Everyone I saw said hello with a smile. The hotel was clean and neat. When a guest destroyed the laundry with a load of sand too inconvenient for them to rinse at the beach, a phone call had it clean in twenty minutes. The breakfast staff was always friendly, responsive, and kept the bar full. Conveniently located between Norfolk and... more

I am a silver member for Marriott and this is the first time, and the last that I will stay at this hotel. Rooms need updating; the cleanliness of the place is very inefficient. Cheap pillows and bed sheets need to be replaced. We had to send for clean towels twice since the ones in the room were dirty. First... more

I have stayed here twice and I find it very convenient to NAB Little Creek. The staff is very friendly and accommodating. The rooms and hotel in general are clean, but somewhat worn in spots. My bathroom had a pronounced smell of mold (from the toilet tank). The wall paper has small rips in spots from furniture being banged against... more

I've stayed at this hotel before - cleanliness has gone downhill severely. There was a yellow ring around the toilet - yech and the curtains were hanging from the windows. I dont know if they've changed management but staying here was not a great idea on my part. I've had difficulty at the Courtyard as well in Norfolk - there... more

This is a Marriott in name only. The card reader for the door to the main parking lot was broken most of the three days I was there. It wasn't just my card, the front desk stated that the reader was broken. Breakfast - eggs and sausage were cold, everything else was good. Housekeeping did not have enough towels or... more

I've been in Norfolk for the past two months. Since being here, I have bounced around to different hotels (all within Marriott... I'm a Platinum member) and have found this one to be one of the lower end ones available. Being a Springhill Suites, I had expected a bit more "posh," home-like hotel. I have been disappointed. I've given this... more

Very clean. Friendly staff - greeted by all. Non-smoking everywhere inside. Above average FREE breakfast buffet. Large suites. No bar on premises, but Ruby Tuesday's across the lot. No hassles or problems at all. more

Amazing stay. Great Hospitality! Staff was very attentive. Look forward to returning. I was in town for a training that was held in the hotel. The hot tub and pool area was clean and relaxing. The atmosphere tranquil. It was a home away from home. There was a mini fridge freezer, internet and and a separate office area all in... more

Hotel is designed and decorated nicely. My problem is with the service. The front desk is rude, the maid service is slow, and no one shows pride of working here. Maintenance never showed after two days of reporting that my bath towel bar had fallen to the floor (fixed it myself). Loud car stereo outside hotel day and night. If... more