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All 39 Norfolk hotels

Residence Inn Norfolk Airport

3.0 of 5 Hotel   |   1590 North Military Highway, Norfolk, VA 23502
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Ranked #1 of 39 Hotels in Norfolk
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 16, 2014
Panderson1
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188 reviews from our community

Traveler rating
    122
    46
    12
    5
    3
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67
22
5
65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn Norfolk Airport
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 16, 2014

Our family stayed at the Residence Inn Norfolk for our family getaway. I just have to say the service at this hotel was lovely from the front desk staff, to the dining room staff to the hospitality of the housekeepers! Everyone was great. What we really liked was the staff's upbeat spirits and their willingness to meet the guests needs.... More

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Panderson1, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting impression, we truly believe in showing our "Spirit to Serve"... More

Ocala, Florida
1 review
3 of 5 stars Reviewed August 13, 2014

I had booked my reservation over 3 months ahead of my visit and indicated I would be arriving at the hotel after 11pm due to a late incoming flight. I had asked for two beds as I was sharing the room with my adult daughter. Upon our late night arrival, I found my room to be single queen bed and... More

Was this review helpful? Yes
Christi M, Manager at Residence Inn Norfolk Airport, responded to this review

Dear imlaynlow, Thank you very much for taking the time to share your experience with us at The Residence Inn Norfolk Airport! I am sorry that the accommodations did not meet your expectations and I can certainly understand how you felt with the small vanity counter space and the bathroom set up. We thrive each and everyday to ensure that... More

Pennsauken, New Jersey, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

I've stayed at the Marriott and Residence downtown but each time this Residence Inn has made me feel the most at home. The staff is extremely friendly and Denzel has bailed me out a few times in my past 1 1/2 years visiting here. From offering me great personal advice to helping out a few times with getting a room... More

Was this review helpful? Yes
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review

Dear CalebW: Thank you so much for your review. We are elated that you were so pleased with the service you received from Denzel that it inspired you to write a review. I read your review in our morning huddle today. Sharing stories of great service from our T.E.A.M. members is the highlight of my day. Thank you for sharing... More

Saint Augustine, Florida, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 10, 2014

Well presented property, clean rooms, attentive staff, great amenities, gym well equipped One suggestion - better coffee needed; however conveniently located close to two Starbucks, so I'm good! As always, Marriott didn't disappoint.

Was this review helpful? Yes 1
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review

Dear Jennifer W, Thank you very much for taking the time to review our hotel for your recent stay. We are excited that you enjoyed our rooms, staff, and fitness center! We appreciate your business greatly. We hope that the next time you are in our area that you choose to come back HOME to the Residence Inn Norfolk Airport... More

Norfolk, Virginia
1 review
5 of 5 stars Reviewed August 1, 2014

Title says it all. Great and friendly staff,very helpful and welcoming. Always ready to lend assistance or provide good information on things to do or places to go. Look forward to coming back next year.

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear James S, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting impression. I am so glad we were your choice... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2014 via mobile

The stay was pretty awesome but it was the stellar customer service that went out of there way to help and connect you with the downtown Virginia beach which is a couple may minutes away Cheryl and Denzel went out of their way to make sure I enjoyed my time in the hotel and downtown good place

Was this review helpful? Yes 1
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear shaquille 1 We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We have celebrated with the Associates you have highlighted that made your stay with us so memorable. We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we... More

1 review
5 of 5 stars Reviewed July 14, 2014

This hotel was awesome. The staff and management was awesome. The manager went above and beyond to make my family welcome and and make my event a success. I would recommend this hotel. The manager Mandy was very personable and was a new addition to this hotel. It was very clean and in an awesome location.

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Patricia W, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting impression. We want to be your ONLY choice for... More

Baltimore, Maryland
1 review
5 of 5 stars Reviewed July 14, 2014

Very clean and well kept hotel, would definitely stay there again next year....The staff at the front desk was extremely friendly and professional, especially Cheryl M....from the time we checked in to the time we checked out she was on her job and doing a great job...Cheryl M even suggested some places for us to go visit and she was... More

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Erika C, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We will celebrate your comments about Mandy in our morning huddle. We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with... More

Reading, Pennsylvania
1 review
4 of 5 stars Reviewed July 9, 2014

Very clean and well kept staff was excellent always going out of there way to make your stay great ,in a great location near EVERY THING ,had a great time there !! also the room had a real FULL kitchen , great when u have the family there , again our 2 bedroom room suit was great and really reasonable... More

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Tony L, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting impression. I am so glad we were your choice... More

Staten Island, New York
1 review
4 of 5 stars Reviewed July 7, 2014

The staff at the front desk was extremely friendly and helpful each day of my stay. The staff, in particular Thelma Ames, for the complimentary breakfast were helpful each day of my stay. The only disappointment was the indoor pool. But the pool was still satisfactory.

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear zagajeski d, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We will celebrate your comments about Thelma in our morning huddle. We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with... More

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Additional Information about Residence Inn Norfolk Airport

Address: 1590 North Military Highway, Norfolk, VA 23502
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn

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