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All 39 Norfolk hotels

Residence Inn Norfolk Airport

3.0 of 5 Hotel   |   1590 North Military Highway, Norfolk, VA 23502
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Ranked #1 of 39 Hotels in Norfolk
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Nevermore52 Hagerstown, Maryland
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189 reviews from our community

Traveler rating
    122
    47
    12
    5
    3
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68
22
5
65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hagerstown, Maryland
Top Contributor
93 reviews 93 reviews
14 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed today NEW

We stayed 2 nights at the Residence Inn Norfolk Airport when we visited the Norfolk/VA Beach area recently. The drive to VA Beach is only 15-20 minutes, so it was worth the drive for us to avoid the costly hotels in VA Beach. The hotel is also located directly off the interstate, so its convenient if you're driving back and... More

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1 review
5 of 5 stars Reviewed 6 days ago NEW

I was getting married in we had own reception there. What every we ask for we got it. They did everything that they could to make sure things went well. After that we spent 2 nights there, and the room was clean and smelling good. The next morning the breakfast was very good. Ms Rachel was very porfessional, and helpful.... More

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Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Teneshia W, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting impression, we truly believe in showing our "Spirit to... More

Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stay at a lot of Residence Inns because we typically are very satisfied. However, this hotel is in major need of room renovations! All the floor tiles in the bathroom we're loose, some of the tiles along the baseboard were loose and falling off, and the wallpaper was peeling large areas in the bathroom. Also, we had a queen... More

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Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Oregontraveler1983, Thank you very much for taking the time to share your experience with us at The Residence Inn Norfolk Airport! We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting impression, I apologize that we did not exceed your expectations especially with such... More

Seattle, Washington
Top Contributor
66 reviews 66 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

The place was roomy, clean and Denzel at the front desk was great BUT, I pre-paid for a couple of days to get caught up on work and the internet was soooo slow I couldn't get the work done. I ran a speed test on it and it was .63mbps, wow, not even 1mbps, In fairness, I ran the test... More

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Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear GeoAdventurer, Thank you very much for taking the time to share your experience with us at The Residence Inn Norfolk Airport! I am sorry that the internet did not meet your expectations and I can certainly understand how you felt with the barking dog, my sincere apologies for the inconvenience. We thrive each and everyday to ensure that you,... More

Stokesdale, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

First time in Norfolk.Visiting daughter who is working for Va. Opera.Hotel was very nice.Bianca checked me in and was very friendly and room was very well appointed and CLEAN. The bed was comfortable and living area very nice with wide screen. The breakfast was hot and had many options.The a/c unit in my room was a bit annoying in that... More

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Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear davidU3392BK, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport and one of our "One of a kind" Associate, Denzel. We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting... More

Newport News, Virginia
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Job transfer brought me to area. The rooms are comfortable, spacious and quiet. Housekeeping rivals high end hotels, including upscale Marriotts. It is But the magic of this place is the staff. Bianca at the front desk was friendly upon checkin and took the time to tell me about the area. Manager Rachel & GM Christi gave me a list... More

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Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear glennahava, We are so excited and proud to have received such wonderful comments about your stay with us at The Residence Inn Norfolk Airport! We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting impression, we truly believe in showing our "Spirit to Serve"... More

Philadelphia
Contributor
19 reviews 19 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

What happen to this once beautifully run hotel? I have stayed here probably 15 times this year and can honestly say I went looking for a replacement. The staff have rehearsed a long line of excuses for a room not ready for occupancy and desk clerk(s) shirking their responsibility to properly police the parking area of over night dwellers or... More

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Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review

Dear NorthernVirgin1a: It saddens me to read your review and your experience. We genuinely care about our guests. I apologize if the relationship with company that you have named was not explained. We are happy to say they have grown and as they are completing their parking garage we have an agreement for 40 parking spaces in the back of... More

Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

This was my second visit to Residence Inn Norfolk Airport and the beautiful staff remembered me immediately. They made me feel like family. They are so welcoming and always bend over backwards to help with anything I needed. Denzel is a warm and friendly young man at Reception, I love his bow ties. He will do anything to help you.... More

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Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review

Dear Dale S, Greetings from Norfolk to Australia! Thank you very much for taking the time to share your experience at the Residence Inn Norfolk Airport with the world. I was so excited I printed off your review straight away and read it this morning out loud in our huddle. The team members you highlighted were very happy to hear... More

Milton, Florida
1 review
5 of 5 stars Reviewed August 24, 2014

The past two years our company has booked this hotel for our stay, and when you are spending 30 consecutive days in one location its nice to have made the right choice. Everything and every effort possible was given to our group to make our stay as comfortable as possible and again the Staff, Managers, and House Keeping alike came... More

Was this review helpful? Yes
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review

Mr. Herbert F: We will be proud to house you and your team for another ten years. You have all become a huge part of our family year after year. Thank you very much for your business and loyalty. Safe travels and we will be ready for you again next year!! at your service, Christi More

Chesapeake, Virginia, United States
1 review
5 of 5 stars Reviewed August 22, 2014

Everything was wonderful! My family and friends had a fantastic time at my Retirement Celebration. The hotel staff was so accomodating and immediately took care of any requests! Before the Celebration, I was concerned about whether the food was going to be good. There was no need for concern! The food was excellent! All my guests with me included can... More

Was this review helpful? Yes
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review

Ms. Valerie J: Thank you very much for the opportunity of hosting your retirement party. Congratulations on such a great accomplishment and huge milestone in your life. You have worked hard, I am glad you left the work for your big event up to us! I have shared your comments with my entire food and beverage team! Your room looked... More

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Additional Information about Residence Inn Norfolk Airport

Address: 1590 North Military Highway, Norfolk, VA 23502
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn

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