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All 39 Norfolk hotels

Hampton Inn & Suites Norfolk-Airport

2.5 of 5 Hotel   |   1511 USAA Drive, Norfolk, VA 23502
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Ranked #5 of 39 Hotels in Norfolk
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 weeks ago
Joe D Norfolk, VA, United States
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165 reviews from our community

Traveler rating
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    21
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norfolk, VA, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Seriously - my wife and I travel all over the country, between diving trips, skiing trips, beach excursions, gambling weekends and photo shoots. NEVER have we had such an amazing staff take such good care of us. Our trip was a last minute kind of thing, and we needed to book a room fast. The food was great, the rooms... More

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Gainesville, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I recently stayed at the Hampton Inn & Suites hotel while we were in town for a class reunion. We were not dissappointed. The staff was exceptionally friendly and accomodating, even though we checked in rather late. The breakfast in the morning was quite delicious and had a good variety. Overall, the hotel was well-kept, clean, and... More

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you so much... We are so happy for your warm review and taking the time to come here to Trip advisor and spread the word about our great hotel. We have such a great team here and I am constantly reminded by our guests how they perform and respond to our guests needs. We are proud of our hotel... More

Hollins, Virginia
Top Contributor
112 reviews 112 reviews
39 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This review is written relative to other Hampton Inns. The hotel itself is relative new, or at least appears so. Room was clean and relatively quiet. There was some aircraft noise - to be expected due to the proximity to the airport, but not very noticeable. There was more noise from the road outside than from aircraft (I was in... More

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I am sorry you had some problems with our hotel. The breakfast on Saturday during the season can be a challenge because of the high demand, we do our best to keep up with demand and consumption. It does occur sometimes a delay for some food items (cooking times and large group coming in at the same time). We do... More

Ada, Oklahoma
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here after returning to the area to fly out early the next morning. The beds were comfortable, the room was clean and the temperature was perfect. We had cookies upon arrival. Our flight was scheduled for 6:15 so we took the 4:55 shuttle because they said it only took 7 minutes to get to the airport and we... More

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I am so sorry for the inconvenience you encountered with our shuttle. I will look into the issues that prevented the 0455 pick-up. I am glad we were able give you a clean comfortable room while you stayed with us. I do apologize again its a problem that we do not encounter here at the Hampton Inn and Suites. I... More

Black Mountain
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Hotel is very quiet and conveniently located to services and the interstate. We have stayed a few times and will definitely book here again in the future. Staff is very friendly and accommodating. Military Highway has many restaurants which are nearby.

Review collected in partnership with Hampton

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you for the kind thoughts and pointing out our many advantages for hotel accommodations in the Norfolk/Virginia Beach area. We appreciate you using us as your "Home away from home" while you travel in the area. We are so happy and thankful your business and so glad we made your stay comfortable and welcoming. Best regard and Safe travels!!! More

TAMPA
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel was pleasant, beautifully decorated with pleasant and helpful staff. The breakfast was awesome with numerous choices and fresh hot entrees. It was a pleasure to stay here. It was conveniently located near the Norfolk airport and with the help of the front desk clerk, I was able to order a great meal late into the night. I would... More

Review collected in partnership with Hampton

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you Thank you Thank you !!! Its great to get such a positive response for our great Hotel here at Norfolk airport. We try so hard to make everyone happy and I am so happy to see our success here on Tripadvisor for everyone to see. Your response is a real energizer to the team and the Hotel. We... More

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 24, 2014

Typical Hampton Inn. We have stayed in this Hotel about 5 times. We have experienced very good and very poor service at this location over the years. Our last stay in August was a good one. The front desk staff was very polite and accommodating. The housekeeping staff found a hair dryer for my wife. The year before we arrived... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I am sorry you had trouble in some of your last stays. We are always trying to improve and I am glad your recent visit with us was a good one. We are working to improve ourselves at all times and thank you for the input to help us towards that goal. Our team thanks you for your continued support... More

Holley, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 23, 2014

We had a suite with a king sized bed and a pull-out couch. The room was amply large and included a small kitchen sink and countertop as well as microwave and refrigerator. Besides the usual complimentary coffee, they also had a bag of microwave popcorn which we enjoyed. I love how Hampton Inn separates the shower and toilet from the... More

Review collected in partnership with Hampton

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you for pointing out some of the features in our King Studio Suite. It is our largest and most comfortable room and offers a “Home away from Home” feeling. The room has some many deluxe features and the quiet comfort you expect from a Hampton Inn and Suites. We are so happy you found us to be your Choice... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

The staff was nice, breakfast was good, everything looked clean, but in the lobby and our room there was a very, very strong scent. Like a mixture of baby powder and men's color. Not necessarily bad, just overwhelming. We figured it's a cleaning agent of sorts, or air freshener.

Was this review helpful? Yes
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

The odor was a cleaning agent that is scented it can be strong after recent use but quickly dissipates. I do want to thank for noticing our staff our wonderful team and hotel. We do do our best at all time and will talk to our housekeeping department about the cleaner. We do work hard to make sure our rooms... More

Black Mountain, North Carolina
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 3, 2014

We loved our room, #209, a suite-like room. The place was quiet, clean, updated and conveniently located for our families that live in Virginia Beach and Norfolk. We actually liked the smaller Hampton Inn better than the next door Doubletree.

Was this review helpful? Yes
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you for your kind and thoughtful comments.... We are a smaller hotel which is part of our charm and quality. We are very proud of our big sister next store but love to be able to offer a quieter and slower pace for people to enjoy and relax. I am happy you found us to be that option for... More

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Additional Information about Hampton Inn & Suites Norfolk-Airport

Address: 1511 USAA Drive, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Norfolk-Airport 2.5*
Number of rooms: 88
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Also Known As:
Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
Hampton Inn And Suites Norfolk-Airport
Hampton Inn Norfolk
Norfolk Hampton Inn

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