food. The room was ok, not luxurious but adequate for us. The evening entertainment is laid back and easy going, pleasant enough. There are lots of other... More 

Helpful?
1 Thank Alice P
Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 17, 2014

Beautiful hotel, could not fault a thing! We arrived in the middle of the night and when we got there they had prepared some food for us....so thoughtful. We have just come back from our third stay at the hotel! Love it

Helpful?
1 Thank 376Josievb
Basel, Switzerland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 3, 2014

Great location, a nice hotel, a little outdated in areas. Large rooms and bathrooms which are very nice and exceptionally clean. Friendly staff. Good buffet food. Would recommend this hotel to anyone looking for a relaxing stay near the beach in a cute town.

Helpful?
4 Thank worldcitizen1990
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