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All 39 Norfolk hotels

Hampton Inn & Suites Norfolk-Airport

2.5 of 5 Hotel   |   1511 USAA Drive, Norfolk, VA 23502
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80%
Ranked #7 of 39 hotels in Norfolk
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Michael C California, United States
  • Reviews (149)
  • Photos (33)
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  • Room tips (14)
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149 people have reviewed this hotel

Traveler rating
    64
    54
    19
    5
    7
See reviews for
46
17
22
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I have stayed here multiple times before. The lounge area was remodeled since my last stay. It was very open and inviting. Check in/Check out was efficient and courteous. Staying on per diem, so I got a good value for the room. Slept great, as it was a quiet location. Room was very clean. The desk/work station set up was... More

Review collected in partnership with Hampton

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1 review
3 of 5 stars Reviewed 1 week ago

The lady with red-streaked hair in the buffet breakfast acted mean and unwelcoming. She has to watch her tone, voice, gesture and facial expression. She could have had told us in a respectful manner to close the tray(we were still discussing whether we had to get potatoes from the tray. It was just seconds from the time we got something... More

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Washington DC, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff of the hotel is exceptional from the manager on down. They go out of their way to accommodate the needs of their guest. The sleeping rooms are perfect for our needs, very spacious and comfortable. Internet service is fast, which is very important to us. The room rate falls with in our budget

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1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean. It was convenient for a stopover on the way to North Carolina. Rooms were nice size with nice new-looking furnishings. The fitness room was pretty small but with modern machines all in working order. Breakfast was fine, typical of a hotel breakfast buffet. Beds were comfortable.

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Delafield
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived after midnite and they had no airport pickup. Upon checkout they advised us that the scheduled airport transfer only runs to 10am-then it is on call. They called driver he said 10 minutes to pickup. We waited 30 minutes and called driver again. He said he was getting gas and would be there in 10. We waited 10... More

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I am so sorry about the misfortune you had with our Shuttle service. I have looked into the problems you encountered and we are taking steps to prevent them in the future. Our shuttle does stop running at 12 am, the other issue about going back to the airport should not have occurred. I am sorry for that and hope... More

Philadelphia
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property was exactly what I expected. The room was kept clean and well stocked with amenities all week. The breakfast was always on time with coffee early most days. It's a good location for that part of Norfolk and a short drive to the beach, downtown etc. Staff was friendly and always available. No surprises or issues.

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Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you so much for your input and kind words. When you say Standard Hampton Inn your saying a lot. The Hampton Brand continues to leads the way in the hotel industry with superior customer service, great breakfast complimentary WI-FI and of course our famous Hamptonality. We are grateful and happy you stayed with us. Good health and a wonderful... More

Virginia Beach, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I called ahead of time to see if it was possible to check-in early. Staff said that it is possible and to come on by. I arrived 4 hours early and was upgraded to a suite as no other room was available, and at the same rate! Room was clean, cool and quiet. Staff was helpful and friendly.

Review collected in partnership with Hampton

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Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you for taking the time to review our hotel. We take these reviews very seriously because of the impact they have and most importantly it is a true and honest contribution by customers who have stayed at our hotel. So when we receive kinds words like your we take a sense of pride and accomplishment that we are doing... More

Richmond, United States
1 review
3 of 5 stars Reviewed May 29, 2014

Overall, this would be an average experience. There were no issues, but we were not very impressed. The price per night for this room was incredibly high for the location it was in and the amenities offered. The beds were horrible. It has been a week since my stay and my back is still killing me. I will most likely... More

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Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I want to thank you for taking the time to contribute t our continuing process of improving ourselves and making our Hotel one of the top listed Hotels in Norfolk. Your comment s on our staff are so on point we do have a great team here and work very hard to be the best for our guests at all... More

Dallas, United States
2 reviews
4 of 5 stars Reviewed May 6, 2014

We had a couple of bumps, but overall the consistent beauty and comfort you can expect with Hampton Inn. My group rushed in to prepare for commencement exercises at a nearby university, and checkin was fast! I'm sure you'll be pleased with the staff and presentation of this Hampton Inn.

Review collected in partnership with Hampton

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Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you so much for your kind words, They are much appreciated !!! We try very hard to keep our guests happy and confortable. The hotel is always looking to improve and make ourselves stand above the rest. We recently completed a make over of the lobby and if I do say so myself it looks fantastic. I am hoping... More

Louisa, Virginia
Top Contributor
74 reviews 74 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 5, 2014

I have stayed at a lot of hotels, quite a few of them are Hampton Inn or other Hilton brand. I felt that this location gave the bare minimum to maintain appearances. It was clean, on the surface. Stained carpet and furniture. Service without a smile. It appears their proximity to the airport keeps them booked enough to possibly not... More

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Bryan K, Front Office Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I am so sorry we did not live up to your expectations. we do take steps to keep ourselves up to date and to meet Hampton Inn standards. We have just completed makeover our lobby with a new modern look, with new furniture carpet and floor tiles. We also have recently installed a guest laundry for our guests needs. We... More

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Additional Information about Hampton Inn & Suites Norfolk-Airport

Address: 1511 USAA Drive, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Norfolk-Airport 2.5*
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Also Known As:
Hampton Inn And Suites Norfolk-Airport
Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
Hampton Inn Norfolk
Norfolk Hampton Inn

33 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Green Hotel in Norfolk #3 Family Hotel in Norfolk #10 Business Hotel in Norfolk
Hotel Class
Number of rooms
88

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