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Residence Inn Norfolk Airport

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1590 North Military Highway, Norfolk, VA 23502
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Residence Inn Norfolk Airport
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Residence Inn Norfolk Airport
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218 reviews from our community

Traveler rating
    142
    54
    14
    5
    3
See reviews for
76
25
6
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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  • All months
    (218)
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    (69)
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    (56)
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Boston, MA
Top Contributor
50 reviews 50 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

As my reviews usually state, I am a Platinum Rewards member. Was this the best Residence Inn I have ever stayed? No. It was however very clean, very nicely run and very welcoming. While the room I had could certainly use updating as most I have been to lately have SS appliances and granite countertops, it was adequate sized for... More 

Was this review helpful? Yes 1
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review

Dear SNP1000: Thank you very much for taking the time to review your very lengthy stay with us at the Residence Inn Norfolk Airport. I am pleased you found our facility clean; comfortable, and our staff accommodating. As a Platinum Reward Member who travels a great deal, your comments mean the world to us. Thank you very much for your... More 

NYC
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Amongst the clutter of many Norfolk/Virginia Beach same class chain inns, I was pleasantly surprised that Residence Inn Norfolk Airport stood out. The staff was friendly and the rooms bright and clean. My room had 2 small TVs although I'd settle for one larger than 32 inches. My mattress was a bit saggy to the middle. The complimentary breakfast was... More 

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Jerry C, Thank you very much for taking the time to post a review for your recent stay at the Residence Inn Norfolk Airport. We are happy to hear that you had a memorable stay with us and you enjoyed the amenities. Thank you for choosing us as your ONLY choice for lodging while in the Norfolk area. We... More 

Albany, Georgia
Top Contributor
77 reviews 77 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've been currently staying in the area on business about three weeks now and I love this Marriott. Its probably in my top five hotels that I've stayed in. The staff is great and friendly, the breakfast actually tastes good, there are food trucks (local) from the area that visit on Thursdays, secluded bedrooms/living rooms, etc, etc...This hotel is very... More 

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear 19KingFifty84: Thank you very much for taking the time to write such a detailed review of your experience with us at the Residence Inn Norfolk Airport! With having 74 reviews under your belt, we take your comment that we are one of the top 5 hotels you have stayed in with GREAT joy! I will be elated to read... More 

Oakland, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 14, 2015

I stay here whenever I'm in Norfolk. In general, I like Residence Inn no matter which city -and this one doesn't disappoint. For the price point, the rooms are spacious and clean. Housekeeping was very accommodating. Reservations kindly provided a discount rate when I mentioned I was in Norfolk for a family funeral.

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Califoniaperson 111, Thank you very much for taking the time to post a review for your recent stay at the Residence Inn Norfolk Airport. We are excited that you chose to stay with us and it was a memorable stay that you will share your experience with others! Thank you for choosing us as your ONLY choice for lodging... More 

Virginia
Top Contributor
50 reviews 50 reviews
13 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed April 7, 2015

I read a lot of great reviews on this hotel before choosing it and I certainly wasn't led astray. The staff was friendly, the breakfast amazing, the room pleasantly decorated, clean and well laid out. The best hotel stay we've had in a long time. I definitely recommend it. Of course, so do a lot of others since they've earned... More 

Was this review helpful? Yes 1
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear TheNatureInUSdotcom: Thank you so very much for taking the time to write a review of our hotel! We are pleased that you enjoyed your stay with us and that the rest of our reviews did not lead you astray! We take great pride in providing our guests with the best products and service. We want all of our guests... More 

New York, NY
Top Contributor
53 reviews 53 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 4, 2015

Stayed with my husband and dog for 8 days. Staff was very friendly and always went above and beyond to meet our needs. They have guest receptions Monday-Wednesday. The best was on Wednesday when they offered make your own waffle ice cream sundaes and healthy snacks. The best was the Italian soda bar. Management walked around creating a nice environment... More 

Was this review helpful? Yes 1
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear jdb1980, Thank you very much for taking the time to share your experience with us at The Residence Inn Norfolk Airport! I will be sharing your wonderful comments with the staff as well. We thrive each and everyday to ensure that you, our valued guest, receive exceptional service as we welcome you and you leave with a lasting impression.... More 

Nashville, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015 via mobile

I stayed at this hotel on and off from about May of last year until November due to relocation and work, and I have nothing but great things to say! The staff was amazing and friendly and always accommodated anything I needed. The one thing I must say was that the housekeeping was amazing but occasionally was hit or miss... More 

Was this review helpful? Yes
Rachel C, General Manager at Residence Inn Norfolk Airport, responded to this review

Dear C D: Your repeat business from May through November with the Residence Inn Norfolk Airport speaks volumes! Thank you very much for taking the time to post such a detailed review for our hotel. We strive to be your ONLY choice for lodging while in our area. Thank you very much for your business and we will always have... More 

Richmond, Virginia, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2015

I found this hotel on short notice and booked based on the recent guest reviews. I was not disappointed. The room and common areas were very clean. The staff was AMAZING. Every person spoke to me and my husband. The front desk people were phenomenal as well. They told us about the free shuttle to the airport which saved us... More 

Was this review helpful? Yes
Rachel C, General Manager at Residence Inn Norfolk Airport, responded to this review

Dear Holly H: Thank you very much for the review of your experience at the Residence Inn Norfolk Airport. We take great pride in our Customer Service. We want to inspire our guests with Service So Memorable, they tell stories about it. Thank you very much for sharing YOUR story! We hope to see you back HOME at the Residence... More 

Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed February 15, 2015 via mobile

We stayed in the Queen Studio in Room 527 on Valentine's Weekend and the rooms were very clean and comfortable. The hotel is located only minutes away from all the attractions and the Macauthor Mall in Norfolk. I will recommend anyone to stay at this location.

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Lakisha G, Thank you very much for taking the time to post a review for your recent stay at the Residence Inn Norfolk Airport. We are excited that you spent Valentines Day with us and it was a memorable stay that you will share your experience with others! We want to be your ONLY choice for lodging while in... More 

USA
Top Contributor
170 reviews 170 reviews
42 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed January 18, 2015

Biggest issue with this place is their signage out front, while it is there, it is nearly impossible to see unless you know where and when to look. So, obviously, maybe not, people staying at a hotel are from out of town and they don't know where and when to look. Passed by several times before I found it. Front... More 

Was this review helpful? Yes
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear bulldogtwo, Thank you very much for taking the time to share your experience with us at The Residence Inn Norfolk Airport! I will share your comments with the staff and I will use your feedback as a training tool. I am sorry to hear of the inconveniences that you experienced during your stay. We thrive each and everyday to... More 

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Amenities