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SpringHill Suites Norfolk Virginia Beach

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6350 Newtown Road, Norfolk, VA 23502
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Best prices for: 1 room 1 guest
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SpringHill Suites Norfolk Virginia Beach
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SpringHill Suites Norfolk Virginia Beach
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349 Reviews from our TripAdvisor Community

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Traveler rating
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    18
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103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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    (88)
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Portland, Oregon, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The hotel is very clean and well managed. I've had several special requests and they have always accommodated. The staff; front desk, housekeeping and the breakfast area are always very welcoming. They go beyond the expected. The only place I stay when working in the area because of its location.

Was this review helpful? Yes
Virginia Beach, Virginia
5 of 5 stars Reviewed 4 days ago NEW

We received nothing but excellent service from the Assistant General Manager Henry Jones. His patience, courteousness, and hotel knowledge was a great comfort during our time in Virginia Beach. He worked with me and my family during a last minute update to our reservation. Service members like this is what takes a normal experience and makes it excellent. He should... More 

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Dudley, Massachusetts
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We staye here for 7 nights. Very quiet love the fact that the bedroom was away from the corridor as other hotels we have stayed the bedroom was the first room when you walked in and here it was the living area. Staff was very nice and free breakfast was more than continental had scrambled eggs, sausage grits etc included... More 

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Rochester, New York
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

The breakfast was great and the servers very nice. We made some requests at booking time for extra pillows and towels and that was not done. We also asked for a room on the lowest floor, that too was ignored. The icing one the cake though was the condom wrappers behind the night stand when we used the outlets. Does... More 

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Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear CJ J, Thank you so much for sharing your experience with us on Tripadvisor. Please accept our sincere apology for not having the low floor as requested and the cleanliness of the lobby floor and your room. I've immediately passed your review to our housekeeping manager to investigate this matter to insure this was an isolated issue moving forward.... More 

Middletown, Rhode Island
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was basically clean, but there were little things. Like the blood stain near the sink on the carpet that probably could have been cleaned. The hair near the tub that I finally picked up when it wasn't cleaned after 3 days. No coat hangers in the closet. And the closet reeked highly of mold - like the smell... More 

Was this review helpful? Yes 2
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Tina V, Thank you so much for sharing your experience with us on Tripadvisor. Although we aim for 100% guest satisfaction it looks like we've dropped the ball during your stay here. Please accept our sincere apology for the cleanliness of our hotel and your guest room. I've shared you review with our maintenance and housekeeping department to insure... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stay at this hotel often and the staff at the Springhill Suites is the best. They are polite and quick to response to any request. The hotel is neat and clean. The rooms are all suites and very well proportioned. The FREE breakfast is great and the pool and exercise areas are well equipped. This is a great place... More 

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Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Lou T, Thank you so much for sharing your experience with us on Tripadvisor. It's also great to personally meet you the other day. I am happy that we were able to take great care of you during your stay. We look forward to a long term relationship with you and your company for years to come. Thank you... More 

Plymouth, Massachusetts
1 review
5 of 5 stars Reviewed 4 weeks ago

My daughter stayed here with her school and lost her Kindle on the trip. She contacted the hotel and was told no one had turned in the Kindle. A week later we were contacted out of state and told that the Kindle had been stored in the hotel safe as housekeeping had found the Kindle and wanted to keep it... More 

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear CMG242, Thank you for sharing your experience with us on tripadvisor. I am happy that your daughter's Kindle made it safe and sound to your house. I personally know how it feels to lose an item during travels. That's why we make it a priority to insure we secure and ship all items to our guests promptly that are... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

We are a church group in Atlanta and every year, we travel to VA Beach for conferences in May and July. For at least 4 years, we have stayed at the Springhill Suites and have always been satisfied with their staff and ability to accommodate our large group. This May was no exception! After the 10 hr bus ride up,... More 

Was this review helpful? Yes
Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear RCOA, Thank you so much for sharing your experience with us! It was a pleasure having you all here with us! I'm excited to hear that we've taken great care of you all. We'll be looking forward to your return visit in June. Thanks! Sincerely, Henry More 

Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

I stayed here w my family about 3 months ago. The first room was dirty and they moved us right away. The second room was even worse..a condom wrapper inside the pull out couch!! And sheets full of nasty hair! I took pictures!! So we moved again..the next morning I complaint to the GM as we were leaving to visit... More 

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Henry J, Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Michelle, Thank you so much for sharing your experience with us on Tripadvisor. Although we pride ourselves in delivering superb experience we've dropped the ball pretty badly during your stay with us. Please accept our sincere apology. I've asked my team here if they've heard anything about this 3 months ago however no one here can recall this incident.... More 

Destin FL
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the SpringHill suites for 5 days while searching for a home. My room was very spacious, clean and comfortable. The staff was extremely friendly and helpful. The hot breakfast was good and more than sufficient. And the hotel itself is very nicely decorated. The location of the hotel is convenient to Norfolk, Virginia Beach and Chesapeake. It's... More 

Was this review helpful? Yes
Henry J, Assistant General Manager at SpringHill Suites Norfolk Virginia Beach, responded to this review

Dear Cabotguardgirl, Thank you so much for you kind review on Tripadvisor. We are happy to hear you've enjoyed your stay. I'll be sure to pass your sincere remarks to our team. We hope to see you again in the near future if your travels brings you back to Norfolk or Virginia Beach. Thank you! Warm regards, Henry More 

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