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SpringHill Suites Norfolk Old Dominion University

3.0 of 5
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4500 Hampton Boulevard, Norfolk, VA 23508
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SpringHill Suites Norfolk Old Dominion University
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Ranked #14 of 39 Hotels in Norfolk
A recent review
3 of 5 stars reviewed 3 days ago
quarantined Chicago
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115 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ambler, Pennsylvania
Top Contributor
129 reviews 129 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Overall a disappointing stay. The A/C unit in the room was old and noisy. When we let the front desk know about it they very quickly dispatched maintenance to look at it even though it was Memorial Day. Unfortunately, they were unable to make an improvement in the noise. The furnishings are old and tired and the bed needs to... More 

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Lindsey J, Front Office Manager at SpringHill Suites Norfolk Old Dominion University, responded to this review

Hello Jeff F, Thank you for taking the time to post a review. We also received your survey via Marriott, thank you for that as well. I was asked to write this review myself, as it was you and I who spoke at the desk. If you remember I am the Front Office Manager, Kolbee Franklin. To be honest, I... More 

Chicago
Reviewer
4 reviews 4 reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed there during Memorial Day weekend. There is construction going on to upgrade the rooms. In the room they put us in, the beds sagged in the middle, the couches had no support, and we were never able to regulate the temperature in the room. The staff was quite pleasant and continually asked about our stay. I hope they... More 

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Lindsey J, General Manager at SpringHill Suites Norfolk Old Dominion University, responded to this review

Hello quarantined, Thank you for taking the time to write a review. We appreciate your feedback on our property. We are happy to hear that you were able to experience one of our team members going out of their way for your mother. We are really excited for renovation to be complete and have a brand new hotel. The items... More 

Coopersburg, Pennsylvania
Top Contributor
391 reviews 391 reviews
71 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I happened to stay here during renovation time, throwing out the old and bringing in new it would appear. My room, still old was nice enough, except for a few items. The sheer curtains were torn which made the room look second rate, and the toiletpaper holder was almost unreachable unless you had long arms. I was greeted with a... More 

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Top Contributor
203 reviews 203 reviews
46 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was well located to ODU graduation. There were coffee shops and pubs within a few minutes walk. Parking was readily available in garage for $8.00 a night. Rooms were clean, fresh and quiet. The front desk staff were very hospitable. Breakfast buffet was fine.

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Charlottesville, Virginia
2 reviews
2 of 5 stars Reviewed April 20, 2015 via mobile

Stayed at this hotel for my daughter to visit ODU. Hotel was perfect for the location. However, the room and customer service was not good. Room floor between bed and air conditioning unit was soaking wet. My Mother purse and socks was soaked. Called front desk and was told they had to send someone up to see if they could... More 

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Lindsey J, General Manager at SpringHill Suites Norfolk Old Dominion University, responded to this review

Hello bykachk, Thank you for taking the time to write a review. We appreciate your feedback on our property. After reviewing what you have said, we audited our room change log and were able to locate the air unit mentioned above. Our team was able to remove the unit, repair it and we are pleased to say all is fixed.... More 

Fairfield County, CT
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 14, 2015

I don't like suite hotels because the kitchen area usually takes up a significant portion of the room.This kitchenette was hidden, which I liked. It was subtle. I did not have to see it if I was not using it. I had a king room and felt that I could have stayed there an entire month without the place closing... More 

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Richmond, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2015

I stayed at the Springhill Suites at ODU in early April. I was impressed with the cleanliness of the hotel and the friendliness of the staff. Colby at the Front Desk (who was on duty both when I checked in and checked out) was particularly helpful. She even called my room after I checked in to make sure everything was... More 

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Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 5, 2015

We went to the Harlem Globetrotters basketball game. Since the stadium is right next to the hotel we only spent about 5min walking back. I recommend you go there if you need to go to ODU or the TC stadium. Cons: Some things that should be improved include: the TV connection was poor, the shower was slippery, and the shower... More 

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Warrenton, Virginia, United States
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 3, 2015

the room was a little tired but the breakfast selection was great. a lot of protein options and fresh spinach for the eggs! i am not an oatmeal fan but there were a large variety of toppings. the hotel served our needs for being close to ODU for a campus tour.

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Lindsey J, General Manager at SpringHill Suites Norfolk Old Dominion University, responded to this review

Hello USrookie, Thank you for staying with us and sharing your experience. We are happy to hear that you enjoyed your stay and our breakfast selections! I am excited to let you know that the hotel will be renovated this year. We invite you back the next time your travels bring you back to Norfolk! Kind Regards, Lindsey Janssen More 

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 2, 2015

I chose to stay at this hotel because of its proximity to ODU. For that it was exceptional. I was able to walk to my destination in campus within 3 minutes. Beyond that, this hotel is about as basic as it gets. The "24 hour fitness center" is not worth getting your hopes up for if you're looking for more... More 

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Lindsey J, General Manager at SpringHill Suites Norfolk Old Dominion University, responded to this review

Hello Andre C, Thank you for staying with us and sharing your experience. We are happy to hear that you enjoyed the location of our property! Thank you for bringing to our attention the concerns about parking. We charge parking nightly, so if you stayed with us for one night, you are only charged for parking once. Please contact me... More 

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