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Hampton Inn & Suites Norfolk-Airport

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1511 USAA Drive, Norfolk, VA 23502
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1 room 1 adult
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Hampton Inn & Suites Norfolk-Airport
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286 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We arrived here very late after a flight and the shuttle came over immediately to pick us up. When I checked in the receptionist was very kind and pleasant and helpful. The rooms were nice for a quick one night stay. We were attending a funeral the next day in Virginia Beach but we stayed in Norfolk for the night... More 

Helpful?
Thank Stephanie M
Youngsville, North Carolina
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Moved to this location after a bad experience at another across town. Wish we would have went here first. Very nice property and very clean. Staff was very friendly and extremely helpful. Close to shopping and decent restaurants. Definitely recommended.

Helpful?
Thank Stevestowe
Sydney, Australia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

To start with they placed me in a smoking room. I was unaware that Hampton Inns even had any smoking rooms any more. It reeked. Then the only other room they had left was a king room overlooking a VERY noisy road with heavy trucks accelerating away from the lights all night. I'm stuck here for the week and I'm... More 

Helpful?
Thank LiveaFullLife
Baton Rouge, United States
1 review
5 of 5 stars Reviewed January 8, 2016

Excellent accomodations with friendly staff. Reasonable prices. I do wish they would visit Holiday Inn Express and check out their breakfast which is better but otherwise, wonderful place to stay. Great location to get to airport and good places to eat.

Review collected in partnership with Hampton

Helpful?
Thank Michael S
Waltham, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 26, 2015

We have stayed at this hotel three times on our way from Boston to Florida and back over the last few years. We know when we get there, no matter how late, the staff is always friendly and very accommodating. We didn't have a freezer with our fridge and they had no problem putting the freezer packs in their freezer.... More 

Review collected in partnership with Hampton

Helpful?
Thank Paula C
Marana, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed December 12, 2015

Friendliness is hard to find, thank you for yours! Excellent customer services always makes for a great stay and another good reason to return. Friendliness could be just a kind gesture; however, I felt it was genuine from all the staffs I encounter. Continue to make all your customers feel as I do and they will return too. Thank you!

Review collected in partnership with Hampton

Helpful?
Thank LovelyDeAnn
Fort Myers Beach, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 5, 2015

I have stayed at this hotel three visits now. Always clean and quiet with nice staff, Convenient to airport and JEB Little Creek. The hot breakfast is always welcome as is the good coffee. We will stay again in the future if we return to the area.

Review collected in partnership with Hampton

Helpful?
Thank Gary P
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you !!! The Hampton Inn loves your kind words and thoughts. We have had some challenging times with some of our reviews lately, so you words inspire to be our best. We are focused completely on making our guests know we are here to make them happy and satisfied. I hope we see you again and stop by and... More 

Virginia Beach, VA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 4, 2015

This Hampton Inn is fairly new,and the rooms are fine. The most disappointing thing was that breakfast was absolutely horrible. Cold scrambled eggs and ham. No bowls for cereal. No hard boiled eggs. The attendant was more interested in running outside to smoke than she was in taking care of her breakafast area. Lots of competition in the area and... More 

Review collected in partnership with Hampton

Helpful?
Thank George R
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

I am sorry about breakfast we are in the process of training a new host person for Breakfast and it appears we missed some important points in the early training. We work very hard to keep our Hotel looking and feeling warm and fresh. I am disappointed we let you down at breakfast normally one our stronger areas. I sat... More 

North East, Maryland
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 30, 2015

Very nice hotel for vacation or business. I stay here all the time and never have a problem with food, rooms, or hotel staff. I reccomend hotel over any hotel in the area. Its close the airport and close to a lot restuarants.

Review collected in partnership with Hampton

Helpful?
Thank deepcreek32
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Thank you so much !!! We all appreciate the kinds words and will continue to provide the service you deserve. I am so glad you were able to point out some of our many amenities and advantages for the Norfolk are. The Hampton inn and Suites team thank you and wishes you the best of Holidays. More 

PA, United States
1 review
5 of 5 stars Reviewed November 27, 2015

The hotel was clean, amenities were clean and available for use. The staff was professional, friendly and helpful. It was close to all areas for easy access to all locations in Virginia Beach. Convenient access to the highway. Quiet relaxing atmosphere for your enjoyment. Complimentary breakfast had a good selection available of hot and cold food and fruits. Would highly... More 

Review collected in partnership with Hampton

Helpful?
Thank Bettyanne K
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review

Its great to read your comments !!! I think we have a job in our marketing department for you, but in all seriousness we truly are thankful to be able to provide a service to our great guests. Working in the Hospitality business has to be a true Love and I am blessed with a great team and they show... More 

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