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Novotel Porto Gaia

Certificate of Excellence
GreenLeadersBronze level
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Lugar das Chas Afurada, Vila Nova de Gaia 4400-499, Portugal
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1 room 1 guest
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Novotel Porto Gaia
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689 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Barnt Green, England, United Kingdom
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a one night stay here, on our way to a villa we had booked further north. Our stay could not have been better. We had two lovely rooms. We arrived and had lunch by the pool. The lunch was fresh, and tasty, service was excellent. The next morning we had a relaxed breakfast, more swimming. The pool, though... More 

Was this review helpful? Yes
carmasil, General Manager at Novotel Porto Gaia, responded to this review

Dear Tony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager More 

Germany
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed for a short trip (3 days) at Porto. The hotel isn't central but you can easily and cheep go by taxi. The hotel follow the average by Novotel ( Accor) with service, rooms facilities and good breakfast. If you are travelling with children the hotel is full of attractions.

Was this review helpful? Yes
carmasil, General Manager at Novotel Porto Gaia, responded to this review
Google Translation

Sehr geehrter Herr Adeiag wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Porto Gaia. Über Ihre... More 

Aalborg, Denmark
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

At first this hotel looks a little boring. But when you step inside you'll find out it's a great and very friendly hotel. The staff is helpfull. Our room was very small, but we manage to sleep well. If you're travelling with kids they will love this hotel. There's a play-area, a great pool and an outdoor chess. The breakfast-buffet... More 

Was this review helpful? Yes
carmasil, General Manager at Novotel Porto Gaia, responded to this review

Dear All, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

New Romney, United Kingdom
Level Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed June 11, 2015

We chose this hotel because we wanted to visit Porto. It is only fair to say that, once given directions, it was very easy to drive into Cais de Gaia and park the car. Cais de Gaia is where the main port houses are located and probably the easiest way to access Porto by car. The old city is across... More 

Was this review helpful? Yes 1
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Israel
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 2, 2015

The hotel location is excellent for motorized travellers as the parking is free and it is located in Gaia very close to the old city of Porto. There are some shopping centers nearby where one can grab a quick breakfast or dine. The room was spacious and clean and the staff was friendly.

Was this review helpful? Yes
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Ehud, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Aylesbury, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 1, 2015

I don't understand some of the comments others have made here, particularly about the location. It's quite clear where the hotel is, you only have to look on its website! Did you expect a city centre luxury hotel for the price they charge? Get real and do your research properly beforehand instead of criticising them for being where they are.... More 

Was this review helpful? Yes 2
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Clive, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Liverpool, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 1, 2015

We booked this hotel for 5 days as a relaxing break , we found the hotel,was off the main motorway and not a ten minute walk to the harbour maybe more like a 45 minute hazardous trip under motorway bridges with no pathways. The only way into the harbours was by taxi costing anywhere between 5 euros and 9 nine... More 

Was this review helpful? Yes
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear all, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Nottingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2015

Hotel is a 5 minute drive or taxi ride from the main river and restaurants, Only 15 minutes from the airport pool is small but clean and great for kids and plenty of choice at breakfast, Any small problems we had at any point where sorted instantly without question would defiantly use this hotel again if I revisit Porto.

Was this review helpful? Yes 1
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 26, 2015

Stayed here 18th may for 4 nights building work going on very noisy after I made a complaint about the noise the hotel manager decided to move us to another room I pulled back the curtains and the 3 pics I have included was the view from our room the hotel is to far away from the center of porto... More 

Was this review helpful? Yes
pgageiro, General Manager at Novotel Porto Gaia, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

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