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Residence Inn Norfolk Airport

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1590 North Military Highway, Norfolk, VA 23502
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1 room 1 adult
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Residence Inn Norfolk Airport
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256 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I actually really enjoyed our stay. The room fit our needs and the staff is very nice. Also enjoyed going down for a hot breakfast when I didn't feel like cooking. I would of rated this hotel 5 stars but there were a few major concerns. The tub in the bathroom was super slippery to the point I had to... More 

Helpful?
Thank USNfam
Richmond, Virginia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

First of all, I typically find hotels by airport are you see below their national brand standards. However, this Residence Inn was clean, comfortable and the staff was friendly. I spent the night at this hotel due to an early morning flight out from the airport the following day. The general manager met me at the front desk and was... More 

Helpful?
Thank Jilliandad
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Jilliandad, Thank you very much for taking the time to post a review for your recent stay at the Residence Inn Norfolk Airport. We are happy to hear that you had a memorable stay with us. I will be sure to share your wonderful comments with the TEAM and THANK YOU for being a valued guest. We strive to... More 

Winchester, Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

My recent stay here was by far one of the worst stays at a Marriott brand hotel I have ever had. The rooms are very much in need of renovations and better cleaning services. The microwave had not been cleaned so there was dried food left in there. The rubber lining in the garbage disposal was gone so when you... More 

Helpful?
Thank Kerry B
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Kerry B, Thank you very much for taking the time to give us your feedback about your recent stay with us at the Residence Inn Norfolk Airport. Our sincere apologies that we did not meet or exceed your expectations. We thrive each and everyday to ensure our Guests have a memorable experience, I will be happy to discuss your... More 

Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Very clean and well kept property. All of the associates that I came in contact with were very pleasant and hospitable. Breakfast was good. The rooms are very spacious. The only reason I did not rate 5 stars is because of the bed. I ALWAYS request a King suite when booking. I booked through reward member services and was told... More 

Helpful?
Thank Faith H
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

We appreciate your feedback and are delighted to hear that you had a good stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

New York City, New York
Level Contributor
93 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

It's the little things that count. No do not disturb card. The kitchenette had seven dinner plates but only one glass and no coffee mugs. The coffee packets provided didn't go with the coffee maker, the lighting was poorly designed, the water pressure in the shower was great but the tub drained so slowly you were standing shin deep in... More 

Helpful?
Thank Dave11743
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Thank you very much for taking the time to share your experience with us at The Residence Inn Norfolk Airport! I will share your comments with the staff and I will use your feedback as a training tool. I am sorry to hear of the inconveniences that you experienced during your stay. We thrive each and everyday to ensure that... More 

1 review
3 of 5 stars Reviewed December 21, 2015

Overall the suite we got for the money was just ok. Our son came back from his deployment and we stay here for a long weekend. The only thing that really bothered us was the hotel pictures showed a wrap around couch that we were expecting to be in this room for four people in our family to relax in,... More 

Helpful?
Thank Francis S
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Francis S, Thank you very much for taking the time to give us your feedback about your recent stay with us at the Residence Inn Norfolk Airport. Our sincere apologies that we did not meet or exceed your expectations. We thrive each and everyday to ensure our Guests have a memorable experience, I will be happy to discuss your... More 

Murrells Inlet, South Carolina
Level Contributor
291 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed December 6, 2015

We had 2 rooms for 2 couples for 1 night. All of us were comfortable but were not given rooms close together which would have been inconvenient had we been staying longer. It is what I expect when staying at a Marriott property, nice staff and quiet rooms. After dropping off the other couple at the airport early we returned... More 

Helpful?
Thank AnnC576
Scrowley160, General Manager at Residence Inn Norfolk Airport, responded to this review

Thank you so much for staying with us! We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. More 

Raymond, Maine
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 2, 2015

The receptionists were helpful and very polite. The room was small but adequate. The parking was very easy and in a partially enclosed area. The breakfast was very good and served in a buffet style and constantly attended to by the staff. We visited our grandson at med school and the hotel was very convenient for us.

Helpful?
Thank carlota132
Scrowley160, General Manager at Residence Inn Norfolk Airport, responded to this review

We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

Spanish Fort, Alabama
2 reviews
4 of 5 stars Reviewed November 22, 2015

The hotel was great, right on par with the other Residence Inns at which I've stayed. The location is conveniently near the airport, but not so close that there is any distracting airport noise. Comfortable beds, hot water without delay--a great hotel stay... with one exception. The airport shuttle, which I reserved the night before, did not show up on... More 

Helpful?
Thank WIll J
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear Will J, Thank you very much for taking the time to post a review for your recent stay at the Residence Inn Norfolk Airport. We are happy to hear that you had a memorable stay with us until the unfortunate experience of not having the Shuttle available or at least present upon your request. We have addressed the concern... More 

Philadelphia, Pennsylvania
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed November 21, 2015

Five minutes from the airport, easy access to I-64, with a number of shops and restaurants less than a mile away. The staff is friendly and helpful. Rooms are comfortable, and the breakfast is fine. Most evening receptions (M-W) were more like a full meal.

Helpful?
Thank KTSB
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review

Dear KTSB, Thank you very much for taking the time to post a review for your recent stay at the Residence Inn Norfolk Airport. We are happy to hear that you had a memorable stay with us and you were able to enjoy some of the Amenities that we offer. I will be sure to share your wonderful comments with... More 

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