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SpringHill Suites Norfolk Virginia Beach

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6350 Newtown Road, Norfolk, VA 23502
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1 room 1 guest
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SpringHill Suites Norfolk Virginia Beach
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361 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Germantown, Maryland
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Marriott would do well to disassociate itself from this property. The problem is very simple here: they don't clean. Our room wasn't clean when we checked in, but we wanted to head to the beach and decided we'd ask them to fix it the following day. We specifically asked for the room to be vacuumed (it clearly wasn't) and for... More 

Was this review helpful? Yes
kitchener
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed there for one week from July 20-27th, originally planned to stay until the 31st, but just couldn't handle it any more. Didn't think it was possible but TWICE in that same week our room was passed over with total disregard for any service - that means - beds were not made, garbage was not removed, paper products were not... More 

Was this review helpful? Yes
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Little_Cro, Thank you so much for sharing your experience with us on Tripadvisor. Although we pride ourselves on delivering memorable service it appears we dropped the ball pretty badly during your stay with us. I want to sincerely apologize to you for your room not being serviced twice during your stay here. I have investigated this issue and shared... More 

Centreville, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Found this hotel for a last minute weekend trip to the Virginia Beach area. Price was good for a busy, peak season beach weekend. About 25 minutes away to the Beachfront/Boarwalk area. Hotel room is big and clean. Staff members were friendly. Easy check in. Breakfast is good (included). There is also a Ruby Tuesday restaurant right at the parking... More 

Was this review helpful? Yes
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear MomDizon, Thank you so much for sharing your experience with us on Tripadvisor. We are delighted to hear that you've enjoyed your stay and that the staff was friendly. However, I want to apologize to you about the condition of our indoor pool during your stay. I have shared your review with our maintenance team to insure this was... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

The rooms are clean and the staff are nice. Minimum perks but pretty good breakfast which saves money. It has a small pool and is close to shopping. Better than other Springhill suites in the same area.

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear LifeasJoanna, Thank you so much for sharing your experience with us on Tripadvisor. We are happy to hear that you've enjoyed your stay. We do sincerely apologize about the size of our pool. However we are happy to hear that we are the best SpringHill Suites in the area. Free hot breakfast, great service and being close to everything... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

Hotel is exactly as advertised - suites. Great location for business travelers with proximity to great food. Have stayed many times and give super high marks to the service provided by the General Manager and staff.

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear W L, Thank you so much for sharing your experience with us on Tripadvisor. We are pleased to hear that you've enjoyed your stay! I'll be sure to pass your glowing remarks to our team. Thank you for your time and we hope to serve you again in the near future if your travels brings you back to Norfolk... More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family stayed here for 2 nights on July 27th thru the 29th. Our stay was great! Has an indoor pool and hot tub ;) The rooms were clean and big. We had a king suite with a pullout sofa. The bed was comfortable and clean. We stayed here to go to VA beach. The breakfast was fantastic. Hot and... More 

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Gaberial82, Thank you so much for sharing your experience with us on Tripadvisor. We are pleased to hear that you and your family enjoyed your stay! Having clean spacious rooms, hot breakfast and a smoke free environment is very important to us too! We're glad that you've enjoyed these accommodations. Thank you for allowing us to serve you and... More 

Kill Devil Hill
2 reviews
5 of 5 stars Reviewed 5 weeks ago

The room was spacious and clean. The bed mattress was much to soft and in need of being replaced for a more firm one. The pillows were also to broken in and in need of replacing. Overall the room was good, we spent most of the time at the beach and just slept at night. The breakfast was just OK,... More 

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Teddy D, Thank you so much for your sincere review on Tripadvisor. We greatly appreciate having you here with us as our guest! We sincerely apologize about the mattress and pillow in your room and will have our housekeeping team order new ones. I've also shared your review with our food and beverage team to look for new ways... More 

VA
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 22, 2015

Other than having my GPS give me the wrong directions, once I found the hotel, it was great. Very welcoming from Dawn at check in. Told me everything I needed to know about the hotel in just a few moments. Room was spacious, clean and inviting. Loved the color selections.

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear SydVa, Thank you so much for sharing your experience with us on Tripadvisor! I am happy to hear that Dawn was able to assist you during your stay with us. Ill be sure to let her know. Thank you again for the kind remarks. We look forward to seeing you again in the near future. Safe travels! Sincere regards,... More 

Suffolk, Virginia
2 reviews
5 of 5 stars Reviewed July 21, 2015

Superb planning, support and execution from initial contact thru departure. The whole staff at the Springhill Suites went far and beyond what I and the 30 Coast Guard attendees ever expected. Planning our event could not have been easier. Dawn and the staff were readily available and great to work with as part of our team. I received several comments... More 

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear John58224, Thank you so much for sharing your experience with us. We are pleased to here that your experience with us was great! I'll be sure to pass your candid remarks to our food and beverage department in regards to your event. Thank you again for staying with us. We really enjoyed having the Coast Guards here with us!... More 

1 review
4 of 5 stars Reviewed July 19, 2015

A nice hotel with friendly staff. Clean and comfortable. Parking can be somewhat difficult. The parking lot in the rear is dark and isolated. Vert close to Ruby Tuesdays, so you can have a drink and walk to your room. Overall, a good place.

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear William S. Thank you so much for sharing your experience with us on Tripadvisor. We are happy to here that you've enjoyed your stay. Please accept our sincere apologies about the lighting in the parking area. I've reached out to our maintenance department and have gotten this taken care of immediately. We hope to see you again soon in... More 

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