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SpringHill Suites Norfolk Virginia Beach

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6350 Newtown Road, Norfolk, VA 23502
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1 room 1 adult
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SpringHill Suites Norfolk Virginia Beach
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389 Reviews from our TripAdvisor Community

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Virginia Beach, Virginia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

I would just like to say thank you to Henry. I called the hotel because I booked through a third party and had some questions. Henry was very pleasant and patient. I appreciate the time he took answering all my questions. He is awesome and genuine. The best customer service I have encountered in quite some time. As a result,... More 

Helpful?
Thank chocdiva
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Chocdiva, Thank you so much for sharing your experience with us. I am delighted to hear that I was able to assist you with the questions you had regarding our hotel. We are excited you are choosing us and will be looking forward to your arrival! Please let me know when you arrive. I have a gift for you... More 

Bridgewater, NJ
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had to come into the area for family business for one night. Booked our usual king suite. The room was clean, well stocked with essentials and was available upon check-in. Greeted warmly at the desk and welcomed back. We asked in the morning to extend our stay later for family reasons. The staff was gracious and accomodating to our... More 

Helpful?
Thank P L
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear PL, Thank you so much for sharing your experience with us on Tripadvisor. We are pleased to hear the kind words you've shared about your experience at our hotel. We pride ourselves in providing memorable service to all our guest. I'll be sure to pass on your glowing remarks to my team. Thank you so much for staying with... More 

Norfolk, Virginia
2 reviews
1 of 5 stars Reviewed 2 weeks ago

This hotel was the hotel I asked to stay at when my employer wanted to house us due to inclement weather. When waiting in the lobby area and partaking in breakfast at the breakfast nook; I was approached by a hostile kitchen aide and housekeeping manager who claimed to be the "GENERAL MANAGER". The kitchen aide told me "You Wrong... More 

Helpful?
Thank jerome O
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Jerome O, Thank you so much for sharing your experience with us on Tripadvisor. Although our number 1 goal is for 100% guest satisfaction the security of our guests and staff are our utmost priority. After our staff noticed you and another guest enter the hotel and started eating breakfast we were concerned and asked if you were a... More 

Norfolk, Virginia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 8, 2016

As always, so pleased with this hotel, for me traveling solo as well as with my grandchildren. This time I stayed for more than 2 weeks while moving back to Virginia. Hotel is clean, quiet, and comfortable. Staff is welcoming at front desk and throughout the housekeeping department. Special requests are honoured with a smile, so I never felt that... More 

Helpful?
Thank Anne K
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Anna K., Thank you so much for sharing your experience with us on Tripadvisor! We are honored to be considered your 'home away from home'! Our team work very hard to insure all our guests' expectation our exceeded. I'll be sure to pass on your glowing remarks to the entire staff in our upcoming meeting. Thank you so much... More 

Sendai-shi, Miyagi, Japan
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

We stayed here for a week and had a pleasant time. The rooms are pretty big and spacious with all the basic amenities and are cleaned daily. On our 3rd day the toilet broke but the maintenance people came by and fixed it with no issues. The only downside was the breakfast: it's buffet style but the same dishes are... More 

Helpful?
Thank Renee_AP
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Renee_AP, Thank you so much for sharing your experience with us. We are happy to hear that you had a pleasant stay. I've shared your review with our food and beverage team to explore more food options for our hot breakfast menu. Thank you again for your feedback and we'll look forward to your return visit in the near... More 

Chesapeake, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 29, 2015 via mobile

We hosted our company Christmas party at the SpringHill Suites in Norfolk and it was better then we ever expected. The food very good and the staff were extremely friendly and helpful. Some of us even stayed the night and the rooms were clean, updated and very large. I would recommend this hotel for any company function or for anyone... More 

Helpful?
Thank Heidi R
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Heidi R, Thank you so much for sharing your experience with us on Tripadvisor! We are pleased that you chose to have your holiday party with us! I'll be sure to pass your glowing remarks to the entire team in our upcoming staff meeting. In the meantime we wish you a prosperous New Year and will look forward to... More 

Norfolk, Virginia
1 review
5 of 5 stars Reviewed December 19, 2015 via mobile

The Rep Brunte was so helpful in helping me find the right room for my family. she takes pride in her job and I thank God for her she was very pleasant And easy going she could relate to my situation.... Keep up the great customer service and Merry Christmas to you and your family..... I will be booking a... More 

Helpful?
Thank Ericka M
Henry J, Assistant General Manaer at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Ericka M, Thank you so much for sharing your experience with us on Tripadvisor! We are pleased to hear that Bronte was very helpful in finding the right room for you and your family. I'll be sure to pass your glowing remarks to her when she comes in. Thank you so much for allowing us to take great care... More 

Delaware, Ohio, United States
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 5, 2015

We were here for a soccer tournament and were pleased with our king suite. The room was clean and comfy though it took the heating system a little bit to get the room warmed up. The bed was very nice and we liked the elbow room a suite affords. With a sink, mini fridge and microwave we could either warm... More 

Helpful?
Thank Dena V
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Dena V, Thank you so much for sharing your experience with us on Tripadvisor. I want to sincerely apologize to you and your family about the hot water situation this past weekend. This was definitely an isolated incident that has been corrected moving forward. If you're ever in town again please reach out to me at 757-333-3100. I want... More 

Eastern NC
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 30, 2015

We recently stayed at this hotel on a trip from North Carolina to NJ over the Thanksgiving holiday. The hotel is easy to find and conveniently located. Our room, while showing some wear, was clean and comfortable. The suite was spacious and accommodating. The check in was friendly and the clerk was efficient and quick. The beds were comfortable and... More 

Helpful?
Thank StephanieEasternNC
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear StephanieEastern, Thank you so much for sharing your experience with us! We are happy to hear that your stay was great! I've shared your feedback with the team! We are pleased that you've pick us for you and your family's hotel accommodations. Thanks for spreading thegood word about our hotel and staff. We look forward to welcoming you back... More 

Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 23, 2015

Recently stayed at this hotel and held a meeting in one of the meeting rooms. The staff are pleasant and courteous. The facilities were good for our needs Antoinetta and Dawn were on top of things and very helpful in trying to make the meeting a success.

Helpful?
Thank Jason B
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Jason B., Thank you so much for sharing your experience with us on Tripadvisor. We are excited to hear that your meeting was a success and our team went above and beyond to insure all angles are to your bidding. Dawn and Antoinette are truly amazing! I'll be sure to pass your kind words to them in our upcoming... More 

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