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Novotel Porto Gaia

Certificate of Excellence
GreenLeadersBronze level
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Lugar das Chas Afurada, Vila Nova de Gaia 4400-499, Portugal
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Novotel Porto Gaia
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655 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Romney, United Kingdom
Level Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed June 11, 2015

We chose this hotel because we wanted to visit Porto. It is only fair to say that, once given directions, it was very easy to drive into Cais de Gaia and park the car. Cais de Gaia is where the main port houses are located and probably the easiest way to access Porto by car. The old city is across... More 

Was this review helpful? Yes 1
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Israel
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 2, 2015

The hotel location is excellent for motorized travellers as the parking is free and it is located in Gaia very close to the old city of Porto. There are some shopping centers nearby where one can grab a quick breakfast or dine. The room was spacious and clean and the staff was friendly.

Was this review helpful? Yes
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Ehud, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Aylesbury, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 1, 2015

I don't understand some of the comments others have made here, particularly about the location. It's quite clear where the hotel is, you only have to look on its website! Did you expect a city centre luxury hotel for the price they charge? Get real and do your research properly beforehand instead of criticising them for being where they are.... More 

Was this review helpful? Yes 2
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Clive, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Liverpool, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 1, 2015

We booked this hotel for 5 days as a relaxing break , we found the hotel,was off the main motorway and not a ten minute walk to the harbour maybe more like a 45 minute hazardous trip under motorway bridges with no pathways. The only way into the harbours was by taxi costing anywhere between 5 euros and 9 nine... More 

Was this review helpful? Yes
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear all, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Nottingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2015

Hotel is a 5 minute drive or taxi ride from the main river and restaurants, Only 15 minutes from the airport pool is small but clean and great for kids and plenty of choice at breakfast, Any small problems we had at any point where sorted instantly without question would defiantly use this hotel again if I revisit Porto.

Was this review helpful? Yes 1
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 26, 2015

Stayed here 18th may for 4 nights building work going on very noisy after I made a complaint about the noise the hotel manager decided to move us to another room I pulled back the curtains and the 3 pics I have included was the view from our room the hotel is to far away from the center of porto... More 

Was this review helpful? Yes
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

London
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 21, 2015

We booked this as a stop of to and from the airport (Porto) on a tour of Northern Portugal. We picked Novotel because we knew the brand and wanted parking with access to major motorways and near the airport. We got what we expected and this one is possibly better than most of the Novotels I have stayed in. The... More 

Was this review helpful? Yes 1
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed April 20, 2015

Would recommend this hotel highly - once you know where it is the location is not an issue - breakfast in particular was excellent.................................................................................!

Review collected in partnership with Amoma.com

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Southampton, United Kingdom
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 15, 2015

Clean and spacious hotel perfectly positioned on the South side of Porto to be close enough to everything but not in amongst some of the tourist noise and trappings. Lovely outside area and a fantastic restaurant with food better than many top London "chic" establishments. You will need a hire car to get the best of visiting Porto anyway so... More 

Was this review helpful? Yes 3
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