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Hampton Inn & Suites Norfolk-Airport

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1511 USAA Drive, Norfolk, VA 23502
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1 room 1 guest
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Hampton Inn & Suites Norfolk-Airport
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259 Reviews from our TripAdvisor Community

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Traveler rating
    120
    91
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hampton Inn & Suites Norfolk-Airport
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Greenwood, United States
1 review
4 of 5 stars Reviewed November 29, 2014

Great service and food. Rooms were clean. Only negative was that the area surrounding the hotel was not very safe. In sort the hotel itself was great, but the location was poor. Stayed because it was close to the office where I worked.

Review collected in partnership with Hampton

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you for the kind review. We are a great hotel and do everything we can to provide a safe comfortable experience for our guests. We are a Airport hotel so the area is more Industrial than your typical neighborhood or roadside hotel.. That has great advantages location to the airport for quick and easy access, centrally located to ease... More 

Clarksville, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 26, 2014

but this place is pretty close. I've stayed here many times and it is always clean, quiet, and comfortable. It is very convenient to the airport. 15 minutes from hotel to security, add a little extra if your dropping off a rental car, or traffic.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

"No place like Home" That is so great you feel that way. That's exactly what I want us to be too. A place where you can relax, enjoy all we offer and be able to do your Business or just spend time with family and friends. I love this review because I really believe that we are a home away... More 

Raleigh, North Carolina
Level Contributor
167 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed November 24, 2014

Well recommended! very nice and clean rooms and the breakfast area was clean and tidy. Staff was very corteous and friendly. Overall a great stay and like i stated previously well recommended. On thing to point out if you want to walk to eat the doubletree has a max and Emmas restaurant which is convenient.

Was this review helpful? Yes 1
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you so much for your kind thoughts. I am happy you had a great stay with us. We have such a great team here its part of the culture to make our guests happy. I am hoping you are able to come and see us again soon. "We love having you here" More 

Norfolk, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 20, 2014

The hotel was very clean the staff was helpful and breakfast and coffee were great. I arrived earlier than expected and was able to get into the room which was already clean. The staff at this hotel are wonderful. This is my second stay there and I will definitely make it the place I stay when I visit my son.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Bryan K, Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Fantastic!!! I just checked in another family visiting their grandson, great grandson, son and brother. I was in the military also and when my family visited me at the ship coming home very a long deployment it was a maybe one of the best days of my life. It still chokes me up. Its great we can be here and... More 

Lake Worth, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

This hotel was clean! Staff was friendly, helpful and goes out of their way to assist. Traveled to see my sons naval ship come in. Great location, everything is near by. Great indoor pool and work out room. Rooms were clean and had everything I needed. I even needed batteries for my camera and the clerk gave me some!! Great... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Congratulations on your son coming home safe and sound. I am so happy you were able to give a Clean, friendly hotel to enjoy the moment. We have a lot of things going for us at this hotel and t makes my job so rewarding to be part of this great hotel. I am proud that we are doing the... More 

Richmond, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 19, 2014

Room was very nice. Rates were incorrect and never corrected. Breakfast was stale and in some cases simply not replenished. Daily service to the room was the worst had ever encountered during our 7 day stay. Things didn't get any better after alerting the front desk on 3 days of the 7

Review collected in partnership with Hampton

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I am so sorry that your experience was not up to your expectations. I have spoken to our team here and used your case as an example on how we could have done things better. As you can see by the Tripadvisor website your experience was not up to our standard. I have sent a email to you with my... More 

Indian Land, SC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

This hotel is a typical Hampton property with the typically expected amenities, presented in the typical Hampton fashion -- predictably clean and very well maintained. I had only one problem, when front desk staff told me a late check-out would have resulted in a $25 charge to my bill. I protested, but the overnight clerk (it was very late when... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Largo, Florida, USA
Level Contributor
119 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed November 11, 2014

We stayed at this property for a night after flying into Norfolk. The hotel was a short ride from the airport on the provided shuttle. The hotel will nice but the property seemed a little dated. The rooms were clean and comfortable and the staff was friendly. I wouldn't hesitate to stay there again in the future.

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Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed November 10, 2014

Stayed here primarily for the airport shuttle which accomodated an early morning flights. We were pleasantly greeted and found the accomodations more than adequate. The indoor pool and the breakfast bags to go were great features. Will stay again when in area.

Review collected in partnership with Hampton

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Metaire, United States
1 review
5 of 5 stars Reviewed October 29, 2014

Wonderful experience, I would definitely use this hotel again. They provide if number for the various cabs services in their area, so that I could get to Walmart, and to the Arena for graduation. The staff helped me to locate places to eat diner, and lunch throughout the time I was here. Great Job

Review collected in partnership with Hampton

Was this review helpful? Yes
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I am so happy another satisfied guest… We have a great hotel here but the team is the standout!!! I am blessed to work with such wonderful people and Hope we can continue to provide the best experience possible.. Thank you for the kind words and have a wonderful Holiday season. More 

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